background image

v

Serial numbers of your IBM hardware products

v

Description of the problem

v

Exact wording of any error messages

v

Hardware and software configuration information

Telephone numbers

Phone numbers are subject to change without notice. For the most up-to-date
phone numbers, go to http://www.ibm.com/pc/support/ and click

Support Phone

List

.

Country

Telephone number

Austria

Österreich

01-24 592 5901

Belgium - Dutch

Belgie

02-210 9820

Belgium - French

Belgique

02-210 9800

Canada

Toronto only

416-383-3344

Canada

Canada - all other

1-800-565-3344

Denmark

Danmark

45 20 82 00

Finland

Suomi

09-22 931 840

France

France

02 38 55 74 50

Germany

Deutschland

07032-1549 201

Ireland

Ireland

01-815 9202

Italy

Italia

02-7031 6101

Luxembourg

Luxembourg

298-977 5063

Netherlands

Nederland

020-514 5770

Norway

Norge

23 05 32 40

Portugal

Portugal

21-791 51 47

Spain

España

91-662 49 16

Sweden

Sverige

08-477 4420

Switzerland

Schweiz/Suisse/Svizzera

058-333 0900

United Kingdom

United Kingdom

01475-555 055

U.S.A. and Puerto Rico

U.S.A. and Puerto Rico

1-800-772-2227

In all other countries or regions, contact your IBM reseller or IBM marketing
representative.

International Warranty Service

If you travel with your server product or relocate it to a country where your server
machine type is sold and serviced by IBM or by IBM resellers who are authorized to
perform warranty service, International Warranty Service is available for your server
product.

Service methods and procedures vary by country, and some services might not be
available in all countries. International Warranty Service is delivered through the
method of service (such as depot, carry-in, or on-site service) that is provided in the
servicing country. Service centers in certain countries might not be able to service
all models of a particular machine type. In some countries, fees and restrictions
might apply at the time of service.

Appendix A. Getting information, help, and service

61

Summary of Contents for TotalStorage FAStT700

Page 1: ...IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 2: ......

Page 3: ...IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 4: ...r Appendix B Warranty information on page 63 and Appendix C Notices on page 73 First Edition November 2001 Copyright International Business Machines Corporation 2001 All rights reserved US Government...

Page 5: ...Removing the front bezel to access the FAStT Storage Server components 16 Turning on the power 18 Turning off the power 19 Monitoring status through software 21 Checking the indicator lights 21 Storag...

Page 6: ...ephone numbers 61 International Warranty Service 61 Purchasing additional services 62 Appendix B Warranty information 63 Warranty period 63 Warranty service and support 63 Before you call for service...

Page 7: ...ds and power switch locations 19 23 Storage server indicator lights 22 24 RAID controller indicator lights 24 25 Battery indicator lights 25 26 Fan and communications module indicator light 26 27 Powe...

Page 8: ...vi IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 9: ...tor lights 23 3 RAID controller indicator lights 25 4 Battery indicator lights 26 5 Fan and communications module indicator light 26 6 Power supply indicator light 27 7 Host side and drive side mini h...

Page 10: ...viii IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 11: ...lleert eerst de veiligheidsvoorschriften Ennen kuin asennat t m n tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation...

Page 12: ...signal cables v Never turn on any equipment when there is evidence of fire water or structural damage v Disconnect the attached power cords telecommunications systems networks and modems before you op...

Page 13: ...h as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous l...

Page 14: ...ice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the...

Page 15: ...the following label atteched Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you su...

Page 16: ...xiv IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 17: ...primary components Chapter 2 Operating the FAStT700 Storage Server on page 15 describes the tasks required to operate the FAStT700 Storage Server Chapter 3 Replacing FAStT700 Storage Server component...

Page 18: ...er Installation Guide1 v IBM FAStT700 Fibre Channel Cabling Instructions1 v IBM FAStT Storage Manager Version 8 0 Installation and User s Guide for Microsoft Windows NT and Windows 2000 v IBM FAStT St...

Page 19: ...ications module mini hubs and Small Form Factor Pluggable SFP modules The FAStT700 Storage Server also has a removable front bezel The FAStT700 Storage Server functions with at least one external Fibr...

Page 20: ...1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s Host mini hubs Drive mini hubs Fan and commun...

Page 21: ...ector you must use LC LC Fibre Channel cables and LC SC Fibre Channel cable adapters Part number 19K1250 to connect to the FAStT700 Storage Server Handling fiber optic cables Before using fiber optic...

Page 22: ...ure 5 shows an LC LC Fibre Channel cable The following sections provide the procedures for properly connecting and removing an LC LC Fibre Channel cable Note If you are connecting a FAStT700 Storage S...

Page 23: ...herein might result in hazardous radiation exposure DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode Note the following Laser radiation when open Do not stare into the b...

Page 24: ...o an SFP module that is installed in a FAStT700 Storage Server mini hub OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s SFP module Fiber optic cable 5 Remove the tw...

Page 25: ...al interface connector on an IBM FAStT FC 2 Host Bus Adapter Part Number 19K1246 v LC SC Fibre Channel cable adapter For information about using an LC SC cable adapter see Using LC SC Fibre Channel ca...

Page 26: ...s shown in Figure 10 When removing the cable make sure you do not grasp the SFP module plastic tab Lever Latches 2 Replace the protective caps on the cable ends 3 Replace the protective cap on the SFP...

Page 27: ...pter to a device or LC LC cable complete the following steps Statement 3 CAUTION When laser products such as CD ROMs DVD drives fiber optic devices or transmitters are installed note the following v D...

Page 28: ...cable as shown in Figure 12 Save the protective caps for future use 4 Carefully insert one end of an LC LC cable into the LC connector end of the LC SC cable Push in the connector until it clicks into...

Page 29: ...d position when removing the cable 1 On the end of the cable that connects into the LC connector end of the LC SC cable adapter press down and hold the lever to release the latches Figure 14 shows the...

Page 30: ...r Installation Guide Host interface ports The FAStT700 Storage Server comes with host side mini hubs 1 and 2 installed Each mini hub provides host loop connectivity and self diagnostic features Host m...

Page 31: ...dundant drive loop configurations OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb...

Page 32: ...Figure 19 Ethernet interface ports 14 IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 33: ...cedures Monitoring status through software on page 21 Checking fault indicator lights for component failures Component failures are indicated by lights on the front and back of the FAStT700 Storage Se...

Page 34: ...igure 20 Attention Pulling the cover out too far can damage the plastic hooks at the top To avoid damaging the hooks place the FAStT700 Storage Server on a flat surface Be sure the front of the FAStT7...

Page 35: ...as shown in Figure 21 FAStT700 bezel Figure 21 Replacing the FAStT700 Storage Server bezel Chapter 2 Operating the FAStT700 Storage Server 17...

Page 36: ...emergency shutdown or power outage go to Overtemperature condition and power supply shutdown on page 30 Use the following procedure to turn on the FAStT700 Storage Server and connected devices 1 Turn...

Page 37: ...ts components See Checking the indicator lights on page 21 4 Restart or turn on the power to the host Turning off the power Attention The FAStT700 Storage Server is designed to run continuously 24 hou...

Page 38: ...inking b Use the operating system software to disconnect the FAStT700 Storage Server logical drives from the host before the storage server is powered off c Make sure that the fast write cache indicat...

Page 39: ...ry procedures to prevent data loss For more information about the storage management software refer to the Online help or publications that are appropriate for your operating system see Related public...

Page 40: ...On Fan Amber light indicates a fan fault Normal status Off Problem status On Controller Amber light indicates a controller fault Normal status Off Problem status On Fast Write Cache Green light indica...

Page 41: ...an fault Amber Off On v Storage server fan has failed v Fan and communications module is missing unplugged or has failed v Storage server fan circuitry failure v Overtemperature condition Controller f...

Page 42: ...Problem status Off Heartbeat Green light indicates that the controller is working Normal status On blinking Problem status On Status 8 lights including the Heartbeat Green lights indicate controller s...

Page 43: ...the Heartbeat and seven others the seven others are lit in various patterns depending on the controller status 3 If the controller is offline all of the indicator lights will be lit This does not ind...

Page 44: ...26 OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s Fault Amber light indicates a...

Page 45: ...cator1 Power supply Green On Off v Power supply has failed or is turned off v Overtemperature condition 1 Always use the storage management software to identify the failure Mini hub indicator lights T...

Page 46: ...s fault light is always lit Bypass upper port Amber Off On v Upper mini hub port is bypassed v Mini hub port or SFP module has failed or is loose v Fiber optic cables are damaged Note When there are t...

Page 47: ...onnected to it the loop good indicator light will be lit v Drive enclosure has failed drive side mini hub only Bypass lower port Amber Off On v Lower mini hub port is bypassed there are no devices con...

Page 48: ...Problem status Off The storage management software causes the fan and communications module fault indicator and storage server fan indicator to light before the temperature has risen sufficiently to s...

Page 49: ...turn on the drive enclosures before the FAStT700 Storage Server The controllers might not recognize the correct configuration if the attached drives are powered up after the FAStT700 Storage Server Fo...

Page 50: ...he FAStT700 Storage Server Remove each component CRU before moving the FAStT700 Storage Server to a new location or before removing the chassis from its rack cabinet This helps safeguard the equipment...

Page 51: ...AStT700 Storage Server For information about removing and replacing CRUs see Chapter 3 Replacing FAStT700 Storage Server components on page 35 5 Remove the two screws from the inside rear of the FAStT...

Page 52: ...crews that you removed in Step 5 on the inside rear of the FAStT700 Storage Server 9 Replace all CRUs in the FAStT700 Storage Server 10 Connect the interface cables and host Fibre Channel cables that...

Page 53: ...ectricity from the package and from your body v Remove the device from its package and install it directly into your system unit without setting it down If it is necessary to set the device down place...

Page 54: ...sts through Fibre Channel connections v You can hot swap or replace a failed controller while the FAStT700 Storage Server is in operation as long as the host has a Fibre Channel connection to the func...

Page 55: ...enter tabs and pull both controller handles outward b Using both handles pull out on the controller to remove it Po we r Fa ult He art be at Sta tus Re set Po we r Fa ult He art be at Sta tus Re set A...

Page 56: ...properly charged battery CRU maintains electrical current to the controllers for up to five days with 1 Gb cache memory installed All data stored in memory is preserved as long as the batteries can su...

Page 57: ...d unit you must replace the entire CRU not just the batteries in order to keep the battery backup system in working order Opening the battery CRU voids your warranty 1 Use the storage management softw...

Page 58: ...nician 2 Remove the FAStT700 Storage Server bezel as shown in Figure 20 on page 16 Attention Be careful when removing the battery The battery weighs approximately 6 4 kg 14 lb 3 Using Figure 35 on pag...

Page 59: ...in all areas In the United States IBM has established a collection process for reuse recycling or proper disposal of used IBM sealed lead acid batteries For information on proper disposal of these ba...

Page 60: ...he blank line 7 Install the new battery a Using both hands slide the battery about 5 cm 2 in into the slot b Using the pull handles slowly push the battery completely into the slot c Tighten the four...

Page 61: ...n page 45 Five indicator lights provide overall system status information see Figure 40 on page 46 The dual fans in the storage server fan unit provide a redundant cooling system to both controller CR...

Page 62: ...fan and ends when you install the new one This does not include the time it takes to perform the entire procedure for example checking the indicator lights v When a storage server fan fails the fault...

Page 63: ...ft up the lever on the storage server fan b Pull firmly on the bottom lip to remove the fan Pow er Fa ult Hea rtbe at Status Res et Pow er Fa ult Hea rtbe at Status Res et Storage server fan lever Att...

Page 64: ...server fan or the fan and communications module both components share the same indicator light Replace the storage server fan with a spare if available Otherwise turn off the FAStT700 Storage Server...

Page 65: ...e and still experience problems the FAStT700 Storage Server might have defective components or connections Check the storage management software for indications of other component failures Replacing a...

Page 66: ...Push the new fan and communications module all the way into its chassis slot b Use a flat blade screwdriver to tighten the two captive screws on the new module securing it into place 5 Check the fan a...

Page 67: ...ace a power supply because the two power supplies provide redundancy v Both power supplies have built in temperature sensors designed to prevent the power supplies from overheating If a temperature se...

Page 68: ...2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s OUT IN 2 Gb s 1 Gb s Fault Amber light indicates a fault in the fan and communications module Normal status Off Problem status On Power supply Green light indicates...

Page 69: ...power supply see Figure 43 on page 50 Statement 8 CAUTION Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are pre...

Page 70: ...e SFP modules are used to connect mini hub ports to attached nodes An SFP module slides into a mini hub port on the back of the FAStT700 Storage Server and then a host or drive interface cable connect...

Page 71: ...er optic devices or transmitters are installed note the following v Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no...

Page 72: ...e SFP module a Unlock the SFP module latch by pulling the plastic tab outward 10 as shown in Figure 46 Pull the failed SFP module from the mini hub b With the SFP latch is in the unlocked position sli...

Page 73: ...ge 53 8 Check the indicator lights on the mini hub When the mini hub is operating properly the green loop good light is lit and the fault light is not lit If the mini hub port is in normal operation t...

Page 74: ...e loop good indicator light is off For more information about indicator lights see Mini hub indicator lights on page 27 v If you replace the mini hub and the SFP modules in them and still experience p...

Page 75: ...the SFP modules into their static protective packages 4 Loosen the captive screw on the mini hub then grasp the screw and remove the mini hub from the chassis as shown in Figure 50 OU T IN 2 Gb s 1 G...

Page 76: ...rts 7 Replace the fiber optic cables that you removed in Step 1 on page 56 8 Check the indicator lights on the mini hub When the mini hub is operating properly the green loop good light is lit and the...

Page 77: ...reate a customized support page that is specific to your hardware complete with Frequently Asked Questions Parts Information Technical Hints and Tips and Downloadable Files In addition you can choose...

Page 78: ...ble to provide the applicable level of service v Engineering Change management Occasionally there might be changes that are required after a product has been sold IBM or your reseller if authorized by...

Page 79: ...Sweden Sverige 08 477 4420 Switzerland Schweiz Suisse Svizzera 058 333 0900 United Kingdom United Kingdom 01475 555 055 U S A and Puerto Rico U S A and Puerto Rico 1 800 772 2227 In all other countri...

Page 80: ...ement letters and click Announcements search In the Search by letter number only field type 601 034 and click Search Purchasing additional services During and after the warranty period you can purchas...

Page 81: ...y trained service personnel are available to provide the applicable level of service either on site or at an IBM service center as determined by IBM v Engineering Change management Occasionally there...

Page 82: ...de any software programs whether pre loaded with the Machine installed subsequently or otherwise Unless IBM specifies otherwise the following warranties apply only in the country where you acquire the...

Page 83: ...able types of service for a Machine based on its country of installation At its discretion IBM or your reseller will 1 either repair or exchange the failing Machine and 2 provide the service either at...

Page 84: ...r other contract or tort claim except for any liability that cannot be waived or limited by applicable laws IBM is liable for no more than 1 damages for bodily injury including death and damage to rea...

Page 85: ...reach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation IBM s liability is limited to the repair or replacement of the goods or the supply of equivalent g...

Page 86: ...IA Limitation of Liability The following replaces items 1 and 2 of this Section 1 liability for bodily injury including death or damage to real property and tangible personal property will be limited...

Page 87: ...MEA COUNTRIES The terms of this Statement of Limited Warranty apply to Machines purchased from IBM or an IBM reseller Warranty Service If you purchase an IBM Machine in Austria Belgium Denmark Estonia...

Page 88: ...ted Arab Emirates United Kingdom West Bank Gaza Yemen Zambia and Zimbabwe this Agreement will be governed by English Law and disputes relating to it will be submitted to the exclusive jurisdiction of...

Page 89: ...he first paragraph of this Section 1 death or personal injury or physical damage to your real property solely caused by IBM s negligence and 2 the amount of any other actual direct damages up to 125 p...

Page 90: ...your real property solely caused by IBM s negligence 2 the amount of any other actual direct damages or loss up to 125 percent of the charges if recurring the 12 months charges apply for the Machine t...

Page 91: ...OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warran...

Page 92: ...rs Important notes Processor speeds indicate the internal clock speed of the microprocessor other factors also affect application performance CD ROM drive speeds list the variable read rate Actual spe...

Page 93: ...nt in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Properly shielded and grounded cables and connec...

Page 94: ...22 European Standard EN 55022 The Limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communicatio...

Page 95: ...tria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad China Macau S A R Czech Republic Egypt Finland France French Guiana Germany Greece Guinea Hungary Iceland Indonesia I...

Page 96: ...78 IBM TotalStorage FAStT700 Fibre Channel Storage Server User s Guide...

Page 97: ...onitoring with 21 FAStT700 Storage Server components back view 2 front view 1 components replacing 35 Fibre Channel connections 2 moving the 33 FAStT700 Storage Server continued preparing to move 32 R...

Page 98: ...troller indicator lights 23 fault 25 heartbeat 25 power 25 status 25 replacing a failed 37 RAID controllers 1 35 S service and support 63 service summary 59 SFP module removing protective cap 55 SFP m...

Page 99: ......

Page 100: ...Part Number 32P0341 Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 1P P N 32P0341...

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