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The solution involves two steps:
1. Use the Disk Manager utility “Set Drive Size” to command the drive to report its size (in total
sectors) as less than 33.8GB (each boot). This step allows the computer to boot with the drive
installed, but the BIOS will only support the reported drive size.
2. Install the drive using Disk Manager DOS diskette v9.55. Disk Manager will install a DDO on the
drive. The DDO will take control of the drive from the BIOS each time you boot and support the
drive to its full capacity.
To use the “Set Drive Size” utility, you must first be able to boot with the drive in question
installed in the system. You can find further help for this solution in the Disk Manager F1
Help Menu under Maintenance Options/Utilities/Set Drive Size.
Procedure
1. Do not jumper the drive for the limited capacity. Disk Manager will be unable to provide full size
support if the 32GB clip jumper is fitted.
2. Attach the drive to the problem computer and enter SYSTEM SETUP. Select “None” for the
drive in question. Save settings and shut down.
3. Boot using the Disk Manager DOS diskette.
Note: Depending on system configuration, Disk Manager may take a minute or two to boot.
Please be patient.
4. From the Main Menu, select Advance Options->Maintenance Options->Utilities->Your Drive->
Set Drive Size.
5. At the “Set Drive Size” screen, press “Enter” to accept the suggested Total Sectors value.
Note: You have the option of entering any value you wish. This provides a robust solution for any
future BIOS lock-up problems. The suggested value is for the 33GB lock-up.
6. Reboot.
7. Enter SYSTEM SETUP.
8. Change the settings for the drive to “Auto.”
9. Save
changes.
10. Exit SYSTEM SETUP.
11. Reboot.
12. Run
Disk Manager 2000
to complete the drive installation.
•
If you are using IBM Disk Manager 2000 to install a drive in a system with AMI BIOS and
the system hangs during drive detection:
1. Access the BIOS setup screen by pressing the DEL key when prompted during the system startup.
2. When the system BIOS screen is displayed, change the setting for the drive you have added from
“AUTOdetect” to USER Defined”.
3. Change the default setting for the number of logical cylinders for your new drive from 16,383 to
1,023.
4. Exit the BIOS setup and save your changes.
5. Once
in
Disk Manager 2000
, proceed through a partition and format and allow Ontrack’s DDO to
be installed.
•
If you are trying to install Disk Manager 2000 and you receive an error saying, “The
InstallShield Engine (iKernel.exe) could not be installed,” verify that you don’t have more
than one InstallShield application running and that you have administrator privileges on
the computer.
If the answer to your installation question is not found here, call the IBM Technology Group
Support Center. Before calling, please gather as much of the following information as possible:
•
IBM drive model number, part number, and serial number
•
Operating system
•
BIOS manufacturer, version, and date
•
Any error codes and when they occurred
