IBM TotalStorage Network Attached Storage 300G, User Reference

Page: 59 / 86

Getting help by telephone
During the warranty period, you can get help and information by telephone through
the IBM Support Center. Expert technical-support representatives are available to
assist you with questions you might have on the following:
v
Setting up your Network Attached Storage appliance
v
Arranging for service
v
Arranging for overnight shipment of customer-replaceable parts
In addition, if you purchased a Network Attached Storage appliance, you are eligible
for IBM up and running support for 90 days after installation. This service provides
assistance for:
v
Setting up your Network Attached Server appliance
v
Limited configuration assistance
Please have the following information ready when you call:
v
Machine Type and Model
v
Serial numbers of your appliance and other components, or your proof of
purchase
v
Description of the problem
v
Exact wording of any error messages
v
Hardware and software configuration information for your system
If possible, be at your computer when you call.
In the U.S. and Canada, these services are available 24 hours a day, 7 days a
week. In the U.K., these services are available Monday through Friday, from 9:00
a.m. to 6:00 p.m.
1
Table 7 provides the telephone numbers.
Table 7. Telephone numbers for warranted help and information
Country Number
Austria Österreich 1-546 585 075
Belgium - Dutch Belgie 02-717-2504
Belgium - French Belgique 02-717-2503
Canada Canada 1-800-565-3344
Denmark Danmark 03-525-6905
Finland Suomi 9-22-931805
France France 01-69-32-40-03
Germany Deutschland 069-6654-9003
Ireland Ireland 01-815-9207
Italy Italia 02-4827-5003
Luxembourg Luxembourg 298-977-5060
Netherlands Nederland 020-504-0531
Norway Norge 2-305-3203
Portugal Portugal 01-791-5147
Spain España 091-662-4270
1. Response time will vary depending on the number and complexity of incoming calls.
Appendix B. Getting help, service, and information
47