IBM 8863 - eServer xSeries 366, Installation Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The mouse or pointing device
does not work.
v Make sure that the mouse or pointing-device cable is securely connected to the
server and that the keyboard and mouse cables are not reversed.
v Make sure that the mouse device drivers are installed correctly.
v Try using another mouse or pointing device.
If the problem remains, call for service.
Memory problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The amount of system memory
displayed is less than the
amount of installed physical
memory.
Make sure that:
v The DIMMs are seated correctly.
v
You have installed the correct type and capacity of memory.
v You have installed the DIMMs in the correct slots, in the correct order.
v
If you changed the memory, you updated the memory configuration in the
Configuration/Setup Utility program.
v
All banks of memory are enabled. The server might have automatically disabled
a memory bank when it detected a problem, or a memory bank might have been
manually disabled.
Look in the POST error log for error message 289:
v
If the DIMM was disabled by a system-management interrupt (SMI), replace the
DIMM.
v
If the DIMM was disabled by the user or by POST, run the Configuration/Setup
Utility program and enable the DIMM.
v
If this error remains, replace the DIMM.
If the problem remains, call for service.
Chapter 6. Solving problems
55