IBM BS029ML - WebSphere Portal Server, Self Help Manual

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Appendix A. Using IBM tools to find solutions and promote customer self-help
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So at this point, let us see if we can narrow the results. So, we use the same settings, but we
further qualify the search with the string “DSRA0010E xj004”, as shown in Figure A-8.
Figure A-8 Narrowed search string and results
As you see in Figure A-8, we now have one result under IBM Software Support Documents.
Let us check that result first since it is searching TechNotes. So we click the result under IBM
Software Support Documents and it shows the search results in the right hand pane, as
shown in Figure A-9.
Figure A-9 TechNote search results
Clicking the TechNote link will open up a Web browser and take you to the following
TechNote:
http://www-1.ibm.com/support/docview.wss?uid=swg21235608
As you can see, the TechNote seems to describe the same problem and seems to be a good
candidate for the resolutions of the problem.