IBM Netfinity 7100, Installation Manual

Page: 39 / 60

Chapter 5. Solving problems
29
Troubleshooting chart
Option problems Suggested action
An IBM option that was just
installed does not work. Verify that:
1. The server supports the option. Refer to the "Support for Netfinity
Servers" flowchart for information about obtaining ServerProven™
compatibility information from the World Wide Web.
2. You followed the installation instructions that came with the option.
3. The option is installed correctly.
4. You have not loosened any other installed options or cables.
5. You updated the configuration information using the
Configuration/Setup Utility program. Whenever memory or an option
is changed, you must update the configuration.
If the problem remains, call for service.
Expansion enclosure
problems
Suggested action
The SCSI expansion
enclosure used to work, but
does not work now. Verify that:
1. The cables for all external SCSI options are connected correctly.
2. The last option in each SCSI chain, or the end of the SCSI cable, is
terminated correctly.
3. Any external SCSI option is turned on. You must turn on an external
SCSI option before turning on the server.
For more information, see the documentation for your SCSI options and
expansion enclosure.
Service processor problems Suggested action
Netfinity Service Processor
Manager reports a general
monitor failure Disconnect the server from all electrical sources, wait for 30 seconds,
reconnect the server to the electrical sources, and restart the server.
If a problem remains, call for service.