IBM BladeCenter PN41, Problem Determination And Service Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See Chapter 3, “Parts listing, Type 3020,” on page 23 to determine which components are CRUs and which
components are FRUs.
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
ID Message Severity
When/why it
Occured Action
7486 HeartBeat Monitor started -
Software
Informational Heartbeat monitor
has reinitialized.
1. Use the show techsupport all CLI
command to create a report, then call
for service. See the CloudShield
Command Line Interface Users Guide
on the IBM BladeCenter PN41
Documentation CD.
2. Call for service.
7487 HeartBeat Monitor stopped -
Software
Critical HeartBeat monitor
has stopped.
1. Use the show techsupport all CLI
command to create a report, then call
for service. See the CloudShield
Command Line Interface Users Guide
on the IBM BladeCenter PN41
Documentation CD.
2. If the problem persists, call for service.
7601 Module disabled - Hardware Critical Does not apply to
the DPI blade.
N/A
7602 Module CPU disabled -
Hardware
Critical ASM detected the
CPU hardware in
the DPI blade is
not operational,
usually due to
lack of power to
the DPI blade.
1. Check the control communication link.
2. Turn on the DPI blade and attempt to
run an application.
3. If the problem persists, call for service.
7700 Administrator state enabled -
CPOS Information
Informational Operator enabled
ports on the
DPPM.
Message is for informational purposes only.
7701 Administrator state disabled
- CPOS Information
Informational Operator disabled
the ports on the
DPPM.
Message is for informational purposes only.
7858 Advanced management
module Status - BladeCenter
Information
Informational Communications
with the advanced
management
module have
been verified.
Message is for informational purposes only.
7859 Blade Status - Hardware Informational A state change
has occurred
between the ASM
and the DPI
blade.
Message is for informational purposes only.
7863 HeartBeat Monitor generic
error OK - Software
Informational ASM detects
DPPM HeartBeat
again after a
failure.
Message is for informational purposes only.
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IBM BladeCenter PN41 Type 3020 Deep Packet Inspection Blade: Problem Determination and Service Guide