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IBM VIAVOICE 10-ADVANCED EDITION, User Manual

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IBM VIAVOICE 10-ADVANCED EDITION User Manual Download Page 101

How do I troubleshoot a problem?

ViaVoice is a highly accurate speech-recognition product. Sometimes, however,
problems can occur that cause your recognition accuracy to be less than it
should be. If you find that ViaVoice is not recognizing your words, please
follow these suggestions to determine the problem and correct it.

Readme

Be sure to view the

Readme

file for the latest information about

ViaVoice. To view the

Readme

file from Information Central, click on

Product support

and select

View the Readme (RTF format)

.

Solving Recognition Problems

The Recognition Wizard can help you solve recognition problems that
occur during dictation or navigation. The wizard opens automatically
whenever it detects a poor audio signal, and it may open when you
say too many commands that are not recognized. You can open the
Recognition Wizard by selecting

Tools > Help me with recognition

problems

from the ViaVoice menu.

Getting Help on the Internet

The ViaVoice Home Page on the Internet
(

http://www.ibm.com/viavoice

) contains useful information about

ViaVoice.

Help from the Technical Support Center

See Appendix A, “Getting technical support” on page 93 for
information on contacting the Technical Support Center.

Chapter 11. Getting help

91

Summary of Contents for VIAVOICE 10-ADVANCED EDITION

Page 1: ...IBM ViaVoice for Windows Personal Edition User s Guide Release 10 IBM...

Page 2: ......

Page 3: ...IBM ViaVoice for Windows Personal Edition User s Guide Release 10 IBM...

Page 4: ...y return the entire undamaged product for a refund within 30 days In the United States you can return unopened product to your place of purchase or opened and undamaged product directly to us for a re...

Page 5: ...35 Spelling words in spell mode 36 Saying commands while dictating 36 Inline dictation commands 36 Scratch that command 36 Text editing commands 37 Bullet lists 37 Commands recognized as text 37 Dicta...

Page 6: ...er name or voice model 79 Setting dictation options 80 Changing the appearance of the Correction window 82 Enabling command sets 83 Setting Text To Speech options 84 Adjusting recognition sensitivity...

Page 7: ...ur speech system Start by following the instructions in Chapter 1 to install ViaVoice and prepare your sound system so that ViaVoice can understand you You must set up your speech system as described...

Page 8: ...ing your computer in the What Can I Say window described in Chapter 7 If you are primarily interested in dictating documents rather than speaking commands you can skip this chapter v Once you are comf...

Page 9: ...ppear in bold Click OK to accept the name in the User Name field A series of items that you click with the mouse to start a function appear in bold and are separated by angle brackets In this example...

Page 10: ...viii ViaVoice for Windows Personal Edition...

Page 11: ...ll hear during future dictation sessions If there is unusual background noise for example street repairs being done outside an open window or if you plan to dictate in a noisy location which is now qu...

Page 12: ...tart Run from the Windows taskbar b Type d setup where d is your CD ROM drive c Click OK 2 Follow the instructions on the screen During installation you will see the following windows This section doe...

Page 13: ...be Acrobat Reader is not already installed on your computer you can select this option to have ViaVoice automatically start the Adobe Acrobat Reader installation program Adobe Acrobat Reader enables y...

Page 14: ...ration If you chose to register your software now you will see this window at the end of installation Type all registration information and follow the on screen instructions 4 ViaVoice for Windows Per...

Page 15: ...Setup Complete This window indicates that you have successfully installed the software Chapter 1 Setting up your speech system 5...

Page 16: ...t ViaVoice to know you As you use ViaVoice words you add and other enhancements you make go into your personal speech files These files are associated with your user name You can use any name that con...

Page 17: ...w shown below for example click Start and then read aloud the text inside the box Speak the text clearly in your normal voice pausing naturally between phrases or after punctuation marks Imagine you a...

Page 18: ...Audio Setup Wizard see Troubleshooting setup problems on page 13 Creating a voice model You must give ViaVoice a sample of your voice so that it can understand you The User Wizard makes it easy for yo...

Page 19: ...ncreases the recognition accuracy of ViaVoice I prefer to do this later If you select this option the User Wizard presents the Analyze My Documents panel See Analyzing your documents on page 12 for de...

Page 20: ...When ViaVoice has enough recorded data you will see the Story Finished window Click Analyze to have ViaVoice create your voice model However if you have a strong regional accent we recommend that you...

Page 21: ...window after clicking Analyze Wait until ViaVoice has fully processed your recording before turning off your computer or working with other processing intensive programs Chapter 1 Setting up your spee...

Page 22: ...can then select which words you want added to your personal vocabulary Your personal vocabulary contains new words that ViaVoice finds in your dictated documents ViaVoice also updates its information...

Page 23: ...ith Next or clicking a button to cancel or exit prevents the installation program from completing successfully U If you are installing on Windows XP your user ID must have administrator authority Prob...

Page 24: ...ght need to update the device driver for your sound card The sound you hear should be free of hiss or other noise U Make sure that settings like volume control are set Check boxes for muting audio com...

Page 25: ...and slips of the tongue are picked up as words U If a word can be pronounced more than one way like thuh and thee for the word the try both pronunciations U Are you actually saying all words correctl...

Page 26: ...16 ViaVoice for Windows Personal Edition...

Page 27: ...r For some people getting comfortable with speech recognition takes time and practice So please be patient and try not to be self conscious Talking to your computer is almost as easy as talking on the...

Page 28: ...normal speaking voice The new ViaVoice has arrived EXCLAMATION POINT NEWPARAGRAPH It contains many new features PERIOD NEWPARAGRAPH Our new User Wizard makes it easy to get started PERIOD NEWPARAGRAP...

Page 29: ...erted in the text You said for branch staff but got for a branch staff v The microphone picked up background noise or breathing noises Two or more adjacent words are recognized as one word You said th...

Page 30: ...d To select a series of words swipe them with the mouse The entire series of words should now be highlighted 5 If the correct word appears in the Correction window say Pick n where n is the number of...

Page 31: ...3 Select the word or series of words with the mouse 4 Say Capitalize this or click the Format icon in the Correction window and select Capitalize this from the drop down menu Next steps after correcti...

Page 32: ...cabulary Use the Correction window to correct the word to the one you actually said The new word will be added to your personal vocabulary The next time you say the word ViaVoice should get it right v...

Page 33: ...to touch your face or hair U Is your user name displayed in VoiceCenter Whenever VoiceCenter is displayed first ensure that your user name is displayed at the far right side You can verify this by cli...

Page 34: ...e is shown in the Voice Model field U If a word can be pronounced more than one way like thuh and thee for the word the try both pronunciations U Make sure you say multiple word commands as if they we...

Page 35: ...tartUp folder during installation VoiceCenter starts when you start your computer If you did not place it in your StartUp folder you can start it from Start Programs IBM ViaVoice VoiceCenter The micro...

Page 36: ...gram needs to access the sound card ViaVoice suspends the microphone automatically when another ViaVoice function like Begin Reading needs the sound card Watch the volume meter to monitor the loudness...

Page 37: ...e vocabulary and voice model that are currently selected at the User tab of ViaVoice Options If a Topic has been selected its name is shown in the pop up Topics are specialised mini vocabularies that...

Page 38: ...ViaVoice menu or click the ViaVoice button to display the ViaVoice menu From there you can access all features and tools available from the menu or from sub menus shown below 28 ViaVoice for Windows...

Page 39: ...proofread your text when correcting errors say Begin Reading or select Begin Reading from the ViaVoice menu Woodrow reads aloud your document You can have Woodrow read only a selection of text by hig...

Page 40: ...To view the commands you can use say What Can I Say or select What Can I Say from the ViaVoice menu Commands are displayed by view such as Text Editing You can enable disable separate sets of command...

Page 41: ...as described in Chapter 2 The magic of dictating with ViaVoice on page 17 Most of the voice commands in this chapter work only if you have installed ViaVoice on Windows 98 Second Edition Windows Me o...

Page 42: ...se to hide the ViaVoice agent when using Text To Speech from the At Startup tab in ViaVoice Options v Create Macro Creates a dictation macro for the text you have selected v Dictation Options Opens Vi...

Page 43: ...accepts text Say Show Correction window or click the Correct button to display it You can drag the Correction Window to any place on your desktop The next time you want to use the Correction Window it...

Page 44: ...d characters that you can insert into your dictation Characters and punctuation are also listed in Appendix B Frequently used commands in dictation on page 97 v When saying a command pause before the...

Page 45: ...thirty five six in pairs or single digits Time of day To get 10 30 am say ten thirty A M without punctuation Dictating numbers in number mode To improve the recognition of digits and numbers in your t...

Page 46: ...ou say a voice command However do not pause while you are saying the words of the command itself If ViaVoice misrecognizes your command as text and types it on the screen say Scratch that then say the...

Page 47: ...commands that you can see in the All Commands view at the What Can I Say window If you have selected a command set ViaVoice will process the word as a command not dictation whenever you pause before...

Page 48: ...the rest of the command You can add multiple Attention words from the Command Sets tab in ViaVoice Options When you deselect a command set ViaVoice does not recognize the commands in that command set...

Page 49: ...hat to delete it then say the correct letter or character again To dictate a URL like http www AZplace net say http COLON SLASH SLASH www DOT BEGIN SPELL Capital A Capital Z p l a c e DOT n e t RETURN...

Page 50: ...n page 57 To transfer text to another application 1 Open the application to which you want to transfer your dictation Make sure that the application window and SpeakPad are both open on your screen 2...

Page 51: ...r document or alternatively want to correct and edit the document later You do not need to save your speech session data if you have already corrected the recognition errors in the dictation Saving a...

Page 52: ...this window 1 Select each word that you want to add to your personal vocabulary A tick mark appears next to each word you select 2 Click Next 3 If ViaVoice needs a pronunciation of a word a window app...

Page 53: ...mand Set allows you to dictate into Word ViaVoice loads the Dictation menu and icons on the Word menu The Word Natural Commands Command Set allows you to say voice commands in Word The What Can I Say...

Page 54: ...aVoice has arrived EXCLAMATION POINT NEWPARAGRAPH It contains many new features PERIOD NEWPARAGRAPH Our new User Wizard makes it easy to get started PERIOD NEWPARAGRAPH We hope you enjoy using the new...

Page 55: ...on errors in your dictation v Playback Allows you to hear your dictation You can highlight up to 1 000 words for playback v Create dictation macro Creates a dictation macro for the text you have selec...

Page 56: ...Click Help or say Help to display the Microsoft Word Help menu IBM ViaVoice Dictation Help displays help on Word Dictation 46 ViaVoice for Windows Personal Edition...

Page 57: ...line spacing and indentation Keep the following in mind as you use natural commands v A natural command consists of a single action Do not combine two actions into a single command for example do not...

Page 58: ...xt word with a capital letter Look in the What Can I Say window for a list of the punctuation and characters that you can insert into your dictation Characters and punctuation are also listed in Appen...

Page 59: ...ommands check box then choose the key you want to use Click OK and return to Word s document window Then while dictating press the key you specified in the Options say your command and then release th...

Page 60: ...ber you want If you want a special character or symbol inserted in the sequence say the name for it You can see the list of symbols and characters available in number mode by saying What Can I Say for...

Page 61: ...d Reference card v Say commands such as Capital letter Uppercase Lowercase and Spacebar to format text v Say command on to keep the command active until you say command off For example say Capitalize...

Page 62: ...s a command and the File menu would be pulled down If you equally paused before the word save the file would be saved To prevent dictated words from being recognized as commands you have three options...

Page 63: ...he rest of the command You can add multiple Attention words from the Command Sets tab in ViaVoice Options When you deselect a command set ViaVoice does not recognize the commands in that command set V...

Page 64: ...t to delete it then say the correct letter or character again To dictate a URL like http www AZplace net say http COLON SLASH SLASH www DOT BEGIN SPELL Capital A Capital Z p l a c e DOT n e t RETURN V...

Page 65: ...dictation Saving a speech session To save a speech session in Word 1 Select File Close 2 Select the Save Dictation Session check box to save the speech session data 3 Click Yes to save the changes yo...

Page 66: ...s window 1 Select each word that you want to add to your personal vocabulary A tick mark appears next to each word you select 2 Click Next 3 If ViaVoice needs a pronunciation of a word a window appear...

Page 67: ...al vocabulary that new word is added to your personal vocabulary The next time you use the word ViaVoice should get it right v By correcting words you teach ViaVoice how you actually pronounce words i...

Page 68: ...l or type the correct word here if the correct word does not appear in the alternative word list Remember that you do not need to capitalize the word if it is the first word of a sentence ViaVoice wil...

Page 69: ...d word or phrase Format Word Click or say Format to display the format menu Capitalize this capitalizes the first letter of each word Lowercase this changes the words to lowercase letters Uppercase th...

Page 70: ...umbered list of similar sounding words These words are called alternate words Pick 1 3 Say Pick n where n is the number of the alternate word to select an alternate word The selected word replaces the...

Page 71: ...ord UU Ranch which you pronounced as double U ranch but which ViaVoice did not understand you will have to provide double U ranch as the sounds like spelling Correcting words by typing For the quickes...

Page 72: ...another time or delegate someone else to correct your dictated text To do this save the speech session data in SpeakPad or Word dictation The speech session data includes all audio and alternate word...

Page 73: ...correction later Just make sure that you do all of this under your own user name so that the author s personal speech files do not become corrupted When you open someone else s file to make correctio...

Page 74: ...64 ViaVoice for Windows Personal Edition...

Page 75: ...t See Training a command on page 69 The commands listed in What Can I Say reflect the current state of your desktop When you click a program and then say or click What Can I Say you will see the comma...

Page 76: ...to view the commands for accessing the pages listed in your Favorites menu These commands are by default turned off To make these commands available select the Favorites command set on the Command Se...

Page 77: ...as shown at right Or click Desktop again to collapse an expanded heading Commands with words in angle brackets Some commands in a view are shown with one or more words in angle brackets To see a Voice...

Page 78: ...unction prints only what is expanded So expand all before you print Using an Attention word with commands If you find that ViaVoice does not recognize your commands you can begin every command with an...

Page 79: ...in a view If you want to say these commands you must train them You can see all such commands in the Untrained view of the What Can I Say window To train a command follow these instructions 1 Say the...

Page 80: ...70 ViaVoice for Windows Personal Edition...

Page 81: ...ion word such as Computer followed by the command If ViaVoice continually misrecognizes your commands you should select the option to require an Attention word to be used before all voice commands fro...

Page 82: ...You say You get Forward Moves forward to the next page if you have moved back previously Home Loads your home default page 72 ViaVoice for Windows Personal Edition...

Page 83: ...Agent and Floating Appearance tab At the Appearance tab select the view you want for VoiceCenter Taskbar view The default view You can change the position of the taskbar by clicking on VoiceCenter th...

Page 84: ...d can be changed at any time Taskbar tab At the Taskbar tab select the specific attributes and behaviours for VoiceCenter when in Taskbar view Docked tab At the Docked tab select the programs that you...

Page 85: ...keyboard instead of clicking the microphone button These shortcut keys are sometimes called hotkeys Then press the key you want The CTRL key will be added automatically if you press only one key For e...

Page 86: ...VoiceCenter is the one you want to use If it is not go to the User tab in ViaVoice Options and select the voice model you want Selecting a vocabulary or topic Specialized vocabularies are vocabularie...

Page 87: ...ivate a topic select it from the Topics list if it is available 6 Click Apply to save changes or click OK to save changes and close ViaVoice Options To deactivate a topic return to the User tab desele...

Page 88: ...k with ViaVoice v You might want more than one user name if you dictate radically different types of document styles involving different terminology For example if you dictate both informal letters an...

Page 89: ...user data should be stored or click the Browse button to locate the target folder for the user data 7 Click the Backup button 8 Click Apply to save changes or click OK to save changes and close ViaVoi...

Page 90: ...ve changes and close ViaVoice Options Setting dictation options You can set options to control text transfer and to make improvements to your voice model based on your dictation sessions 1 Display Voi...

Page 91: ...hile dictating You can add multiple Attention words from the Command Sets tab in ViaVoice Options When the attention word is required you must say the word such as Computer as the first word of every...

Page 92: ...ot already on top 4 Select the options you want to change on this tab Click Apply to save changes or click OK to save changes and close ViaVoice Options 5 Select Check spelling of added words to have...

Page 93: ...t to change on this tab Click Apply to save changes or click OK to save changes and close ViaVoice Options 5 In the Commands box each command set showing a tick mark is enabled You also enable program...

Page 94: ...e Options ViaVoice Options is displayed 3 Click the Text To Speech tab if it is not already on top 4 Select a voice from the drop down list 5 Type some text in the Demo text field You can enter up to...

Page 95: ...d you want ViaVoice to be more critical in matching sounds with words 6 Move the Acoustic environment slider towards Noisy if there is a lot of background noise and you want ViaVoice to ignore it The...

Page 96: ...86 ViaVoice for Windows Personal Edition...

Page 97: ...o create a dictation macro using the Create Macro feature follow these instructions 1 Using the mouse highlight the text in your dictation that you want for your dictation macro The text can be a word...

Page 98: ...88 ViaVoice for Windows Personal Edition...

Page 99: ...o open the Table of Contents ViaVoice contains other documentation v Extensive online help available wherever you are in ViaVoice specific to your current task menu or the dictation application you ar...

Page 100: ...help pop up What s This Help 1 Right click the item You can click almost anywhere with your right mouse button and a What s This pop up appears 2 Click the What s This pop up to get information about...

Page 101: ...ormat Solving Recognition Problems The Recognition Wizard can help you solve recognition problems that occur during dictation or navigation The wizard opens automatically whenever it detects a poor au...

Page 102: ...92 ViaVoice for Windows Personal Edition...

Page 103: ...hnical support ID see the back cover of this book v Information about your computer processor type and speed amount of RAM installed available free hard disk space amount of cache and make and model o...

Page 104: ...efore contacting technical support have this Guide bearing the technical support ID for your software package available Microphone support The microphone shipped with ViaVoice is warranted by the manu...

Page 105: ...Appendix A Getting technical support 95...

Page 106: ...96 ViaVoice for Windows Personal Edition...

Page 107: ...next word in lowercase letters NEWLINE Starts a new line NEWPARAGRAPH Inserts one blank line next word is capitalized NO SPACE Prevents a space from being inserted SPACEBAR Inserts a space UPPERCASE P...

Page 108: ...No special action Close parenthesis Joins left Close quote Joins left Close bracket Joins left Dash No special action Dollar sign No special action Double dash No special action Double dot No special...

Page 109: ...y Asterisk x By Close parenthesis Comma Dash Divided by Dollar sign Dot Euro sign Equals Period Hyphen Minus Pound sign Open parenthesis Percent Plus Point Slash Star Times Symbols and characters in s...

Page 110: ...t Colon Comma Dash Divided by Dollar sign Dot Double quote Equals Exclamation point Period Greater than Hyphen Less than Minus Pound sign Open brace Open curly brace Open bracket Open square bracket P...

Page 111: ...To get Say Star Tilde x Times _ Underscore Vertical bar Appendix B Frequently used commands in dictation 101...

Page 112: ...102 ViaVoice for Windows Personal Edition...

Page 113: ...can send license inquiries in writing to IBM Director of Licensing IBM Corporation North Castle Drive Armonk NY 10504 1785 USA For license inquiries regarding double byte DBCS information contact the...

Page 114: ...t or any equivalent agreement between us Information concerning non IBM products was obtained from the suppliers of those products their published announcements or other publicly available sources IBM...

Page 115: ...Other attributions Some of the artwork in this publication is based on clip art from CorelDRAW 7 by Corel Corporation Appendix C Notices 105...

Page 116: ...106 ViaVoice for Windows Personal Edition...

Page 117: ...session SpeakPad and the Word document window are examples of dictation windows field An area in a window where data can be typed or otherwise specified focus The state of an application or a window w...

Page 118: ...ich ViaVoice uses to recognize the words the user says word In ViaVoice one or more characters having a single pronunciation The pronounced as thuh and the pronounced as thee are two words 108 ViaVoic...

Page 119: ...52 C capitalization command 36 51 97 cardinal dictating in SpeakPad 35 dictating in Word 49 characters changing 97 in dictation 98 in number mode 99 in spell mode 99 valid in user name 6 color of volu...

Page 120: ...to view 89 readme file 91 E e mail dictating user IDs 39 54 to obtain technical support 94 editing commands in SpeakPad 36 in Word 51 editing text 57 embolding in dictation 36 51 error correction 57...

Page 121: ...th Analyze My Documents 22 finding new words in dictation 56 80 phonetic alphabet 36 50 pinned thumbtack 59 playback 32 45 position of VoiceCenter 73 postponing correction 62 printing the What Can I S...

Page 122: ...to another application 40 options 81 troubleshooting audio setup 13 dictation problems 23 recognition 14 recognition of commands 68 83 recognition sensitivity 85 Recognition Wizard 91 setup 13 techni...

Page 123: ...2 What Can I Say window 65 in commands 67 all commands view 66 commands for navigating 67 desktop view 66 dictation view 66 expanding or collapsing 67 favorites view 66 natural commands view 66 note 6...

Page 124: ...114 ViaVoice for Windows Personal Edition...

Page 125: ......

Page 126: ...IBM Part Number n a Program Number 5724 C96 n a...

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