IBM BS029ML - WebSphere Portal Server, Self Help Manual

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Appendix A. Using IBM tools to find solutions and promote customer self-help
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Best practices
For best practice approaches to using IBM RSS feeds to promote self-help, refer to the
following article, “Introduction to Syndication, (RSS) Really Simple Syndication”, found at:
http://www.ibm.com/developerworks/xml/library/x-rssintro/index.html
IBM Support Toolbar
The IBM Support Toolbar offers quick access to many of IBM support’s sites and tools from
one well organized toolbar.
How does the IBM Support Toolbar help
The IBM Support Toolbar offers several benefits, and the largest benefit you will notice is
saved time. It is one place that leads you to the most accessed supported pages regardless
of what IBM products you are using. It allows you to quickly search your choice of content
residing on several of IBM's servers using the search capabilities from wherever you are on
the Web. It is fast, convenient, and provides results.
How can I obtain the IBM Support Toolbar
You can find the toolbar at:
http://www-306.ibm.com/software/support/toolbar/index.html?ibmsst=ibmTbMenu
IBM Support Toolbar buttons
Here we discuss the various buttons on the toolbar and their functions.
Important: WebSphere Portal Server is built on top of WebSphere Application Server, so a
knowledge of WebSphere Application Server troubleshooting is critical as well. So we also
highly recommend taking advantage of the WebSphere Application Server RSS feeds as
well.