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B. Service and Support

The following information describes the technical support that is available for your product,

during the warranty period or throughout the life of the product. Refer to your IBM

Statement of Limited Warranty for a full explanation of IBM warranty terms.

Online technical support

Online technical support is available during the life of your product through the Personal

Computing Support Web site at http://www.ibm.com/pc/support.

During the warranty period, assistance for replacement or exchange of defective components

is available. In addition, if your IBM option is installed in an IBM computer, you might

be entitled to service at your location. Your technical support representative can help you

determine the best alternative.

Telephone technical support

Installation and configuration support through the IBM Support Center will be withdrawn

or made available for a fee, at IBM’s discretion, 90 days after the option has been

withdrawn from marketing. Additional support offerings, including step-by-step installation

assistance, are available for a nominal fee.

To assist the technical support representative, have available as much of the following

information as possible:

v

Option name

v

Option number

v

Proof of purchase

v

Computer manufacturer, model, serial number (if IBM), and manual

v

Exact wording of the error message (if any)

v

Description of the problem

v

Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might want to walk

you through the problem during the call.

For the support telephone number and support hours by country, refer to the following

table. If the number for your country or region is not listed, contact your IBM reseller

or IBM marketing representative. Response time may vary depending on the number and

nature of the calls received.

Phone numbers are subject to change without notice. For the latest phone number list,

g o t o h t t p : / / w w w . i b m . c o m / p c / s u p p o r t a n d c l i c k

S u p p o r t P h o n e L i s t

.

© Copyright IBM Corp. 2004

B-1

Summary of Contents for IBM ThinkPad Multi-Burner PlusUltrabay Enhanced Drive

Page 1: ...IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 2: ......

Page 3: ...IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 4: ...t it supports read the information in Z B 1 3D B Service and Support and Z C 1 3D C IBM Statement of Limited Warranty Z125 4753 08 04 2004 First Edition October 2004 Copyright International Business M...

Page 5: ...VD 2 4 V vbL 2 4 9C DVD Ewm 2 5 9C DVD 2 5 tC Driver Letter Access DLA 2 5 tC DMA hC 2 6 9C Intervideo WinDVD Creator Plus 2 7 20 WinDVD M 4 DVD g0 2 7 t WinDVD 2 8 9C CD R M CD RW 2 8 9C DVD R DVD RW...

Page 6: ...iv IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 7: ...tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de s curit Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare...

Page 8: ...Antes de instalar este producto lea la informaci n de seguridad L s s kerhetsinformationen innan du installerar den h r produkten vi IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 9: ...adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked o...

Page 10: ...rician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the...

Page 11: ...potentially a skin burn v Do not operate your computer or charge the battery near flammable materials or in explosive environments v Ventilation slots fans and or heat sinks are provided with the prod...

Page 12: ...x IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 13: ...k is valuable to us in developing products and services that are important to you as well as in developing better ways to communicate with you Register your option on the IBM Web site at http www ibm...

Page 14: ...xii IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 15: ...RAM DVD RW M DVD R c9C 650 nm iJ C w9ITL DVD R DVD RW CD R CD RW M_Y CD RW iJ IT C e7XKPk T7 DVD R DVD R M CD R iJDI L Multi Burner Plus ITA m d q DiJ DVD S5 VCD t5 CD M N 9e5a9 XA CD M Kodak Photo C...

Page 16: ...I 600Mhz Direct DVD Vh P4 1 6GHz r _f TJ 51 h RAM 64Mb 128Mb Yw53 Windows 2000 r Windows XP Windows 2000 r Windows XP yt V 4 8 K H z X E D f Windows Dy V 4 8 K H z X E D f Windows Dy Fv9C PCI S5 f Win...

Page 17: ...IBM RecordNow 8 z9Cr Dr M1 Dgfp jIL L 9C IBM RecordNow IT4 VPbLD 71 Exact Copy 74F ITFwwbLD1 bLDbL V M zD CD R CD RW r DVD iJ S2L wi5 DbL Make a Data Disc Fw bL ITf gS g tZFcz2L wPDD M CLr ktVbL bLf...

Page 18: ...al Yw53 1 IBM 20K Microsoft Windows 95 Microsoft Windows 98 r Microsoft Windows Millennium Edition Me fYw53DFcza KP D V 2 ThinkPad A21e Fcz V Windows NT BD DVD XE 20 w ThinkPad Fcz oz53 Access ThinkPa...

Page 19: ...Z9C w1 7 ThinkPad FczQek wg4ey g Z4kbLD1 rgXg D rbLI ap5 v XUA Lr 9CA LrI aPOq M4 L v 4bL1 9 ThinkPad Fcz Z _r R wDA4a vZy9CD DVD r CD iJDJ MXT mM xbL DX mMe bL XpGI4DiJ M g CD R M CD RW bL Tc 9 G VI...

Page 20: ..._5ACbL b T2 K ACbLI B x Multi Burner Plus w ZYw LP zD w k4UTB k xPYw v ZF w 0S wP vbL v kp XDoeek wP v kp o7Q Z wO v kp6B wGrT w v kpZTBN 73BKP w _B _ Hr1SUU Hq bbewr1f R 2 2 IBM ThinkPad Multi Burner...

Page 21: ...L r kNDZ 2 4 3D V vbL Tq E 9C w Z KPX9C Multi Burner DE 9C fM f DVD RAM iJ DVD RAM iJP fM f V MI 9C 2 6 GB M 4 7 GB D MG fD 9 4 GB D MG fD ZiJD f f zXkS wP vCiJ d 4 YXBek wP SPP vbL 2a 3a DVD RAM iJPc...

Page 22: ...T e R rd i k9C CD e _ 9CamDI 4 e bL kp9C A4e bLmf 1xbLjE1 9CmTDj J 4Z Dj fOrbLPO b1StbUd _BM1 kpZbLDN N fyj Z wP9C CD M DVD jITB L4A bL 1 tFcz 2 4B w0fDr XU4 3 bLrbLPekPLP 9dj O 4 4Br XU4 r aF0kPL4XUP...

Page 23: ...950B b6EzDf G Windows 95 OSR2 0 r OSR2 1 v 4 00 950C b6EzDf G Windows 95 OSR2 5 tC Driver Letter Access DLA y a D D r i v e L e t t e r A c c e s s D L A 9 z I T 4 k C D R C D R W D V D R A M D V D R...

Page 24: ...T Windows 2000 M Windows XP tC DMA hC TZ Windows 2000 1 w bjF hC wXFfe 2 w53 3 w2 n 4 wh8 mw4 5 w IDE ATA ATAPI XFwB vSK 6 w Secondary IDE g 9CDG ThinkPad A21e Fcz rk w Primary IDE 7 q DMA tIC w 0 d 1...

Page 25: ...0 10 Q 8C1 4P0Make Movie1 ZKIT q4 g0 LP9CDdvq MS5j g0L bLr d fZ2LOTsYL g 9C WinDVD Creator Plus Z2LO4 DVD 3q ITS0Project1K q0Load Image to Burn1 WinDVD Creator Plus 9a 9C0Disk Manager1 S51SL DVD IL i...

Page 26: ...1 w 2 wLr 3 w InterVideo WinDVD 4 w InterVideo WinDVD Tr DVD g0 Ew0Z PXgN E DVD g0 EwD E kN m MC 8O 6 CD OD WinDVD ozE g CgSz 4 DVD g0 kN Fczf D zE 1 zDFczQdC a IC53J4y qCDn_J Dt5MS5XE I T D0XFfe1PDS5...

Page 27: ...9C DVD R M DVD R bL4L tl f i5D T0Sm E DVD 4FD DVD RW M DVD RW bLITA MX4 v CZOBD MR Mf DVD RW D DVD ROM w zIT9C DVD RW M DVD RW bL48 f M B D rSm E DVD 4FD PX9CCm D E kN m MC 8O 6 CD OD IBM RecordNow M...

Page 28: ...wC k9CV vW I9CZ 2 4 3D V vbL PxvD5w ZI 4k CD r DVD bLs S CD r DVD bLA kI TBYw 1 g Zm v CD r DVD EwPITA CD r DVD bL r_IT4 H0DN rmOD E I p5 Sx9d IA q JOoOD ki4m f DD5 2 zI 9CKp5D CD R CD RW DVD R DVD RW...

Page 29: ...n H 129 mm 5 09 in X 210 g 0 42 lb g4hs Bm4 wDg96pPvKwg4fq b g4fqZ wDg4SZ b C R Gn 5 g4fq g9 y5 ns5 g9 DC 5V 1100 mA 1800 mA 73hs fq KP1 GKP1 BH d 5 C A 50 C 41 F A 122 F 20 C A 60 C 4 F A 140 F T H d...

Page 30: ...ns 6X DVD R 4 7 GB ns 8X DVD R ns 8X DVD RW 4 7 GB ns 6X DVD RW ns 6X DVD RAM 4 7 9 4 GB ns 3X 4YH iJ M 4YH CD R ns 24X CD RW 4X _Y CD RW 10X _Y CD RW 16X DVD R ns 8X DVD R ns 8X DVD RW ns 4X DVD RW...

Page 31: ...days after the option has been withdrawn from marketing Additional support offerings including step by step installation assistance are available for a nominal fee To assist the technical support repr...

Page 32: ...h 02 210 9800 Netherlands 020 514 5770 Brazil 55 11 3889 8986 New Zealand 0800 446 149 Canada English 1 800 565 3344 French 1 800 565 3344 I n T o r o n t o 416 383 3344 Nicaragua 255 6658 Chile 800 2...

Page 33: ...land 66 2 273 4000 Guatemala 335 8490 Turkey 00 800 446 32 041 Honduras Tegucigalpa Sand Pedro Sula 232 4222 S a n P e d r o S u l a 552 2234 United Kingdom 0 1475 555 055 India 1600 44 6666 United St...

Page 34: ...B 4 IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 35: ...Many features conversions or upgrades involve the removal of parts and their return to IBM A part that replaces a removed part will assume the warranty service status of the removed part Unless IBM sp...

Page 36: ...nd following the instructions that IBM provides If your problem can be resolved with a Customer Replaceable Unit CRU e g keyboard mouse speaker memory hard disk drive IBM will ship the CRU to you for...

Page 37: ...ould remove all such information from the Machine prior to its return Circumstances may arise where because of a default on IBM s part or other liability you are entitled to recover damages from IBM I...

Page 38: ...ill be settled exclusively by the Ordinary Commercial Court of the city of Buenos Aires BOLIVIA Jurisdiction The following is added after the first sentence Any litigation arising from this Statement...

Page 39: ...s added after the first sentence Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the City of Montevideo Court s Jurisdiction VENEZUELA Jurisdiction The fo...

Page 40: ...apore in accordance with the Arbitration Rules of Singapore International Arbitration Center SIAC Rules then in effect The arbitration award shall be final and binding for the parties without appeal a...

Page 41: ...30 days of the date the other party appoints its the first appointed arbitrator shall be the sole arbitrator provided that the arbitrator was validly and properly appointed All proceedings shall be c...

Page 42: ...anguage The English language version of this Statement of Limited Warranty prevails over any other language version SINGAPORE Limitation of Liability The words SPECIAL and ECONOMIC in item 3 in the fi...

Page 43: ...gland in Angola Bahrain Botswana Burundi Egypt Eritrea Ethiopia Ghana Jordan Kenya Kuwait Liberia Malawi Malta Mozambique Nigeria Oman Pakistan Qatar Rwanda Sao Tome Saudi Arabia Sierra Leone Somalia...

Page 44: ...all disputes arising out of this Statement of Limited Warranty or related to its violation termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the Intern...

Page 45: ...RESELLERS LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY 1 LOSS OF OR DAMAGE TO DATA 2 INCIDENTAL OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES 3 LOST PROFITS EV...

Page 46: ...ry of the failing Machine to IBM Limitation of Liability The following paragraph is added to this section The limitations and exclusions specified in the Statement of Limited Warranty will not apply t...

Page 47: ...atement of Limited Warranty balance this limitation of liability IRELAND What this Warranty Covers The following is added to this section Except as expressly provided in these terms and conditions all...

Page 48: ...umber of Defaults which together result in or contribute to substantially the same loss or damage will be treated as one Default Circumstances may arise where because of a Default you are entitled to...

Page 49: ...end upon the time of your call and is subject to parts availability Service levels are response time objectives and are not guaranteed The specified level of warranty service may not be available in a...

Page 50: ...d verification of the Machine 5 CRU and On site Service This type of Warranty Service is a combination of Type 1 and Type 2 see above 6 CRU and Courier or Depot Service This type of Warranty Service i...

Page 51: ...0 v Overseas calls 81 46 266 1084 ThinkPad 0120 887 874 v Overseas calls 81 46 266 1084 I n t e l l i S t a t i o n a n d xSeries 81 46 266 1358 P C S o f t w a r e 0120 558 695 v Overseas calls 81 44...

Page 52: ...2825 7799 C o m m e r c i a l P C 852 8205 0333 Peru 0 800 50 866 Colombia 980 912 3021 Philippines 63 2 995 2225 Costa Rica 284 3911 Portugal 21 892 7147 Denmark 45 20 82 00 Russia 095 940 2000 Domi...

Page 53: ...United Kingdom 0 1475 555 055 India 1600 44 6666 United States 1 800 IBM SERV 1 800 426 7378 Indonesia 62 21 523 8535 Uruguay 000 411 005 6649 Ireland 01 815 9202 Venezuela 0 800 100 2011 Italy 02 703...

Page 54: ...C 20 IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 55: ...cted to the nearest Authorized Service Center Should no Authorized Service Center exist in your city location or within 70 kilometers of your city or location the guarantee includes any reasonable del...

Page 56: ...D 2 IBM ThinkPad Multi Burner Plus Ultrabay Enhanced Drive User s Guide...

Page 57: ...ertain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to the information herein...

Page 58: ...ction against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions...

Page 59: ...cheinigunglaut dem Deutschen Gesetz ber die elektromagnetische Vertr glichkeit von Ger ten EMVG vom 30 August 1995 bzw der EMC EG Richtlinie 89 336 Dieses Ger t ist berechtigt in bereinstimmungmit dem...

Page 60: ...B ont t d finies en fonction d un contexte r sidentiel ordinaire afin de fournir une protection raisonnable contre l interf rence d appareils de communication autoris s Unione Europea Directiva EMC C...

Page 61: ...B ai sensi del Norma Europea EN 55022 I limiti delle apparecchiature della Classe B sono stati stabiliti al fine di fornire ragionevole protezione da interferenze mediante dispositivi di comunicazione...

Page 62: ...E 73P3315 Printed in China 1P P N 73P3315...

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