Software service and support
Through the IBM Support Line, you can get telephone assistance with usage,
configuration, and software problems, for a fee. For information about which
products are supported by Support Line in your country or region, go to
http://www.ibm.com/services/sl/products.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services/, or see http://www.ibm.com/planetwide/ for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
Hardware service and support
You can receive hardware service through your IBM reseller or IBM Services. To
locate a reseller authorized by IBM to provide warranty service, go to
http://www.ibm.com/partnerworld/ and click Find Business Partners on the
right side of the page. For IBM support telephone numbers, see
http://www.ibm.com/planetwide/. In the US and Canada, call 1-800-IBM-SERV
(1-800-426-7378).
In the US and Canada, hardware service and support is available 24 hours a day, 7
days a week. In the U.K., these services are available Monday through Friday, from
9 a.m. to 6 p.m.
Taiwan Contact Information
This topic contains the product service contact information for Taiwan.
IBM Taiwan Product Service Contact Information:
IBM Taiwan Corporation
3F, No 7, Song Ren Rd., Taipei Taiwan
Tel: 0800-016-888
Fire suppression systems
A fire suppression system is the responsibility of the customer. The customer's own
insurance underwriter, local fire marshal, or a local building inspector, or all,
should be consulted in selecting a fire suppression system that provides the correct
level of coverage and protection. IBM designs and manufactures equipment to
internal and external standards that require certain environments for reliable
operation. Because IBM does not test any equipment for compatibility with fire
suppression systems, IBM does not make compatibility claims of any kind nor
does IBM provide recommendations on fire suppression systems.
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Appendix. Getting information, help, and service
59
Summary of Contents for System Storage DCS Series
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