IBM xSeries 366, Problem Determination And Service Manual

Page: 89 / 184

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 8863,” on page 105 to determine which components are customer
replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a
trained service technician.
Error code Description Action
005-xxx-000 Failed video test.
1. Reseat the I/O board.
2. Replace the I/O board.
011-xxx-000 Failed COM1 serial port test.
1. Reseat the I/O board.
2. Replace the I/O board.
015-xxx-001 Failed USB test.
1. Reseat the I/O board.
2. Replace the I/O board.
015-xxx-015 Failed USB external loopback test.
1. Reseat the I/O board.
2. Replace the I/O board.
015-xxx-198 Remote Supervisor Adapter II SlimLine
installed or USB device connected during
USB test.
1. If a Remote Supervisor Adapter II SlimLine is
installed as an option, remove it and run the test
again.
2. Remove all USB devices and run the test again.
3. Reseat the I/O board.
4. Replace the I/O board.
020-xxx-000 Failed PCI Interface test.
1. Reseat the following components:
a. (Trained service technician only) PCI-X switch
card assembly
b. I/O board
2. Replace the components listed in step 1 one at a
time, in the order shown, restarting the server
each time.
020-xxx-001 Failed hot-swap slot 1 PCI latch test.
1. (Trained service technician only) Reseat the
PCI-X switch card assembly.
2. (Trained service technician only) Replace the
PCI-X switch card assembly.
020-xxx-002 Failed hot-swap slot 2 PCI latch test.
1. (Trained service technician only) Reseat the
PCI-X switch card assembly.
2. (Trained service technician only) Replace the
PCI-X switch card assembly.
020-xxx-003 Failed hot-swap slot 3 PCI latch test.
1. (Trained service technician only) Reseat the
PCI-X switch card assembly.
2. (Trained service technician only) Replace the
PCI-X switch card assembly.
020-xxx-004 Failed hot-swap slot 4 PCI latch test.
1. (Trained service technician only) Reseat the
PCI-X switch card assembly.
2. (Trained service technician only) Replace the
PCI-X switch card assembly.
Chapter 2. Diagnostics
73