IBM DS8700, Introduction And Planning Manual

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Appendix E. Remote support work sheets
These work sheets allow you to specify the outbound (call home) and inbound
(remote services) settings.
The remote support work sheets allow you to specify the settings to use for
outbound and inbound remote support.
There are two remote support work sheets:
v Outbound (call home) work sheet
v
Inbound (remote services) work sheet
Outbound (call home and dump/trace offload) work sheet
The outbound work sheet provide settings for the IBM call home feature and the
dump/trace delivery method.
When the IBM service representative sets up the call home feature, the storage
system automatically requests service from an IBM service representative when the
system identifies a serviceable event. IBM service representatives can then analyze
the problem without you having to alert them. The dump and trace offload
transmissions provide the necessary information for IBM service representatives to
quickly troubleshoot serviceable events.
Note: The IBM call home feature must be configured if you participate in the
Standby Capacity On Demand program.
Work sheet purpose
IBM service representatives use the information that is provided on the outbound
(call home) work sheet to customize your storage system to use or disable the call
home feature.
You must complete this work sheet for all installations that include a management
console, even if you have ordered the IBM Client-Controlled Virtual Private
Network feature.
Work sheet and instructions
Notes:
1. Bold options in the MC1 and MC2 columns indicate default settings.
2. Management console is abbreviated as MC in the following table.
© Copyright IBM Corp. 2004, 2012
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