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Symptom/Error

FRU/Action

0101XXXX
(not listed above)

1. Modem Adapter/A
2. System Board

0112XXXX
(

SLOT 1 designates the

logical position for the SCSI
adapter built into the system
board which controls the
internal and external SCSI
devices. To replace the
SCSI adapter in slot 1,
replace the system board.)

1. SCSI Adapter

(without cache)

2. SCSI Device

000107XX

1. 5.25 inch External

Diskette Drive

2. 5.25 inch External

Diskette Drive
Adapter/A

012102XX, 012106XX,
012108XX

1. 300/1200/2400 Modem

Adapter/A

012109XX

1. Serial Device

0121XXXX
(not listed above)

1. 300/1200/2400 Modem

Adapter/A

2. System Board

012901XX, 012902XX,
012903XX

1. Processor Card
2. System Board

014710XX

1. Plasma Display Card
2. Display Option Adapter

014711XX

1. Plasma Display Card
2. Display Option Adapter

0147XXXX

1. Plasma Display Card
2. Display Option Adapter

3. System Board
4. Processor Card

01490XXX, 01491XXX,
01492XXX

1. Plasma Display Card

2. System Board
3. Plasma Display

Assembly

014932XX

1. External Display

2. Plasma Display Card

014952XX

1. Plasma Display

Assembly

2. Plasma Display Card

3. System Board

016500XX

1. 6157 Tape

Attachment Adapter

016520XX

1. 6157 Streaming Tape

Drive

016540XX

1. 6157 Streaming Tape

Drive

2. 6157 Tape Attachment

Adapter

Model P70 and P75 (8573)

155

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Summary of Contents for N51 Series

Page 1: ... ThinkPad 500 ThinkPad 510 ThinkPad 710T Expansion Unit Dock Station I Dock Station II This Manual Supports 8543 8554 2614 8551 8573 2615 2618 2603 2604 2523 3550 3545 3546 S82G 1501 01 IBM Mobile Systems Hardware Maintenance Manual Volume 1 Laptop Notebook Portable and ThinkPad Computers May 1995 ...

Page 2: ......

Page 3: ...S82G 1501 01 IBM Mobile Systems Hardware Maintenance Manual Volume 1 Laptop Notebook Portable and ThinkPad Computers May 1995 IBM ...

Page 4: ... the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not announced in your country Such...

Page 5: ...mmon Devices Checkout section contains information for testing optional attachable devices common to the products in this manual The Common Parts Listing section contains parts listings for parts and tools common to the products in this manual The Miscellaneous section contains acronyms abbreviations terms and a telephone number listing Important This manual is intended for trained servicers who a...

Page 6: ...3994 Model P70 386 8573 HMS 15F2198 S15F2198 Model P75 486 8573 HMR 84F8525 S84F8525 Model P75 486 8573 HMS 84F7593 S84F7593 ThinkPad 350 350C 2618 PS Note 425 425C HMS A211000 GA211000 Expansion Unit 3550 001 HMR 42G2335 S42G2335 Expansion Unit 3550 001 HMS 42G2336 S42G2336 Expansion Unit 3550 002 HMR 42G2331 S42G2331 Expansion Unit 3550 002 HMS 42G2332 S42G2332 PS 2 FaxConcentrator A HMR Supplem...

Page 7: ... Vol 1 82G1501 S82G1501 Diskette Part Form Number Model L40 SX 8543 Reference Diskette 10G5991 S10G5991 Model N45SL 2614 Advanced Diagnostics 42G0495 S42G0495 Model N51 SX SLC 8551 Reference and Diagnostic Package 04G5117 S04G5117 Model CL57 SX 8554 Reference Diskette 10G4422 S10G4422 Model P70 386 8573 Reference Diskette 84F8535 S84F8535 Model P75 486 8573 Reference Diskette A380102 SA380102 Thin...

Page 8: ...vi IBM Mobile Systems HMM Volume 1 ...

Page 9: ... Procedures 63 Product Overview 66 FRU Removals and Replacements 67 Locations 70 Parts Listing 71 Model N51 8551 73 General Checkout 74 Symptom to FRU Index 87 Related Service Procedures 95 Product Overview N51 SX 98 Product Overview N51 SLC 98 FRU Removals and Replacements 99 Locations 103 Parts Listing 105 Model CL57 8554 111 General Checkout 112 Symptom to FRU Index 122 Related Service Procedur...

Page 10: ...2603 231 General Checkout 232 Symptom to FRU Index 237 Related Service Procedures 240 Product Overview 247 FRU Removals and Replacements 248 Locations 251 Parts Listing 253 ThinkPad 510 2604 257 General Checkout 258 Symptom to FRU Index 264 Related Service Procedures 268 Product Overview 275 FRU Removals and Replacements 276 Locations 280 Parts Listing 282 ThinkPad 710T 2523 285 General Checkout 2...

Page 11: ...t Overview 422 Specifications 427 FRU Removals and Replacements 428 Locations 450 Parts Listing 458 Common Devices Checkout 463 External Diskette Drive Test 464 External Display Self Test 464 External Keyboard Auxiliary Input Device Checkout 465 Fax Modem Checkout 466 Printer Checkout 468 Port Replicator Checkout 469 TrackPoint II Checkout 470 TV Tuner 471 Common Parts Listing 477 Miscellaneous In...

Page 12: ...x IBM Mobile Systems HMM Volume 1 ...

Page 13: ...se Error Messages 5 How to Read POST Error Messages 5 Drive and Diskette Compatibility Matrix 6 Safety Notices Multi lingual Translations 7 Safety Information 14 General Safety 14 Electrical Safety 15 Safety Inspection Guide 16 Handling Electrostatic Discharge Sensitive Devices 18 Grounding Requirements 18 Screw Size Chart 19 Copyright IBM Corp 1995 1 ...

Page 14: ... 250M ThinkPad 355 2619 486SX 33 4M 16M 125M ThinkPad 355C 2619 486SX 33 4M 16M 125M 2619 486SX 33 4M 16M 250M ThinkPad 355Cs 2619 486SX 33 2M 16M 170M 2619 486SX 33 2M 16M 250M ThinkPad 360 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360C 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360Cs 2620 486SX 33 4M 16M 170M 2620 486SX 33 4M 16M 340M ThinkPad 360Ce 2620 486D...

Page 15: ... 20M 340M ThinkPad 750P 9545 40C 486SL 33 4M 20M 170M 9545 40E 486SL 33 4M 20M 340M ThinkPad 755C 9545 486DX4 50 25 4M 32M 170M 9545 486DX4 50 25 4M 32M 340M 9545 486DX4 50 25 4M 32M 540M 9545 486DX4 75 25 4M 32M 170M 9545 486DX4 75 25 4M 32M 340M 9545 486DX4 75 25 4M 32M 540M ThinkPad 755CD 9545 486DX4 100 33 8M 32M 540M 9545 486DX4 100 33 8M 32M 810M ThinkPad 755CDV 9545 486DX4 100 33 8M 32M 540...

Page 16: ...e expense If you are instructed to replace a FRU and that does not correct the problem reinstall the original FRU before you continue Some computers have both a processor board and a system board If you are instructed to replace either the processor board or the system board and the first board that you replaced does not correct the problem reinstall the original board then replace the other proce...

Page 17: ...des being displayed If no error code is displayed see if the error symptom is listed in the Symptom to FRU Index for the computer you are servicing How to Read POST Error Messages POST error messages are displayed on the screen as three four five or eight digits The error messages that can be displayed as shorter POST messages are highlighted in this index Some digits will represent different info...

Page 18: ...diskette drives Diskette Capacity 1 44MB Drive 2 88MB Drive 1 0MB Read Write Read Write 2 0MB Read Write Read Write 4 0MB Not Compatible Read Write Diskette Drive Identifying Mark 5 25 Inch 360KB External Asterisk on bezel 5 25 Inch 1 2MB Internal 1 2 on the eject button The following table provides compatibility information for 5 25 inch diskettes and 5 25 inch diskette drives Note A 360KB disket...

Page 19: ...tal pourraient causer un court circuit Bevor nach einem FRU Austausch der Computer wieder angeschlossen wird muB sichergestellt werden daB keine Schrauben Federn oder andere Kleinteile fehlen oder im Gehause vergessen wurden Der Computer muß geschuttelt und auf Klappergerausche gepruft werden Metallteile oder splitter konnen Kurzschlusse erzeugen Prima di accendere l elaboratore dopo che stata eff...

Page 20: ...tzt oder kurzgeschlossen werden Die Batterien mussen vorschriftsmaBig entsorgt werden Beim Ersetzen von RTC oder der Sicherungsbatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgefuhrt ist Der Einsatz falscher Batterien kann zu Entzundung oder Explosion fuhren Alcune batterie di riserva contengono una piccola quantità di nichel e cadmio Non smontarle ricaricarle gettarle nel ...

Page 21: ... oder kurzgeschlossen werden Die Batterien mussen vorschriftsmaBig entsorgt werden Beim Ersetzen von RTC oder der Sicherungsbatterie nur Batterien des Typs verwenden der in der Ersatzteilliste aufgefuhrt ist Der Einsatz falscher Batterien kann zu Entzundung oder Explosion fuhren La batteria contiene piccole quantità di nichel Non smontarla gettarla nel fuoco o nell acqua nè cortocircuitarla Smalti...

Page 22: ...ungen hervorrufen Batterien dieses Typs durfen nicht aufgeladen zerlegt uber 100 C erhitzt verbrannt deren Polkappen abgenommen oder deren Inhalt mit Wasser in Verbindung gebracht werden Die Batterien mussen vorschriftsmaBig entsorgt werden Der Einsatz falscher Batterien kann zu Entzundung oder Explosion fuhren Austauschbatterien können bei IBM oder IBM Vertragspartnern bestellt werden La batteria...

Page 23: ...o contenuto entrasse in contatto con gli occhi o le mani lavare immediatamente le parti interessate con acqua corrente per almeno 15 minuti poi consultare un medico se i sintomi dovessero permanere Si la LCD se rompe y el fluido de su interior entra en contacto con sus ojos o sus manos lave inmediatamente las áreas afectadas con agua durante 15 minutos como minimo Obtenga atención medica si se pre...

Page 24: ...nung haben konnen sie doch bei KurzschluB oder Erdung genug Strom erzeugen um brennbare Materialien zu entzunden oder Verletzungen bei Personen hervorzurufen Sebbene le batterie di alimentazione siano a basso voltaggio una batteria in corto circuito o a massa può fornire corrente sufficiente da bruciare materiali combustibili o provocare ustioni ai tecnici di manutenzione Aunque las baterías princ...

Page 25: ...cordons d interface Die Stromzufuhr muB abgeschaltet alle Stromkabel aus der Steckdose gezogen der Akku entfernt und alle Verbindungskabel abgenommen sein bevor eine FRU entfernt wird Prima di rimuovere qualsiasi FRU spegnere il sistema scollegare dalle prese elettriche tutti i cavi di alimentazione rimuovere la batteria e poi scollegare i cavi di interconnessione Antes de quitar una FRU apague el...

Page 26: ...e equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in th...

Page 27: ...one under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the of...

Page 28: ...damage Do not service the following parts with the power on when they are removed from their normal operating places in a machine Power supply units Pumps Blowers and fans Motor generators and similar units This practice ensures correct grounding of the units If an electrical accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety ...

Page 29: ... third wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non ...

Page 30: ...rom touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note The use of a gr...

Page 31: ...t below to match the size and shape of the screws used in the computer you are servicing A H C K E D L F N B J G M P Q Silver Black Silver Brass Black Black Black Brass Silver Brass Silver Silver Silver Black Brass Introduction 19 ...

Page 32: ...ow to match the size and shape of the screws used in the computer you are servicing R Y T V U W S X Brass Black Brass Black Black Black Brass Brass AA BB DD Z CC EE FF Silver Black Black Black Brass Brass Brass 20 IBM Mobile Systems HMM Volume 1 ...

Page 33: ... below to match the size and shape of the screws used in the computer you are servicing GG QQ JJ SS KK TT MM WW HH RR LL UU NN XX PP Silver Silver Silver Silver Black Black Black Black Brass Brass Brass Brass Brass Brass Brass Introduction 21 ...

Page 34: ...22 IBM Mobile Systems HMM Volume 1 ...

Page 35: ...ut 27 Symptom to FRU Index 32 Undetermined Problem 36 Related Service Procedures 37 Checking Installed Devices 37 Power on Password 37 How to Run Advanced Diagnostics 37 Product Overview 38 FRU Removals and Replacements 39 Locations 42 Parts Listing 43 Copyright IBM Corp 1995 23 ...

Page 36: ...1 second Note Some icons remain on after 1 second 2 Memory counts 3 One or two short beeps 4 The Speaker icon starts blinking and continues blinking until any key is pressed 5 The IBM Logo is displayed on the screen DID YOU RECEIVE THE CORRECT RESPONSES Yes No 004 Go to Symptom to FRU Index on page 32 005 Advance to the Main Menu Press Ctrl A then type 0 to run the tests DID YOU RECEIVE AN ERROR M...

Page 37: ...memory module kits in connectors 1 and 2 if installed Note which memory module kit is in connector 1 Run the memory tests Use the RUN TESTS ONE TIME option DID THE MEMORY TESTS END WITHOUT AN ERROR Yes No 002 Replace the system board 003 DID YOU REMOVE THE MEMORY MODULE KIT IN CONNECTOR 1 Yes No 004 Go to Step 007 005 Reinstall the memory module in connector 1 Run the memory test Use the RUN TESTS...

Page 38: ...on DID THE MEMORY TESTS END WITHOUT AN ERROR Yes No 010 Replace the memory module in connector 2 If that does not correct the problem replace the system board 011 Check if the actual memory size of the memory module is different from the displayed memory size on the screen If the problem occurs intermittently run the memory tests multiple times to have an error log 26 IBM Mobile Systems HMM Volume...

Page 39: ...pages Testing the AC Adapter on page 29 Testing the Rechargeable Battery on page 29 Testing the Backup Battery on page 30 Testing the Standby Battery on page 30 Testing the Quick Charger on page 31 None of the above Follow the steps below 001 DID THE PROBLEM OCCUR ONLY WHEN USING THE AC ADAPTER Yes No 002 Go to Step 004 003 Go to Testing the AC Adapter on page 29 If that does not correct the probl...

Page 40: ...ors 1 and 2 Internal Data Fax Modem adapter Serial adapter Numeric keypad TrackPoint Mouse External keyboard External CRT display Cables to the hard disk drive Cables to the diskette drive Power cable to the LCD Signal cables to the LCD Connect the AC adapter and power on the computer DID YOU HEAR ONE LONG OR TWO SHORT BEEPS Yes No 012 Replace the system status display to verify the fix If the pro...

Page 41: ...ltage is not correct replace the AC adapter Testing the Rechargeable Battery 1 Remove the keyboard 2 Set the rechargeable battery in place without connecting any external power devices 3 Measure the voltage between terminals 1 and 2 and note the voltage 1 4 Using the AC adapter apply external power to the computer Make sure that a charge arrow appears in the system status display 5 Measure the vol...

Page 42: ...kilohms If the resistance is out of range replace the rechargeable battery Testing the Backup Battery 1 Remove the keyboard and the top cover 2 Measure the voltage at the connectors of the backup battery 1 2 If the voltage is not correct the backup battery is discharged by a short circuit or is defective Testing the Standby Battery Note The charging time required is 48 hours 1 Remove the keyboard ...

Page 43: ...ective If the voltage is the same as measured in Step 3 or less than 3 0 V dc replace the standby battery If the problem remains replace the system board Testing the Quick Charger If a noise can be heard from the operating quick charger replace it 1 Perform steps 6 through 8 on page 30 of the Testing the Rechargeable Battery to verify the rechargeable battery for correct operation 2 Plug the quick...

Page 44: ...2 Any options or devices 3 Power source when failing 4 Speaker No beep with a normal display during POST 1 Speaker 2 System Board Continuous beep 1 System Board 2 Any options or devices Repeating short beeps See External Keyboard Auxiliary Input Device Checkout on page 465 before replacing any FRUs 1 System Board 2 Keyboard Dew Point or Temperature icon appears with one long and one short beep 1 S...

Page 45: ...r does not power off 1 System Status Display Assembly 2 System Board Real time clock inaccurate 1 System Board Printer problems 1 See Printer Checkout on page 468 Serial or parallel port device problems 1 Device 2 Cable 3 System Board ICON is incorrectly blinking or stays on 1 System Board 2 Related Device ICON incorrectly remains off but diagnostics runs without an error 1 System Board 2 Related ...

Page 46: ...3 Diskette Drive 4 Hard Disk Drive 5 Math Coprocessor 6 Diskette Drive Cable 7 Hard Disk Drive Cable 163 1 Time and Date Set 2 System Board 164 See Memory Checkout on page 25 before replacing any FRUs 1 Run Automatic Configuration 2 Memory Module Kits 3 System Board 199 1 See Checking Installed Devices on page 37 1XX not listed above 1 System Board 211 on POST 1 System Board 2 Memory Module Kits 2...

Page 47: ...oard 602 653 654 1 Defective diskette 2 Diskette Drive 3 System Board 655 660 661 1 System Board 6XX not listed above 1 Diskette Drive 2 System Board 3 Diskette Drive Cable 7XX 1 Math Coprocessor 2 System Board IBM does not supply a math coprocessor 9XX 1 System Board 2 Any parallel Device 3 Communication Cable 1107 1 Communication Cable 11XX 1 System Board 2 Any serial adapter 3 Communication Cab...

Page 48: ...nostics tests did not identify the failing FRU Check the power supply in use see Power Systems Checkout on page 27 If the power systems are operating correctly return here and continue with the following procedure 1 Power off the computer and remove the battery packs from the computer 2 Remove or disconnect one of the following devices or adapter do not isolate FRUs that are known to be good a Non...

Page 49: ... supply voltage is incorrect see Power Systems Checkout on page 27 If the adapter is on the list run the adapter diagnostics tests If the list contains an adapter or device that is not installed go to Undetermined Problem on page 36 Power on Password Important This information is not available in this HMM online format See your IBM Servicer or IBM Authorized Dealer for this procedure How to Run Ad...

Page 50: ...ides a brief overview of the computer features Feature Description Processor MHz 386SX 20 Mhz Bus Architecture AT Bus Memory Standard 2MB Memory Maximum 18MB Video VGA Diskette Drive 3 5 inch Hard Drive 60MB 38 IBM Mobile Systems HMM Volume 1 ...

Page 51: ...e computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Pack 2 Three Screw Covers and Three Screws C 3 Loosen Keyboard Assembly Raise front until it clears case 4 Two Ribbon Cables and Keyboard Slide keyboard forward and flip it over in front of computer 5 Three Top Cover Screws C Inside right and left rear access doors along top edge 6 Two...

Page 52: ...ive Have customer backup all information on hard disk drive before removal 26 External Adapter and Battery Doors 27 Eight System Board Screws F 28 One Screw C Inside right rear access door 29 Two Threaded Hex Spacers Inside right rear access door Remaining System Board Cables 3ð System Board When replacing system board install old memory module kits and math coprocessor on new system board Run Aut...

Page 53: ...Model L40 Exploded View 31 21 11 30 20 10 1 2 3 4 5 6 7 8 9 22 13 23 14 24 15 25 16 26 17 27 27 18 28 19 29 12 Model L40 SX 8543 41 ...

Page 54: ...onnector 8 Memory Module Connector 1 9 Memory Module Connector 2 1ð Speaker Connector 11 Keyboard Connectors 12 Password Override Connector 13 Switch Assembly Connector 14 System Status Display Connector 15 Option Connector 16 Hard Disk Drive Connectors 17 Display Signal Connectors 18 Suspend Resume Switch Connector Top View 2 3 4 5 6 7 8 9 0 2 5 16 17 18 4 3 42 IBM Mobile Systems HMM Volume 1 ...

Page 55: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 12 14 15 16 13 17 18 Model L40 SX 8543 43 ...

Page 56: ...l Serial Adapter 79F3868 11 Backup Battery Lithium 79F0986 13 Shield Battery 79F3891 14 Standby Battery 79F0992 15 Door Bus Connector 79F3886 16 Door Battery 79F3887 17 Door I O Connector 79F3885 18 Rechargeable Battery 79F0994 18 Rechargeable Battery Switzerland only 79F3881 System Board Fuse Card 95F6731 Miscellaneous Kit screws rubber bumpers and bottom cover caps 79F3894 Index 5 Diskette Drive...

Page 57: ...te Drive Adapter 72X6757 Game Control Adapter 8529151 PC Network Adapter 8286171 PC Network Adapter II 72X8105 PC Network Baseband Adapter 72X8101 PhoneCommunicator Adapter 33F4846 PhoneCommunicator Cable Black L 57F1261 PhoneCommunicator Cable Black S 57F1262 PhoneCommunicator Cable Beige L 57F1263 PhoneCommunicator Cable Beige S 57F1264 Printer Cable 8529214 Quick Charger 79F0995 Realtime Interf...

Page 58: ...guese 1396819 Spanish 1396820 Spanish Speaking 1396811 Swedish Finish 1396821 Swiss French 1396822 Swiss German 1396823 Turkish 1396829 U K English 1396824 U S English 1396181 U S 1396182 Arabic 1396806 Canadian French 1396800 French 1396801 German 1396802 Greek 1396807 Italian 1396803 Spanish 1396804 Swedish Finland 1396805 Swiss French 1396809 Swiss German 1396808 Trackpoint Model L40 SX 1397090...

Page 59: ...ned Problem 62 Related Service Procedures 63 Power on Password 63 Status Indicators 63 How to Run Advanced Diagnostics 63 Running PREP 64 Updating Flash Memory 65 Product Overview 66 FRU Removals and Replacements 67 Locations 70 Parts Listing 71 Copyright IBM Corp 1995 47 ...

Page 60: ...p 010 on page 49 003 1 Power on the computer 2 Make sure the power button is set up for REST RESUME in Setup configuration 3 Press the power button to put the computer into REST Note LCD display and backlight off all LEDs off except charge indicator when AC is connected and battery pack is installed DID THE COMPUTER REST Yes No 004 Do the following Replace the system board If that does not solve t...

Page 61: ...assembly 010 1 Connect the AC adapter to the computer and to the AC supply 2 Make sure there is no diskette in the diskette drive 3 Disconnect any peripherals from the computer 4 Power on the computer IS THE POWER LED LIT Yes No 011 Go to Step 029 on page 51 012 IS THE POWER LED AMBER Yes No 013 IS THE POWER LED GREEN Yes No 014 Replace the top cabinet If that does not solve the problem replace th...

Page 62: ...Yes No 020 Adjust the brightness and contrast controls If this does not correct the problem return to Step 001 021 DOES THE COMPUTER BOOT FROM THE HARD DRIVE Yes No 022 If you receive a POST error go to the Symptom to FRU index If you do not receive a POST error go to Undetermined Problem on page 62 023 IS THE BACKLIGHT ON Yes No 024 Go to Step 029 on page 51 025 Step 025 continues 50 IBM Mobile S...

Page 63: ...k 029 1 Disconnect the computer from AC power 2 Remove the battery pack 3 Open the computer and look for damaged or unconnected cables ARE THE CABLES OK Yes No 030 Reconnect or replace the cables then close the computer Verify operation 031 Close the computer and install a freshly charged battery pack Power on the computer DO ANY LEDS LIGHT Yes No 032 Replace FRUs in the following order Top Cabine...

Page 64: ...035 DOES THE COMPUTER ATTEMPT TO AUTOBOOT Yes No 036 Replace FRUs in the following order Suspected Drive System Board 037 IS THE OPERATING SYSTEM PROMPT LEGIBLE Yes No 038 Replace FRUs in the following order Top Cabinet Assembly System Board 039 Replace the system board 52 IBM Mobile Systems HMM Volume 1 ...

Page 65: ...ymptom Error FRU Action No access to A or C drive after POST 1 Ensure boot sequence is not set to Monitor CHECKSUM ERROR Bad image file ERROR occurred while reading file 1 Advanced Diagnostics diskette Device error during erasing process 1 System Board Device error during programming process 1 DC to DC board 2 System Board DISK ERROR Bad disk controller 1 Check disk drive cable connection 2 Disket...

Page 66: ...R Drive not ready 1 Remove and reinsert diskette 2 Verify the correct drive was specified 3 Diskette Drive DISK ERROR Invalid address mark 1 If the problem is a diskette a Copy any readable files to another diskette and reformat faulty diskette If bad sectors are reported discard the faulty diskette b Diskette c Diskette Drive 2 If the problem is a hard disk a Back up the hard disk if possible and...

Page 67: ...sk if possible and run PREP to reinitialize the disk see Running PREP on page 64 Reformat disk and install operating system b Hard Disk Drive DISK ERROR Must run SETUP to boot from Winchester 1 Run Setup program to specify correct hard disk drive type 2 System Board DISK ERROR No bootable partitions 1 Retry the boot command syntax and verify a valid partition is selected using the DOS FDISK comman...

Page 68: ... diskette and format the faulty diskette 2 If bad sectors are reported discard the faulty diskette 3 Diskette 4 Diskette Drive 5 System Board ERROR Bad configuration information found in CMOS 1 Run Setup program to reconfigure 2 Backup Battery 3 System Board ERROR Base memory size error SETUP XXXK ACTUAL XXXK 1 Run Setup program to verify correct base memory size 2 Run the Advanced Diagnostics Mem...

Page 69: ...y size matches the memory installed 2 Check the memory module installation 3 Run Advanced Diagnostics to test extended memory If you cannot boot the computer replace the system board and try again If the tests identify an expansion memory module replace it If the tests identify a problem in the base memory replace the system board ERROR File too long for program buffers 1 Correct Advanced Diagnost...

Page 70: ...ed while reading FAT table 1 Advanced Diagnostics diskette ERROR occurred while reading root directory 1 Advanced Diagnostics diskette ERROR Please replace the backup battery 1 If backup battery was recently replaced run Setup program to configure computer 2 Backup Battery 3 System Board Error programming FLASH Device Retrying 1 System Board ERROR RAM failure Address XXXX 1 Inspect memory modules ...

Page 71: ...ld Hardware Interrupt 1 Power off computer wait 15 seconds then power on computer Rerun the program 2 If message reoccurs at the same place during operation of a program it is probably software related Have the customer contact the software manufacturer or dealer to report problem 3 System Board Fatal Error Cannot Continue 1 Refer to first error message and follow instructions to resolve the probl...

Page 72: ...ommand syntax and verify a valid drive was selected Not a bootable partition 1 Retry the boot command syntax and make certain a valid partition was selected 2 Back up the hard disk if possible and run PREP to reinitialize the disk see Running PREP on page 64 Reformat disk and install operating system 3 Hard Disk Drive Overflow 1 Power off computer wait 15 seconds then power on computer If message ...

Page 73: ... please remove diskette 1 Try another Advanced Diagnostics diskette 2 System Board Slush BIOS Checksum Error 1 System Board Slush RAM Data Error 1 System Board Slush Video Checksum Error 1 System Board Wild Interrupt 1 Power off computer wait 15 seconds then power on computer Rerun the program 2 If the message reoccurs at the same place during the operation of a program it is probably software rel...

Page 74: ...n to be good a Non IBM devices b Modem printer mouse or other external device c IC DRAM card d Hard disk drive fixed disk drive or diskette drive e Any adapter and device 3 Power on the computer and start the system program 4 If the symptom remains repeat steps 2 and 3 until you find the failing FRU or until all FRUs have been removed 5 If all of the FRUs listed have been removed and the problem r...

Page 75: ...oard is in Caps Lock mode Keyboard is in Num Lock mode Imbedded keypad is locked on Keyboard is in Scroll Lock mode Amber Computer is operating from AC power Green Computer is operating from battery power Red flashing Battery pack is almost discharged Red steady Battery pack is completely discharged Green Battery pack is fully charged and being trickle charged Amber Battery pack is being fast char...

Page 76: ...before running PREP To run PREP 1 Boot the Advanced Diagnostics diskette 2 Press the right arrow key to select the Run Tests menu 3 Press the down arrow key to select Advanced Utilities from the menu and press Enter 4 Select PREP and press Enter PREP displays its version number a list of informational messages and then asks if you want to proceed Do you want to proceed with PREP Y N Press N if you...

Page 77: ...s NEWBIOS function only while operating on AC power Reprogramming Flash BIOS To reprogram the Flash ROM do the following 1 Access the Monitor program with the Ctrl Alt Ins key combination 2 Insert the Advanced Diagnostics diskette in the diskette drive 3 Type NEWBIOS then press Enter The NEWBIOS function tests the size of the file the computer type and the checksum of the file After the tests comp...

Page 78: ...ides a brief overview of the computer features Feature Description Processor MHz 386SL 25 Mhz Bus Architecture AT Bus Memory Standard 2MB Memory Maximum 8MB Video VGA Diskette Drive 3 5 inch Hard Drive 120MB 66 IBM Mobile Systems HMM Volume 1 ...

Page 79: ...haking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Pack 2 Three Screws 1 G 2 J Two on bottom of cabinet near front one inside battery compartment Loosen Keyboard 3 Two Ribbon Cables and Remove Keyboard 4 Hinge Covers Apply pressure to hinge cover sides and pull up 5 Memory Module Cover Gently pry from rear 6 Three Screws 1 J 2...

Page 80: ...artment Cables Look for 18 twice in illustration 19 Two Screws J At each end of DC to DC PCB Assembly 2ð DC to DC PCB Assembly Lift front to unplug assembly from system board Be careful not to damage or lose shielding 21 Modem Ribbon Cable 22 Three Modem Housing Screws J Front right screw holds a black grounding cable down 23 Modem Housing Assembly 24 Mouse Cable 25 One System Board Screw J 26 Thr...

Page 81: ...Model N45 Exploded View 21 11 20 10 1 2 3 4 5 6 7 8 9 22 13 23 14 24 15 25 16 26 17 27 18 18 28 19 29 12 Model N45SL 2614 69 ...

Page 82: ... Disk Drive Connector 7 Diskette Drive Connector 8 Status Light Panel Connector 9 Keyboard Connectors 1ð LCD Connector 11 Modem Connector Jack DC to DC Board Top 12 AC Adapter Connector 13 Backup Battery Connector 14 Battery Pack Connector 15 Battery Status Indicator Connector DC to DC Board Bottom 16 System Board Connector 70 IBM Mobile Systems HMM Volume 1 ...

Page 83: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 Model N45SL 2614 71 ...

Page 84: ... 92F8841 14 DC to DC PCB Assembly 92F8820 Speaker 33G9475 Parts Package Screws 92F8824 3 2 5x4 3 2 5x12 2 2 6x6 tap 3 2 6x6 5 2x6 tap 3 2 5x4 11 2 5x6 5 Diskette Drive 92F8821 6 80MB Hard Disk Drive 92F8822 6 120MB Hard Disk Drive 33G6366 4 AC Adapter 92F8832 Modem 2400 BPS US 92F8846 12 Modem Housing Assembly 92F8826 Fax Modem US 92F8896 Fax Modem Worldwide 92F6293 Fax Modem DAA Adapter US 92F884...

Page 85: ...Undetermined Problem 94 Related Service Procedures 95 Checking Installed Devices 95 Power on Password 96 How to Run the Advanced Diagnostics 96 Hard Disk Partition 96 Restoring the Partition 97 Setting System Configuration 97 Product Overview N51 SX 98 Product Overview N51 SLC 98 FRU Removals and Replacements 99 Locations 103 Parts Listing 105 Copyright IBM Corp 1995 73 ...

Page 86: ... devices Check all cables and power cords Make sure no diskette is in the drive Power on all external devices Power on the computer and check for the following responses 1 All system status indicators appear once for about 1 second Note Some indicators remain on and others go off after 1 second 2 Memory test the number increases 3 One or two short beeps DID YOU RECEIVE THE RESPONSES LISTED ABOVE Y...

Page 87: ...yboard Auxiliary Input Device Checkout on page 465 b If the printer has incorrect responses go to Printer Checkout on page 468 c If the external display has problems such as jittering rolling shifting or being out of focus go to External Display Self Test on page 464 2 Press Ctrl A and run the system checkout IS THE LIST OF INSTALLED DEVICES CORRECT Yes No 009 Go to Checking Installed Devices on p...

Page 88: ...heck the power supply in use when the error is reported see Power Systems Checkout on page 78 Check Symptom to FRU Index on page 87 If this does not fix the problem go to Undetermined Problem on page 94 012 Go to Symptom to FRU Index on page 87 76 IBM Mobile Systems HMM Volume 1 ...

Page 89: ... connector if installed Run the memory tests Use the RUN TESTS ONE TIME option DID THE MEMORY TESTS END WITHOUT AN ERROR Yes No 002 Replace the system board 003 DID YOU REMOVE THE MEMORY MODULE KIT IN THE CONNECTOR Yes No 004 Go to Step 007 005 Reinstall the memory module kit in the connector and run 5 Automatic configuration Run the memory test Use the RUN TESTS ONE TIME option DID THE MEMORY TES...

Page 90: ...e 82 Testing the Backup Battery on page 83 Testing the Standby Battery on page 83 Testing the Quick Charger on page 84 Testing the Car Battery Adapter on page 85 Testing the Voltage Converter on page 85 None of the above Follow the steps below 001 DID THE PROBLEM OCCUR ONLY WHEN USING THE AC ADAPTER Yes No 002 Go to Step 004 003 Go to Testing the AC Adapter on page 81 If Testing the AC Adapter doe...

Page 91: ...Go to Testing the Battery Pack on page 82 If Testing the Battery Pack does not correct the problem go to Testing the Voltage Converter on page 85 014 Unplug the AC adapter if used Remove the bottom cover and disconnect the flat cable from connector CN6 on the voltage converter See page 86 for the connector location Check that the resistance at connector CN5 is greater than 5 ohms between pins 7 an...

Page 92: ...puter DID YOU HEAR ONE LONG OR TWO SHORT BEEPS Yes No 018 Replace the following FRUs one at a time until the problem is corrected Voltage converter I O panel assembly System board 019 Replace the voltage converter to verify the fix If the problem still remains do the following Suspect one of the options or devices Reinstall each of the options or devices to the computer one at a time and power on ...

Page 93: ...inal adapter has the problem 3 Unplug the AC adapter cable from the computer and measure the output voltage at the plug of the AC adapter cable 1 2 If the voltage is not correct 1 Unplug the AC adapter from the ac power outlet and leave it for a few minutes 2 Plug the AC adapter into the ac outlet 3 Measure the output voltage of the AC adapter 4 If the voltage is still not correct replace the AC a...

Page 94: ... battery pack in place without connecting any external power devices 5 Measure the voltage at the connector between terminals 1 and 3 on the voltage converter and note the voltage 1 3 6 Using the AC adapter apply external power to the computer Warning Be careful not to cause a short circuit while doing the following steps The charging circuit is active even if the computer power switch is set to o...

Page 95: ...d Black If the voltage is correct replace the system board If it is not the backup battery is discharged by a short circuit or is defective Testing the Standby Battery 1 Place the computer bottom side up 2 Remove the battery pack from the computer and remove the bottom cover 3 Disconnect the battery connector from the voltage converter 4 Plug the AC adapter into the computer and power on the compu...

Page 96: ... dc replace the voltage converter Testing the Quick Charger If an unusual noise can be heard from the operating quick charger replace it 1 Perform steps 1 through 3 on page 82 of the Testing the Battery Pack to verify the battery pack is operating correctly 2 Connect the power cord to the quick charger and the other end to the electrical outlet Ensure that the power indicator turns on If the power...

Page 97: ... working correctly If the voltage is out of range do one of the following Try the above test procedures in another car if available Replace the car battery adapter if the computer works with the AC adapter and does not work with the car battery adapter Testing the Voltage Converter Use the following procedure to isolate the voltage converter from the problem Note If the problem occurs only when us...

Page 98: ...eck the output voltage of the AC adapter see Testing the AC Adapter on page 81 If the voltage is correct replace the voltage converter If any of the measured voltages except 20 V dc is not correct replace the following FRUs one at a time to correct the problem 1 Voltage converter 2 System board 3 I O panel assembly Note Reconnect the standby battery connector and the flexible cable that were remov...

Page 99: ...t of this index 4 Check all power supply voltages before you replace the system board See Power Systems Checkout on page 78 5 If an error message is not listed there is a device installed that requires an additional diskette or service manual Refer to the diskette or service manual for that device How to Read POST Error Messages POST error messages are displayed on the screen as 3 4 5 or 8 digits ...

Page 100: ...d 3 Voltage Converter 00017400 If Automatic Configuration does not solve the problem run Advanced Diagnostics 1 Set Configuration 00019000 000191XX 1 System Board 00019200 1 Lid Switch 2 Keyboard Control Card 3 System Board 00019300 1 System Board 000199XX 1 System Board 0001XXXX not listed above 1 System Board 2 Communications Cartridge 3 I O Panel Assembly 0002XXXX See Memory Checkout on page 77...

Page 101: ...Serial Device 3 Communication Cable 4 I O Panel Assembly 0014XXXX See Printer Checkout on page 468 before replacing any FRUs 1 Printer 2 System Board 0024XX00 1 System Board 005002XX 005006XX 005008XX 005041XX 1 System Board 2 External Display 3 I O Panel Assembly 005004XX 005010XX 005030XX to 005032XX 005051XX to 005062XX 1 System Board 2 LCD Panel 3 LCD Inverter 4 LCD Cable 005009XX 005040XX 1 E...

Page 102: ...01 Startup drive not found 1 Start the backup copy of the Reference Diskette and check if the startup sequence is correct a Select Set features from the Main Menu b Select Set startup sequence c Check the list of devices on the screen I9990302 Operating system not found 1 Make sure that an operating system is installed 2 Hard Disk Drive 3 System Board 4 Hard Disk Drive Cable I998XXXX I9990303 See ...

Page 103: ...lank display 1 System Board Miscellaneous Symptoms Symptom Error FRU Action No beep and a blank or unreadable display during POST See Power Systems Checkout on page 78 before replacing any FRUs 1 System Board 2 Any option or device 3 Power source when failing 4 Voltage Converter 5 Speaker No beep with a blinking cursor 1 System Board 2 Communications Cartridge No beep with a normal display during ...

Page 104: ...e Drive Cable 4 Reference Diskette Keyboard does not work 1 Keyboard Control Card 2 Numeric Keypad 3 System Board One or more keys do not work See External Keyboard Auxiliary Input Device Checkout on page 465 before replacing any FRUs 1 Keyboard 2 Numeric Keypad if installed 3 Keyboard Control Card External display problems See External Display Self Test on page 464 before replacing any FRUs 1 Ext...

Page 105: ...embly Real time clock inaccurate See Testing the Battery Pack on page 82 before replacing any FRUs 1 Backup Battery 2 System Board Printer problems 1 See Printer Checkout on page 468 Serial or parallel port device problems 1 Device 2 Cable 3 System Board 4 Serial Adapter 5 I O Panel Assembly Internal Data Fax modem does not communicate with a remote modem or a fax 1 See Fax Modem Checkout on page ...

Page 106: ...al device c Memory module kit d Hard disk drive fixed disk drive e Communications cartridge f Any adapter and device 3 Power on the computer and start the system program 4 Press Ctrl A to run the system checkout Do not configure the computer If diagnostics cannot be loaded from the hard disk try and load them from the Reference Diskette Test only those adapters and devices still attached to the co...

Page 107: ...puter you are servicing Running Automatic Configuration can alter those settings Note the current configuration settings using the 1 View configuration and verify that the same settings are in place when service is completed The protected partition on the hard disk or the Reference Diskette you are using does not contain the code required to support that device An adapter or device is defective Th...

Page 108: ...ns to start the system program If the IBM logo does not appear insert the backup copy of the Reference Diskette into the diskette drive press Ctrl Alt Del then repeat this step 3 Advance to the Main Menu 4 Press Ctrl A to run the system checkout Hard Disk Partition A protected partition on the hard disk contains the system configuration data set system setup programs and customer and advanced diag...

Page 109: ...3 Restore the system partition to load the system setup and utility programs and the customer and advanced diagnostic programs onto the system partition of the hard disk If this does not correct the problem use the backup copy of the Reference Diskette to format the hard disk and then restore the programs to the protected partition If the problem remains return to the I998XXXX I9990303 error code ...

Page 110: ...2MB Memory Maximum 10MB Video VGA Diskette Drive 3 5 inch Hard Drive 40MB 2 5 inch Product Overview N51 SLC The following table provides a brief overview of the computer features Feature Description Processor MHz 386SLC 16 Mhz Bus Architecture Micro Channel Memory Standard 2MB Memory Maximum 10MB Video VGA Diskette Drive 3 5 inch Hard Drive 80MB 2 5 inch 98 IBM Mobile Systems HMM Volume 1 ...

Page 111: ...ose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Pack 2 LCD Hinge Covers Press down on the hinge cover and slide it forward until the tabs clear the bezel 3 Two Screws T with Flat Washers At bottom of bezel plate 4 Screen Bezel Plate 5 Four Screws 2 T 2 H At display corners Upper Right...

Page 112: ... customer s backup Reference Diskette to restore system partition 21 Upper Left System Board Cable Six System Board Screws 2 L 4 H Lower Left System Board Cable Upper Left System Board Cable Upper Right System Board Cable Two Cables System Board Top Edge 22 Two Screws T and Keyboard Control Card When replacing keyboard control card make sure that switch setting on card is correct for type of keybo...

Page 113: ...Model N51 Exploded View 31 21 11 30 20 10 1 8 9 22 13 23 14 24 15 25 16 26 17 27 18 28 19 29 12 Model N51 8551 101 ...

Page 114: ...Model N51 Exploded View continued 2 3 4 5 6 7 102 IBM Mobile Systems HMM Volume 1 ...

Page 115: ...ard Top View 1 LCD Interface Connector 2 System Expansion Port 120 pin 3 Keyboard Control Card Connector 4 Battery Presence Switch 5 LCD Interface Connector 6 LCD Interface Connector Top View 2 3 4 5 6 Model N51 8551 103 ...

Page 116: ...rd Override Connector 5 Memory Module Kit Connector 6 Hard Disk Drive Connector 7 Voltage Converter Connector 8 Hard Disk Drive Connector 9 Diskette Drive Connector 1ð Diskette Drive Connector 11 I O Panel Connector 12 I O Panel Connector 1 61 62 120 Bottom View 2 3 4 5 6 7 8 9 0 2 104 IBM Mobile Systems HMM Volume 1 ...

Page 117: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 31 27 28 29 30 Model N51 8551 105 ...

Page 118: ...andby Battery Benelux 07G1503 Standby Battery Switzerland 07G1241 16 Door Bus Connector 07G1212 Door Bus Connector 07G1954 17 Door I O Connector 07G1213 18 Bezel Diskette Drive 07G1227 19 Battery Pack Nickel Cadmium 07G1242 Sweden 07G1194 Benelux 07G1497 Switzerland 07G1243 19 Battery Pack Nickel Hydride 07G1244 Sweden 07G1195 Benelux 07G1500 Switzerland 07G1245 20 Bottom Cover 07G1209 21 Cover Me...

Page 119: ...iscellaneous Kit 07G1743 Leg Kit 07G1209 2 Legs one left one right 2 Springs one left one right Screw Kit 230 screws 07G1835 10 1 6mm x 4 10 2mm x 5 10 2 5mm x 3 black 10 2 5mm x 4 black 10 2 5mm x 8 black 100 2 5mm x 5 10 2 5mm x 4 washer 10 2 5mm x 6 washer 10 2 5mm x 12 washer 10 3mm x 4 10 2mm x 4 10 4 40 x 5 stud 10 4 40 x 4 8 stud Index 12 40MB Hard Disk Drive 95F4707 12 80MB Hard Disk Drive...

Page 120: ...wer Pack 07G1540 for Sweden 07G1544 for Benelux 07G1546 for Switzerland 07G1542 External Storage Device Cable 23F3230 FaxConcentrator Adapter A 94X2540 FaxConcentrator Adapter A Cable 94X2527 Game Control Adapter 8529151 Memory Expansion Kit for 72X6671 72X6672 Miniature Mouse 95F5723 Quick Charger 07G1854 Quick Charger 07G1247 U S Canada Latin America Quick Charger Japan 2 pin 07G1249 Quick Charg...

Page 121: ...h 07G1486 Swiss French 07G1487 Swiss German 07G1488 Turkish 07G2953 U K English 07G1166 U S English 07G1735 Arabic 95F6877 Belgian 95F5741 Canadian French 95F5466 Danish 95F5467 Dutch 95F5467 French 95F6313 German 95F6314 Greek 95F5467 Hebrew 95F5741 Icelandic 95F5467 Italian 95F6316 Japan 79F6401 Norwegian 95F5467 Portuguese 95F5741 Spanish 95F6315 Spanish Speaking 95F6315 Swedish Finnish 95F5468...

Page 122: ...110 IBM Mobile Systems HMM Volume 1 ...

Page 123: ... Symptoms 127 Undetermined Problem 130 Related Service Procedures 131 Checking Installed Devices 131 Power on Password 132 How to Run the Advanced Diagnostics 132 Hard Disk Partition 132 Restoring the Partition 133 CL57 LCD FRU Replacement Notice 133 Product Overview 134 FRU Removals and Replacements 135 Locations 140 Parts Listing 141 Copyright IBM Corp 1995 111 ...

Page 124: ...ords Make sure no diskette is in the drive Power on all external devices Power on the computer and check for the following responses 1 All system status indicators appear once for about 1 second Note Some indicators remain on and others go off after 1 second 2 Memory test the number increases 3 Audible responses One short beep or Two short beeps DID YOU RECEIVE THE RESPONSES LISTED ABOVE Yes No 00...

Page 125: ...ponses go to Printer Checkout on page 468 c If the external CRT display has problems such as jittering rolling shifting or being out of focus go to External Display Self Test on page 464 2 Press Ctrl A and run the system checkout IS THE LIST OF INSTALLED DEVICES CORRECT Yes No 009 Go to Checking Installed Devices on page 131 010 Run the diagnostic tests DID THE TEST IDENTIFY A FAILURE Note If the ...

Page 126: ...APPEAR ON THE SCREEN Yes No 014 If all system status indicators do not appear for about 1 second go to Step 016 under Power Systems Checkout on page 117 If the memory count is incorrect go to Memory Checkout on page 115 Go to Symptom to FRU Index on page 122 If that does not correct the problem go to Undetermined Problem on page 130 015 Go to Symptom to FRU Index on page 122 or If that does not co...

Page 127: ...1 Remove all IC DRAM cards from the slots if installed Run the memory tests Use the RUN TESTS ONE TIME option DID THE MEMORY TESTS END WITHOUT AN ERROR Yes No 002 Replace the memory module on the system board 003 DID YOU REMOVE THE IC DRAM CARD FROM SLOT 1 Yes No 004 Go to Step 007 005 Reinstall the IC DRAM card into slot 1 and run Automatic Configuration Run the memory test Use the RUN TESTS ONE ...

Page 128: ...mory test Use the RUN TESTS ONE TIME option DID THE MEMORY TESTS END WITHOUT AN ERROR Yes No 010 Replace the IC DRAM card in slot 2 If that does not correct the problem replace the system board 011 If the problem occurs intermittently run the memory tests multiple times to have an error log 116 IBM Mobile Systems HMM Volume 1 ...

Page 129: ...llowing pages Testing the AC Adapter on page 120 Testing the Battery Pack on page 121 Testing the Backup Battery on page 121 None of the above Follow the steps below 001 DID THE PROBLEM OCCUR ONLY WHEN USING THE AC ADAPTER Yes No 002 Go to Step 004 003 Go to Testing the AC Adapter on page 120 If that does not correct the problem replace the voltage converter 004 DID THE PROBLEM OCCUR ONLY ON BATTE...

Page 130: ...apter and power on the computer DOES ANY INDICATOR REMAIN ON Yes No 011 Power off the computer and remove the following Hard disk drive Diskette drive LCD cables Keyboard flexible cables Power on the computer again Go to Step 013 012 Suspect one of the options or devices Reinstall each of the options or devices to the computer one at a time and power on the computer to see if the original problem ...

Page 131: ...stem status indicators for about 1 second after power on If the status lights match either condition A or B replace the voltage converter If the status lights are different from condition A or B or replacing the voltage converter does not correct the problem go to Undetermined Problem on page 130 System Status Indicator Condition A Condition B Power On Suspend Mode Scroll Lock Caps Lock Numeric Lo...

Page 132: ...he computer and measure the output voltages at the plug of the AC adapter cable Connect the minus lead of the volt ohm meter to pin 3 during the measurement 4 2 1 3 If the voltages are not correct 1 Unplug the AC adapter from the ac power outlet and leave it for a few minutes 2 Plug the AC adapter into the ac outlet 3 Measure the output voltages of the AC adapter 4 If the voltages are still not co...

Page 133: ...nd The resistance must be 500 ohms to 20 kilohms If the resistance is out of range replace the battery pack Testing the Backup Battery 1 Remove the keyboard and the top cover 2 Disconnect the battery connector from the system board 3 Measure the voltage of the backup battery Red Black If the voltage is correct replace the system board If it is not the backup battery is discharged by a short circui...

Page 134: ... tests but did receive a POST error message diagnose the POST error message 3 If you did not receive an error message look for a description of your error symptoms in the first part of this index 4 Check all power supply voltages before you replace the system board See Power Systems Checkout on page 117 5 If an error message is not listed there is a device installed that requires an additional dis...

Page 135: ...XX 1 Communications Cartridge 000118XX 1 IC DRAM Card or Memory Module 2 System Board 00016100 1 See Testing the Backup Battery on page 121 2 System Board 3 Voltage Converter 00016300 00016400 00016500 00016900 If setting configuration does not solve the problem see Checking Installed Devices on page 131 1 Set Configuration 2 System Board 3 Communications Cartridge 4 Hard Disk Drive 5 IC DRAM Card...

Page 136: ...2 System Board 3 Keyboard or Numeric Keypad 00030200 00030300 00030400 1 System Board 2 Keyboard Control Card 3 Keyboard or Numeric Keypad 00030600 1 Keyboard or Numeric Keypad 2 Auxiliary Input Device 3 Keyboard Control Card 4 System Board 5 I O Panel Assembly 0004XXXX 1 System Board 2 Any Parallel Device 3 Communication Cable 4 I O Panel Assembly 000601XX 1 Diskette Drive 2 System Board 3 Disket...

Page 137: ...rol Card 3 I O Panel Assembly 00860100 00860200 00861700 00861800 1 Mouse or Trackball 2 System Board 3 Numeric Keypad 4 I O Panel Assembly 0086XX00 1 System Board 2 Mouse or Trackball 3 Numeric Keypad 4 I O Panel Assembly 0101XXXX 1 See Fax Modem Checkout on page 466 010436XX 1 System Board 2 Hard Disk Drive 3 Hard Disk Drive Cable 0104XXXX 1 Hard Disk Drive 2 System Board 3 Hard Disk Drive Cable...

Page 138: ...heck the list of devices on the screen I9990302 Operating system not found 1 Make sure that an operating system is installed 2 Hard Disk Drive 3 System Board 4 Hard Disk Drive Cable I998XXXX I9990303 See Hard Disk Partition on page 132 before replacing any FRUs 1 Restore the system programs onto the system partition 2 Set configuration 3 Hard Disk Drive 4 System Board 5 Hard Disk Drive Cable 126 I...

Page 139: ...ad from the hard disk or unable to read diskette 1 Diskette Drive 2 System Board 3 Diskette Drive Cable Two short beeps and a blank display 1 System Board Miscellaneous Symptoms Note A no beep symptom can be caused by incorrect volume setting of the speaker Set the speaker volume to its maximum position Symptom Error FRU Action A no beep and a blank or unreadable display during POST See Power Syst...

Page 140: ...Blank screen or extra horizontal or vertical line s displayed on upper or lower half of the LCD See CL57 LCD FRU Replacement Notice on page 133 before replacing any FRUs 1 LCD Panel 2 Display Control Card 3 LCD Cable Four battery indicators are blinking Battery ID 1 Battery Status 1 Battery ID 2 Battery Status 2 1 Voltage Converter 2 System Board System status indicator is incorrectly blinking or ...

Page 141: ...uter hang or Intermittent hang See Undetermined Problem on page 130 before replacing any FRUs 1 System Board 2 Hard Disk Drive Cable 3 Hard Disk Drive 4 Replace the last device being tested 5 Display Control Card 6 Memory Module 7 IC DRAM Card 8 Voltage Converter The computer goes into suspend mode after the POST 1 System Board 2 Voltage Converter 3 Lid Switch 4 Keyboard Control Card The computer ...

Page 142: ...nect one of the following devices or adapter do not isolate FRUs that are known to be good a Non IBM devices b Modem printer mouse or other external device c IC DRAM card d Hard disk drive fixed disk drive or diskette drive e Communications cartridge f Any adapter and device 3 Power on the computer and start the system program 4 Press Ctrl A to run the system checkout Do not configure the computer...

Page 143: ... computer you are servicing Running Automatic Configuration can alter those settings Note the current configuration settings using the View configuration and verify that the same settings are in place when service is complete The protected partition on the hard disk or the Reference Diskette you are using does not contain the code required to support that device An adapter or device is defective T...

Page 144: ... Reference Diskette into the diskette drive press Ctrl Alt Del then repeat this step 3 Advance to the Main Menu 4 Press Ctrl A to run the system checkout Hard Disk Partition A protected partition on the hard disk contains the system configuration data set system setup programs and customer and advanced diagnostics System setup and diagnostic programs can be loaded from this partition by pressing a...

Page 145: ...k and then restore the programs to the protected partition If the problem remains return to the I998XXXX I9990303 error code on page 126 in the Symptom to FRU index Note After the programs have been restored the Diskette and F1 prompts appear unless an operating system is present CL57 LCD FRU Replacement Notice If missing or discolored dots appear on the LCD carefully read the following note to de...

Page 146: ... a brief overview of the computer features Feature Description Processor MHz 386SX 20 MHz Bus Architecture Micro Channel Memory Standard 2MB Memory Maximum 16MB Video VGA Diskette Drive 3 5 inch Hard Drive 80MB 134 IBM Mobile Systems HMM Volume 1 ...

Page 147: ...arts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Cover 2 Battery Pack 3 Hinge Covers 4 Six Screws 4 EE 2 C One at each bottom corner and two through extensions at bottom of LCD 5 LCD Rear Cover To separate panel from rear cover place screwdriver in ...

Page 148: ...ard Disk Drive Ribbon Cables 27 Four Hard Disk Drive Screws LL 28 Hard Disk Drive and Mounting Bracket Have customer backup all information on hard disk drive before removal When replacing hard disk drive use customer s backup Reference Diskette to restore system partition 29 Backup Battery 3ð Keyboard Control Card Ribbon Cable Three Keyboard Control Card Screws NN 31 Keyboard Control Card 32 Disp...

Page 149: ... time and date Transfer math coprocessor if installed to new system board IC DRAM Card Connector Connected under system board 46 Two I O Connector Screws LL 47 I O Connectors and Cover 48 Six Voltage Converter Card Screws SS 49 Two Threaded Spacers On voltage converter card Battery Cable 5ð Voltage Converter Card Be careful to use correct screws to replace voltage converter Bottom cover can be cra...

Page 150: ...Model CL57 Exploded View 31 30 1 2 9 41 40 50 32 43 33 23 44 34 24 45 25 46 26 47 27 48 28 42 29 49 138 IBM Mobile Systems HMM Volume 1 ...

Page 151: ...Model CL57 Exploded View continued 21 11 20 20 10 3 4 5 6 7 8 22 13 13 13 13 14 15 35 16 36 36 17 37 18 38 19 39 12 Model CL57 8554 139 ...

Page 152: ...rnal Input 5 Indicator Card 6 Password Override Connector 7 Backup Battery 8 Communication Interface Modem Serial 9 Diskette Drive 1ð Thermal Sensor 11 Hard Disk Drive 12 Trackball Keyboard Card Connector 13 Dew Point Sensor 14 Voltage Converter 15 Voltage Converter 2 3 4 5 6 7 8 9 0 2 5 4 3 140 IBM Mobile Systems HMM Volume 1 ...

Page 153: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 16 17 18 19 20 21 22 23 24 25 26 27 28 15 Model CL57 8554 141 ...

Page 154: ...nverter 07G1373 20 2MB IC DRAM Card 07G1414 4MB IC DRAM Card 07G1415 8MB IC DRAM Card 07G1416 21 Regulator 06G9536 22 Connector IC DRAM Card 07G1377 23 Memory Module Kit System Board 07G1879 24 System Board 07G1371 Note On system board EC level C81806A J2 and J12 have been removed and the cable between J2 and Voltage Converter index 19 is not used System Board Dew Sensor 35G2319 25 Switch Communic...

Page 155: ...411 AC Adapter CVCC World Trade 06G8457 for Japan 06G8462 for U S Canada 06G8452 AC Adapter CT for Japan 35G2285 for U S Canada 07G1412 Communications Cartridge 07G3999 External Battery Pack 34G9869 Battery Pack Cable for 34G9869 34G9870 FaxConcentrator Adapter A 94X2540 FaxConcentrator Adapter A Cable 94X2527 Miniature Mouse 95F5723 Strap 07G1449 Trackball Cable 07G1381 French 1397927 German 1397...

Page 156: ...144 IBM Mobile Systems HMM Volume 1 ...

Page 157: ...6 Related Service Procedures 157 Checking Installed Devices 157 SCSI Devices 157 Enable and Disable Settings 158 How to Run Advanced Diagnostics 158 Power on Password 159 Product Overview P70 160 Product Overview P75 160 FRU Removals and Replacements 161 Locations 170 Parts Listing P70 172 Parts Listing P75 178 Copyright IBM Corp 1995 145 ...

Page 158: ...evices service pamphlet 005 DID YOU RECEIVE A POST ERROR CODE Yes No 006 Continue with Step 014 on page 147 007 IS THE FIRST POST ERROR CODE WITHIN THE RANGE OF 02080000 190I TO 02410000 190I Yes No 008 Continue with Step 014 on page 147 009 Start the Reference Diskette and verify that the Enable and Disable settings are correct For more information go to Enable and Disable Settings on page 158 If...

Page 159: ...r the following responses 1 One or two short beeps 2 IBM logo screen appears DID YOU RECEIVE THE RESPONSES LISTED ABOVE Yes No 015 Go to Symptom to FRU Index on page 151 If that does not correct the problem go to Undetermined Problem on page 156 016 Advance to the Main Menu Press Ctrl A and run System Checkout Notes 1 If the computer has incorrect keyboard responses go to External Keyboard Auxilia...

Page 160: ...to Step 021 020 Follow the action described on the screen If that does not correct the problem go to Symptom to FRU Index on page 151 021 DID YOU RECEIVE A POST ERROR CODE Yes No 022 You might have an intermittent problem Check for damaged cables and connectors Reseat all adapters drives and modules Check the system unit fan for proper operation Start an error log and run the tests multiple times ...

Page 161: ... the kit does not solve the problem replace the system board 00011100 indicates a memory expansion adapter parity check error Remove the memory expansion adapters from the expansion slots one at a time until you no longer get a 111 error If all of the adapters have been removed and you still have a 111 error replace the system board Remove the memory expansion kits from the adapter that was remove...

Page 162: ...the computer and check for the voltages listed below If the voltages are not correct check the power cord for continuity If the power cord is good replace the power supply 1 5 9 12 8 4 System Unit Fan A non functioning fan can cause heat to build up resulting in intermittent problems If the fan is not running replace the power supply Vdc Minimum Vdc Maximum Ground Pin Positive Pin 4 8 11 5 11 0 5 ...

Page 163: ...es If you are instructed to replace the SCSI adapter in slot 1 replace the system board Note The system board for the Model P75 486 consists of two FRUs If you are instructed to replace the system board exchange the system board first If that does not correct the problem reinstall the original system board then exchange the processor card Symptom Error FRU Action Reference Diskette does not work T...

Page 164: ...eep and a blank or unreadable display with no external display 1 Plasma Display Assembly 2 Plasma Display Cables 3 Plasma Display Card 4 System Board One short beep and diskette prompt or a program loads from the fixed disk drive 1 Diskette Drive 2 System Board 3 Power Supply LED for fixed disk drive stays on 1 Fixed Disk Drive 2 System Board 3 Power Supply LED for fixed disk drive not working but...

Page 165: ...ard 20X slot 0 1 System Board Memory Module 2 System Board 20X slot 1 4 1 Adapter Memory 2 Memory Adapter 000211XX 000215XX 000216XX 000221XX See Memory Checkout on page 149 before replacing any FRUs 1 System Board Memory Module 2 System Board 000225XX 1 System Board Memory Module 2 System Board 000301XX 000302XX 1 Keyboard 2 Keyboard Cable 3 System Board 000303XX 1 System Board 2 Keyboard 3 Keybo...

Page 166: ...Us 1 Printer 2 System Board 004611XX 004630XX 1 Multiport 2 Interface Board 2 Multiport 2 Adapter 004612XX 004613XX 004640XX 004641XX 1 Memory Module 2 Multiport 2 Adapter 004650XX 1 Multiport Interface Cable 0046XXXX 1 Multiport 2 Adapter 2 Interface Board 3 Memory Module 008601XX 008602XX 1 Pointing Device 008603XX 1 System Board 008604XX 1 System Board 2 Pointing Device 0096XXXX 1 SCSI Adapter ...

Page 167: ... 0121XXXX not listed above 1 300 1200 2400 Modem Adapter A 2 System Board 012901XX 012902XX 012903XX 1 Processor Card 2 System Board 014710XX 1 Plasma Display Card 2 Display Option Adapter 014711XX 1 Plasma Display Card 2 Display Option Adapter 0147XXXX 1 Plasma Display Card 2 Display Option Adapter 3 System Board 4 Processor Card 01490XXX 01491XXX 01492XXX 1 Plasma Display Card 2 System Board 3 P...

Page 168: ...Undetermined Problem 1 Power off the computer 2 Remove or disconnect one of the following adapters or devices Non IBM devices Any external device modem printer mouse or external display Any adapter Fixed disk or diskette drive Memory module kits 3 Power on the computer 4 If the symptom remains repeat steps 1 2 and 3 until you find the failing adapter or device 5 If all adapters and devices have be...

Page 169: ...alled Devices List in Advanced Diagnostics then continue with the following steps If SCSI and non SCSI devices both are missing go to Undetermined Problem on page 156 SCSI Devices Important SLOT 1 designates the logical position for the SCSI adapter built into the system board which controls the internal and external SCSI devices If you are instructed to replace the SCSI adapter in slot 1 replace ...

Page 170: ...ows Devices connected to the computer must be set to Enabled Devices listed but not connected must be set to Disabled Change the settings by pressing F5 then save them by pressing F10 Non SCSI Devices The missing device is defective If that does not correct the problem go to Undetermined Problem on page 156 Note If the number of diskette drives shown on the list is incorrect an error can occur dur...

Page 171: ...Power on Password Important This information is not available in this HMM online format See your IBM Servicer or IBM Authorized Dealer for this procedure Model P70 and P75 8573 159 ...

Page 172: ... 2MB Memory Maximum 8MB Video VGA Diskette Drive 3 5 inch Hard Drive 30MB 60MB 120MB Product Overview P75 The following table provides a brief overview of the computer features Feature Description Processor MHz 486 33 MHz Bus Architecture Micro Channel Memory Standard 8MB Memory Maximum 16MB Video XGA Diskette Drive 3 5 inch Hard Drive 160MB 400MB 160 IBM Mobile Systems HMM Volume 1 ...

Page 173: ...nslation on page 7 Before the computer is powered on after FRU replacement make sure all screws springs or other small parts are in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Use the figure below to locate the FRU you want to remove Refer to the following pages for...

Page 174: ...B D A C E F H G 162 IBM Mobile Systems HMM Volume 1 ...

Page 175: ...Model P70 P75 Exploded View continued A Model P70 and P75 8573 163 ...

Page 176: ...Model P70 P75 Exploded View continued B C 164 IBM Mobile Systems HMM Volume 1 ...

Page 177: ...Model P70 P75 Exploded View continued D E Model P70 and P75 8573 165 ...

Page 178: ...Model P70 P75 Exploded View continued F 166 IBM Mobile Systems HMM Volume 1 ...

Page 179: ...Model P70 P75 Exploded View continued G Model P70 and P75 8573 167 ...

Page 180: ...Model P70 P75 Exploded View continued H1 Model P75 168 IBM Mobile Systems HMM Volume 1 ...

Page 181: ...Model P70 P75 Exploded View continued H2 Model P70 Model P70 and P75 8573 169 ...

Page 182: ... 9 External Diskette Drive Connector 1ð Hard Disk Drive Connector 11 Power Supply Connector 12 80387 Math Coprocessor Connector 13 Password Override Connector 14 Indicator Connector 15 Diskette Drive Connector 16 Memory Module Connector 4 MEM 4 17 Memory Module Connector 3 MEM 3 18 Memory Module Connector 2 MEM 2 19 Memory Module Connector 1 MEM 1 2 3 4 5 6 7 8 9 0 2 5 4 3 16 17 18 19 170 IBM Mobi...

Page 183: ...ve Connector 1ð Memory Module Connector 4 MEM 4 11 Memory Module Connector 3 MEM 3 12 Memory Module Connector 2 MEM 2 13 Memory Module Connector 1 MEM 1 14 Speaker Connector 15 Battery Connector 16 Processor Card Connector 17 Expansion Connector small 18 Plasma Display Card Connector 19 Expansion Connector large 2ð External Storage Device Connector 21 Keyboard Connector 2 3 4 5 6 7 8 9 0 2 5 4 3 1...

Page 184: ...Parts Listing P70 1 2 3 4 5 6 7 8 9 10 11 15 12 13 14 16 172 IBM Mobile Systems HMM Volume 1 ...

Page 185: ...ws four each 23F2741 6 32 x 1 4 3 x 5 mm 3 x 8 mm mm 3 x 10 3 x 12 mm 3 5 x 6 mm 4 x 4 mm 4 x 8 mm 4 x 9 mm 4 x 10 mm Index 2 System Board 031 16 MHz 38F5969 2 System Board 061 121 20 MHz 65X1564 3 Plasma Display Adapter see page 177 38F4686 Cable Plasma Display Power 38F5939 see page 177 4 Bus Interface Assembly 65X1567 Bus Interface Card 79F3197 5 Cover Rear 65X1582 6 Power Supply see page 177 3...

Page 186: ... prefix R 56F9090 12 Cover Main 8573 031 99 prefix R 56F9091 12 Cover Main 8573 061 23 prefix R 56F9092 12 Cover Main 8573 061 99 prefix R 56F9093 12 Cover Main 8573 121 23 prefix R 56F9094 12 Cover Main 8573 121 99 prefix R 56F9095 14 Cover Diskette Drive 56F9088 16 Catch Diskette Drive 23F2742 Index 1 30MB Hard Disk Drive ESDI 6128287 Includes ESDI hard disk controller 1 60MB Hard Disk Drive ESD...

Page 187: ...odem 26F0724 Multiprotocol Adapter A 85F0004 Realtime Interface Coprocessor 6 Port V 35 72F0164 Realtime Interface Coprocessor Multiport 2 09F1888 4 port RS232 C Elec Intfc Brd for 09F1888 09F1957 8 port RS232 C Elec Intfc Brd for 09F1888 91F7974 512KB Memory Module Pkg for 09F1888 16F2267 Multiport Interface Cable for 09F1888 00F5524 S 370 Channel Emulator Adapter A 06F3160 SCSI Adapter A with Ca...

Page 188: ...n 65X1604 Italian 65X1605 Latin Spanish 65X1606 Norwegian 65X1607 Portuguese 65X1608 Spanish 65X1609 Swedish 65X1610 Swiss French German 65X1611 U K English 65X1612 U S English 65X1537 Turkish 65X1613 Greek 65X1614 Hebrew 65X1615 Arabic 65X1616 Keyboard Cable 64F9998 Mouse 61X8923 176 IBM Mobile Systems HMM Volume 1 ...

Page 189: ...000 or between 231000001 and 231001000 Yes Go to step 2 No Replace the failing part Step 2 Check the FRU number of the plasma display assembly The FRU number is on the back of the plasma display panel or Check the color of the power supply cable from the power supply assembly to the plasma display assembly Is the FRU number of the plasma display assembly 38F4737 or Is the color of the power supply...

Page 190: ...Parts Listing P75 1 2 3 4 5 6 7 8 9 10 11 15 12 13 14 16 17 178 IBM Mobile Systems HMM Volume 1 ...

Page 191: ...161 401 33Mhz 78F9896 11 LED Assembly 65X1569 Name Plate System Unit 64F9988 Name Plate Keyboard 65X1549 Connector Plasma Display 56F9102 Cover Connector 64F9978 12 Cover Main Model 161 S N 99xxxxx S N 23xxxxx 64F9980 64F9981 12 Cover Main Model 401 S N 99xxxxx S N 23xxxxx 64F9982 64F9983 13 Plasma Display Assembly 64F9985 14 Cover Diskette Drive 56F9088 Bracket Fixed Disk Drive 64F9979 16 Catch D...

Page 192: ...cessor Multiport 2 09F1888 4 port RS232 C Elec Intfc Brd for 09F1888 09F1957 8 port RS232 C Elec Intfc Brd for 91F1888 91F7974 Multiport Interface Cable for 09F1888 00F5524 512KB Memory Module Pkg for 09F1888 16F2267 S 370 Channel Emulator Adapter A 06F3160 Screen Reader Keypad 1393515 Screen Reader Keypad Cable 72X8537 SCSI Adapter A with Cache 85F0063 Terminator External for 85F0063 33F8464 Term...

Page 193: ...German 65X1604 Italian 65X1605 Latin Spanish 65X1606 Norwegian 65X1607 Portuguese 65X1608 Spanish 65X1609 Swedish 65X1610 Swiss French German 65X1611 U K English 65X1612 U S English 65X1537 Turkish 65X1613 Greek 65X1614 Hebrew 65X1615 Arabic 65X1616 Keyboard Cable 64F9998 Mouse 61X8923 Model P70 and P75 8573 181 ...

Page 194: ...182 IBM Mobile Systems HMM Volume 1 ...

Page 195: ...ocedures 193 Status Indicators 193 Power On Password 194 How to Run Advanced Diagnostics 194 Using the Advanced Utilities 194 Read LAN ID 194 Set LAN ID 194 Set EEPROM 194 PREP Hard Disk Low Level Format 194 BIOS Update Procedure 195 Product Overview 196 FRU Removals and Replacements 197 Locations 200 System Board 200 Parts Listing 201 Copyright IBM Corp 1995 183 ...

Page 196: ...5 At the Monitor program prompt type BF then press Enter 6 Follow the instructions on the screen and run the diagnostics tests For information on how to disable a password see Power On Password on page 194 Note Press F1 to access the help screens 7 If you receive an error or message find your symptom below then go to the appropriate page Note For information about how to run diagnostics passwords ...

Page 197: ...skette drive back up the hard drive then prep and format the hard drive 3 Replace hard drive 4 Replace video power board 200007 Hard Drive Error 1 Check drive cable connection 2 Boot the computer from the diskette drive back up the hard drive then prep and format the hard drive 3 Replace hard drive 4 Replace video power board 200008 Hard Drive Error 1 Check drive cable connection 2 Replace hard dr...

Page 198: ...ng on the computer 2 Make sure diskette has a bootable operating system on it 200105 Diskette Error 1 Reformat the diskette 2 Replace the diskette 3 Replace video power board 200110 Floppy Drive Error 1 Make sure diskette is fully inserted into the drive 2 Make sure diskette is formatted 3 Try a different diskette 4 Replace diskette drive 5 Replace video power board 200112 Floppy Drive Error 1 Che...

Page 199: ... system board 200305 Memory Error 1 Perform BIOS update See BIOS Update Procedure on page 195 2 Replace system board 200307 Memory Error 1 Charge battery re enter configuration data in Setup power off computer then power on 2 Replace backup battery 3 Replace system board 200308 Memory Error 1 Make sure memory modules are properly seated in their sockets 2 Use Setup to confirm that the hardware con...

Page 200: ...s finished accessing the diskette drive 200354 PMI Error 1 Insert the diskette that was in the computer when it was rested 200355 PMI Error 1 Retry the operation after modem or serial port activity is finished 2 Replace system board 200402 200403 200404 200405 Memory Error 1 Power off computer wait 15 seconds then power on 2 Replace system board 200453 or 200459 Configuration Error This message is...

Page 201: ...lace it If the tests identify a problem in the memory below 2MB replace system board 200458 Configuration Error 1 Use Setup program to reconfigure 2 Make sure the drive is bootable 3 Replace hard drive 4 Replace system board 200552 Error 1 Verify keyboard is properly connected 2 Replace keyboard 3 Replace system board 200553 Error 1 Recharge the battery pack 2 Replace battery pack 3 Replace video ...

Page 202: ...ears replace system board Miscellaneous Symptoms Symptom Error FRU Action AC Adapter connected no charge light 1 Replace AC Adapter 2 Battery pack 3 Video power board Red Charge LED 1 Replace battery 2 Video power board No display and no status icons 1 System board 2 Video power board Display blank any status icon on 1 Top cabinet LCD 2 Video power board Rest Resume problem 1 Check setup 2 Backup ...

Page 203: ...puter then try reprogramming with another Advanced Diagnostics diskette 2 Replace system board Error programming FLASH Device Retrying The Flash ROM is not accepting data 1 Replace system board Device failure Device content has been corrupted 1 Replace system board Remove floppy and re insert to try again else reboot 1 Follow the instructions listed If this does not work power off computer wait 15...

Page 204: ... 1 Main Board COM2 Serial Port 1 Main Board Parallel Port 378H 1 Main Board Parallel Port 278H 1 Main Board CPU Crystal 1 Main Board Interval Timer Crystal 1 Main Board Interrupt Control Circuit 1 Main Board PS 2 Mouse Circuit 1 Main Board Video Controller 1 Video Board Video Memory 1 Video Board Hard Drive Controller 0 1 Hard Drive 2 Video Board Hard Drive 0 1 Hard Drive 2 Video Board Floppy Driv...

Page 205: ...uter Computer is off Computer is using external power car battery or AC power On Computer is attached to AC power On Standby mode is active On Computer is operating from battery On Hard disk drive is active On Diskette drive is active On Port replicator is attached On External video is enabled On Modem is enabled On LAN controller is enabled On Speaker is enabled On Keyboard is in Num Lock mode On...

Page 206: ...ed on the screens when the utilities are selected Read LAN ID Select this field to read the current LAN ID number that is programmed into the main board Set LAN ID Select this field to program a new LAN ID number into the main board Set EEPROM Select this field to program the EEPROM It allows you to set LCD display type monochrome or color and enable or disable the LAN option if installed PREP Har...

Page 207: ...e are two reasons for replacing the BIOS 1 To have a more recent version of BIOS that adds features that enhance the computer s performance 2 To reinstall the BIOS on a computer in which the BIOS has become corrupt After you select this option the current BIOS version will be displayed You will be asked if you want to overwrite the current BIOS version If you answer Yes the computer will look for ...

Page 208: ...ef overview of the system features Feature Description Processor MHz 386SL 25 MHz Bus Architecture AT Bus Memory Standard 4MB Memory Maximum 12MB CMOS RAM 256KB Video VGA Diskette Drive 3 5 inch Hard Drive 80MB 120MB 196 IBM Mobile Systems HMM Volume 1 ...

Page 209: ...e in place and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Pack 2 Coprocessor Cover 3 Three Top Cover Screws 1 B 2 TT At rear of keyboard 4 Five Bottom Cover Screws 4 B 1 UU One is inside battery compartment 5 LCD Cable 6 LCD Ribbon Cable 7 LCD Assembly 8 One Keyboa...

Page 210: ... 16 Diskette Drive Ribbon Cable 17 Diskette Drive 18 Backup Battery 19 Speaker 2ð Five Threaded Spacers 21 Video Power Board 198 IBM Mobile Systems HMM Volume 1 ...

Page 211: ...Exploded View 21 11 20 10 1 2 3 4 5 6 7 8 9 13 14 15 16 17 18 19 12 ThinkPad 300 2615 199 ...

Page 212: ...tor 6 Keyboard Connector 7 Status Light Panel Connector 8 AC Adapter Connector 9 External Display Connector 1ð LAN Connector 11 LCD Connectors 12 System Board Connectors 13 Modem Connector 14 Diskette Connector 15 Speaker Connector 16 Backup Battery Connector 17 Hard Disk Drive Connector 18 Battery Contacts 200 IBM Mobile Systems HMM Volume 1 ...

Page 213: ...Parts Listing 1 2 3 4 5 6 7 9 8 10 11 12 ThinkPad 300 2615 201 ...

Page 214: ...ex 6 80MB Hard Disk Drive 33G9306 6 120MB Hard Disk Drive 33G9307 7 Diskette Drive 33G9304 AC Adapter Power Cube 33G6490 Charging Cradle 33G9312 NiMH Battery 33G9298 Port Replicator standard 33G9313 Ethernet Adapter thin 33G9308 Ethernet Adapter twisted pair 33G9309 Modem 2400 BPS US 92F8846 Fax Modem US 92F8896 Fax Modem Worldwide 33G6293 Fax Modem DAA Adapter US 92F8847 Fax Modem DAA Adapter UK ...

Page 215: ...an 33G9318 Latin America Spanish 33G9431 Norwegian 33G9426 Portuguese 33G9427 Spanish 33G9319 Swedish Finnish 33G9428 Swiss 33G9430 U K English 33G9316 U S English 33G9315 Numeric Keypad 33G9314 Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Audio Wrap Cable 66G5180 Screwdriver Kit 95F3598 ThinkPad 300 2615 203 ...

Page 216: ...204 IBM Mobile Systems HMM Volume 1 ...

Page 217: ...4 Related Service Procedures 215 Status Indicators 215 PC Test Card LED 215 Power On Password 216 Power On Self Test POST 216 Advanced Diagnostics Diskette 216 Loading the Diagnostics Diskette 216 How to Run the Diagnostics 217 Formatting the Hard Disk Drive 217 Error Log 217 Checking the Installed Devices List 218 Product Overview 220 FRU Removals and Replacements 221 Locations 225 System Board 2...

Page 218: ... short beep at the end of POST with a clear and readable diagnostics menu displayed If you did not get the correct responses go to Symptom to FRU Index on page 211 6 Run the advanced diagnostics tests For information on how to disable the password see Power On Password on page 216 7 Find your symptom below then go to the appropriate page Otherwise see Symptom to FRU Index on page 211 then go to Un...

Page 219: ... 16X errors 005 Replace the memory module kit If the error remains replace the system board Press Fn and F1 to set the time and date and remove the 16X errors 006 From step 002 If you need to bypass an error press Esc or F1 If you cannot continue you might have a keyboard problem go to Symptom to FRU Index on page 211 DID THE ADVANCED DIAGNOSTICS MENU APPEAR Yes No 007 You might have a diskette dr...

Page 220: ... 009 DID THE SYSTEM CHECKOUT MENU APPEAR AT THE END OF THE TEST Yes No 012 You might have a power source problem go to Power Systems Checkout on page 209 013 The Advanced Diagnostics tests finished without detecting a failure If you suspect an intermittent problem start an error log If you need instructions refer to Error Log on page 217 208 IBM Mobile Systems HMM Volume 1 ...

Page 221: ...If the voltage is not correct replace the AC adapter If the voltage is correct go to Undetermined Problems on page 214 Standby Battery Check To check the standby battery voltage measure across the two contacts The voltage should read 3 5 to 4 5 V dc If the voltage is not correct replace the battery RTC Battery Check To check the backup battery voltage measure across the two contacts The voltage sh...

Page 222: ...e computer is connected to a Local Area Network LAN that periodically polls for station activity the LAN connection might be terminated while the computer is in Suspend mode Any further attempt to access the network results in a brief delay and the computer appears to hang up to 1 minute depending on the network After the delay an error is displayed Follow the instructions on the screen to restore...

Page 223: ... Memory Option 117 1 System Board 2 Hard Disk Drive 118 1 I O Card 2 System Board 126 1 System Board Press FN and F1 to set the time and date 161 163 1 Set Configuration Press FN and F1 to set the time and date 2 Battery 3 System Board 162 Check the Installed Devices list for a missing device 1 Any Missing Device 2 System Board 16X 1 Set Configuration Press FN and F1 to set the time and date 2 Bat...

Page 224: ...em Board 24XX For external displays see External Display Self Test on page 464 before replacing any FRUs 1 External Display 2 External Display Power Cord 3 Backlight Lamp Assembly 4 LCD Assembly 5 System Board 6 Inverter Card 8000 1 Set Configuration 2 PCMCIA Card 3 System Board 8603 1 System Board 86XX not listed above 1 Pointing Device 2 Keyboard 3 Numeric Keypad 4 System Board Beep Symptoms Sym...

Page 225: ...s 1 System Board 2 Memory Option Display problems 1 External Display if installed 2 External Display Power Cord 3 LCD Assembly LCD contrast not adjustable 1 LCD Assembly 2 System Board Keyboard problems 1 Keyboard Keypad problems 1 Reseat Cables 2 Keypad 3 Keyboard 4 System Board External keyboard problems 1 Reseat Cables 2 Keyboard 3 System Board Printer problems 1 Printer 2 Keyboard 3 System Boa...

Page 226: ...o to Power Systems Checkout on page 209 and check the AC adapter and battery voltages If the AC adapter and battery voltages are correct and the problem remains do the following 1 Power off the computer 2 Remove or disconnect one of the following devices Any external devices or cables Any PCMCIA device 3 Power on the computer 4 If the symptom remains repeat steps 1 2 and 3 until you find the faili...

Page 227: ...g AC power in suspend or active mode Computer using battery pack and not in suspend mode Off Computer using battery pack and in standby mode On Computer is using AC power source and battery is being charged Off Computer is using AC power source and no battery pack is installed Computer is using AC power source and battery pack is fully charged Computer is using battery pack Computer is off Hard di...

Page 228: ...the Configuration Utility box requesting the user to press the Esc or Enter key When the Esc key is pressed the computer bypasses the error and attempts to complete the POST If the Enter key is pressed the Configuration Utility is shown The user can then try to correct the error If a critical error is encountered the POST is halted 2 The computer attempts to load the operating system as customized...

Page 229: ...ing All data on the selected hard disk drive will be destroyed during a format operation or surface analysis After formatting the hard disk drive copy the System files from the Diagnostics diskette to the hard disk drive Error Log Use the following steps to create an error log run the diagnostic tests and automatically record any error messages in an error log This procedure is normally used to di...

Page 230: ...ices will appear on the display Answer as required then press Enter 2 Press Y or N IS THE LIST CORRECT Y N then Enter 3 Press 2 LOG UTILITIES then Enter 4 Press 2 DISPLAY LOG then Enter 5 Press A ENTER THE DRIVE ID FOR ERROR LOG then Enter 6 If no errors occurred the Log Utilities menu appears If errors are displayed go to Symptom to FRU Index on page 211 Checking the Installed Devices List If an ...

Page 231: ...in the Set Configuration menu before running the diagnostic tests Warning A customized setup configuration other than default settings might exist on the computer you are servicing Running Automatic Configuration can alter those settings Note the current configuration settings using the View Configuration option and verify that the settings are in place when service is complete ThinkPad 350 PS Not...

Page 232: ...n is located at the rear of the keyboard on the status indicator light cover Feature Description Processor MHz 486SL 25 MHz Bus Architecture AT Bus Memory Standard 4MB Memory Maximum 20MB CMOS RAM 256KB Video VGA Diskette Drive 3 5 inch Hard Drive 85MB 2 5 inch 125MB 2 5 inch 250MB 2 5 inch PCMCIA Type I or Type II Keyboard TrackPoint II 220 IBM Mobile Systems HMM Volume 1 ...

Page 233: ...e inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Compartment Door 2 Battery Pack Note If you are not removing other batteries or the LCD assembly go to step 18 3 Open Accessory Door Use a coin 4 RTC Battery 5 Standby Battery 6 Two Hinge Covers Open the LCD display completely to the flat ...

Page 234: ...Keyboard Cables from System Board upper right Release cable by pulling the slide at each side 21 Cable From upper right of keyboard 22 Keyboard Cover 23 Eight Keyboard Screws WW 24 Keyboard 25 Diskette Drive Cable Release cable by pulling the slide at each side 26 Two Diskette Drive Screws HH 27 Diskette Drive 28 Two Ribbon Cables Release cable by pulling the slide at each side 29 Hard Disk Drive ...

Page 235: ...ThinkPad 350 Exploded View ThinkPad 350 PS Note 425 2618 223 ...

Page 236: ...ThinkPad 350 Exploded View continued 31 32 33 34 35 36 37 224 IBM Mobile Systems HMM Volume 1 ...

Page 237: ... VGA Connector 3 I O Card Connector 4 RTC Battery Connector 5 Keyboard Connector 6 Speaker Connector 7 Lid Switch Cable Connector 8 Diskette Drive Connector 9 Hard Disk Drive Connector 1ð Lid Switch Connector ThinkPad 350 PS Note 425 2618 225 ...

Page 238: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 26 25 226 IBM Mobile Systems HMM Volume 1 ...

Page 239: ...0 13 System Boards with Flash System Board 350 425 73G2495 System Board 350C 425C 73G2497 System Board 425 73G2496 System Board 425C 73G2498 13 System Boards without Flash System Board 350 425 10H3981 System Board 350C 425C 10H3983 System Board 425 10H3982 System Board 425C 10H3984 4MB Memory Module 79F1003 350 350C does not support 16MB memory modules 15 Bottom Cover 350x 425x 60G0345 Bottom Cove...

Page 240: ...etherlands 60G1816 UK 60G1834 US Canada 60G1810 Modem Card 9600 Data Fax DCA Belgium 60G1823 Denmark 60G1837 Finland 60G1720 France 60G1827 Germany 60G1815 Italy 60G1829 Mexico Latin America 60G1813 Netherlands 60G1817 Norway 60G1825 Spain 60G1831 Sweden 60G1819 Switzerland 60G1821 US Canada 60G1811 UK 60G1835 DAA Low Speed France 73G2406 Germany 73G2361 Italy 73G2408 Netherlands 73G2363 UK 73G236...

Page 241: ... Hebrew 60G1716 Italian 60G1795 Latin American 60G1799 Netherlands 60G0272 Norway 60G0237 Portuguese 60G0223 Spanish 60G1794 Swedish 60G1801 Swiss French 60G0251 Swiss German 60G0279 UK 60G1793 US Canada Australia 60G1653 Tri Connector Wrap Plug 72X8546 PC Test Card 35G4703 Audio Wrap Cable 66G5180 Screwdriver Kit 95F3598 ThinkPad 350 PS Note 425 2618 229 ...

Page 242: ...rance Germany Spain 13F9979 France Germany Spain 425x 13F9978 4 Italy 14F0069 Italy 425x 14F0068 5 Australia New Zealand 13F9940 Australia 425x 13F9939 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka 14F0015 South Africa Portugal Finland Norway 425x 13F9979 Sweden Belgium Netherlands 9 Switzerland 14F0051 10 Thailand 1838574 U K 425x 14F0032 230 IBM Mobile Systems HMM Volume 1 ...

Page 243: ...ures 240 Status Indicators 240 PC Test Card LED 240 Power On Password 240 Checking the Installed Devices List 241 Power On Self Test POST 241 Advanced Diagnostics Diskette 242 Loading the Diagnostics Diskette 242 Formatting the Hard Disk Drive 242 Error Log 243 Setup Options 244 Starting Setup 244 Utilities 245 Product Overview 247 FRU Removals and Replacements 248 Locations 251 Front View 251 Sys...

Page 244: ...clear and readable diagnostics menu displayed If you did not get the correct responses go to Symptom to FRU Index on page 237 6 Run the advanced diagnostics tests For information on how to disable the password see Power On Password on page 240 7 Find your symptom below then go to the appropriate page Otherwise see Symptom to FRU Index on page 237 then go to Undetermined Problems on page 239 Note F...

Page 245: ...TOM Yes No 002 Go to Step 006 003 IS A MEMORY MODULE INSTALLED Yes No 004 Replace the system board Press Fn and F1 to set the time and date to remove the 16X errors 005 Replace the memory module kit If the error remains replace the system board Press Fn and F1 to set the time and date and remove the 16X errors 006 From step 002 If you need to bypass an error press Esc or F1 If you cannot continue ...

Page 246: ...then press Enter DID YOU RECEIVE A 2XX ERROR OR FAILURE SYMPTOM Yes No 009 Go to Step 011 010 Go to Step 003 on page 233 011 From step 009 DID THE SYSTEM CHECKOUT MENU APPEAR AT THE END OF TEST Yes No 012 You may have a power source problem go to Power Systems Checkout on page 235 013 The Advanced Diagnostics tests finished without detecting a failure If you suspect an intermittent problem start a...

Page 247: ... voltages are not correct try recharging the battery pack If the voltages are correct continue with the next step to test the AC adapter voltage 4 Unplug the AC adapter from the computer 5 Measure the voltage at the points shown 1 2 If the voltage is not correct replace the AC adapter If the voltage is correct go to Undetermined Problems on page 239 V dc Lead Lead 16 3 2 1 ThinkPad 500 2603 235 ...

Page 248: ...ode does not save restore the status of PCMCIA cards When you resume normal operation from Hibernate mode the PCMCIA card is no longer configured and will not be recognized by the computer If the computer is connected to a Local Area Network LAN that periodically polls for station activity the LAN connection may be terminated while the computer is in Suspend or Hibernate mode Any further attempt t...

Page 249: ...AC Adapter 3 Memory Option 4 System Board 102 103 104 106 108 109 190 Press Func and F1 to set the time and date and remove any 16X errors 1 System Board 111 1 Memory Option 161 163 1 Set Configuration 2 Battery 3 System Board 162 1 Any Device Check the installed devices list for a missing device 2 System Board 1XX not listed above 1 System Board 2XX 1 Memory Option 3XX 1 Keyboard 2 System Board 6...

Page 250: ...wer Cord 3 LCD Assembly One long and multiple short beeps 1 External Display if installed 2 External Display Power Cord 3 LCD Assembly Miscellaneous Symptoms Symptom Error FRU Action Blank screen 1 Battery 2 AC Adapter 3 Memory Option 4 System Board Display problems 1 External Display if installed 2 External Display Power Cord 3 LCD Assembly LCD contrast not adjustable 1 LCD Assembly 2 System Boar...

Page 251: ...on 2 Serial Port 3 PCMCIA Device 4 System Board Undetermined Problems If you have not already done so go to Power Systems Checkout on page 235 and check the AC adapter and battery voltages If the AC adapter and battery voltages are correct and the problem remains do the following 1 Power off the computer 2 Remove or disconnect one of the following devices Any external devices or cables Any PCMCIA ...

Page 252: ...ged Battery is charging this indicator is on whenever the AC adapter is connected to the computer Computer is powered on Computer is in suspend mode Hard disk drive is active Diskette drive is active Keyboard is in Num Lock mode Keyboard is in Caps Lock mode Keyboard is in Scroll Lock mode PC Test Card LED The green LED on the PC test card lights when the PCMCIA test is running If the LED does not...

Page 253: ... error can occur during the diagnostic tests Restart the computer and correct the drive information in the Set Configuration menu before running the diagnostic tests Power On Self Test POST Each time you power on the computer the POST is initiated The POST takes up to 15 seconds to complete depending on the options installed The POST checks the following system board memory display keyboard disket...

Page 254: ...reached and service is recommended The Advanced Diagnostics Format program is different from the operating system format program Before the customer can transfer information from the backup diskettes to the hard disk drive the hard disk drive must be formatted using the operating system format program Have the customer refer to the operating system manual for a description of the hard disk prepara...

Page 255: ... intermittent problem Note The errors must be logged to a diskette drive or to a printer If recording errors on a diskette use a copy of the Advanced Diagnostics diskette that is not write protected Do not run any diskette tests when logging to a diskette drive Do not run a parallel port test when logging to a printer Creating the Error Log 1 Insert the Advanced Diagnostics diskette into the diske...

Page 256: ... computer questions about attached devices will appear on the display Answer as required then press Enter 2 Press Y or N IS THE LIST CORRECT Y N then Enter 3 Press 2 LOG UTILITIES then Enter 4 Press 2 DISPLAY LOG then Enter 5 Press A ENTER THE DRIVE ID FOR ERROR LOG then Enter 6 If no errors occurred the Log Utilities menu appears If errors are displayed go to Symptom to FRU Index on page 237 Setu...

Page 257: ...me while in the Simultaneous mode You must exit Simultaneous mode before Suspend Resume is allowed Also the Func F7 function is not recognized until you exit the Simultaneous mode EPP2 Provides Enhanced Parallel Port Utility This utility needs to be added to the AUTOEXEC BAT and CONFIG SYS if the option attached to the parallel port supports the enhanced parallel port mode PHDISK Prepares the hard...

Page 258: ...PCMCIA Drivers IBM22SS01 SYS and PCMCIA SYS provides the ability to use PCMCIA cards in an OS 2 environment Trademark of the IBM Corporation 246 IBM Mobile Systems HMM Volume 1 ...

Page 259: ...re provided with this model Feature Description Processor MHz 486SLC2 50 25 MHz Bus Architecture AT Bus Memory Standard 4MB Memory Maximum 12MB CMOS RAM 256KB Video VGA Diskette Drive 3 5 inch Hard Drive 85MB 2 5 inch 170MB 2 5 inch Audio Subsystem Yes Standard PCMCIA One Type II slot Keyboard TrackPoint II ThinkPad 500 2603 247 ...

Page 260: ... the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts Note Be sure the LED cable is not in the battery compartment of over the keyboard supports 1 Battery Pack 2 Lift Keyboard Pry up front of keyboard with a small plastic screwdriver 3 Three Ribbon Cables Remove Keyboard Remove Hard Disk Drive Ribbon Cable Use caution the cable pins can scratch ...

Page 261: ... 1ð System Board Note plastic screw inserts location 11 Two Threaded Spacers In power card 12 Power Card Note washer placement ThinkPad 500 2603 249 ...

Page 262: ...ThinkPad 500 Exploded View 250 IBM Mobile Systems HMM Volume 1 ...

Page 263: ...t Control Buttons 3 Brightness Control Buttons 4 On Off Button 5 PCMCIA Eject Button 6 PCMCIA Slot 7 Pointing Stick 8 Right Button pointing stick 9 Memory Card Access Panel 1ð Left Button pointing stick 11 Battery 12 Status Indicator LEDs ThinkPad 500 2603 251 ...

Page 264: ... Connector 6 LED Connector 7 Power Card Connector 8 LCD Data Connector 9 Parallel Port Connector 1ð PCMCIA Connector 11 IC DRAM Card Socket 12 External Display Connector 13 LCD Power Connector 14 Diskette Drive Serial Port Connector J13 J14 J4 J5 J7 J6 J9 J10 J8 J11 J12 J3 J1 J2 B1 252 IBM Mobile Systems HMM Volume 1 ...

Page 265: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 ThinkPad 500 2603 253 ...

Page 266: ...3 Power Button 59G7937 4 Power Card 59G7993 5 System Board 65G8741 System Board Bracket 59G7951 6 85MB Hard Disk 59G7915 170MB Hard Disk 59G7917 7 Base Cover Assembly R 59G7995 Connector Door 59G7936 8 NiMH Rechargeable Battery 59G7976 9 Diskette Drive Serial Cable External 59G7925 Diskette Drive Serial Cable Internal 59G7952 Hard Disk Cable Internal 59G7927 10 Video Cable 59G7926 11 AC Adapter 59...

Page 267: ...ela 13F9959 Japan 2 pin 6454377 Japan 3 pin 65F0031 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy 14F0069 5 Australia New Zealand 13F9940 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka 14F0015 South Africa 9 Switzerland 14F0051 10 Thailand 1838574 ThinkPad 500 2603 255 ...

Page 268: ...256 IBM Mobile Systems HMM Volume 1 ...

Page 269: ...8 PCMCIA Test Card 268 Power On Password Override 268 Checking the Installed Devices List 269 Power On Self Test POST 269 Advanced Diagnostics Diskette 270 Loading the Diagnostics 270 Formatting the Hard Disk Drive 271 Restoring the TP 510 System Files 271 Error Log 271 Setup Options 273 Starting Setup 273 Utilities 273 Product Overview 275 FRU Removals and Replacements 276 Bottom Cover Screws 279...

Page 270: ... diskette drive insert the Advanced Diagnostics diskette into the diskette drive then continue with step 4 If you are going to run advanced diagnostics from the hard disk drive go to step 6 4 Power on all external devices 5 Power on the computer and check for one short beep at the end of POST with a clear and readable diagnostics menu displayed If you did not get the correct responses go to Sympto...

Page 271: ...on page 264 then go to Undetermined Problems on page 267 Note For information about diagnostics error messages passwords and other tests and service checks go to Related Service Procedures on page 268 Symptom Go to Error Code or Message Symptom to FRU Index on page 264 Configuration Problem Checking the Installed Devices List on page 269 Power Problem Power Systems Checkout on page 262 Memory Prob...

Page 272: ... FAILURE SYMPTOM Yes No 002 Go to Step 006 003 IS A DRAM CARD INSTALLED Yes No 004 Replace the system board Press Ctrl Alt F3 to set the time and date to remove the 16X errors 005 Replace the DRAM card If the error remains replace the system board Press Ctrl Alt F3 after POST to set the time and date and remove the 16X errors 006 From step 002 If you need to bypass an error press Esc or F1 If you ...

Page 273: ...then press Enter DID YOU RECEIVE A 2XX ERROR OR FAILURE SYMPTOM Yes No 009 Go to Step 011 010 Go to Step 003 on page 260 011 From step 009 DID THE SYSTEM CHECKOUT MENU APPEAR AT THE END OF TEST Yes No 012 You might have a power source problem go to Power Systems Checkout on page 262 013 The advanced diagnostics tests finished without detecting a failure If you suspect an intermittent problem start...

Page 274: ...e voltage is not correct try recharging the battery pack If the voltage is correct continue with the next step to test the AC adapter voltage 4 Unplug the AC adapter from the computer 5 Measure the voltage at the points shown 1 2 If the voltage is not correct replace the AC adapter If the voltage is correct go to Undetermined Problems on page 267 V dc Lead Lead 16 6 2 1 262 IBM Mobile Systems HMM ...

Page 275: ...nate mode does not save restore the status of PCMCIA cards When you resume normal operation from Hibernate mode the PCMCIA card is no longer configured and will not be recognized by the computer If the computer is connected to a Local Area Network LAN that periodically polls for station activity the LAN connection might be terminated while the computer is in Suspend or Hibernate mode Any further a...

Page 276: ...3 104 106 108 109 190 Press Ctrl Alt F3 to set the time and date and remove any 16X errors 1 System Board 111 1 DRAM Card 161 163 Press Ctrl Alt F3 to set the time and date and remove any 16X errors 1 Set Configuration 2 Battery 3 System Board 162 1 Any Device Check the installed devices list for a missing device 2 System Board 1XX not listed above 1 System Board 2XX 1 DRAM Card 3XX 1 Keyboard 2 S...

Page 277: ...d 3 LCD Assembly 4 System Board One long beep 3 long beeps 3 long beeps and a blank screen 1 External Display if installed 2 External Display Power Cord 3 LCD Assembly 4 System Board Multiple short beeps 1 Keyboard stuck key One short beep with a display problem For external displays see External Display Self Test on page 464 before replacing FRUs 1 External Display 2 Display Power Cord 3 LCD Asse...

Page 278: ...hang 1 Battery 2 AC Adapter 3 DRAM Card 4 System Board Blinking cursor only 1 Diskette Drive 2 System Board Diskette drive bypassed 1 Reseat DASD Serial Cable 2 ThinkPad MultiPort 3 Diskette Drive Cannot read diskette 1 Diskette Drive 2 Diskette Drive Cable 3 Diskette 4 System Board Hard disk drive problem 1 Hard Disk Drive 2 Hard Disk Drive Cable 3 System Board Printer problem 1 Check Configurati...

Page 279: ...oblem remains do the following 1 Power off the computer 2 Remove or disconnect one of the following devices Any external device or cable Any PCMCIA device 3 Power on the computer 4 If the symptom remains repeat steps 1 2 and 3 until you find the failing adapter or device 5 If the problem remains replace the Power Card 6 If this does not solve the problem replace the system board ThinkPad 510 2604 ...

Page 280: ...ght Status Indicated Battery needs charging Battery is charging Computer is powered on Computer is in suspend mode Hard disk drive is active Diskette drive is active Keyboard is in Num Lock mode Keyboard is in Caps Lock mode Keyboard is in Scroll Lock mode PCMCIA Test Card The green LED on the PCMCIA test card lights when the PCMCIA test is running If the LED does not go on check that the card is ...

Page 281: ...Diskette Drive Adapter or another unrecognizable adapter The missing device is defective The adapter or device is not an IBM product If the number of drives installed in the computer differs from the number shown in the installed devices list an error can occur during the diagnostic tests Restart the computer and correct the drive information in the Set Configuration menu before running the diagno...

Page 282: ...stics program will load from the diskette drive To start advanced diagnostics from the hard disk drive do the following 1 Power on all external devices 2 Power on the computer Note Some programs cause the diagnostic tests to give inaccurate results The following steps prevent these programs from being loaded into memory while starting the advanced diagnostics 3 When the message Starting PC DOS app...

Page 283: ...copy the System files from the Advanced Diagnostics diskette to the hard disk drive Restoring the TP 510 System Files The subdirectory C THINKPAD DIAGS on the hard disk drive contains the ThinkPad 510 Diagnostics programs If the hard disk drive is reformatted or the files in the subdirectory on the hard disk drive are corrupted use the Advanced Diagnostics diskette to restore the diagnostic progra...

Page 284: ...ETTE OR PRINTER 0 1 then press Enter 8 If you are logging to diskette press A ENTER THE DRIVE ID FOR ERROR LOG then press Enter 9 Press 9 END LOG UTILITIES then press Enter Starting the Test 1 Press 1 RUN TESTS MULTIPLE TIMES then press Enter 2 Select the device you suspect has a failure then press Enter 3 Select the number of times to run the test then press Enter 4 Press N WAIT EACH TIME AN ERRO...

Page 285: ...bination Setup Program Ctrl Alt F3 System Parameters setup Must be started at the DOS prompt or the Diagnostic Menu Func F3 Power Management setup can be started at any time after the computer is powered on This is page 2 of System Parameters Press Esc to display the Exit Menu Utilities The system is configured with several utility programs These programs provide added function that enhances the u...

Page 286: ...and the marking of defective areas A partition is reserved on the hard disk drive to save data before the computer enters Hibernation mode Warning Running this utility causes loss of data on the hard disk drive It is important that the customer backup all data prior to using this utility Important Run the PHDISK utility if you change the operating environment reformat the hard disk drive or add ad...

Page 287: ... Bus Memory Standard 4MB Memory Maximum 20MB CMOS RAM 256 bytes Video VGA with 1MB VRAM Diskette Drive 3 5 inch Hard Drive 200MB 2 5 inch Audio Subsystem Yes Standard AT Audio PCMCIA One Type II slot Keyboard TrackPoint II ThinkPad MultiPort Provides connections for the following options External Keyboard External Mouse External Diskette Drive External Display External Serial Device External Paral...

Page 288: ...allic parts or metal flakes can cause electrical shorts 1 Remove Battery Pack 2 Lift Keyboard Tabs located along the inside front edge of the keyboard hold the keyboard in the bottom cover Insert a small screwdriver at 2A and 2B between the front of the keyboard and the bottom cover Gently pry the bottom cover away from the keyboard to release the keyboard 3 Disconnect Three Ribbon Cables Remove K...

Page 289: ...ard disk drive 8 Remove the Hard Disk Drive 4 G screws near FCC notice 9 Lift System Board Gently lift the system board and turn it over Be careful not to lose the two plastic system board inserts 1ð Disconnect Pointing Device Cable 11 Disconnect LCD Display Cable 12 Disconnect Parallel Port Cable In metal frame on system board rear Power Switch Assembly see Parts Listing on page 282 13 Remove Two...

Page 290: ...ThinkPad 510 Exploded View 2A 13 14 15 2B 278 IBM Mobile Systems HMM Volume 1 ...

Page 291: ...Bottom Cover Screws DD DD EE EE EE EE EE G G G G G G EE G DD EE Black Black Black ThinkPad 510 2604 279 ...

Page 292: ...Latches 2 On Off Switch 3 PCMCIA Eject Button 4 PCMCIA Slot 5 TrackPoint II 6 Right Button pointing stick 7 Memory Card Access Panel 8 Left Button pointing stick 9 Battery 1ð Status Indicator LEDs 280 IBM Mobile Systems HMM Volume 1 ...

Page 293: ...yboard connector 6 Parallel port connector 7 Keyboard connector 8 Power card connector 9 LCD color connector 1ð PCMCIA connector 11 IC DRAM card connector 12 PAD1 and PAD2 13 Multiport replicator connector 14 LCD power connector 15 LCD data connector J13 J14 J4 J5 J12 J7 J6 J9 J10 J8 J15 J3 J1 J2 B1 ThinkPad 510 2604 281 ...

Page 294: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 282 IBM Mobile Systems HMM Volume 1 ...

Page 295: ...Parts Listing continued 12 13 14 ThinkPad 510 2604 283 ...

Page 296: ...ttery 73G3417 9 ThinkPad MultiPort 73G3388 10 Diskette Drive Cable External 73G3422 Parallel Port Cable Internal 73G3421 Hard Disk Cable Internal 59G7927 11 AC Adapter 73G3411 12 Power Switch Spring 73G3449 13 Power Switch Slide 73G3385 14 Power Switch Clip 73G3448 4MB IC DRAM 8189098 8MB IC DRAM 8189099 16MB IC DRAM 19H8061 External Diskette Drive 59G7918 Screw Pack 1 mouse hard disk drive screw ...

Page 297: ...eous Symptoms 300 Undetermined Problems 301 Related Service Procedures 302 Power On Password 302 Reset Button 302 Checking the Installed Devices List 302 ThinkPad File TPF Card 302 IC Card Controller 302 Product Overview 302 FRU Removals and Replacements 304 ThinkPad 710T Exploded View 306 Locations 307 System Top View 307 System Board Connector Top View 308 Parts Listing 310 Copyright IBM Corp 19...

Page 298: ...Resume indicator works as the power on indicator when the power switch is pressed One long beep sounds Memory test begins memory size appears on the top left corner of the screen and the Easy Setup screen or Password Menu screen appears Note If the Resume Suspend Switch is not held in the On position when the computer is powered on the user defined screen appears DID EITHER THE EASY SETUP OR PASSW...

Page 299: ...completely go to Power Systems Checkout on page 290 and follow the procedure If the power is on but the expected screen does not appear go to Symptom to FRU Index on page 296 006 Note all error codes on the screen Go to Symptom to FRU Index on page 296 and find the error code and follow the instruction If the problem remains go to Undetermined Problems on page 301 ThinkPad 710T 2523 287 ...

Page 300: ...he instructions If the problem remains go to Undetermined Problems on page 301 009 IS THE DISPLAYED CONFIGURATION CORRECT WITH THE INSTALLED DEVICES Note Installed devices are displayed in a dark shade devices not installed are displayed in a gray shade Yes No 010 Go to Checking the Installed Devices List on page 302 011 Select All on the Test Menu and go to Step 012 on page 289 Diagnostic test wi...

Page 301: ...ll adapters drives and modules then test the computer several times An All Loop option is available for looping all the tests To exit from the looping select the test icon on the right bottom corner of the screen at the time of between each test If no error is detected go to Symptom to FRU Index on page 296 and use the user reported symptom If any errors are detected go to FRU Codes on page 298 01...

Page 302: ...e system board Otherwise replace the SIMM card Note The system board contains the first 4MB of the memory Power Systems Checkout To verify the symptom of the problem power on the computer using each of the power sources available If you suspect a power problem see the appropriate power supply check listed below AC Adapter Test on page 291 Battery Pack Test on page 292 Backup Battery Test on page 2...

Page 303: ...n for any sound that might indicate defective operation 5 Measure the output voltage at the AC adapter plug 1 2 If the voltage is incorrect but not 0 replace the AC adapter If the voltage is 0 check the power cord and the power outlet If the power cord and power outlet are OK replace the AC adapter If the voltage is correct suspect a short circuit or a failure in the computer Go to Short Circuit T...

Page 304: ... Circuit Test on page 301 Use the following procedure to check if the thermal protection has tripped 1 Measure the resistance with an ohmmeter between the T and contacts 2 The resistance should not be open infinity The thermal protection is detected when the temperature exceeds 70 C to 80 C 158 F to 176 F Wait until the battery temperature becomes normal then verify the resistance at the battery t...

Page 305: ...st on page 291 2 Verify the battery pack is not thermal protected by using the procedure on Battery Pack Test on page 292 3 Plug the quick charger to the AC adapter The charger power indicator should turn on 4 Install the battery pack the charging indicator should start blinking 5 Within 3 0 hours the battery pack not exhausted standard size will be fully charged and the charging indicator changes...

Page 306: ...incorrect but not 0 replace the car battery adapter If the voltage is 0 check that the adapter connector has good contact with cigarette socket If the connection is good replace the adapter If the voltage is correct and the computer operates with the AC Adapter replace the car battery adapter If the voltage is correct and the computer fails with AC adapter also perform the AC Adapter Test procedur...

Page 307: ...s are stopped and their present states are stored in memory to save power When the computer returns to resume mode the computer restores the same states as when it entered suspend mode One beep sounds and the indicator glows a steady green when the resume operation is completed The computer enters suspend mode when A battery low condition is detected The Suspend Resume switch is activated When the...

Page 308: ...FRU Action 10X 1 System Board 110 Check Memory Checkout on page 290 before changing any device 1 SIMM Card 2 System Board 111 1 Option Bus 2 System Board 161 1 Refer to Backup Battery Test on page 293 2 System Board 162 See Checking the Installed Devices List on page 302 before changing any FRU 1 Check Device Configuration 2 System Board 3 Diskette Drive Assembly 4 Hard Disk Drive Assembly 5 Diske...

Page 309: ...kette Drive Assembly 3 Diskette Drive Cable 602 1 Diskette Drive Assembly 9XX 1 System Board 2 Parallel Device 11XX 1 System Board 2 Serial Device 12XX 1 System Board 2 Serial Device 3 Communication Cable 17XX 1 Disk Drive Assembly 2 System Board 24XX 1 System Board 2 LCD Assembly 5001 5016 1 System Board 2 LCD Assembly 5017 5020 1 LCD Assembly 2 System Board 8601 8603 1 System Board 2 Mouse 86XX ...

Page 310: ...age 464 to isolate diskette problems to a FRU If the problem still remains and the system board has not been replaced replace the system board FRU Code FRU 10 System Board 20 Memory See Memory Checkout on page 290 30 Keyboard 31 Numeric Keypad 32 Keyboard External 33 Mouse 35 Digitizer 36 LCD Digitizer 40 LCD Assembly 41 External CRT 50 External Diskette Drive 55 Hard Disk Drive 60 System Board 65...

Page 311: ...llowed by four short beeps each time you press the power on off button 1 Connect an AC adapter or install a fully charged battery Computer cannot power on due to low battery voltage One beep every second 1 Connect AC adapter or install fully charged battery allow computer to complete shutdown before changing the battery Computer is shutting down due to low battery voltage Two short beeps 1 POST er...

Page 312: ...ning 1 Inverter Card 2 LCD Assembly 3 Switch and LED Card 4 System Board LCD backlight intensity not adjustable 1 LCD Assembly 2 Switch and LED Card 3 System Board LCD contrast not adjustable 1 LCD Assembly 2 System Board 3 Switch and LED Card System hang or intermittent hang See Undetermined Problems on page 301 before replacing any FRUs 1 Press Reset Button 2 System Board 3 Operating System The ...

Page 313: ...ider external electrical noise that can have an effect on the computer Check that the EMC contacts on the system board are not broken The contacts are fragile and can be easily damaged Short Circuit Test 1 Visually check the cables wires and connecters for any short circuits open wires and damage If a short circuit or burned parts are found replace the parts 2 Disconnect then reconnect all the ext...

Page 314: ...st Menu it means that the device is defective Make sure that the device is connected properly If the symptom continues replace the device or the system board FDD Parallel and Serial icons are always displayed in dark shade That is these icons represent adapters on the system board and do not represent external devices ThinkPad File TPF Card The TPF card is functionally equivalent to a hard disk dr...

Page 315: ... 486SLC2 25 MHz Bus Architecture AT Bus Memory Standard 4MB RAM Memory Maximum 12MB RAM VGA Video 640 x 480 resolution Support for 16 concurrent gray scales Hard Drive 60MB HDD model ThinkPad file card TPF model ThinkPad 710T 2523 303 ...

Page 316: ...and are not left loose inside the computer Verify this by shaking the computer and listening for rattling sounds Metallic parts or metal flakes can cause electrical shorts 1 Battery Pack To replace the backup battery use a coin to open the backup battery door on the bottom cover Reset configuration after replacing the backup battery 2 Four Bottom Cover Screws 2 B 2 W At each corner 3 Top Cover Ass...

Page 317: ...ard bracket is in place before tightening the board screws Perform digitizer calibration for the new system board 13 One Screw Y 14 Shield Kit and DC DC Card 15 Inverter Card 16 Four Screws T In system board holding hard disk drive 17 Hard Disk Drive ThinkPad 710T 2523 305 ...

Page 318: ...ThinkPad 710T Exploded View 306 IBM Mobile Systems HMM Volume 1 ...

Page 319: ...trast Control Buttons 3 Brightness Control Buttons 4 Backlight ON OFF Switch 5 Reverse Video Switch 6 Hard Disk Drive Indicator HDD model 7 Battery Status Indicator 8 Battery Charge Indicator 9 Suspend Resume Switch 1ð Suspend Resume Indicator ThinkPad 710T 2523 307 ...

Page 320: ... View 1 Power Switch Cable Connector 2 LCD Power Connector 3 Switch and LED Card Connector 4 Digitizer Cable Connector 5 LCD Cable Connector 6 Sub Battery Connector 7 Digitizer Cable Connector 308 IBM Mobile Systems HMM Volume 1 ...

Page 321: ...ter Card Connector 2 SIMM Card Connector 3 DC DC Card Connector 4 Speaker System Board Bottom View HDD Model 1 Inverter Card Connector 2 SIMM Card Connector 3 DC DC Card Connector 4 HDD Connector 5 HDD Connector 6 Speaker ThinkPad 710T 2523 309 ...

Page 322: ...Parts Listing 1 2 3 4 5 6 7 8 9 10 11 12 13 3 3 14 15 3 16 17 18 19 21 20 17 310 IBM Mobile Systems HMM Volume 1 ...

Page 323: ... 53G6965 10 Switch Cable Assembly 53G6966 11 Battery Terminal Assembly 53G6967 12 Battery Pack Standard Size U S Canada LA AG AP Spain and Portugal 48G9775 Switzerland 48G9776 Norway Sweden Finland 48G9777 EMEA Others 48G9778 Benelux 48G9800 Japan 53G7143 12 Battery Pack Half Size U S Canada LA AG AP Spain and Portugal 53G7104 Switzerland 53G7105 Norway Sweden Finland 53G7106 EMEA Others 53G7108 B...

Page 324: ...3G7171 17 Miscellaneous Kit Hard Disk Drive 48G9780 18 Hard Disk Drive 60MB 53G6962 19 Switch and LED Card 48G9684 20 Sub Battery Except countries below 53G7092 For Switzerland 53G7093 For Benelux 53G7094 For Japan 48G9814 21 LCD Digitizer Cable 48G9686 External Diskette Drive without cable 48G9896 External Diskette Drive Cable 48G9897 Quick Charger 48G9820 Car Adapter U S Canada LA Japan 07G1190 ...

Page 325: ...ard bracket screw 10 Knob Sheet 53G7103 Knob sheet assembly 1 Screen control button top Label Group 53G6952 Serial No label blank 1 Artwork blank 1 Information label H 1 Information label H for Japan 1 Information label T 1 Information label T for Japan 1 Battery CSU label 1 Bracket Kit 53G6953 I O bracket assembly 1 AT BUS KBD mouse bracket 1 IC card bracket 1 HDD bracket 1 Miscellaneous Kit 53G6...

Page 326: ...3F9959 Japan 2 pin 6454377 Japan 3 pin 65F0031 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy 14F0069 5 Australia New Zealand 13F9940 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka 14F0015 South Africa 9 Switzerland 14F0051 10 Thailand 1838574 314 IBM Mobile Systems HMM Volume 1 ...

Page 327: ... FRU Index 329 Numeric Error Codes 329 Miscellaneous Symptoms 332 Undetermined Problem 333 Related Service Procedures 334 Checking the Installed Devices List 334 Automatic Configuration 335 Missing SCSI Device 335 Missing Non SCSI device 335 Locations 336 System Board 336 Parts Listing 337 Copyright IBM Corp 1995 315 ...

Page 328: ...nit answer No when you are asked if a wrap plug is used b Test the status indicators on the 3550 Expansion Unit by using the system status indicator test of the computer The corresponding indicators on the 3550 Expansion Unit turn on and off in the test except for the power on indicator This power on indicator does not turn off due to hardware restriction 4 If the user did not bring the computer w...

Page 329: ...r on the 3550 Expansion Unit again and make sure that the computer is firmly connected Check all cables and power cords Notes 1 The mouse or other pointing devices do not work if connected to the keyboard connector 2 The mouse or other pointing devices do not work if connected to the mouse connector on the numeric keypad 3 The computer keyboard does not work if an external keyboard is connected to...

Page 330: ...o to Step 016 on page 319 011 Restart the system program from The system partition on the hard disk of the computer The Reference Diskette or the backup copy of the system partition Ensure that the Enable and Disable settings are correct If you receive a warning on the screen concerning the Keep and Remove setting follow the instructions on the screen before continuing DID YOU HAVE TO CORRECT ANY ...

Page 331: ...the Main Menu DID YOU RECEIVE BOTH RESPONSES Yes No 017 Go to the Symptom to FRU Index on page 329 or If the problem is not corrected go to Undetermined Problem on page 333 018 If you are not at the Main Menu follow the instructions on the screen to advance to the Main Menu If you cannot advance to the Main Menu go to Undetermined Problem on page 333 Press Ctrl A and run the system checkout Notes ...

Page 332: ...d during the test of the 3550 Expansion Unit when the test is successfully completed n can be any number greater than 2 Yes No 021 Go to Step 023 022 Follow the action described on the screen If the problem is not corrected go to the Symptom to FRU Index on page 329 023 DID THE POST END WITHOUT AN ERROR Yes No 024 If you noticed an error symptom or if you received any POST error codes when the com...

Page 333: ...n Unit and external devices Check the power supply fan in the 3550 Expansion Unit and make sure it is working properly Check the power supply voltages see Power Systems Checkout on page 327 Start an error log and run the tests several times If you did not find a problem go to Undetermined Problem on page 333 Expansion Unit 3550 321 ...

Page 334: ... the computer The corresponding indicators on the 3550 Expansion Unit turn on and off in the test except for the power on indicator This power on indicator does not turn off due to hardware restriction 4 If the user did not bring the computer with the 3550 Expansion Unit use a properly working computer with the 3550 Expansion Unit 5 If the docking station serial number is below 97 C0001 and the co...

Page 335: ...xpansion Unit again and make sure that the computer is firmly connected Check all cables and power cords Notes 1 The mouse or other pointing devices do not work if connected to the keyboard connector 2 The mouse or other pointing devices do not work if connected to the mouse connector on the numeric keypad 3 The computer keyboard does not work if an external keyboard is connected to the 3550 Expan...

Page 336: ...o to Step 016 on page 325 011 Restart the system program from The system partition on the hard disk of the computer The Reference Diskette or the backup copy of the system partition Ensure that the Enable and Disable settings are correct If you receive a warning on the screen concerning the Keep and Remove setting follow the instructions on the screen before continuing DID YOU HAVE TO CORRECT ANY ...

Page 337: ...Menu DID YOU RECEIVE BOTH RESPONSES Yes No 017 Go to the Symptom to FRU Index on page 329 or If the problem is not corrected go to Undetermined Problem on page 333 018 If you are not at the Main Menu follow the instructions on the screen to advance to the Main Menu If you cannot advance to the Main Menu go to Undetermined Problem on page 333 Press Ctrl A and run the system checkout Notes 1 If the ...

Page 338: ... displayed during the test of the 3550 Expansion Unit when the test is successfully completed n can be any number Yes No 021 Go to Step 023 022 Follow the action described on the screen If the problem is not corrected go to the Symptom to FRU Index on page 329 023 DID THE POST END WITHOUT AN ERROR Yes No 024 If you noticed an error symptom or if you received any POST error codes when the computer ...

Page 339: ...ation If the power cord is not the problem either the power supply is defective or another component is defective and is causing the power supply to shut off To verify that the power supply is operating correctly do the following 1 Power off the 3550 Expansion Unit and disconnect the 3550 Expansion Unit power cord 2 Remove all power supply connectors power supply connector P1 P2 and drive connecto...

Page 340: ... If you have completed that procedure go to Undetermined Problem on page 333 Power Supply Connector P1 1 10 Power Supply Connector P2 1 8 Pin Signal V dc Min V dc Max 1 12 volts 11 52 12 6 2 3 Ground 4 5 volts 4 8 5 25 Pin Signal V dc Min V dc Max 1 2 3 4 5 volts 4 8 5 25 5 6 7 8 10 Ground 9 20 volts 19 0 21 0 Pin Signal V dc Min V dc Max 1 2 12 volts 11 52 12 6 3 Power Good 4 0 5 25 4 On Off Sign...

Page 341: ...diagnose the POST error message 4 If you did not receive an error message look for a description of your error symptoms in the first part of this index 5 Check all power supply voltages before you replace the system board of the 3550 Expansion Unit See Power Systems Checkout on page 327 6 If an error message is not listed there is a device installed that requires an additional diskette or service ...

Page 342: ...3550 Expansion Unit 0011XX00 not listed above Check the power supply voltages before replacing the system board of the 3550 Expansion Unit See Power Systems Checkout on page 327 1 System Board of 3550 Expansion Unit 00120700 1 Communication Cable 2 Dual Async Adapter A 0012XX00 not listed above 1 Dual Async Adapter A 2 System Board of 3550 Expansion Unit 3 Any Serial Device 0014XX00 See Printer Ch...

Page 343: ...XX 0167XXXX For diagnostic information refer to the Token Ring Network Adapter A service information 1 Token Ring Network Adapter A 2 System Board of 3550 Expansion Unit 0210XXXA 60MB 0210XXXB 80MB 0210XXXC 120MB 0210XXXD 160MB 0210XXXE 320MB 0210XXXF 400MB 0210XXXG 40MB 0210XXXH 1GB 0210XXXI 108MB 0210XXXJ 216MB 0210XXXU Size undetermined If the failing device is an external device go to the exte...

Page 344: ...s 1 External Display 2 Docking Frame One or more keys do not work on the external keyboard but the 3550 Expansion Unit is otherwise functional See External Keyboard Auxiliary Input Device Checkout on page 465 1 External Keyboard 2 Keyboard Cable 3 System Board of 3550 Expansion Unit Power good light does not turn on and fan runs 1 System Board of 3550 Expansion Unit 2 Power Supply Power good light...

Page 345: ...s or devices Do not isolate adapters or devices that are known to be good a Non IBM devices b Modem printer mouse external keyboard external display numeric keypad or other external devices c Any adapter d SCSI device 3 Power on the 3550 Expansion Unit and reconfigure the system 4 Run system checkout see Step 016 on page 319 If diagnostic tests cannot be loaded from the computer hard disk drive lo...

Page 346: ...g conditions The system partition on the computer hard disk drive fixed disk drive or the Reference Diskette you are using does not contain the code contained on an option diskette required to support the device Copy the option diskette of the missing device to the system partition of the computer hard disk drive or to the Reference Diskette The SCSI interface on the system board of the 3550 Expan...

Page 347: ...ect all internal and external SCSI devices from the 3550 Expansion Unit Warning See Automatic Configuration before continuing 2 Power on the 3550 Expansion Unit and run Automatic Configuration If the built in SCSI controller is not on the Installed Device List in advanced diagnostics replace the system board of the 3550 Expansion Unit 3 Reconnect the devices to the 3550 Expansion Unit Note The bui...

Page 348: ... Pointing Device Connector 5 Keyboard Connector 6 120 Pin Connector 7 System Board Sub Connector 8 Power Supply Connectors 9 Internal SCSI Cable Connector 1ð System Board Main Interface 11 Wire Assembly Connector 12 Backup Battery 13 16 Bit Expansion Slots 336 IBM Mobile Systems HMM Volume 1 ...

Page 349: ...Parts Listing 1 2 4 5 6 7 2 3 3 8 Expansion Unit 3550 337 ...

Page 350: ...009 Board ASM LED 66G6007 Wire ASM LED Power Micro Sensor 66G6008 Device Cable Internal SCSI 50 pin 66G6010 4 Docking Frame Model 001 49G2659 Cable ASM VGA 4 Docking Frame Model 002 49G2666 Power Switch Control Actuator Cable ASM VGA 5 Power Supply Model 001 49G2663 5 Power Supply Model 002 49G2668 6 Attachment Plate 49G2660 7 Base Frame 49G2658 Left and Right Rails Cover LED Board Guide Card Guid...

Page 351: ... Checking the Installed Devices List 358 Security 359 How to Run the Diagnostics 359 SCSI Diagnostics Dock I 362 Selecting a SCSI Device Test 364 Product Overview 366 FRU Removals and Replacements 367 1010 Bottom Cover 368 1020 Video Cable Cover 368 1030 Blank Bezel 369 1040 LED Assembly 370 1050 Buzzer 370 1060 Key Lock Assembly 371 1070 Security Feature 371 1080 Main Board 373 1090 Speaker 375 1...

Page 352: ... the computer and test it 6 If external devices are attached to the Dock I such as an audio amplifier check the device by referring to the manual shipped with the device 7 When the release lock lever is opened with the computer docked on the Dock I and power is on a warning is indicated by a warning beep and a LED message If either do not work the problem is in the LED or the warning system 8 If t...

Page 353: ...ng devices do not work if they are connected to the keyboard numeric keypad connector 2 The mouse or other pointing devices do not work if they are connected to the mouse connector on the numeric keypad that is connected to the Dock I 3 The computer keyboard does not work when an external keyboard is connected to the Dock I Reinstall all external devices Power on all external devices Press and hol...

Page 354: ... No 008 If you cannot check the error code Press and hold F1 then power on the computer Hold F1 until the Easy Setup screen or an error message appears Write down all post error codes that are displayed Press the Pause key when an error code appears to keep the screen from scrolling Press F1 to continue To run system checkout or if you suspect another problem go to Step 010 on page 343 009 Go to S...

Page 355: ...the POST Note the symptoms and go to Symptom to FRU Index on page 351 012 Select Test and press Enter DID THE ADVANCED DIAGNOSTIC SCREEN APPEAR 1 1 1 2 2 2 Yes No 013 If the keyboard does not work go to External Keyboard Auxiliary Input Device Checkout on page 465 Otherwise go to Symptom to FRU Index on page 351 014 Step 014 continues Dock I 3545 343 ...

Page 356: ...FRU Codes on page 356 and replace the appropriate FRUs 019 Go to the advanced diagnostic screen by pressing Ctrl A and run the following tests Diskette drive test use a blank diskette Serial port test with the wrap plug Note Install the wrap plug on the serial port of the Dock I Parallel port test with the wrap plug Note Install the wrap plug on the parallel port of the Dock I Keyboard test see Ho...

Page 357: ...n run the SCSI test See SCSI Diagnostics Dock I on page 362 4 Reconnect all adapters drives and devices then test the system several times A Loop Test option is available for running all the tests See How to Run the Loop Test on page 360 After stopping the loop test check that the error log appears in the error list See Error Log on page 362 If no errors were detected go to Undetermined Problem on...

Page 358: ...r another component is defective causing the power supply to shut off To verify that the power supply is operating correctly do the following 1 Power off the computer and disconnect the Dock I power cord 2 Remove all internal and external devices and the computer from the Dock I 3 Remove power supply connector P3 from the I O card and the SCSI power supply connector from the SCSI device P2 P3 P1 3...

Page 359: ...n board and P2 from the I O card 10 Install jumpers between pins 2 and 6 and pins 8 and 9 of connector P2 of the power supply 11 Connect the Dock I power cord 12 Check the power supply voltages on connectors P1 P2 and the SCSI power supply connector using Table 1 and Table 3 on page 348 then check that the fan is turning If any of the voltages are not correct replace the power supply If all voltag...

Page 360: ...olts 4 8 5 25 4 5 Ground 6 12 volts 11 46 13 2 7 Ground 8 12 volts 11 46 12 6 9 5 volts 4 53 5 5 10 Ground Table 3 Power Supply Connector P2 Pin Signal V dc Min V dc Max 1 Power on 2 System on 4 0 5 25 3 VCC 4 Mode control 5 5 volts 4 8 5 25 6 8 Ground 7 12 volts 11 46 12 6 9 Docked 10 NC 348 IBM Mobile Systems HMM Volume 1 ...

Page 361: ...r Supply Connector Table 4 Power Supply Connector P3 Pin Signal V dc Min V dc Max 1 CVCC 19 21 2 Ground Table 5 SCSI Power Supply Connector Pin Signal V dc Min V dc Max 1 12 volts 11 46 12 6 2 3 Ground 4 5 volts 4 8 5 25 Dock I 3545 349 ...

Page 362: ... the computer remove the Dock I from the computer and check that the computer works correctly Information is now displayed on the LCD screen using the computer s video control function not the AD VC adapter If the computer works correctly make sure that the ActionMedia II Adapter is installed in the 16 bit AT bus connector of the Dock I Then reinstall the computer onto the Dock I If there is still...

Page 363: ...f no error codes are available use narrative symptoms If the symptom is not listed or you cannot correct the problem using this index go to Undetermined Problem on page 357 IMPORTANT 1 Before replacing any SCSI device verify that there are no duplicate SCSI ID settings 2 Make sure that there are no conflicts of hardware settings such as interrupt level memory address DMA channel and I O address 3 ...

Page 364: ...ervicing 2 See Undetermined Problem on page 357 2XX 1 See the Symptom to FRU Index for the computer you are servicing 2 Main board 3 IC DRAM card 3XX 1 See External Keyboard Auxiliary Input Device Checkout on page 465 6XX 1 Before changing any devices run the diagnostic tests 2 FDD external attachment kit 3 Diskette drive assembly 4 I O card 11XX 12XX 1 Serial devices 2 Communication cable 3 I O c...

Page 365: ...e IPL from the file servicer 1 Network Adapter External display screen changes colors 1 Go to External Display Self Test on page 464 One or more keys do not work on the external keyboard but the Dock I is otherwise functional 1 Go to External Keyboard Auxiliary Input Device Checkout on page 465 Computer does not work power good light does not turn on but the fan runs 1 See Undetermined Problem on ...

Page 366: ... Assembly 3 Main Board 4 I O Card Note While related to the SCSI hard disk installed in the Dock I the LED for the hard disk drive does not work when you access the SCSI hard disk The beep sounds continuously 1 Before replacing any devices check that the release lock lever is opened 2 Security Feature Group 3 Main Board The HDD 2 is not recognized and no error codes appear on the screen The passwo...

Page 367: ...l the computer onto the Dock I and run the Automatic Configuration 1 AD VC Adapter 2 I O Card 3 Main Board A particular color red green or blue appears considerably more than any other two colors even after the Color Adjustment is made Note Make sure the video connector is correctly connected 1 AD VC Adapter 2 Video Connector 3 Main Board No motion video appears in the window for motion video 1 AD...

Page 368: ...e the FRU by following the instructions in the Symptom to FRU Index for the computer being serviced Then dock the computer on the Dock I to check if any FRU codes appear Use the table below If the problem remains after the FRUs are replaced go to Undetermined Problem on page 357 FRU Code FRUs of the Dock I 10 1 Main board 2 I O card 15 1 Audio card 2 I O card 30 Reserved 32 1 See External Keyboard...

Page 369: ...eyboard external display external diskette drive numeric keypad or other external devices c Any adapter Note Removing an adapter or device might cause configuration errors Ignore error code 174 d SCSI device e Hard disk drive 3 Power on the system and check if the problem has changed 4 If the symptom remains repeat Steps 1 through 3 until you find the failing adapter or device or until all adapter...

Page 370: ... PC Card is inserted Warning light Checking the Installed Devices List The HDD 1 or FDD 1 represents the first drive in the system configuration respectively Similarly the HDD 2 or FDD 2 represents the second drive usually attached through a Dock I Notes 1 Neither the Dock I nor the adapters and SCSI devices installed in the Dock I appear as icons on the screen 2 HDD 1 and HDD 2 icons are for the ...

Page 371: ...k has three positions 2 1 Security Hook The hook for a security chain or cable is located on the rear of the Dock I The diameter of the hook is 4 mm 0 15 in or less Attach a chain or similar item through the hook and secure the Dock I to a desk or similar stable item Icon Cover Lock Computer Lock Power Secured Key 1 Lock Lock No Removable Unlock Unlock No Not Removable 2 Lock Lock Yes Removable Ho...

Page 372: ... exit the loop test press and hold Ctrl Pause until the interrupt is accepted by the test program A beep sounds when the interrupt is accepted The test loop stops at the end of the current test How to Run the Keyboard Test 1 Power off the computer 2 Remove the external keyboard if one is attached 3 Press and hold F1 key then power on the computer Hold F1 until the Easy Setup screen appears 4 Selec...

Page 373: ...correctly by reseating the card If it still does not light after reseating try using another slot for the test If the LED still does not go on and the test fails replace the FRU shown in the diagnostic error code Diagnostic Error Indications If an error is detected the following appears Large X on the left side of the device icon Device ID three digits Error code two digits FRU code four digits Th...

Page 374: ... system memory Use the following procedure to display the errors 1 End the test if it is running 2 Press Ctrl A to select the advanced diagnostic mode 3 Press Ctrl E 4 The error log appears 5 To exit the screen select the cancel icon or press Esc The error log is not saved when system power is turned off SCSI Diagnostics Dock I The SCSI diagnostics help you troubleshoot SCSI adapter and device pro...

Page 375: ... the computer and external SCSI devices Insert the Dock I Option Diskette into drive A 2 Power on all attached external SCSI devices then power on the computer 3 In the main menu select Diagnostics then select Test SCSI subsystem 4 The following screen appears Note In this screen SCSI controller of the Dock I appears as Adapter 0 Status Ready Figure 2 Select SCSI Adapter Screen Note If the followi...

Page 376: ... FOR DEVICES IBM SCSI DIAGNOSTICS 1 1 SCSI ID LUN Vender Product Rev Capacity Type 6 0 IBM KZ P R144 160956146 Hard F1 Help F5 User Select Up Down ENTER Select ESC Quit Selecting a SCSI Device Test The first SCSI device in the list with the lowest SCSI ID is highlighted 1 Select the device to test with the cursor and press Enter Adapter Diagnostics Three pass fail tests are run on the built in SCS...

Page 377: ...at the drive reads the data correctly Read Write Test This test issues Write commands then reads the data back and compares the write and read data to verify that the drive is operating correctly This test destroys all data test on the drive Low Level Format Drive This test performs a low level format all existing data is destroyed It is not necessary to run this test unless your SCSI drive was us...

Page 378: ...bsystem Storage device connectors ThinkPad hard disk connector Internal small computer system interface SCSI device connector External display connector Video in connector I O Card Docking connector 240 pin External SCSI connector FDD connector Parallel connector Serial connector Keyboard or numeric keypad connector Mouse connector Power supply 70 watt Automatically switches to 100 125 V ac or 200...

Page 379: ...hat pertain to replacement See Locations for internal cable connections and arrangement information CAUTION Before removing any FRU power off the Dock I remove the computer unplug all power cords from electrical outlets then disconnect any interconnecting cables CAUTION In the U K by law the telephone cable must be connected after or disconnected before the power cord Warning The main board adapte...

Page 380: ...1010 Bottom Cover 1 2 3 1020 Video Cable Cover 1 2 3 4 Step Color and type quantity Length 2 Black screw 4 7 mm 0 28 in Note Make sure you use the correct screw 368 IBM Mobile Systems HMM Volume 1 ...

Page 381: ...1030 Blank Bezel Bottom Cover 1010 Note When you install the blank bezel set the edge of the bezel into the groove of the Dock I Then put the latch of the bezel into the Dock I catch Dock I 3545 369 ...

Page 382: ...status indicators and headphone jack into the each hole 3 Hook the 4 to the guide 4 Reinstall the two screws 1050 Buzzer Bottom Cover 1010 5 6 7 Step Color and type quantity Length 1 White self tapping for plastics 2 Diameter 2 mm 0 08 in 8 mm 0 31 in 6 White screw 1 5 mm 0 20 in Note Make sure you use the correct screw 370 IBM Mobile Systems HMM Volume 1 ...

Page 383: ...1040 Open the release lock lever of the Dock I by setting the key to the center position and moving the slide knob to the right 1 2 3 4 5 6 7 Step Color type quantity Length 4 Black self tap screw 2 8 mm 0 31 in 6 White self tap screw 3 5 mm 0 20 in Note Make sure you use the correct screw Dock I 3545 371 ...

Page 384: ...following 1 Fasten the microswitch with the latches 8 2 Assemble the three highlighted parts as shown Rearside view 3 Set 9 1ð and 11 of the Dock I into the security feature as shown 4 Reinstall the three screws 372 IBM Mobile Systems HMM Volume 1 ...

Page 385: ...Color and type quantity Length 1 Black self tap screw 2 8 mm 0 31 in 2 Black screw 2 5 mm 0 20 in 3 White screw 1 5 mm 0 20 in 5 White screw 4 5 mm 0 20 in 6 Black screw 4 5 mm 0 20 in Note Make sure you use the correct screw Dock I 3545 373 ...

Page 386: ...nnector 13 Remove the three screws 14 Disconnect the I O card interface connector and remove the main board Warning When you remove the main board be careful not to damage the main board with the screw brackets 15 Step Color and type quantity Length 13 White screw 3 5 mm 0 20 in Note Make sure you use the correct screw 374 IBM Mobile Systems HMM Volume 1 ...

Page 387: ...1090 Speaker Bottom Cover 1010 Main Board 1080 Step Color and type quantity Length 2 White self tap screw 8 6 mm 0 24 in Note Make sure you use the correct screw Dock I 3545 375 ...

Page 388: ...Main Board 1080 Note 3 When you remove the four connectors note the location of each connector Step Color and type quantity Length 1 White screw 2 5 mm 0 20 in Note Make sure you use the correct screw 376 IBM Mobile Systems HMM Volume 1 ...

Page 389: ...nly enough to disconnect the power supply connecters under the card Do not pull the card out because there are three more cables connected to the card Step Color and type quantity Length 1 White screw 6 5 mm 0 20 in 2 Black self tap screw 1 8 mm 0 31 in 4 White screw 2 5 mm 0 20 in Note Make sure you use the correct screw Dock I 3545 377 ...

Page 390: ...378 IBM Mobile Systems HMM Volume 1 ...

Page 391: ...rd Bottom Cover 1010 Main Board 1080 Audio Card 1100 Step Color and type quantity Length 1 White screw 2 5 mm 0 20 in 2 White self tap screw 2 5 mm 0 20 in Note Make sure you use the correct screw Dock I 3545 379 ...

Page 392: ...king Connector 240 pin 3 Lever Cover 4 Right Speaker 5 Handle 6 Blank Bezel 7 Status Indicator 8 Headphone Jack 9 Release Lock Lever 1ð Security Lock 11 Slide Knob 12 Left Speaker 13 Docking Knob 14 Hooks 380 IBM Mobile Systems HMM Volume 1 ...

Page 393: ...t Left Jack 5 Speaker In Left Jack 6 Power Cord Connector 7 Cable Opening 8 Video in Connector 9 External Display Connector 1ð Speaker In Right Jack 11 Audio Out Right Jack 12 Security Hook 13 Parallel Connector 14 External Diskette Drive Connector 15 Keyboard Numeric keypad Connector Dock I 3545 381 ...

Page 394: ...eaker In Jack 9 External Display Connector 1ð Video In Connector 11 Security Feature Microswitch Interface CN 22 12 LED Cable Connecter 13 Key Lock Assy Microswitch Interface CN 21 Note Switch 1 switch 4 and all 4 and 8 position DIP switches have no effect on system operation The settings for other switches can be found in the User s Guide 382 IBM Mobile Systems HMM Volume 1 ...

Page 395: ...face 4 External SCSI Connector 5 Parallel Connector 6 External Diskette Drive Connector 26 pin 7 Serial Connector 8 Keyboard Numeric Keypad Connector 9 Mouse Pointing Device Connector 1ð Audio Card Interface 11 Main Board Interface 12 Docking Connector 240 pin Rearside Dock I 3545 383 ...

Page 396: ...Audio Card 1 LED Assembly Cable Connector 2 I O Card Cable Connector 3 Audio Cable Connector 4 Main Board Cable Connector 5 I O Card Cable Connector 384 IBM Mobile Systems HMM Volume 1 ...

Page 397: ... Connector 3 Audio Card Cable Connector 4 Speaker Connector Right Power Supply 1 SCSI Power Supply Connector 4 pin 2 Power Supply Connector P3 2 pin 3 Power Supply Connector P1 10 pin 4 Power Supply Connector P2 10 pin 5 Power Cord Connector Dock I 3545 385 ...

Page 398: ...Parts Listing 1 2 3 4 5 7 8 9 6 2 8 13 10 11 12 6 386 IBM Mobile Systems HMM Volume 1 ...

Page 399: ...tted 4 brass 5mm 1 8mm 1 8mm self tapping 3 6mm hex stud 2 25mm wire router w screw loop 3278 3279 Emulation Adapter 53F6424 Enhanced 5250 Emulation Adapter 30F5384 PC Network Adapter 8286171 PC Network Adapter Cable 8286172 PC Network Adapter II 72X8105 PC Network Baseband Adapter 72X8101 SDLC Adapter 8286099 Communication Adapter Cable 8529274 Serial Parallel Adapter 8286147 Printer Cable 852921...

Page 400: ...6G3577 For Germany mica gray 66G3578 Audio Cable 66G3518 ThinkPad Hard Disk Installation Kit 66G3576 Internal SCSI Cable 66G3579 SCSI Hard Disk Tray 66G3580 ThinkPad Hard Disk Drive 170 MB 66G5066 For Germany mica gray 66G5085 ThinkPad Hard Disk Drive 340 MB 66G5068 For Germany mica gray 66G5087 Diskette Drive 66G5060 Diskette Drive Attachment Kit 66G5069 Belgian 95F5741 Canadian French 95F5466 Da...

Page 401: ...roduct Overview 422 Security 422 Main Card 423 Riser Card 425 Power Supply 426 Specifications 427 FRU Removals and Replacements 428 1010 Main Cabinet Group 429 1020 Audio Card 431 1030 Power Supply Unit 432 1040 Riser Card 436 1050 Main Card 437 1060 Keylock Assembly 439 1070 Micro Switch Group 440 1080 Solenoid Group 441 1090 Tray Unit Group 442 1100 Blank Cover Group 444 1110 Speaker and Speaker...

Page 402: ...nnel should service the computer The parts exchange form or parts return form attached to the FRU to be returned must describe the following Name and phone number of servicer in print Date serviced Date failed Date purchased Failure symptoms error codes and beep symptoms Procedure index and page number on which the symptom or error code is described The failing FRU name and part number Machine typ...

Page 403: ...rupt levels memory addresses DMA channels and I O addresses 3 Check that the SCSI ID is set correctly 4 Test and correct any computer problem before you test it with Dock II Use the computer documentation to resolve any computer problems 5 Test the computer with the external keyboard external display mouse and parallel and serial device connectors Use the keyboard mouse connector to test the exter...

Page 404: ...ternal keyboard mouse parallel and serial devices to the computer if used Use the keyboard mouse connector for testing the external keyboard and mouse Diagnose all computer problems first see the computer Hardware Maintenance Service manual DID THE TEST COMPLETE WITHOUT ANY ERROR Yes No 002 Have the computer serviced 003 Install the computer on Dock II Make sure that the computer is firmly connect...

Page 405: ... ARE THERE ANY EXTERNAL DEVICES ATTACHED TO THE DOCK II Yes No 004 Go to Step 007 005 DID THE POWER GOOD LIGHT FOR ALL OF THE EXTERNAL DEVICES TURN ON Yes No 006 See the manual for the failing device 007 DID YOU RECEIVE A POST ERROR CODE Yes No 008 If you cannot check the error code Press and hold F1 then turn on the computer Hold F1 until the Easy Setup screen or an error message appears Write do...

Page 406: ...ing the running of the POST Note the symptoms and go to Symptom to FRU Index on page 416 012 Select Test and press Enter DID THE DIAGNOSTIC SCREEN APPEAR 1 1 1 2 2 2 Yes No 013 If the keyboard does not work go to External Keyboard on page 404 Otherwise go to Symptom to FRU Index on page 416 014 Step 014 continues 394 IBM Mobile Systems HMM Volume 1 ...

Page 407: ... 419 and replace the appropriate FRUs 019 Go to the advanced diagnostic screen by pressing Ctrl A and run the following tests Diskette drive test use a blank diskette Serial port test with the wrap plug Note Install the wrap plug on the serial port of Dock II Parallel port test with the wrap plug Note Install the wrap plug on the parallel port of Dock II PCMCIA 2 test with the PC test card Note In...

Page 408: ...test See Running Diagnostics on page 410 3 Reconnect all adapters drives and devices then test the system several times A Loop Test option is available for running all the tests See How to Run the Loop Test on page 407 After stopping the loop test check that the error log appears in the error list See Error Log on page 409 If no errors were detected go to Undetermined Problems on page 421 and use ...

Page 409: ...d in the Dock II appear as icons on the screen 2 HDD 1 and HDD 2 icons are for the 2 5 inch ThinkPad hard disk drive If the devices are installed but the icon appears in a gray shade rather than a dark shade on the basic diagnostic screen it means that the devices are defective Turn off the computer and make sure that the devices are correctly connected If the symptom still remains after the compu...

Page 410: ...CN26 from the main card refer to Main Card on page 453 and CN56 from the riser card refer to Riser Card on page 455 4 Remove the SCSI power supply connector from the SCSI device 5 Install jumpers between pins 1 and 2 and pins 3 and 4 of JP2 on the main card 6 Connect the Dock II power cord 7 Check the power supply voltages on the CN26 CN56 and SCSI connectors by referring to the respective voltage...

Page 411: ...Min V dc Max 1 5 volts 4 75 5 25 2 Ground 3 12 volts 11 4 12 6 4 Ground 5 Sub 5 volts 4 75 5 25 6 System On 7 Power On 8 Mode Control 9 Security 10 Ground 11 Sub 12 volts 11 4 12 6 12 NC Pin Signal V dc Min V dc Max 1 CVCC 19 21 2 Ground Pin Signal V dc Min V dc Max 1 CVCC 19 21 2 Ground Dock II 3546 399 ...

Page 412: ...n Signal V dc Min V dc Max 1 2 3 5 volts 4 75 5 25 4 5 Ground 6 12 volts 11 4 12 6 7 Ground 8 12 volts 11 4 13 2 9 5 volts 4 53 5 5 10 Ground Pin Signal V dc Min V dc Max 1 12 volts 11 46 12 6 2 3 Ground 4 5 volts 4 758 5 25 400 IBM Mobile Systems HMM Volume 1 ...

Page 413: ...stic tests to determine the failing FRU If the advanced diagnostic tests with the wrap plug connected did not detect a failure replace the printer cable If the problem is not corrected do one of the following If the printer is attached to the parallel connector of Dock II replace the main card of Dock II If the printer is attached to the parallel connector on the adapter replace the FRUs in the fo...

Page 414: ...een is not rolling do the following to run the display self test 1 Turn off Dock II and the external display 2 Disconnect the external display signal cable from Dock II 3 Turn on the external display 4 Turn the contrast control to its maximum position 5 Turn the brightness control to its center detent position Check for the following conditions The screen should be white or light gray with a black...

Page 415: ... the problem is corrected Note If the replaced parts did not resolve the problem put the original parts back in the Dock II Do not replace non defective parts If the external display is attached to Dock II 1 Main card of Dock II 2 External display If the external display is attached to the display adapter 1 Display adapter 2 Main card of Dock II 3 Riser card 4 External display Dock II 3546 403 ...

Page 416: ...omputer and check the keyboard cable connector for the following voltages All voltages have a 5 voltage tolerance 4 5 3 1 2 6 P i n 1 2 3 4 5 6 5 0 G r o u n d 5 0 5 0 V o lt a g e V d c N o t U s e d N o t U s e d ARE ALL VOLTAGES CORRECT Yes No 002 Replacing the following FRUs one at a time until the problem is corrected Note If the replaced parts did not resolve the problem put the original par...

Page 417: ...ests The Enter key works the same as selecting the OK icon to reply OK 1 Press and hold F1 then turn on the computer Hold F1 until the Easy Setup screen appears CONFIG Date Time Password Start Up Test Exit 1 2 3 2 Select Test and press Enter The basic diagnostic screen appears 1 1 1 2 2 2 3 Select a device and press Enter to run the test Dock II 3546 405 ...

Page 418: ...ressing Ctrl A on the basic diagnostic screen 2 Select Tool to install the tools 3 Select a device press the Spacebar and install the tool Multiple devices can be selected by repeating this step A mark appears for the selected device 4 Select OK and press Enter if the selection is OK 5 Select a device and press Enter to start the tests 406 IBM Mobile Systems HMM Volume 1 ...

Page 419: ... basic diagnostic screen appears 5 Press Ctrl A to go to advanced diagnostic screen 6 Press Ctrl K a keyboard graphic appears on the screen 7 By pressing a key the mark appears or disappears on the corresponding key position on the screen Repeat this step for any keys that need to be tested 8 To exit the test press Esc or select the cancel icon How to Run the Audio Test Use the following procedure...

Page 420: ...y reseating the card If it still does not light after reseating try using another slot for the test If the LED still does not go on and the test fails replace the FRU shown in the diagnostic error code Diagnostic Error Indications If an error is detected the following appears Large X on the left side of the device icon Device ID three digits Error code two digits FRU code four digits The FRU code ...

Page 421: ...use of the POST process is kept by the hibernation or suspend functions To test this memory it must be re configured as part of the original memory size The memory re configuring is done by turning power off and on De allocation support is done only by the POST for memory errors All unrecoverable memory errors that occur during normal operation cause an interrupt to the operating system Error Log ...

Page 422: ...e into drive A 3 Turn on all attached external SCSI devices the computer then the Dock II 4 The Logo Screen appears IBM ThinkPad Dock II Option Diskette Version 1 00 Licensed Material Property of IBM C Copyright IBM Corp 1981 1994 All Rights Reserved U S Government Users Restricted Rights Use duplication or disclosure restricted by GSA ADP Schedule Contact with IBM 5 After a few seconds the Main M...

Page 423: ...appears when you select Test Expansion Unit on the Main Menu Select one 1 Run the test one time 2 Run the test Test Selection Menu Enter F1 Help F3 Exit 2 Select an item on the screen and follow the instructions that appear on the screen Dock II 3546 411 ...

Page 424: ...s the following if no SCSI controller is found No SCSI found SCSI Subsystem Diagnostics Utility V1 0 Enter F3 Exit If a SCSI controller is found the computer goes on to initialize the SCSI devices and displays the following Scanning Target n SCSI Subsystem Diagnostics Utility V1 0 Enter F3 Exit 2 If the initialization fails the following screen appears SCSI Initialization Failed SCSI Subsystem Dia...

Page 425: ...evices Test Menu ID0 ID1 ID2 ID3 ID4 ID5 ID6 ID7 Select one 1 All 2 device name 3 device name 4 device name 5 device name 6 device name 7 device name 8 device name 9 device name 0 Exit The device name may be any of the following SCSI Hard Disk SCSI Tape Drive SCSI CD ROM SCSI Optical Drive or No Device The SCSI controller of Dock II appears as ID7 on the screen 5 If a SCSI device exists and a test...

Page 426: ...stics Utility V1 0 Enter F3 Exit SCSI Devices Test Menu ID0 ID1 ID2 ID3 ID4 ID5 ID6 ID7 Select one 1 All 2 device name 3 device name 4 N device name 5 device name 6 device name 7 device name 8 device name 9 device name 0 Exit No Device Present 8 The test begins and the following pop up menu appears SCSI Subsystem Diagnostics Utility V1 0 Enter F3 Exit SCSI Devices Test Menu ID0 ID1 ID2 ID3 ID4 ID5...

Page 427: ...me 8 device name 9 device name 0 Exit IDn Test Passed device name 10 If the test is unsuccessful the following appears SCSI Subsystem Diagnostics Utility V1 0 Enter F3 Exit SCSI Devices Test Menu ID0 ID1 ID2 ID3 ID4 ID5 ID6 ID7 Select one 1 All 2 device name 3 device name 4 N device name 5 device name 6 device name 7 device name 8 device name 9 device name 0 Exit IDn Test Failed device name Dock I...

Page 428: ...ms If the symptom is not listed or you cannot correct the problem using this index go to Undetermined Problems on page 421 If you cannot correct the problem using this index go to Undetermined Problems on page 421 IMPORTANT 1 Before replacing any SCSI device verify that there are no duplicate SCSI ID settings 2 Make sure that there are no conflicts of hardware settings such as interrupt level memo...

Page 429: ...wer supply is running The fan is working correctly To stop the fan set the key lock to the external left position Computer is functional and the fan runs but the power on indicator does not turn on 1 LCD Circuit Board Group 2 Riser card 3 Go to Power Supply on page 398 Intermittent failures Do the loop test See How to Run the Loop Test on page 407 The power of Dock II cannot be turned off 1 Riser ...

Page 430: ... Codes Symptom Error FRU Action 10X 11X 1 Adapter in slot if used 2 Riser card 3 Main card 195 The computer was docked to the Dock II while in hibernation mode 1 Do the following steps a Turn off and undock the system b Turn on and shut down the system c Turn off and dock the system 1XX See the Symptom to FRU Index for the computer you are servicing If the problem remains go to Undetermined Proble...

Page 431: ...f an error is detected by the diagnostic tests a four digit FRU code is displayed Two suspected FRU codes are shown The two leftmost digits indicate the first FRU code The following table shows the FRU codes and their FRUs The most probable failing FRU is shown first Note Replace the FRUs one at a time in the sequence shown in the FRUs of the Dock II column If a replaced part did not resolve the p...

Page 432: ...tion 10 1 Main card 2 Riser card 15 1 Audio card 2 Riser card 30 Reserved 32 1 See External Keyboard on page 404 2 Main card 3 Riser card 33 1 External mouse 2 Main card 3 Riser card 45 See External Display on page 402 51 1 Diskette drive FDD 2 2 Main card 3 Riser card 56 1 Diskette drive FDD 2 2 Main card 3 Riser card 61 1 Hard disk drive HDD 2 2 Main card 3 HDD installation kit 70 Main card 80 R...

Page 433: ...d external display external diskette drive numeric keypad or other external devices c Any adapter Note Removing an adapter or device may cause configuration errors Ignore error code 174 d SCSI device e Hard disk drive 3 Turn on the system and check if the problem has changed 4 If the symptom remains repeat Steps 1 through 3 until you find the failing adapter or device or until all adapters or devi...

Page 434: ...nternal SCSI device connector Power Supply Security The Dock II has two features to secure it from being used by unauthorized persons Security Lock The security lock is located on the left panel of the Dock II and can be unlocked with the security lock key This security lock provides the following protection Cover Lock prevents unauthorized access to the devices and options inside the Dock II Comp...

Page 435: ...milar to the Adaptec AHA 1530P Adapter The Dock II also supports the IBM SCSI device for PS 2 SCSI Devices The SCSI controller on the main card supports up to seven SCSI devices includes internal and external Two of the seven devices can be installed inside the Dock II Terminators The terminator requirements for SCSI devices are The last device in an external SCSI chain must have the terminator in...

Page 436: ...lable for inserting different kinds of PCMCIA cards External Display Connector This connector on the rear of the Dock II is a 15 pin D shell connector The external display connector is the connector for the display signal cable of the external display Docking Connector This 240 pin connector is the expansion interface connector for notebook PCs and has the capabilities to support the following fea...

Page 437: ... computer is replicated to the serial connecter of Dock II Keyboard Numeric Keypad Connector This 6 pin connector on the rear of the Dock II allows the attachment of a keyboard The keyboard numeric keypad connector is marked with a small keyboard symbol The numeric keypad is attached to this keyboard numeric keypad connector Mouse Pointing Device Connector This 6 pin connector on the rear of the D...

Page 438: ...s for the cable of an internal SCSI device Power Supply The power supply switches automatically to either the 100 125 V ac or the 200 240 V ac voltage range when the power cord is plugged into a power outlet The power supply converts ac voltage to dc voltage to supply the Dock II and the computer with the correct operating voltages 426 IBM Mobile Systems HMM Volume 1 ...

Page 439: ...s Operating Environment Temperature 5 to 35 C 41 to 95 F Relative Humidity 8 to 95 non condensing Maximum wet bulb temperature 29 4 C 85 F Non operating Environment Temperature 5 to 43 C 41 to 109 F Relative Humidity 8 to 95 non condensing Maximum Wet Bulb 29 4 C 85 F Storage Temperature 20 to 60 C 4 to 140 F Relative Humidity 5 to 95 non condensing Maximum Wet Bulb 29 4 C 85 F Maximum altitude 24...

Page 440: ...everse the removal procedure and follow any notes that pertain to replacement See Locations on page 450 for internal cable connections and arrangement information CAUTION Before removing any FRU turn off Dock II remove the computer unplug all power cords from electrical outlets then disconnect any interconnecting cables CAUTION In the U K by law the telephone cable must be connected after or disco...

Page 441: ...1010 Main Cabinet Group Removal Make sure the security key is in the vertical position 1 2 3 Dock II 3546 429 ...

Page 442: ...Caution Be careful not to damage the volume control knob when removing the main cabinet group Volume Control 430 IBM Mobile Systems HMM Volume 1 ...

Page 443: ...up 1010 Remove all cables from the connectors on the audio card Refer to Audio Card on page 454 for the location of these connectors 1 Step Color and type quantity Length 1 Pan head screw 2 Diameter 3 mm 0 12 in 6 mm 0 24 in Dock II 3546 431 ...

Page 444: ...main card Refer to Main Card on page 453 for the location of these connectors 1 2 3 4 5 Lift up and turn over the power supply assembly then release the cables on the rear of the rack 6 Remove all remaining cables from the connectors on the main card Turn the power supply assembly to the upright position 7 8 9 Do not forget to install the washer on the left screw at replacement in step 9 432 IBM M...

Page 445: ...Dock II 3546 433 ...

Page 446: ...434 IBM Mobile Systems HMM Volume 1 ...

Page 447: ... 12 in 8 mm 0 31 in Flat head screw 1 Diameter 3 mm 0 12 in 6 mm 0 24 in 4 Pan head screw 6 Diameter 3 mm 0 12 in 6 mm 0 24 in 5 Pan head screw 2 Diameter 3 mm 0 12 in 4 mm 0 16 in 7 Binding head tapping screw 2 Diameter 3 mm 0 12 in 6 mm 0 24 in 8 Black binding head machine screw 4 Diameter 3 mm 0 12 in 6 mm 0 24 in 9 Pan head screw 2 Diameter 3 mm 0 12 in 6 mm 0 24 in Dock II 3546 435 ...

Page 448: ...upply Unit 1030 Remove all cables from the connectors on the riser card Refer to Riser Card on page 455 for the location of these connectors 1 Step Color and type quantity Length 1 Binding head screw 2 Diameter 3 mm 0 12 in 8 mm 0 24 in 436 IBM Mobile Systems HMM Volume 1 ...

Page 449: ... Card 1020 Power Supply Unit 1030 Riser Card 1040 Remove all cables from the connectors on the main card Refer to Main Card on page 453 for the location of these connectors 1 2 3 4 upside down view Remove the Guide AT after doing 4 Widen the end of the main chassis where the PCMCIA slot is located 5 and pull out the main card from the main chassis 6 Dock II 3546 437 ...

Page 450: ...d screw 2 Diameter 3 mm 0 12 in 8 mm 0 24 in 2 Pan head screw 2 Diameter 3 mm 0 12 in 6 mm 0 24 in 3 Pan head machine screw 2 Diameter 2 mm 0 08 in 20 mm 0 79 in 4 Pan head screw 1 Diameter 3 mm 0 12 in 6 mm 0 24 in 438 IBM Mobile Systems HMM Volume 1 ...

Page 451: ...lock Assembly Removal Main Cabinet Group 1010 Loosen the ring 1 2 3 4 Black Red Orange Black Step Color and type quantity Length 4 Pan head machine screw 2 Diameter 2 3 mm 0 09 in 4 mm 0 16 in Dock II 3546 439 ...

Page 452: ...oval Main Cabinet Group 1010 Power Supply Unit 1030 1 2 3 4 5 6 Keylock Assembly 1060 1 Step Color and type quantity Length 1 Binding head tapping screw 1 Diameter 2 3 mm 0 09 in 10 mm 0 39 in 440 IBM Mobile Systems HMM Volume 1 ...

Page 453: ... Cabinet Group 1010 Tray Unit Group 1090 1 2 3 3 Step Color and type quantity Length 2 Binding head tapping screw 2 Diameter 3 mm 0 12 in 6 mm 0 24 in 3 Binding head tapping screw 2 Diameter 3 mm 0 12 in 8 mm 0 31 in Dock II 3546 441 ...

Page 454: ...1090 Tray Unit Group Removal Main Cabinet Group 1010 1 2 3 442 IBM Mobile Systems HMM Volume 1 ...

Page 455: ... tapping screw 3 Diameter 3 mm 0 12 in 8 mm 0 31 in 2 Binding head tapping screw 3 Diameter 3 mm 0 12 in 8 mm 0 31 in Step Color and type quantity Length 6 Binding head tapping screw 3 Diameter 3 mm 0 12 in 8 mm 0 31 in 7 Binding head tapping screw 3 Diameter 3 mm 0 12 in 8 mm 0 31 in Dock II 3546 443 ...

Page 456: ...1100 Blank Cover Group Removal for AT Card Cover 1 2 1 1 Removal for 1 inch Height and Half Height Main Cabinet Group 1010 1 2 444 IBM Mobile Systems HMM Volume 1 ...

Page 457: ...Removal for LCD Circuit Board Group Main Cabinet Group 1010 1 2 Step Color and type quantity Length 1 Binding head screw with washer 3 Diameter 3 mm 0 12 in 6 mm 0 24 in Dock II 3546 445 ...

Page 458: ...1110 Speaker and Speaker Cover Group Removal Main Cabinet Group 1010 1 2 3 4 446 IBM Mobile Systems HMM Volume 1 ...

Page 459: ...Step Color and type quantity Length 2 Binding head tapping screw 4 Diameter 3 mm 0 12 in 12 mm 0 47 in 4 Binding head tapping screw 6 Diameter 2 6 mm 0 10 in 8 mm 0 31 in Dock II 3546 447 ...

Page 460: ...6 TOP COVER CONNECTOR 2 3 4 5 2 3 4 AUDIO CARD 7 8 1 CS58 RISER CARD 2 3 4 380 mm 1 50 in 580 mm 2 28 in 2 1 CS304 AUDIO CARD CS21 1 CARD 2 3 4 5 2 3 4 5 230 mm 0 9 in MAIN 3 1 CS301 AUDIO CARD CS805 4 ROM 3 2 1 2 3 4 370 mm 1 46 in CD 4 1 6 CS305 AMP PCB CS310 1 6 WHITE AUDIO JACK CARD 600 mm 2 36 in 2 3 4 5 2 3 4 5 RED WHITE RED 448 IBM Mobile Systems HMM Volume 1 ...

Page 461: ...60 mm 1 81 in CS22 CS1001 Main Card LCD Card 4 8 580 mm 2 28 in CS308 CS801 Audio Card Top Cover Conn 380 mm 1 50 in CS58 CS801 Riser Card Top Cover Conn 2 5 230 mm 0 90 in CS304 CS21 Audio Card Main Card 3 4 370 mm 1 46 in CS301 CS805 Audio Card CD ROM 4 6 600 mm 2 36 in CS305 CS310 Audio Card Audio Jack 5 6 340 mm 1 34 in CS302 CS23 Audio Card Main Card 6 6 520 mm 2 04 in CS303 CS24 Audio Card R...

Page 462: ...ontrol 5 Half height Drive 6 Status Indicator 7 1 inch high Drive 8 Power Switch 9 Eject Switch 1ð Eject Lever 11 Security Lock 12 Unlatch Hole 13 Reserved Always keep this lever to the rear 14 Left Speaker 15 Notebook Connector male type 240 pin 450 IBM Mobile Systems HMM Volume 1 ...

Page 463: ...al Connector 9 pin 2ð Mouse Pointing Device Connector 6 pin 21 Keyboard Numeric Keypad Connector 22 External SCSI Connector 23 External Display Connector 15 pin 24 External Diskette Drive Connector 26 pin 25 Power Cord Connector 26 PCMCIA Slots 27 ISA Slots 28 Right Speaker Dock II 3546 451 ...

Page 464: ...System Status Indicators 1 1 1 1 1 1 Docked Power On 2 Suspend Status 3 PCMCIA In use 4 Diskette Drive In use 5 Hard Disk In use 6 Warning 7 Security Key 452 IBM Mobile Systems HMM Volume 1 ...

Page 465: ...nal Display Connector 15 pin 3 External SCSI Connector 4 Keyboard Numeric Keyboard Connector 5 Mouse Pointing Device Connector 6 pin 6 Serial Connector 9 pin 7 Parallel Connector 25 pin 8 Power Supply Connector CN25 9 Power Supply Connector CN26 Dock II 3546 453 ...

Page 466: ...rd 1 CD ROM Audio Connector CN301 2 Audio Jack Connector CN305 3 Main Card Connector CN302 4 Connector Reserved CN303 5 Main Card Connector CN304 6 Top Cover Connector CN308 454 IBM Mobile Systems HMM Volume 1 ...

Page 467: ... Top Cover Connector CN58 3 Main Card Connector CN50 4 Internal SCSI Connector CN55 5 Power Supply Connector CN56 6 Internal IDE Connector CN53 7 AT Slot 1 8 AT Slot 2 LCD Circuit Board Group 1 Main Card Connector CN1001 Dock II 3546 455 ...

Page 468: ...er Supply 1 Power Supply Connector CN25 2 Power Supply Connector CN56 3 SCSI Power Supply Connector 4 pin 4 Power Supply Connector reserved 5 Power Supply Connector CN26 456 IBM Mobile Systems HMM Volume 1 ...

Page 469: ...ce Reserved Audio Card CN1001 CN56 CN55 CN53 CN58 CN57 CN50 CN304 CN303 CN302 CN305 CN301 CN308 Sensor Main Card Riser Card LCD Card CN25 CN24 CN22 CN26 CN23 CN5 CN21 CN310 Power Supply Unit Audio Jack Card Top Cover Conn Dock II 3546 457 ...

Page 470: ...Parts Listing 6c 3b 4b 1e 1c 2a 6a 12a 12c 8 5 1d 4a 1a 18 3a 11 9 8 8 17 2b 9 1b 10a 10b 10c 6b 13 15 15 7 13 16a 16b 12b 6c 1f 458 IBM Mobile Systems HMM Volume 1 ...

Page 471: ...k Bezel for 1 Inch Height b Blank Bezel for Half Height c Blank Cover for AT Card 84G3623 11 LCD Circuit Board Group 84G3626 12 Tray Unit Group a Tray Guide Left b Tray Guide Right c Tray Assembly 84G3627 13 Speaker Group w cables 84G3628 14 Cable Group Connection Cable 1 Main LCD Connection Cable 1 Aud Aud Riser Interposer Connection Cable 2 Aud Main Connection Cable 3 Aud CD ROM Connection Cable...

Page 472: ...uela 13F9959 Japan 3 pin 65F0031 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy 14F0069 5 Australia New Zealand 13F9940 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan Sri Lanka South Africa 14F0015 9 Switzerland 14F0051 10 Thailand 1838574 460 IBM Mobile Systems HMM Volume 1 ...

Page 473: ...IBM part 95F3598 when removing and replacing FRUs Wrap Plug The tri connector wrap plug IBM part 72X8546 is used during advanced diagnostic tests of Serial Connectors Parallel Connectors PC Test Card The PC test card IBM part 35G4680 is used during advanced diagnostic tests of the PCMCIA slots 1 Manufactured by Triplett Corporation Bluffton Ohio 45817 U S A Dock II 3546 461 ...

Page 474: ...462 IBM Mobile Systems HMM Volume 1 ...

Page 475: ...st 464 External Keyboard Auxiliary Input Device Checkout 465 Fax Modem Checkout 466 Printer Checkout 468 Port Replicator Checkout 469 TrackPoint II Checkout 470 TV Tuner 471 Identifying Names and Functions 471 Using the Front Panel 472 Troubleshooting 475 Copyright IBM Corp 1995 463 ...

Page 476: ...Note Before you replace a display check the following list to see if it is connected correctly 8506 and 8508 displays must be connected to an Image Adapter A or an Image I Adapter A 63XX and 85XX systems support either 63XX or 85XX displays 85XX systems with an XGA 2 adapter support 95XX displays 95XX systems support either 63XX 85XX or 95XX displays ThinkPad models support either 85XX or 95XX dis...

Page 477: ...es may be available for IBM ThinkPad models Numeric keypad Mouse PS 2 compatible External keyboard with Keyboard Miniature Mouse cable If you suspect a problem with any of the auxiliary input devices listed above replace the device If the problem is not corrected replace the following FRUs one at a time to correct the problem Keyboard control card System board If the computer receives an incorrect...

Page 478: ... FAX Modem diskette into the default diskette drive If you are servicing a High Speed Internal Data Fax Modem Models FC3632 and FC3650 at the DOS prompt for example A type IBMDIAG then press Enter If you are servicing a PCMCIA Data FAX Modem Models FC3634 and FC3635 at the DOS prompt for example A type ESTDIAG then press Enter Follow the instructions on the screen If you need help press F1 DID THE...

Page 479: ...e the customer transmit a call at a lower speed WAS THE CALL TRANSMITTED SUCCESSFULLY Yes No 012 If installed replace the external DAA If you do not have an external DAA installed or replacing the external DAA does not correct the problem replace the modem 013 Have the telephone line checked 014 Have the customer receive an incoming call on the modem at a lower speed WAS THE INCOMING CALL RECEIVED...

Page 480: ...er to the printer service manual If the printer self test runs correctly do the following 1 Verify the port settings in configuration 2 Install a wrap plug on the port indicated in configuration and run the advanced diagnostic tests 3 If the advanced diagnostic tests with the wrap plug installed do not detect a failure replace the printer cable If the problem is not corrected replace the system bo...

Page 481: ...r Parallel port test with the wrap plug installed on the replicator PCMCIA 2 test with the PC test card installed FDD 2 FDD 1 if no drive is installed in the computer drive test on the failing device 10 If diagnostic errors appear replace the replicator or diskette drive attachment unit If the problem remains after the replacement replace the system board 11 If power problems appear only when usin...

Page 482: ...eeded temperature range requires re adjustment If the cursor floats or moves erratically power off and disconnect the mouse Power on the computer If the problem goes away replace the mouse If the problem remains replace the keyboard For click button or pointing stick problems 1 Go to the Easy Setup screen 2 Select an item with the pointing stick 3 Press either left or right click button 4 Verify t...

Page 483: ... figure and table show the names and functions of each part of the TV Tuner 1 12 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 13 11 10 Icons Functions 1 Front Panel Used to change the TV channels switch TV mode to computer mode and operate most functions of the TV Tuner 2 Headphone Jack Connects the headphones 3 Power Indicator Shows the TV Tuner is powered on 4 Power Switch Powered on and off the TV Tuner 5 H...

Page 484: ...t Panel The following table shows how to operate all functions of the TV Tuner with the controls on the front panel Key Function Power Turns on the TV Tuner This key is used only when the computer is turned on Hot Key Switches computer display and TV screen Up Increases the value of parameters Channel Number Color Tint Brightness Contrast Auto Tuning Sensitivity On screen Message Selection Down De...

Page 485: ...CD Parameter à xx TV Channel By using and you can select the channels from 2 to 69 àCOL Color Adjustment By pressing and holding or you can change the color àTNT TINT Adjustment By pressing and holding or you can change the tint àBRT Bright Adjustment By pressing and holding or you can change the brightness àCNT Contrast Adjustment By pressing and holding or you can change the contrast à No functi...

Page 486: ...erial Port or Diskette Drive Compartment under the Power for devices If you need help press F1 to display the help menu Type PS2 MODEM ON or PS2 DDC ON from the command prompt press the Enter key to set the power ON If you are using OS 2 or Microsoft Windows do the following 1 Power on the computer and start the ThinkPad Features program 2 Select the Power icon then move the pointer to Internal Se...

Page 487: ...the active antenna unit are depleted The TV Tuner is not set up correctly You cannot watch TV or videos on the external display LO is set for the auto tune sensitivity selection See page 473 No color The program is not in color Snow and noise only Switch the TV EXT button Pictures are out of shape or have double images For TV The channel is not tuned correctly Adjust the antenna For VCR Change the...

Page 488: ...476 IBM Mobile Systems HMM Volume 1 ...

Page 489: ...apter Diskette Drive Bus Adapter 72X8524 CD ROM Drives Enhanced Internal CD ROM II Drive 61G1901 Eject button below slot Internal CD ROM I Drive 81F7930 Eject button above slot Terminator Kit for 81F7930 59F3530 Cleaning Kit for 81F7930 59F3562 Disks CD Caddy Internal CD ROM II Drive 92F0084 Eject button below slot Terminator Kit for 92F0084 92F0082 Media Kit for 92F0084 31F4232 No cleaning necess...

Page 490: ...r 92F0167 38F8682 3 5 Inch Enhanced Rewritable Optical Drive 92F0167 Mounting Tray 92F0269 Mounting Tray Bezel Model 3510 92F0268 External Keyboard Mouse Enhanced Keyboards 101 102 Key Keyboard Cable 72X8537 Mouse 61X8923 Mouse Ball and Pop Off Retainer 33F8461 Mouse Ball and Twist Off Retainer 33F8462 Mouse New Style 33G5420 Mouse Retainer Ring 33G5417 Miniature Mouse 95F5723 Country Arabic 13914...

Page 491: ... Kits R Swiss French German 1392031 Keybutton Kits R U K English 6447046 Keybutton Kits U S English 6447045 Japanese Keyboard 94X1110 Keyboard Cable 94X1147 Country Canadian French 1396046 Spanish Latin 1396047 U S English 1393290 Cable Assembly External 1393082 Tools and Miscellaneous Audio Wrap Cable 66G5180 Ethernet BNC T Connector 84F8207 Ethernet BNC 50 ohm Terminator 85F0037 2 required Groun...

Page 492: ...45 2 Hong Kong Singapore U K 14F0033 3 France Germany Spain 13F9979 4 Italy Chile 14F0069 5 Australia New Zealand New Guinea 13F9940 Papua 6 Denmark 13F9997 7 Israel 14F0087 8 Bangladesh Pakistan South Africa 14F0015 Sri Lanka 9 Switzerland 14F0051 10 Thailand 1838574 Japan 79F2755 480 IBM Mobile Systems HMM Volume 1 ...

Page 493: ...Inch Monochrome Display 110 125 V ac US Canada 6247883 110 125 or 200 240 V ac No Hemisphere 6247840 110 125 or 220 240 V ac So Hemisphere 39F8068 8512 14 Inch Color Display 110 120 V ac US Canada 61R8924 220 240 V ac No Hemisphere 61X8928 220 240 V ac So Hemisphere 61X8927 Tilt Swivel Stand 61X8925 8513 12 Inch Color Display 110 120 V ac 68X3088 220 240 V ac No Hemisphere 72X7870 220 240 V ac So ...

Page 494: ...482 IBM Mobile Systems HMM Volume 1 ...

Page 495: ...A Color Graphics Adapter See EGA VGA XGA CCSB Configuration Control Sub Board CRC Cyclic Redundancy Check CRT Cathode Ray Tube CSA Canadian Standards Association CSD Corrective Service Diskette DASD Direct Access Storage Device hard disk diskette DMA Direct Memory Access DRAM Dynamic Random Access Memory DTI Display Technology Inc ECA Engineering Change Announcement ECC Error Correction Code EGA E...

Page 496: ...as in SCSI RAID Redundant Array of Inexpensive Disks disk array models RAM Random Access Memory read write RGB Red Green Blue is in monitors ROM Read Only Memory SASD Sequential Access Storage Device Tape SCB Subsystem Control Block SRAM Static Random Access Memory SCSI Small Computer Systems Interface SCSI ID SCSI Identification Number assigned device number SPD Software Product Description SR Se...

Page 497: ...ce Diskette currently being used Operating system software Type and revision level OS 2 SYSLEVEL Command Software setup appropriate to the software CONFIG SYS STARTUP CMD AUTOEXEC BAT Important To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models 2 Have the same adapters attachments in the same locations 3 Have the same address jump...

Page 498: ...nformation 919 517 0001 Bulletin Board Service PC Company 800 426 8322 Customer Education Business Unit 800 999 0052 Customized Operational Services 407 982 6408 Developers Assistance HW SW 800 964 8523 End User Support 800 772 2227 HelpCenter and HelpLearn Customer Satisfaction Center 800 426 4238 HelpCenter TDD ASCII 800 742 2493 IBM Anti Virus Services 800 447 4700 IBM Authorized Dealer Referra...

Page 499: ...upport 800 387 8343 Ambra Business Partner Parts Warranty Claims 905 316 7952 Ambra Bulletin Board 800 661 PSMT Business Partner Marketing Support 905 316 5556 Business Partner Marketing Support Toronto 514 938 6048 Business Partner Marketing Support French 800 465 6600 Customer Relations 905 316 6666 Customer Relations Toronto 800 465 6666 Customer Service Dispatch 800 263 2769 Customer Service P...

Page 500: ... Marketing Support PSMT 800 465 1234 Publications Ordering 416 513 3360 Service Announcement HMS Manuals 416 513 3372 Fax Service Announcement HMS Manuals 905 316 4148 Service Management Support topw 905 316 4100 Fax Service Management Support 905 316 4150 Service Manager 905 316 4100 Fax Service Manager 905 316 4872 Service Quality Programs 905 316 4100 Fax Service Quality Programs 800 661 2131 S...

Page 501: ...nt The furnishing of this document does not give you any license to these patents You can send license inquiries in writing to the IBM Director of Licensing IBM Corporation 500 Columbus Avenue Thornwood NY 10594 U S A Trademarks The following terms denoted by an asterisk in this publication are trademarks of the IBM Corporation in the United States and or other countries 386SLC AIX AT FaxConcentra...

Page 502: ...IBM Part Number 30H2356 Printed in U S A S82G 15ð1 ð1 ...

Page 503: ......

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