IBM x3500 - System - 7977 Page 6 Installation Manual Download | Manualshive

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Using

ServeRAID

Manager

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Using

the

Boot

Menu

program

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. 61

Enabling

the

Broadcom

Gigabit

Ethernet

Utility

program

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. 61

Configuring

the

Broadcom

Gigabit

Ethernet

controller

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. 61

Chapter

5.

Solving

problems

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. 63

Diagnostic

tools

overview

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. 63

POST

beep

code

descriptions

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POST

error

codes

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. 64

Troubleshooting

tables

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. 77

DVD

drive

problems

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. 77

General

problems

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. 78

Hard

disk

drive

problems

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. 78

Intermittent

problems

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. 79

Keyboard,

mouse,

or

pointing-device

problems

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. 80

Memory

problems

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. 81

Microprocessor

problems

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. 82

Monitor

problems

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. 82

Optional-device

problems

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. 85

Power

problems

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. 86

Serial

port

problems

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. 87

ServerGuide

problems

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. 88

Software

problems

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. 89

Universal

Serial

Bus

(USB)

port

problems

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. 89

Video

problems

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. 89

Light

path

diagnostics

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. 90

Appendix

A.

Getting

help

and

technical

assistance

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. 95

Before

you

call

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. 95

Using

the

documentation

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. 95

Getting

help

and

information

from

the

World

Wide

Web

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. 95

Software

service

and

support

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. 96

Hardware

service

and

support

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. 96

IBM

Taiwan

product

service

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. 96

Appendix

B.

Notices

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. 97

Trademarks

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. 97

Important

notes

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. 98

Product

recycling

and

disposal

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. 99

Battery

return

program

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. 100

Electronic

emission

notices

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. 102

Federal

Communications

Commission

(FCC)

statement

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. 102

Industry

Canada

Class

A

emission

compliance

statement

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. 102

Avis

de

conformité

à

la

réglementation

d’Industrie

Canada

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. 102

Australia

and

New

Zealand

Class

A

statement

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. 102

United

Kingdom

telecommunications

safety

requirement

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. 102

European

Union

EMC

Directive

conformance

statement

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. 102

Taiwanese

Class

A

warning

statement

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. 103

Chinese

Class

A

warning

statement

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. 103

Japanese

Voluntary

Control

Council

for

Interference

(VCCI)

statement

103

Index

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. 105

iv

IBM

System

x3500

Type

7977:

Installation

Guide

«
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4
5
6
7
8
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»

Summary of Contents for x3500 - System - 7977

Page 1: ...he server and install options Did the server start correctly Yes No Go to the Server Support flow chart on the reverse side of this page Start the server Did the server start correctly Yes No Cable th...

Page 2: ...ify that all optional devices you installed are on the ServerProven list at http www ibm com servers eserver serverproven compat us Is the server working correctly Is the problem solved Hardware or so...

Page 3: ...IBM System x3500 Type 7977 Installation Guide...

Page 4: ...Notices on page 97 and the Warranty and Support Information document on the IBM Documentation CD Sixth Edition October 2008 Copyright International Business Machines Corporation 2008 US Government Us...

Page 5: ...on 33 Chapter 3 Server controls connectors LEDs and power 35 Front view 35 Rear view 37 Server power features 39 Turning on the server 39 Turning off the server 40 Chapter 4 Configuring the server 41...

Page 6: ...A Getting help and technical assistance 95 Before you call 95 Using the documentation 95 Getting help and information from the World Wide Web 95 Software service and support 96 Hardware service and s...

Page 7: ...alleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Page 8: ...ranslated versions of the caution or danger statement in the IBM Safety Information book For example if a caution statement is labeled Statement 1 translations for that caution statement are in the Sa...

Page 9: ...quipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you open the device covers unless instruc...

Page 10: ...lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not v Throw or immer...

Page 11: ...he device v Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Cl...

Page 12: ...n on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical curr...

Page 13: ...parts inside these components If you suspect a problem with one of these parts contact a service technician Statement 11 CAUTION The following label indicates sharp edges corners or joints nearby Sta...

Page 14: ...xii IBM System x3500 Type 7977 Installation Guide...

Page 15: ...entation might vary slightly from what is described in this document 1 Go to http www ibm com systems support 2 Under Product support click System x 3 Under Popular links click Software and device dri...

Page 16: ...bm com servers eserver serverproven compat us The IBM System x Documentation CD The IBM System x Documentation CD contains documentation for the server in Portable Document Format PDF and includes the...

Page 17: ...en run the following command from the mnt cdrom directory sh runlinux sh Select the server from the Product menu The Available Topics list displays all the documents for the server Some documents migh...

Page 18: ...oid inconvenient or problem situations v Attention These notices indicate potential damage to programs devices or data An attention notice is placed just before the instruction or situation in which d...

Page 19: ...kg 75 lb when fully configured or 20 kg 42 lb minimum Racks are marked in vertical increments of 4 45 cm 1 75 inches Each increment is referred to as a unit or U A 1 U high device is 4 45 cm 1 75 inch...

Page 20: ...ts on hot swap components See the instructions for removing or installing a specific hot swap component for any additional procedures that you might have to perform before you remove or install the co...

Page 21: ...rmware see the System x and xSeries Tools Center at http publib boulder ibm com infocenter toolsctr v1r0 index jsp v Before you install optional hardware make sure that the server is working correctly...

Page 22: ...as redundant power each of the power supply bays has a power supply installed in it v There is adequate space around the server to allow the server cooling system to work properly Leave approximately...

Page 23: ...e wrist strap if one is available v Handle the device carefully holding it by its edges or its frame v Do not touch solder joints pins or exposed circuitry v Do not leave the device where others can h...

Page 24: ...remove the left side cover to remove the bezel from the server 2 You must unlock the left side cover lock to open or remove the bezel To remove the bezel complete the following steps 1 Read the safety...

Page 25: ...memory module The following notes describe the types of dual inline memory modules DIMMs that the server supports and other information that you must consider when you install DIMMs v The server supp...

Page 26: ...tion is four identical DIMMs You must install identical pairs of fully buffered dual inline memory modules DIMMs in all four DIMM connectors same size type speed and technology These DIMMs must span b...

Page 27: ...Branch 1 Rank Sparing to Enabled then save your changes For more information see the section about configuring the server in the User s Guide on the IBM System x Documentation CD When you use online s...

Page 28: ...by using some or all of the chips on a DIMM For an ECC DIMM a memory rank is a block of 72 data bits 64 bits plus 8 ECC bits The minimum memory configuration is two single rank DIMMs that are install...

Page 29: ...to save new configuration information when you install or remove DIMMs v See the User s Guide on the IBM System x Documentation CD for more information about memory mirroring and online spare memory...

Page 30: ...tion guidelines on page 7 2 Turn off the server and peripheral devices and disconnect the power cords and all external cables 3 Remove the left side cover Attention When you handle static sensitive de...

Page 31: ...tate the power supply cage out of the way Power supply cage assembly Power supply cage handle 5 Lift the power supply cage handle on the rear of the power supply cage and rotate the power supply cage...

Page 32: ...y support bracket Power supply release tab 7 Raise the power supply cage slightly and press and hold the release tab on the rear power supply support bracket then lower the power supply structure into...

Page 33: ...s released to internal server components when the server is powered on might cause the server to halt which might result in the loss of data To avoid this potential problem always use an electrostatic...

Page 34: ...mbly Power supply cage handle 7 Lift the power supply cage handle on the rear of the power supply cage and rotate the power supply cage out of the way until it latches in place Let the power supply ca...

Page 35: ...If the DIMM air duct in your server is secured with screws remove the screws b Push the air duct up toward the rear of the power supply cage When the locator pins are free of the power supply cage yo...

Page 36: ...the power supply structure into position For clarity the power supply cage is not shown in the illustration Rear fan assembly with baffle 11 Install the rear fan and fan structure on the chassis a Ali...

Page 37: ...supply is operating correctly If the server is turned on make sure that the dc power LED on the top of the power supply is lit also 17 Reconnect the external cables If you have other devices to instal...

Page 38: ...not have to turn off the server to install hot swap drives in the hot swap drive bays However you must turn off the server when you perform any steps that involve installing or removing cables v Do n...

Page 39: ...core processors in the same server Install all dual core or all quad core processors in the server v Read the documentation that comes with the microprocessor to determine whether you must update the...

Page 40: ...ressing down on the end moving it to the side and slowly releasing it to the open up position Microprocessor release lever fully open Microprocessor bracket frame c Close the microprocessor bracket fr...

Page 41: ...and 5 are PCI X 133 64 slots PCI X 2 0 compliant Slot 6 is a PCI 33 32 slot PCI 2 2 compliant Note The ServeRAID 8k ServeRAID 8s and the optional ServeRAID 10is SAS controllers override the standard...

Page 42: ...a full length adapter remove the blue adapter guide if any from the end of the adapter then lift the adapter retention clip on the adapter support bracket Otherwise continue with the next step Adapter...

Page 43: ...e following steps 1 Read the safety information that begins on page vii and Installation guidelines on page 7 2 Turn off the server and peripheral devices and disconnect the power cords and all extern...

Page 44: ...ress the Remote Supervisor Adapter II SlimLine firmly into the connector and under the retention clip on the Remote Supervisor Adapter II SlimLine support bracket 8 Close the rear adapter retention br...

Page 45: ...ny cables from the server or hot plug adapter 2 For additional cabling instructions see the User s Guide on the IBM System x Documentation CD and the documentation that comes with the optional devices...

Page 46: ...zel if the bezel is opened beyond 180 or if excessive pressure is applied to the bezel Sliding hinge mount To reattach the bezel complete the following steps 1 Press on the rear of the sliding hinge m...

Page 47: ...one microprocessor is installed the server can operate as a symmetric multiprocessing SMP server You might have to upgrade the operating system to support SMP For more information see the section abo...

Page 48: ...34 IBM System x3500 Type 7977 Installation Guide...

Page 49: ...not flashing it indicates that the server is turned on When this LED is flashing it indicates that the server is turned off and is still connected to an ac power source When this LED is off it indica...

Page 50: ...stem x Documentation CD for additional information USB 2 connector Connect a USB device to this connector USB 1 connector Connect a USB device to this connector DVD eject button Press this button to r...

Page 51: ...to this connector Serial 1 COM 1 connector Connect a 9 pin serial device to this connector Parallel connector Connect a parallel device to this connector Video connector Connect a monitor to this conn...

Page 52: ...MC or Remote Supervisor Adapter II SlimLine to control the server remotely Do not connect any 9 pin serial devices to this connector when it is configured for use with the BMC or Remote Supervisor Ada...

Page 53: ...occurs while the server is turned on the server will restart automatically when power is restored v If the server is connected to an Advanced System Management interconnect network that contains at l...

Page 54: ...om the operating system if your operating system supports this feature After an orderly shutdown of the operating system the server will be turned off automatically v You can press the power control b...

Page 55: ...lity program For more information about these programs see Configuring the server in the User s Guide on the IBM System x Documentation CD Using the ServerGuide Setup and Installation CD The ServerGui...

Page 56: ...System Management Firmware Update Utility program To update the firmware for the integrated system management microprocessor ISMP download the Integrated System Management Firmware Update Utility prog...

Page 57: ...tion Enabling and configuring SOL using the OSA SMBridge management utility program To enable and configure the server for SOL by using the OSA SMBridge management utility program you must update and...

Page 58: ...in to the Linux console through an SOL session and directs Linux output to the serial console See the documentation for your specific Linux operating system type for information and instructions Use o...

Page 59: ...es SOL append console ttyS0 19200n8 console tty1 g Add the following lines between the two image sections This will allow you to Interact with the OS boot via SOL image boot vmlinuz 2 4 9 e 12smp labe...

Page 60: ...operating system starts a LILO boot prompt is displayed instead of the graphical user interface Press Tab at this prompt to install all of the boot options that are listed To load the operating syste...

Page 61: ...ed by anaconda Note that you do not have to rerun grub after making changes to this file NOTICE You have a boot partition This means that all kernel and initrd paths are relative to boot eg root hd0 0...

Page 62: ...rd 2 4 9 e 12 img You must restart the Linux operating system after you complete these procedures for the changes to take effect and to enable SOL SUSE SLES 8 0 configuration Note This procedure is ba...

Page 63: ...olor white blue black light gray default 0 timeout 8 title linux kernel hd0 1 boot vmlinuz root dev hda2 acpi oldboot vga 791 1 initrd hd0 1 boot initrd title floppy root chainloader 1 title failsafe...

Page 64: ...then press Enter to display the current boot options for your server b In the Boot Entries section locate the boot entry ID for the section with an OS friendly name of Windows Server 2003 Standard Wri...

Page 65: ...isk 0 rdisk 0 partition 1 WINDOWS OS Load Options fastdetect redirect You must restart the Windows 2003 operating system after you complete this procedure for the changes to take effect and to enable...

Page 66: ...Go to http www ibm com systems support and download the utility program and create the OSA BMC Management Utility CD 2 Insert the OSA BMC Management Utility CD into the drive 3 Type mount mnt cdrom 4...

Page 67: ...aseboard management controller firmware and SDR FRU data The firmware update utility updates the baseboard management controller firmware and SDR FRU data only and does not affect any device drivers N...

Page 68: ...k SAS Controller enables you to configure multiple physical SAS hard disk drives to operate as logical drives in a disk array The server comes with a CD that contains the ServeRAID Manager program whi...

Page 69: ...e signal quality do not use drives with different speeds and data rates v Do not include SAS and SATA drives in the same array v To update the firmware and BIOS code for an optional ServeRAID controll...

Page 70: ...the RAID controller By running ServeRAID Manager in Startable CD mode you can configure the RAID controller before you install the operating system The information in this section assumes that you are...

Page 71: ...Manager to view information about RAID controllers and the RAID subsystem such as arrays logical drives hot spare drives and physical drives When you click an object in the ServeRAID Manager tree info...

Page 72: ...port CD that comes with the server v If you install a different type of RAID controller see the documentation that comes with the controller for information about viewing and changing SAS settings for...

Page 73: ...re the installed ServeRAID controller and perform an initial RAID configuration on the server you must run ServeRAID Manager in Startable CD mode as described in the instructions in this section If yo...

Page 74: ...rays window opens 4 From the list of ready drives select the two drives that you want to group into the array 5 Click the Add selected drives icon to add the drives to the array 6 If you want to confi...

Page 75: ...3 Select Save Settings and press Enter Configuring the Broadcom Gigabit Ethernet controller The Ethernet controller is integrated on the system board It provides an interface for connecting to a 10 Mb...

Page 76: ...62 IBM System x3500 Type 7977 Installation Guide...

Page 77: ...gnostic programs are provided on the IBM Enhanced Diagnostics CD These diagnostic programs are used to troubleshoot problems in the server See the Problem Determination and Service Guide on the IBM Sy...

Page 78: ...on and Service Guide on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is p...

Page 79: ...62 A device configuration has changed 1 Run the Configuration Setup Utility program select Load Default Settings and save the settings 2 Clear CMOS memory See the Problem Determination and Service Gui...

Page 80: ...eplace the following components one at a time in the order shown restarting the server each time a Battery b Trained service technician only System board 187 VPD serial number not set 1 Set the serial...

Page 81: ...return one DIMM at a time from the failed pair to its connector restarting the server after each DIMM to identify the failed DIMM 2 Make sure that the DIMM is installed correctly see Installing a mem...

Page 82: ...place the following components one at a time in the order shown restarting the server each time a SAS cables b SAS hard disk drive c Trained service technician only System board 178x Fixed disk error...

Page 83: ...one at a time in the order shown restarting the server each time a SAS drive b SAS hard disk drive backplane c Trained service technician only System board 5962 IDE DVD drive configuration error 1 Run...

Page 84: ...hen restart the server If no error code occurs microprocessor 1 might have failed replace the microprocessor 3 Replace the following components one at a time in the order shown restarting the server e...

Page 85: ...BIST 1 Trained service technician only Reseat microprocessor 1 a Trained service technician only Microprocessor 1 2 Trained service technician only Remove microprocessor 2 and restart the server v If...

Page 86: ...s are not correct change them 4 If all memory resources are being used remove an adapter to make memory available to the adapter Disabling the BIOS on the adapter should correct the error See the docu...

Page 87: ...vice remove that device 3 Reseat each adapter 4 Replace the following components one at a time in the order shown restarting the server each time a Each adapter b Trained service technician only PCI X...

Page 88: ...cian only PCI X board 01295085 ECC checking hardware test error 1 Reseat the following components a DIMM b Trained service technician only Microprocessor 2 Replace the following components one at a ti...

Page 89: ...cian only Reseat microprocessor 1 4 Trained service technician only Replace microprocessor 1 01298102 Bad update data for processor 2 1 Make sure that all microprocessors have the same cache size see...

Page 90: ...eseat the following components a Hard disk drive b SAS hard disk drive backplane and cables c DVD drive and cables 4 Replace the following components one at a time in the order shown restarting the se...

Page 91: ...on the IBM System x Documentation CD to determine which components are customer replaceable units CRU and which components are field replaceable units FRU v If an action step is preceded by Trained s...

Page 92: ...lar problem has occurred If the part is a CRU replace it If the part is a FRU the part must be replaced by a trained service technician Hard disk drive problems v Follow the suggested actions in the o...

Page 93: ...have SATA hard disk drives Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved v See the Problem Determination...

Page 94: ...a USB keyboard and it is connected to a USB hub disconnect the keyboard from the hub and connect it directly to the server 5 Replace the following components one at a time in the order shown restarti...

Page 95: ...nk might have been manually disabled 2 Check the POST error log for error message 289 v If a DIMM was disabled by a system management interrupt SMI replace the DIMM v If a DIMM was disabled by the use...

Page 96: ...nly If there is no indication of which microprocessor has failed isolate the error by testing with one microprocessor at a time 5 Replace the following components one at a time in the order shown rest...

Page 97: ...age 86 v The monitor cables are connected correctly v The monitor is turned on and the brightness and contrast controls are adjusted correctly v No beep codes sound when the server is turned on Import...

Page 98: ...least 305 mm 12 in apart and turn on the monitor Notes a To prevent diskette drive read write errors make sure that the distance between the monitor and any external diskette drive is at least 76 mm...

Page 99: ...correctly v You have not loosened any other installed devices or cables v You updated the configuration information in the Configuration Setup Utility program Whenever memory or any other device is c...

Page 100: ...ed v The LEDs on the power supply do not indicate a problem v The microprocessors are installed in the correct sequence 3 Reseat the following components a DIMMs b Trained service technician only Powe...

Page 101: ...units FRU v If an action step is preceded by Trained service technician only that step must be performed only by a trained service technician Symptom Action The number of serial ports that are identif...

Page 102: ...at only one drive is set as the primary drive Start the CD from the primary drive The ServeRAID Manager program cannot view all installed drives or the operating system cannot be installed 1 Make sure...

Page 103: ...ages and suggested solutions to the problem 3 Contact your place of purchase of the software Universal Serial Bus USB port problems v Follow the suggested actions in the order in which they are listed...

Page 104: ...curs the system error LED stops flashing and is lit again For more information about light path diagnostics see the Problem Determination and Service Guide on the IBM System x Documentation CD Diagnos...

Page 105: ...ply might be off 1 Reinstall the power supply 1 2 Check the individual power supply LEDs 3 Reseat the following components a Power supply b Trained service technician only Power backplane 4 Replace th...

Page 106: ...service technician only Make sure that the microprocessors are installed in the correct sequence 1 Check the BMC log or the system error log to determine the reason for the lit LED 2 Find the failing...

Page 107: ...rror LED then press the light path diagnostics button on the DIMM to identify the failed DIMM 2 Reseat the DIMM 3 Replace the following components one at a time in the order shown restarting the serve...

Page 108: ...I adapter has failed 1 See the BMC log or the system error log see the Problem Determination and Service Guide on the IBM System x Documentation CD 2 Reseat the failing adapter 3 Replace the following...

Page 109: ...agnostic tests that you can perform Most systems operating systems and programs come with documentation that contains troubleshooting procedures and explanations of error messages and error codes If y...

Page 110: ...www ibm com planetwide for support telephone numbers In the U S and Canada call 1 800 IBM SERV 1 800 426 7378 Hardware service and support You can receive hardware service through IBM Services or thro...

Page 111: ...CLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certai...

Page 112: ...he Red Hat Shadow Man logo and all Red Hat based trademarks and logos are trademarks or registered trademarks of Red Hat Inc in the United States and other countries Other company product or service n...

Page 113: ...tion on IBM product recycling offerings can be found on IBM s Internet site at http www ibm com ibm environment products prp shtml Esta unidad debe reciclarse o desecharse de acuerdo con lo establecid...

Page 114: ...any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and treatment contact your local IBM representative...

Page 115: ...plut t r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separate...

Page 116: ...unauthorized changes or modifications to this equipment Unauthorized changes or modifications could void the user s authority to operate the equipment This device complies with Part 15 of the FCC Rul...

Page 117: ...ments to provide reasonable protection against interference with licensed communication equipment Attention This is a Class A product In a domestic environment this product may cause radio interferenc...

Page 118: ...104 IBM System x3500 Type 7977 Installation Guide...

Page 119: ...cover installing 30 removing 11 CPU LED 92 custom configuration ServeRAID Manager 57 D danger statements 4 DASD LED 93 data rate Ethernet 61 dimensions 5 display problems 82 documentation CD 2 drive...

Page 120: ...ight path CPU 92 DASD 93 FAN 93 MEM 93 NMI 94 LEDs light path continued PCI BRD 94 SP 93 TEMP 92 VRM 92 left side cover installing 30 removing 11 M MEM LED 93 memory 5 memory module order of installat...

Page 121: ...l port problems 87 ServeRAID configuration programs 54 Manager 56 ServerGuide 41 CD 1 problems 88 size 5 slots 5 software problems 89 service and support 96 solving problems 63 SP LED 93 specification...

Page 122: ...108 IBM System x3500 Type 7977 Installation Guide...

Page 123: ......

Page 124: ...Part Number 44R5218 Printed in USA 1P P N 44R5218...

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