IBM iLV300, User Manual

Page: 54 / 74

To assist the technical support representative, have available as much of the
following information as possible:
v
Option name
v
Option number
v
Proof of purchase
v
Computer manufacturer, model, serial number (if IBM), and manual
v
Exact wording of the error message (if any)
v Description of the problem
v
Hardware and software configuration information for your system
If possible, be at your computer. Your technical support representative might want
to walk you through the problem during the call.
For the support telephone number and support hours by country, refer to the
following table. If the number for your country or region is not listed, contact your
IBM reseller or IBM marketing representative. Response time may vary depending
on the number and nature of the calls received.
Support 24 hours a day, 7 days a week
Canada (Toronto only) 416-383-3344
Canada (all other) 1-800-565-3344
U.S.A. and Puerto Rico 1-800-772-2227
All other countries and regions Go to http://www.ibm.com/pc/support/,
and click
Support Phone List .
D-2
IBM iLV300 Value Data/Video Projector: User’s Guide