IBM SAN384B, Installation, Service And User Manual

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World trade locations
The following ordering procedures are for world trade locations:
v
Order the lift tool by using the parts order system, like any other part.
v Use the following part numbers when you order:
– Lift tool: PN 09P2481
– 24–inch load plate: PN 11P4369
v
You do not record parts usage.
v Return the lift tool and the 24–inch load plate to the parts center after you
complete the installation or removal of the SAN384B.
United States locations
In the United States, call UPS Logistics at 800–528–6070 to order the lift tool and
the 24–inch load plate.
Note: For the SSR branch and territory, the United States cannot order the lift tool
or 24–inch load plate through the parts order system. UPS Logistics are used
to ship and return the lift tool and 24–inch load plate.
Use the following part numbers when you order:
v Lift tool: PN 09P2481
v
24–inch load plate: PN 11P4369
Attention: When you order the lift tool, you will receive an 18–inch load plate.
Do not use the 18–inch load plate. You must order and use a 24–inch load plate
when you install the SAN384B to be able to safely install this product. The 24-inch
load plate includes a platform with a middle section that can slide out to extend
across the gap between the lift tool and the mounting position inside the C36
cabinet.
You must provide the following information when you order the lift tool. This
information is necessary to ensure that the lift tool is delivered when you need it.
Failure to provide this information might delay the completion of the order request
and the shipping request. It might also result in a time and date to return the tool
that is different from what you need.
v Phone number and customer contact
v
Account code: 98577
v Time and date of delivery
v
Accurate destination address with zip code
v Time and date of return pickup
You must return the lift tool at the time that was scheduled with UPS Logistics. If
you need to change the scheduled return time or date, contact UPS Logistics.
You are responsible for ensuring that all of the paperwork and components are
packed and restored in the arbocrate (shipping container) of the lift tool. Ensure
that the lift tool is functioning properly before you release the tool to UPS Logistics
for return. You are accountable for the lift tool until UPS Logistics picks up the lift
tool for return delivery to their parts storage facility.
Contact your branch office tools coordinator or your region specialist if you have
any questions or concerns.
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SAN384B Installation, Service, and User Guide