Service
processor
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7981
and
1884,”
on
page
53
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
management-module
reports
a
general
monitor
failure.
Disconnect
the
BladeCenter
unit
from
all
electrical
sources,
wait
for
30
seconds,
reconnect
the
BladeCenter
unit
to
the
electrical
sources,
and
restart
the
blade
server.
If
the
problem
remains,
see
“Solving
undetermined
problems”
on
page
49,
and
the
Hardware
Maintenance
Manual
and
Troubleshooting
Guide
or
Problem
Determination
and
Service
Guide
for
your
BladeCenter
unit.
Software
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7981
and
1884,”
on
page
53
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
You
suspect
a
software
problem.
1.
To
determine
whether
the
problem
is
caused
by
the
software,
make
sure
that:
v
the
blade
server
has
the
minimum
memory
that
is
needed
to
use
the
software.
For
memory
requirements,
see
the
information
that
comes
with
the
software.
Note:
If
you
have
just
installed
an
adapter
or
memory,
the
blade
server
might
have
a
memory-address
conflict.
v
The
software
is
designed
to
operate
on
the
blade
server.
v
Other
software
works
on
the
blade
server.
v
The
software
works
on
another
server.
2.
If
you
received
any
error
messages
when
using
the
software,
see
the
information
that
comes
with
the
software
for
a
description
of
the
messages
and
suggested
solutions
to
the
problem.
3.
Contact
your
place
of
purchase
of
the
software.
Universal
Serial
Bus
(USB)
port
problems
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
Chapter
3,
“Parts
listing,
Type
7981
and
1884,”
on
page
53
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
A
USB
device
does
not
work.
Make
sure
that:
v
The
correct
USB
device
driver
is
installed.
v
The
operating
system
supports
USB
devices.
Chapter
2.
Diagnostics
37
Summary of Contents for eServer BladeCenter HS20Type 8832
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