Before requesting service
The soft ice cream freezer can operate abnormally because you are not familiar with
the method for use or due to another insignifica
nt reason. It does not necessarily
mean a malfunction. In this case, check the following items to resolve a simple
problem on your own without the help from the service center. If you still can’t
resolve it after checking the following items, please contact our service center.
Status
Check it!
Inspection and necessary actions
Can’t operate it!
1. Is the earth leakage circuit
breaker or the switch turned
off?
2. Is the display (front side) lamp
on?
1. Turn on the power switch or earth leakage
circuit breaker.
2. Turn on the ELCB (breaker) and the switch.
It does not stop
operating!
1. Is there dust in the vent (suc-
tion hole)?
2. Is the air ventilation smooth?
3. Is the caburator hole clogged?
4. Is the vent (suction opening)
temperature too high?
5. Have you replaced the blade?
6. Is the ice cream density too
high?
1. T
ake out the filter and remove dust.
2. Maintain the minimum distance of 20cm from
the product to the wall.
3. Wash the caburator and insert it again.
4. Keep the suction temperature for the condenser
below 38
℃
.
5. Replace the blade. (Blade is a wearable part
and replaced regularly)
6. Lower the ice cream density slowly.
No soft icecream
comes out!
1. Is the caburator hole clogged?
2. Is the speed control bolt for the
out lever fastened?
3.
Are there insufficient ingredi
-
ents in the tank?
4. Is the machine cleaned up
everyday?
1. Open the caburator hole.
2. Release the speed control bolt.
3. Supply ingredients. (If used for a long time, it
can generate bubbles or foam depending on
the type of ingredients. Use liquid ingredients.)
4. Long-term operation without cleaning can result
in clogging the discharge outlet by ice cream.
The machine must be cleaned everyday.
Soft cream is too
thin!
1. Is the caburator inserted?
2. Have you stopped using it for a
long time?
3. Is the sugar level of the
ingredients too high?
1. Insert the caburator for use.
2. If it has not been used for more than 3 hours,
use the “Revive” function.(In this case, block
the caburator hole.)
3. Increase the strength. (If the ingredients are dif-
ferent from what was used in the initial training,
then adjust the soft cream level or contact the
customer satisfaction team.)
Too much noise!
1. This product is a business
machine. It can generate slight
noises unlike general consum-
er electronics.
2. At the initial start, you will hear
the ticking sounds.
3. Sound of water flow is heard.
1. This product is designed for less than 70dB. If
some abnormal noises are heard during opera-
tion, then contact the customer service center.
2. The plastic blade scratches the cylinder wall
when making the soft cream. It is a normal
sound.
3.The sound is from refrigerant flow and it is nor
-
mal for refrigerating equipment.
Soft icecream color
is dark!
1. Did you put on the caburator?
1. The smaller the caburator hole is, the better the
overrun is.
2. Open the caburator and let out the soft cream
several times to finally get the bright and clean
soft cream.
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