19
WARRANTY POLICY
ICE Inc. warrants that all of its products will be free from defects in material and workmanship. When placing a
warranty request, please be prepared to provide the following information:
Serial Number of Game or Bill of Sale
Machine Type
A Detailed Description of the Equipment Fault Symptoms
ICE product, including, Sam
’
s Billiards, Neolith, Game Concepts & Funway is warranted as follows:
180 days on the Main PCB, Computers and Motors
1 Year on LCD/LED Monitor Panels (through Manufacturer)
90 days on all other electronic/mechanical components (i.e. DBV
’
s, Ticket Dispensers)
30 days on all parts and repaired items
ICE Inc shall not be obligated to furnish a warranty request under the following conditions:
Equipment has been subjected to unwarranted stress through abuse or neglect
Equipment has been damaged as a result of arbitrary repair/modification attempts
Equipment that has failed through normal wear and tear (bulbs, balls, buttons, etc.)
ICE Inc. will assume no liability whatsoever for costs associated with labor to replace defective parts or travel time
associated therein.
All defective warranty covered components will be replaced with new or factory refurbished components equal to OEM
specifications. ICE Inc. (or the manufacturer) will cover domestic (U.S.A.) UPS ground (or comparable shipping means)
freight costs to the customer during the warranty period. Expedited shipments are available for an additional charge at
the customer
’
s own expense.
Defective parts are to be returned to ICE Inc. (or the manufacturer), at the customer
’
s expense, in a timely fashion.
They should be packaged following UPS guidelines to insure safe transit back to ICE. Adequate value freight insurance
should be used in case the shipper damages the item and a claim must be filed.
ICE distributors are independent, privately owned and operated. In their judgment, they may sell parts and/or
accessories other than those manufactured by ICE Inc. We cannot be responsible for the quality, suitability or safety of
any non
-
ICE part, modification (including labor) that is performed by such a distributor.
Innovative Concepts in Entertainment
10123 Main St.
Clarence, NY 14031
Phone #: (716)
-
759 –
0360
Fax #: (716) –
759
–
0884
www.icegame.com
