IBM WaveRunner Manual Download

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A data cable

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Fast Path to Installation card for ISA

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The Ordering ISDN for the WaveRunner Digital Modem reference
sheet

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A fax program for use in the Windows 3.1x environment

•

A COM port accelerator program (for use with Windows only)

If any item is missing or damaged, contact your place of purchase.

What Your WaveRunner MicroChannel Package
Contains

The IBM WaveRunner Adapter for MicroChannel kit consists of:

•

The IBM WaveRunner Adapter for MicroChannel

•

The IBM WaveRunner installation diskettes/CD ROM

•

One of the following options:

•

The WaveRunner Adapter Startup Option Diskette

•

The WaveRunner Adapter Option Diskette (Version 1.1 or higher)

•

A data cable

•

Fast Path to Installation card for MicroChannel

•

The Ordering ISDN for the WaveRunner Digital Modem reference
sheet

•

A fax program for use in the Windows 3.1x environment

•

A COM port accelerator program (for use with Windows only)

If any item is missing or damaged, contact your place of purchase.

Summary of Contents for WaveRunner

Page 1: ...t and DMA Availability ISA and MicroChannel Only ________8 Uninstall Previous WaveRunner Software_______________________________________9 Chapter 3 WaveRunner Windows 95 Installation ___________________________ 10 Installation Procedures _____________________________________________________10 Validating Your Installation _________________________________________________11 Locate the WaveRunner Por...

Page 2: ...ds ______________________________________________________ 25 WaveRunner MicroChannel PC Boards ______________________________________________ 29 Other Common Problems_______________________________________________________ 31 Chapter 7 Customer Support____________________________________________ 32 Appendices ___________________________________________________________ 33 Appendix A Clearing up Unde...

Page 3: ...tialization 13 Figure 5 Dial Up Networking 14 Figure 6 Making a New Connection 15 Figure 7 WaveRunner ISDN Connection 15 Figure 8 Services Screen 17 Figure 9 Add Services to Profile Screen 18 Figure 10 Microsoft Fax Properties User tab 18 Figure 11 Microsoft Fax Properties Modem Tab 19 Figure 12 Fax Machine Icon 19 Figure 13 Microsoft Fax Status Screen 20 ...

Page 4: ...ttp www networking ibm com nes neshome html for the latest documentation and drivers What Your WaveRunner PCMCIA Package Contains The IBM WaveRunner PCMCIA ISDN or Analog Modem kit consists of The IBM WaveRunner Adapter The IBM WaveRunner installation diskettes and or CD ROM WaveRunner Adapter Diagnostics diskette PSTN and ISDN data cable set The data access arrangement DAA and telephone interface...

Page 5: ...pter for MicroChannel kit consists of The IBM WaveRunner Adapter for MicroChannel The IBM WaveRunner installation diskettes CD ROM One of the following options The WaveRunner Adapter Startup Option Diskette The WaveRunner Adapter Option Diskette Version 1 1 or higher A data cable Fast Path to Installation card for MicroChannel The Ordering ISDN for the WaveRunner Digital Modem reference sheet A fa...

Page 6: ... and one free DMA channel one of 6 or 7 q MicroChannel system only One available MicroChannel Architecture slot q MicroChannel system only Two free IRQ s one of 3 4 or 5 and one of 11 or 15 and one free DMA channel one of 6 or 7 Windows 95 q Clear up any hardware conflicts red X s and yellow s in Device Manager in Control Panel double click System See Appendix A for further details q Dial up Netwo...

Page 7: ...l Additional information to help the phone company set up your line can be found in Appendix B If your telephone company does not provide one you will need to purchase an NT 1 We recommend the IBM 7845 NT1 Extended North America only You may order one by calling IBM at 800 IBM CALL 800 426 2255 When you obtain ISDN service or if you have ISDN service already contact your telephone company and obta...

Page 8: ...PSA MSN_DDI Check IRQ COM Port and DMA Availability ISA and MicroChannel Only In order to avoid common setup errors and conflicts identify and note in the table below which IRQ s COM ports and DMA s are not available by following these steps 1 Open your system s Control Panel folder and double click System 2 Click the Device Manager tab 3 Double click Computer 4 Click the View Resources tab and se...

Page 9: ...lable to WaveRunner When setting up your WaveRunner adapter be sure not to use these DMA s IRQ s Unavailable COM Ports Unavailable DMA s Unavailable q 3 q 4 q 5 q 10 q 11 q 15 q 1 q 2 q 3 q 4 q 6 q 7 Uninstall Previous WaveRunner Software If you have a previous installation of a WaveRunner adapter follow the instructions below to remove it 1 Insert the WaveRunner Installation Disk 1 or CD ROM 2 Co...

Page 10: ...r software by following the directions in Chapter 2 2 If your WaveRunner software is not on your hard disk or network disk insert WaveRunner Installation Disk 1 or CD ROM 3 In My Computer open up the disk or folder where the WaveRunner software resides e g if you are installing from diskette open 3 floppy 4 Double click Setup The screen displayed in Figure 1 appears Note SETUP may not run from a D...

Page 11: ...SDN Accelerator Pack has been installed This is required for ISDN adapter support by Windows95 unless your system has Dial Up Networking 1 2 If necessary the WaveRunner installation will install Version 1 1 of the Microsoft ISDN Accelerator Pack automatically Click on OK and begin your journey through the WaveRunner Setup The WaveRunner SETUP program contains a complete installation tutorial in a ...

Page 12: ...he WaveRunner Port Monitor by its icon Figure 2 a blue globe with the text ISDN underneath 6 Double click this icon to start the Port Monitor Figure 2 Port Monitor Icon The Port Monitor starts up initially as an empty dialog box Figure 3 Figure 3 ISDN Port Monitor Using the Port Monitor to Check Your ISDN Service To check your ISDN service with the Port Monitor follow the steps below 1 Choose Acti...

Page 13: ...ization Explanation of Indicators LA line active indicates a successful connection to NT 1 and ISDN service D indicates correct SPID North America only B1 indicates a 64k connection on the first line only if communicating or making a call B2 indicates a 64k connection on second line only if communicating or making a call If your ISDN service does not initialize refer to Chapter 6 Troubleshooting ...

Page 14: ...oft Network as an access provider 2 Double click Make New Connection 3 Enter a name that will mean something to you You can give a name to each connection you use so that you can remember which one is which 4 Click Select a modem to see which choices you have see Figure 6 With just the WaveRunner installed you see at least four modem devices WaveRunner ISDN Line 01 WaveRunner ISDN Line 02 WaveRunn...

Page 15: ...ction object in your Dial Up Networking folder To set up that connection point to the object and click the right mouse button From the menu that appears select Properties Figure 7 WaveRunner ISDN Connection There is extensive online help available for using Microsoft s Dial Up Networking but there is one trick if you want to use a 128K ISDN connection Follow the instructions in the next section ...

Page 16: ...s from the menu that appears 2 Select Settings or the Multilink tab if you have DUN 1 2 3 Select Use additional devices 4 Click Add 5 Click Device name and add the second ISDN device listed Note Make sure you select the other WaveRunner ISDN device Most often you will use the same telephone number as before but this will be determined by your ISDN service provider ...

Page 17: ...l Modem ISA and MicroChannel as your fax modem If you are unfamiliar with the fax setup process the instructions below are designed to make setup quick and easy Before you begin you must have Microsoft Fax and Exchange or Outlook installed on your machine Microsoft Fax and Exchange are included with Windows 95 and can be found on your installation CD or diskettes Beginning the Setup 1 Start Micros...

Page 18: ...K see Figure 9 5 On the Microsoft Fax screen click OK to enter Microsoft Fax Properties Filling out the Microsoft Fax Properties Page 1 On the User tab Figure 10 fill out your country name fax number etc Figure 10 Microsoft Fax Properties User tab 2 Click the Modem tab Figure 11 ...

Page 19: ...goff You are now ready to use your WaveRunner adapter for facsimiles Testing your New Fax Capabilities Once you have your WaveRunner adapter set up for fax capabilities it s a good idea to test it To do so simply follow the directions below 1 Start Exchange or Outlook You will see the 14400 bps WaveRunner ISDN Modem driver initialize You will also see a fax machine icon Figure 12 in the lower righ...

Page 20: ...ax Status screen appears Figure 13 letting you know the progress of your fax transmission Sending Facsimiles from other Applications You can fax from applications other than Exchange and Outlook Within any application on the File menu choose Print Select Microsoft Fax as your printer The Compose New Fax wizard starts automatically Alternatively some applications contain a Send To option in the Fil...

Page 21: ...ion or setup discrepancy and can usually be corrected by changing a configuration parameter or changing the connection of the ISDN Analog Modem or an NT1 WaveRunner PCMCIA PC Cards Modem Errors Windows error message that the selected COM port is either not supported or is being used by another device Description The ISDN Analog Modem is configured as a different COM port that the application or an...

Page 22: ... the modem application driver and select the configuration pulldown If the modem speed you want to use is not checked select the desired modem speed and restart the modem application Common ISDN Errors The errors listed below are messages that appear in the Port Monitor application Fast busy signal and a cause value of 81 when attempting a call Description Occurs only if you have configured a fixe...

Page 23: ...Before trying to diagnose this problem be sure to attempt at least one call In some configurations the ISDN Analog Modem will not activate the D Channel until at least one call has been attempted If this indicator is still off and the Line Active indicator is on after you make a call the ISDN Analog Modem ISDN configuration is not valid User Response Check the status window in the ISDN Port Monito...

Page 24: ... Verify that The phone number you have configured matches the phone number you received when you requested ISDN service Your ISDN line does not use Electric Key Telephone System EKTS United States only The grade of service you have configured voice data data only or voice only is correct Also if the grade of service you have for your ISDN phone line is CSD circuit switched data there could be erro...

Page 25: ...nse Either select a new address for your mouse controller adapter or remove it so that it does not interfere with the WaveRunner Adapter operations Windows stops during initialization Description Occurs when the DMA channel number is incorrect User Response Verify that the DMA setting in your SYSTEM INI file matches the DMA channel for which the WaveRunner Adapter is configured Check this setting ...

Page 26: ...Port Monitor window does not come on Description Before trying to diagnose this problem be sure to attempt at least one call In some configurations the WaveRunner Adapter will not activate the D channel until at least one call has been attempted If this indicator is still off and the Line Active indicator is on after making a call the WaveRunner Adapter ISDN configuration is not valid If you do no...

Page 27: ...n your communications application match the COM port addresses and interrupt assignments configured for the WaveRunner Adapter B channel Active indicator in the ISDN Port Monitor window does not come on when attempting to place or receive a call Description Indicates that the D channel is active but that the network cannot complete a call to the remote device You will often receive a fast busy ton...

Page 28: ...ver is loaded on WaveRunner Adapter Overrides are incorrectly set for incoming calls not applicable to the modem function Modem will not connect at higher speeds Description Indicates that the wrong modem speed has been chosen User Response Open the modem application driver and select the configuration pull down If the modem speed you want to use is not checked select the desired speed and restart...

Page 29: ...t digit is always 0 nnn is the decimal equivalent of the device ID xx represents the test number y represents the slot number of the adapter in error z is a specific error indicator Listed below are the error codes for the WaveRunner Adapter and the possible causes for each error If you receive an error that is not listed below call your support center to have the adapter replaced ...

Page 30: ...unctioning Have the system speaker serviced 0nnn94yz If your NT1 does not support loopback this error is not correct and the WaveRunner Adapter for MicroChannel is still operational Refer to your NT1 to determine whether your NT1 supports loopback If your NT1 supports loopback the following conditions may exist Defective ISDN cable The WaveRunner Adapter not correctly connected to the NT1 NT1 not ...

Page 31: ...ter system and run the diagnostics while these adapters are removed Mwave technology currently supports a maximum of one Mwave compatible adapter per system If you have another Mwave compatible adapter in your system it will not work with your WaveRunner Adapter The COM port number under which your application is running is not the same as the COM port number under which the WaveRunner was install...

Page 32: ... any Proof of purchase Computer manufacturer model serial number if IBM and manual Exact wording of the error message if any Description of the problem Hardware and software configuration information for your system If possible be at your computer Your technical support representative might want to walk you through the problem during the call Use one of the following numbers Within the United Stat...

Page 33: ...anel double click System 2 Click the Device Manager tab 3 Highlight the device in question and click Properties At the bottom of the displayed page you will see one or more Configurations such as Docked and Undocked Each has a check box for Use in this configuration 4 To remove a device uncheck the Use in this configuration box for all configurations Appendix B Ordering ISDN Service North America ...

Page 34: ...N category that you are using either National ISDN 1TR6 or Euro ISDN DSS1 Look below to determine which category you are using In order to change the categories manually you must go to Control Panel choose Network then Properties WaveRunner ISDN Adapter Here you can switch the ISDN category After this you have to use the ISDN Configuration Wizard to choose the same ISDN category Then reboot your c...

Page 35: ...o ISDN DSS1 With this kind of ISDN connection you get completely different phone numbers Each number can be related to a device The table below shows an example Number Device 9786 Fax 8755 Phone 6578 Printer ...

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