IBM x3500 - System - 7977, Installation Manual, Page: 89 / 124

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the Problem Determination and Service Guide on the IBM System x Documentation CD to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Error code Description Action
01298101 Bad update data for processor 1.
1. Make sure that all microprocessors have the
same cache size (see the Problem Determination
and Service Guide on the IBM System x
Documentation CD).
2. Update the BIOS code.
3. (Trained service technician only) Reseat
microprocessor 1.
4. (Trained service technician only) Replace
microprocessor 1.
01298102 Bad update data for processor 2.
1. Make sure that all microprocessors have the
same cache size (see the Problem Determination
and Service Guide on the IBM System x
Documentation CD).
2. Update the BIOS code.
3. (Trained service technician only) Reseat
microprocessor 2.
4. (Trained service technician only) Replace
microprocessor 2.
0I298200 Processor speed mismatch. Make sure that all microprocessors have the same
cache size (see “Using the Configuration/Setup Utility
program” on page 42.
I9990301 Fixed disk sector error.
1. Reseat the following components:
a. Hard disk drive
b. SAS hard disk drive backplane
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. Hard disk drive
b. SAS hard disk drive backplane
c. (Trained service technician only) System
board
Chapter 5. Solving problems
75