IBM 8863 - eServer xSeries 366, Installation Manual

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v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
The server stops responding
during the hard disk drive
diagnostic test.
1. Remove the hard disk drive that was being tested when the server stopped
responding and try the diagnostic test again.
2. If the hard disk drive diagnostic test runs successfully, replace the drive that
you removed with a new one.
The hard disk drives are not
detected while the operating
system is starting.
Make sure that the SAS backplane is enabled in the Configuration/Setup Utility
program.
Intermittent problems
v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v
See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
A problem occurs only
occasionally and is difficult to
diagnose.
Make sure that:
v
All cables and cords are connected securely to the rear of the server and
attached devices.
v
When the server is turned on, air is flowing from the rear of the server at the fan
grille. If there is no airflow, the fans are not working. This can cause the server
to overheat and shut down.
v The SAS bus and devices are configured correctly and the last external device
in each SAS chain is terminated correctly.
If the problem remains, call for service.
Keyboard, mouse, or pointing-device problems
v
Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See the parts listing in the Problem Determination and Service Guide to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
Symptom Action
All or some keys on the
keyboard do not work.
v Make sure that the keyboard cable is securely connected to the server and that
the keyboard and mouse cables are not reversed.
v
Make sure that the server and the monitor are turned on.
v
Try using another keyboard.
If the problem remains, call for service.
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IBM xSeries 366 Type 8863: Installation Guide