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Chapter 9. Related service information

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DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note
the following:

Laser radiation when open. Do not stare into the beam, do not view directly with
optical instruments, and avoid direct exposure to the beam.

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Statement 4

CAUTION:
Use safe practices when lifting.

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Statement 5

CAUTION:
The power control button on the device and the power switch on the power supply
do not turn off the electrical current supplied to the device. The device also might
have more than one power cord. To remove all electrical current from the device,
ensure that all power cords are disconnected from the power source.

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18 kg (37 lbs)

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32 kg (70.5 lbs)

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55 kg (121.2 lbs)

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Summary of Contents for 8654 - Eserver xSeries 330

Page 1: ...IBM Hardware Maintenance Manual xSeries 330 ...

Page 2: ......

Page 3: ...IBM Hardware Maintenance Manual xSeries 330 ...

Page 4: ...program s described in this publication at any time This publication was developed for products and services offered in the United States of America IBM may not offer the products services or features discussed in this document in other countries and the information is subject to change without notice Consult your local IBM representative for information on the products services and features avail...

Page 5: ... configuration information for the IBM xSeries 330 Important This manual is intended for trained servicers who are familiar with IBM PC Server products Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions Leia todas as instruções de cuidado e perigo antes de executar qualquer operação ...

Page 6: ...a di effettuare qualsiasi operazione Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación Online Support Use the World Wide Web WWW to download Diagnostic BIOS Flash and Device Driver files File download address is http www us pc ibm com files html IBM Online Addresses The HMM manuals online address is http www us pc ibm com cdt hmm html The IBM...

Page 7: ...eboot eXecution Environment boot agent utility program 37 Starting the PXE boot agent utility program 37 Choices available from the PXE boot agent utility 38 Chapter 5 Installing options 39 Major components of the xSeries 330 server 39 System board 40 System board options connectors 40 System board LEDs 41 Before you begin 42 System reliability considerations 42 Working inside a server with power ...

Page 8: ...r 8 Parts listing 101 System 101 Keyboards 103 Power cords 104 Chapter 9 Related service information 107 Safety information 107 General safety 107 Electrical safety 108 Safety inspection guide 109 Handling electrostatic discharge sensitive devices 110 Grounding requirements 111 Safety notices multi lingual translations 111 Send us your comments 146 Problem determination tips 147 Notices 147 Tradem...

Page 9: ...rt of a cluster if The customer identifies the system as part of a cluster One or more external storage units are attached to the system and at least one of the attached storage units is additionally attached to another system or unidentifiable source One or more systems are located near the failing system If the failing system is suspected to be part of a shared DASD cluster all diagnostic tests ...

Page 10: ...recorded by the system see Chapter 7 Symptom to FRU index on page 83 Start the Diagnostic Programs See Diagnostic programs and error messages on page 15 Check for the following responses a One beep b Readable instructions or the Main Menu 3 DID YOU RECEIVE BOTH OF THE CORRECT RESPONSES NO Find the failure symptom in Chapter 7 Symptom to FRU index on page 83 YES Run the Diagnostic Programs If neces...

Page 11: ...efficient memory management flexibility and reliable data storage The xSeries 330 server comes with a three year limited warranty and IBM Server Start Up Support If you have access to the World Wide Web you can obtain up to date information about your xSeries 330 model and other IBM server products at the following World Wide Web address http www ibm com eserver xseries 1 Racks are marked in verti...

Page 12: ...m 25 72 Width 439 93 mm 17 32 Weight approximately 12 7 kg 28lb when fully configured Integrated functions Advanced System Management processor One Ultra160 SCSI controller Two 10BASE T 100BASE TX Intel Ethernet controllers Two Universal Serial Bus USB ports Two RS 485 Advanced System Management processor ports one In one Out One serial port Two Cable Chaining Technology ports IN OUT Acoustical no...

Page 13: ...lers on the system board Each Ethernet controller has an interface for connecting to 10 Mbps or 100 Mbps networks The server automatically selects between 10BASE T and 100BASE TX Each controller provides full duplex FDX capability which allows simultaneous transmission and reception of data on the Ethernet local area network LAN IBM ServerGuide CDs The ServerGuide CDs that are included with the se...

Page 14: ...d of a straightened paper clip to press the button Select button indicator Press this button to select the server in the C2T chain The green LED on this button lights when the monitor keyboard and mouse are logically connected to this server System error light This amber LED lights when a system error occurs An LED on the Light Path Diagnostic panel on the system board will also be on to further i...

Page 15: ...he Select button LED on the front of the server Cable Chaining Technology OUT This port is used to connect the server to a keyboard monitor and pointing device It is also used to connect multiple servers together to share a single keyboard monitor and pointing device Serial port Signal cables for modems or other serial devices connect here to the 9 pin serial port connector Cable Chaining Technolo...

Page 16: ...is an acceptable action 2 Wait 30 seconds then press the power control button on the front of the server You can press the Power control button on the front of the server to start the server Note After you plug the power cord of your server into an electrical outlet wait approximately 20 seconds before pressing the Power control button During this time the system management processor is initializi...

Page 17: ... the power source Note After turning off the server wait at least 5 seconds before you turn on the server again Stand by mode Stand by puts the server in a wait state When in a wait state the server is not running the operating system and all core logic is shut down except for the service processor Complete the following steps to put the server into stand by mode 1 Refer to your operating system d...

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Page 19: ...ower on self test POST generates beep codes and messages to indicate successful test completion or the detection of a problem See POST on page 12 for more information Diagnostic programs and error messages The server diagnostic programs are stored in upgradable read only memory ROM on the system board These programs are the primary method of testing the major components of your server See Diagnost...

Page 20: ... correct the cause of the first error message the other error messages usually will not occur the next time you run the test POST error messages The table POST error codes on page 90 provides information about the POST error messages that can appear during startup Event error logs The POST error log contains the three most recent error codes and messages that the system generated during POST The S...

Page 21: ...lem if an error causes the server to shut down See Table 3 on page 14 Important You have up to 12 hours to use the Light Path Diagnostic LED s after AC power has been removed from the server After 12 hours you must power the server up again to be able to use the Light Path Diagnostic LEDs to help locate system errors Table 2 SCSI messages SCSI Messages Description All One or more of the following ...

Page 22: ...luminate the LEDs for a maximum of two minutes After that time the circuit that powers the LEDs is exhausted Diagnostics panel The following illustration shows the LEDs on the diagnostics panel on the system board See Table 3 for information on identifying problems using these LEDs See Information panel system error LED on page 85 for appropriate action Table 3 Light Path Diagnostics LED Descripti...

Page 23: ...ure code that indicates the exact test failure that was encountered iii is the three digit device ID date is the date that the diagnostic test was run and the error recorded cc is the check digit that is used to verify the validity of the information text message is the diagnostic message that indicates the reason for the problem Text messages The diagnostic text message format is as follows Funct...

Page 24: ...rd and mouse pointing device tests assume that a keyboard and mouse are attached to the server c If you run the diagnostic programs with no mouse attached to the server you will not be able to navigate between test categories using the Next Cat and Prev Cat buttons All other functions provided by mouse selectable buttons are also available using the function keys d You can test the USB keyboard by...

Page 25: ...password is set the server prompts you for it Type in the appropriate password then press Enter 3 When the Diagnostic Programs screen appears select Utility from the top of the screen 4 Select View Test Log from the list that appears then follow the instructions on the screen The system maintains the test log data while the server is powered on When you turn off the power to the server the test lo...

Page 26: ...rt and make the selections for your server Contact your IBM service representative To recover the BIOS 1 Turn off the server and peripheral devices and disconnect all external cables and power cords then remove the cover 2 Locate the BIOS code page jumper J19 on the system board 3 Place a jumper on pins 1 and 2 to enable BIOS back page 4 Reconnect all external cables and power cords and turn on th...

Page 27: ... workstations without a hub or if you are not using a hub with X ports use a crossover cable Note To determine whether a hub has an X port check the port label If the label contains an X the hub has an X port Determine if the hub supports auto negotiation If not try configuring the integrated Ethernet controller manually to match the speed and duplex mode of the hub Check the LAN activity light on...

Page 28: ... recent device driver available from the World Wide Web Run the network diagnostic program Data is incorrect or sporadic Check the following Make sure that you are using Category 5 cabling when operating the server at 100 Mbps Make sure that the cables do not run close to noise inducing sources like fluorescent lights The Ethernet controller stopped working when another adapter was added to the se...

Page 29: ...our network supplier Duplicate slot numbers detected Explanation An attempt has been made to bind the same slot number more than once Action Check the slot numbers entered during the bind Adapter slot numbers must be valid and unique If the problem persists contact your network supplier Xxx is not supported for AFT team Explanation A bind command has been issued for adapters not supported by AFT N...

Page 30: ...load the AFT NLM module before unloading the adapter driver Action Unload the adapter driver before unloading the AFT module Table 6 NDIS Windows NT or Windows 2000 driver messages for the Ethernet controller Error code hex Description 0x00 Explanation The driver could not register the specified interrupt Action Using the Configuration Setup utility make sure that a PCI interrupt is assigned to yo...

Page 31: ...ervice Table 7 NDIS Windows NT or Windows 2000 driver teaming messages for the Ethernet controller Event ID Type Description 01 Error Explanation Team Name and physical adapter name are the same This is an invalid configuration Action Reconfigure the adapter team by double clicking the PROSet icon in the control panel 02 Error Explanation Unable to allocate required resources Action Free some memo...

Page 32: ...essfully replace adapters and devices one at a time until the problem is 12 Warning Explanation Team nn Secondary adapter is deactivated from the Team Action Make sure the secondary adapter is functioning properly and that the adapter cable is securely connected to the LAN 13 Informational Explanation Team nn Secondary adapter has rejoined the Team Action None 14 Informational Explanation Team nn ...

Page 33: ...mended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulation...

Page 34: ...eration and system reliability For a typical Netfinity server you should make sure Each of the drive bays has either a drive or a filler panel installed The top cover is in place during normal operation There is at least 50 mm 2 inches of ventilated space at the sides of the server and 100 mm 4 inches at the rear of the server The top cover is removed for no longer than 30 minutes while the server...

Page 35: ...erver is not designed to operate in an enclosed environment The xSeries 300 should not reside behind a glass door in its rack enclosure For more information on specific temperature error messages see Temperature error messages on page 95 ...

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Page 37: ...es with your server You can use this program to change network boot protocols and boot order to select OS wake up support and to set menu wait times ServeRAID programs If there is a ServeRAID adapter installed in the server you must use the ServeRAID configuration program to define and configure your disk array subsystem before you install your operating system Using the Configuration Setup Utilit...

Page 38: ...o display information about the server Changes that you make on other menus might appear on this summary screen You cannot edit any fields The System Information choice appears only on the full Configuration Setup Utility main menu Product Data Select this choice to view system information such as the machine type and model the server serial number and the revision level or issue date of the BIOS ...

Page 39: ...vice processor when the server is started This choice appears only on the full Configuration Setup Utility main menu The system time is in a 24 hour format hour minute second You can set a time delta to be added or subtracted from the system time that is sent to the service processor Advanced System Management Processor each time the server is started Use the number keys to enter the hours and min...

Page 40: ...e Boot Fail Count choice is enabled you must restart the system three times to restore the system BIOS default settings If this choice is disabled the system BIOS defaults can only be restored from the Configuration Setup Utility main menu You can enable a virus detection test that checks for changes in the master boot record at startup Advanced Setup Select this choice to change values for advanc...

Page 41: ... the device This is equivalent to unplugging the device Memory Settings Select this choice to manually disable or enable a bank of memory If a memory error is detected during POST or memory configuration the server will automatically disable the failing memory bank and continue operating with reduced memory capacity If this occurs you must manually enable the memory bank after the problem is corre...

Page 42: ...ombination of up to seven characters A Z a z 0 9 and blanks for your power on password Keep a record of your password in a secure place If you forget the power on password you can regain access to the server through one of the following methods If an administrator password is set enter the administrator password at the power on prompt Start the Configuration Setup Utility program and change the po...

Page 43: ... and power on passwords and allow a power on password to be changed by the user Attention If an administrator password is set and then forgotten it cannot be overridden or removed You must replace the system board The following table provides a summary of the password features Table 8 Power on and administrator password features Typeofpassword Results Power on password Enter the password to comple...

Page 44: ...t appears asking you to enter the password to start the SCSISelect Utility program 3 Use the arrow keys to select a choice from the menu Press Esc to return to the previous menu Press the F5 key to switch between color and monochrome modes if your monitor permits 4 Follow the instructions on the screen to change the settings of the selected items then press Enter Choices available from the SCSISel...

Page 45: ...the utility program select a drive from the list Read the screens carefully before making a selection Note If you press Ctrl A before the selected drives are ready an Unexpected SCSI Command Failure screen might appear Restart the server and watch the SCSISelect messages as each drive spins up After the drive that you want to view or format spins up press Ctrl A Using the Preboot eXecution Environ...

Page 46: ...rotocols supported Boot Order Select this choice to change the order in which boot devices are queried Try local drives first then network Default Try network only Try local drives only Try network first then local drives Show setup prompt Select this choice to either display the PXE setup prompt or disable it Disable is the default setting When this choice is enabled Press Ctrl S to enter the set...

Page 47: ...option to install another For a list of supported options for the server see the Server Proven list at http www ibm com pc compat Major components of the xSeries 330 server The following illustration shows the locations of major components in the server Microprocessor Terminator card Fans Hard disk drive filler panel Hard disk drive Memory module Air baffle Light Path Diagnostics Clear shield Heat...

Page 48: ... 1 8 As pictured in this illustration switch 1 is at the top of the switch block and switch 8 is at the bottom For more information about this switch block see Setting the password override switch on page 34 Serial port A J52 Serial port B J51 Management port J53 C2T in port U38 C2T out port U61 USB 2 port J15 USB 1 port J13 RS 485 Advanced System Management interconnect ports J5 Ethernet ports J1...

Page 49: ...Bypass power on password When toggled to the opposite position bypasses the power on password if one is set for one boot cycle See Setting the password override switch on page 34 Light path diagnostic circuit verification LED Light path diagnostics button Light path diagnostic panel Fan 1 failure CR15 Fan 3 failure CR31 Fan 5 failure CR40 Fan 4 failure CR33 Fan 6 failure CR48 Fan 2 failure CR17 Mi...

Page 50: ... kit System reliability considerations To help ensure proper cooling and system reliability make sure Each of the drive bays has either a drive or a filler panel installed The cover is in place during normal operations or is removed for no longer than 30 minutes while the server is operating There is space around the server to allow the server cooling system to work properly Leave about 127 mm 5 i...

Page 51: ...k 1 Lift and place the server on the lower edge of the mounting bracket 2 Slide the server as far back as it will go 3 Using the thumb screws on the front of the server secure the server to the brackets 4 If you have additional servers to install repeat steps 1 through 3 for each xSeries 330 5 Install all external cables and power cords to the servers ...

Page 52: ... time over 30 minutes with the cover removed might damage server components 7 Remove the clear shield that covers the inside of the server Note It is not necessary to remove the shield when you are installing memory modules or installing an adapter in the PCI slots Working with adapters The server comes with two peripheral component interconnect PCI adapter slots on the system board with riser car...

Page 53: ...al PCI adapters it does not support 3 3 V only adapters Your server uses a rotational interrupt technique to configure PCI adapters Because of this technique you can install PCI adapters that currently do not support sharing of PCI interrupts PCI slots 1 and 2 and the integrated SCSI controller are on PCI bus B the system board and all other integrated devices are on PCI bus A Note PCI bus A bus 0...

Page 54: ... 1 Review the safety precautions that are listed in Chapter 9 Related service information on page 107 2 Turn off the server and peripheral devices and disconnect all external cables and power cords 3 Remove the server from the rack then remove the cover as shown For more information see Removing the cover on page 44 4 Remove the expansion slot clip that holds the expansion slot cover in place by s...

Page 55: ... adapter by its top edge or upper corners and align it with the connector on the PCI riser card c Press the adapter firmly into the riser card connector Attention When you install an adapter be sure the adapter is correctly seated in the riser card connector before you turn on the server Improperly seated adapters might cause damage to the system board the riser card or the adapter d Push down on ...

Page 56: ...you cannot hot swap the hard disk drive 2 For more information on hot swap disk drives refer to Hot swap disk drives on page 50 Each hard disk drive tray has a status and an activity light located on the upper right corner of tray see Server controls and indicators on page 6 for the location of the status and activity indicators These lights are used to show when there is drive activity or in some...

Page 57: ...ly from your hardware Attention When you handle electrostatic discharge ESD sensitive devices take precautions to avoid damage from static electricity For details on handling these devices refer to Handling electrostatic discharge sensitive devices on page 110 1 Review the information in Before you begin on page 42 2 Turn off the server and all attached devices and disconnect all external cables a...

Page 58: ... install must have an accompanying hard disk drive tray The drive must be a low voltage differential drive LVD and have a single connector attached SCA connector The hard disk drive bays connect to a SCSI backplane This backplane is the printed circuit board behind the bay and is connected to the ServeRAID adapter The backplane controls the SCSI IDs for the hard disk drives Preinstallation steps B...

Page 59: ...n the rails on the drive assembly with the guide rails in the drive bay c Gently push the drive assembly into the bay until the drive connects to the backplane d Push the tray handle toward the closed position until it locks the drive in place 3 Check the hard disk drive status indicators to verify that the hard disk drives are operating properly See Server controls and indicators on page 6 for th...

Page 60: ...wing steps to replace a drive in a hot swap bay 1 Before you begin read the documentation that comes with your drive 2 Locate the defective drive look for an amber Hard Disk Status light on the front of the drive 3 Remove the defective hard disk drive a Move the handle on the drive to the open position perpendicular to the drive b Pull the hot swap drive assembly from the bay 4 Install the hard di...

Page 61: ...DIMMs in the following order DIMM connector 2 then 3 then 4 See the following illustration for memory connector locations Installing memory modules Complete the following steps to install a DIMM Attention When you handle electrostatic discharge sensitive devices ESD take precautions to avoid damage from static electricity For details on handling these devices refer to Handling electrostatic discha...

Page 62: ...sert the DIMM properly Note It is a good idea to install or remove any other options at this time 6 Turn on the server Attention When you restart the server the system displays a message indicating that the memory configuration has changed If you installed additional memory start the Configuration Setup Utility program and select Save Settings If you just replaced a failed DIMM you must start the ...

Page 63: ...for the server is available through the World Wide Web 2 Obtain an SMP capable operating system optional For a list of supported operating systems see http www ibm com pc us compat on the World Wide Web 3 If the server comes with one microprocessor it is installed in microprocessor connector 1 This is the startup boot microprocessor If you install a second microprocessor in microprocessor connecto...

Page 64: ...or release lever and remove the terminator card from the microprocessor connector After you remove the new microprocessor from the static protective package place the terminator card in the bag and store it in a safe place You will need to install the terminator card again if you ever remove the microprocessor and do not replace the microprocessor 5 Install the microprocessor a Touch the static pr...

Page 65: ... take precautions to avoid damage from static electricity For details on handling these devices refer to Handling electrostatic discharge sensitive devices on page 110 1 Review the safety precautions listed in Safety information on page 107 2 Turn off the server and peripheral devices and disconnect the power cord and all external cables then remove the cover see Removing the cover on page 44 for ...

Page 66: ...fe place 3 Lift the retainer latch up and off the system board b Follow steps a on page 57 through d on page 57 c After the replacement microprocessor reinstall the adapter board retainer latch by reversing step a above Note If a terminator card is being installed in microprocessor slot 1 it is not necessary to replace the adapter retainer latch Clip Heatsink Microprocessor Terminator card Heatsin...

Page 67: ...8 hours to help ensure proper cooling The following illustration shows the replacement of a fan Note The illustrations in this document might differ slightly from your hardware Complete the following steps to replace the fan assembly Clip Heatsink Microprocessor Terminator card Heatsink release lever Slot Top view of heatsink Retainer clip Air flow ...

Page 68: ...om the server 5 Remove the fan from the server a Disconnect the fan cable from the system board b Lift the fan away from the server 6 Install the replacement fan a Orientate the fan so that the air flow arrow on the side of the fan is facing or pointing toward the rear of the server Note Proper air flow is from the front to the rear of the server b Push the replacement fan assembly into the server...

Page 69: ...ntion Before sliding the cover forward make sure that all of the tabs on the cover will engage the ledge at the front of the server properly If all of the tabs do not engage the ledge properly it will be extremely difficult to remove the cover 4 Install the screws and secure the cover as shown 5 Reinstall the server in the rack see Rack installation on page 43 6 Reconnect the power cord and all ex...

Page 70: ...nside of the server The following table lists the function of each of the connectors which can be used to manually configure the serial port You will also need to refer to the figure in System board options connectors on page 40 Viewing or changing the serial port assignments To view or change the serial port assignments 1 Restart the server and watch the monitor screen Connectors Port Description...

Page 71: ...logy to determine the type of device attached to the connector Notes 1 If you attach a standard non USB keyboard to the keyboard connector the USB ports and devices will be disabled during the power on self test POST 2 If you install a USB keyboard that has a mouse port the USB keyboard emulates a mouse and you will not be able to disable the mouse settings in the Configuration Setup Utility progr...

Page 72: ...n that should be used with the C2T chain is 1024 x 768 Connect the C2T breakout cable to the C2T OUT port of server 1 Server 1 is usually the server at the bottom of the rack Connect the white connector of a C2T chaining cable to the C2T IN port of server 1 Connect the black connector of the C2T chaining cable to the C2T OUT port of the server above it Refer to the following illustration for addit...

Page 73: ... physically different connector shells and different color connector covers Black OUT White IN C2T breakout cable A keyboard monitor and mouse or pointing device are connected to the server through the device breakout cable The keyboard and mouse cables have icons of a keyboard and a mouse on their respective cable connectors for easy identification ...

Page 74: ... cable is not labeled but is easily identified by the dark blue 15 pin connector Auxiliary device pointing device connector On the end of the C2T device breakout cable there is one auxiliary device connector that supports a mouse or other pointing device This connector is identified by the mouse icon Table 12 Keyboard connector 6 pin female number assignments Pin I O Signal 1 I O Data 2 N A Reserv...

Page 75: ...oller will adjust to the network data rate whether the data rate is standard Ethernet 10BASE T Fast Ethernet 100BASE TX half duplex HDX or full duplex FDX The controller supports half duplex HDX and full duplex FDX modes at both speeds The Ethernet controller is a PCI Plug and Play device You do not need to set any jumpers or configure the controller for your operating system before you use the Et...

Page 76: ...ffic You can send information from critical nodes or applications with an indicated priority Because you set this priority at the host or entry point of the network the network devices can base forwarding decisions on priority information defined in the packet Priority Packet information is available on the IBM Networking Web site at http www ibm com networking support Priority Packet prioritizes ...

Page 77: ...ts the packets from the application with a filter are sent out first HPQ does not change network routing nor does it add any information to the packets To assign HPQ you can specify it using Priority Packet when you create or assign a filter To effectively use HPQ tagging the adapter cannot be assigned to an adapter team Virtual LAN Mode A virtual LAN VLAN is a logical grouping of network devices ...

Page 78: ...puter Ethernet port connector The following table shows the pin number assignments for the RJ 45 connector These assignments apply to both 10BASE T and 100BASE TX devices Advanced System Management ports There are two kinds of Advanced System Management ports a Management port Serial port A and RS 485 ports Management Port Serial port A This port uses a standard D shell serial port connector label...

Page 79: ...stem Management bus is designed to support up to 12 units or servers However when using the Advanced System Management PCI adapter the bus uses the PCI adapter as another unit In this case you can connect a maximum of 11 units or servers together You can hot swap the cables in the Advanced System Management bus You can connect up to 12 units together if you are using serial management port A as yo...

Page 80: ... Cable Chaining Technology C2T chaining cables using the C2T IN and C2T OUT ports Before you begin review the following The supported maximum number of servers connected in a single chain with C2T chaining cables is 42 When connecting servers across a gap that is larger than 3U or located on two separate racks you must use a C2T chaining cable that is 2 meters 6 5 ft long which is available in the...

Page 81: ...ible for more than one select LED to be illuminated on the servers in the chain To clear all but the selected server LED press the select button on any one of the servers in the chain 7 If you turn off a selected server you must select another server that is powered up For the location of the select button see Server controls and indicators on page 6 8 For your C2T chain to work properly with your...

Page 82: ...of the mouse or pointing device 4 Test your keyboard by typing a few words within an application 5 Use your keyboard to switch to the last server in the chain For example if there are 42 servers in the chain Press NumLock twice press 4 press 2 press Enter The monitor screen should go blank after the second NumLock then become active again after the Enter is pressed showing the screen output of the...

Page 83: ...sts of reconnecting the chain a node at a time until the failing node is isolated Cable management Use the cable ties and hook and loop straps that are supplied with your server to secure the cables Note Do not secure cables too tightly Over tightening can cause internal damage to cables ...

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Page 85: ...Before you begin on page 42 Diskette CD ROM drives To remove the diskette CD ROM drive 1 Power off the server 2 Remove the cover See Removing the cover on page 44 3 Disconnect the cables for the floppy disk drive and the CD ROM drive from the system board 4 Remove the fans See Fan assembly replacement on page 59 5 Remove the screws 6 Gently pull back and up to remove the drives from the chassis ...

Page 86: ...cable up until it is released from the connector 2 To replace the diskette drive cable pull up on the connector latch until it is unlocked then insert the end of the cable into the connector and gently push down on the connector latch until it clicks into place 3 Remove the CD ROM drive a Remove the CD ROM drive retaining wire by releasing it from the metal tab and removing it from the holes and p...

Page 87: ...Removing the cover on page 44 3 Disconnect the backplane cable from the system board 4 Pull out the hard drives in order to disconnect them from the backplane 5 Remove the screw from the top of the backplane bracket 6 Gently but firmly lift the backplane bracket and board up from the chassis Power supply To remove the power supply Note Read Safety information on page 107 and Before you begin on pa...

Page 88: ...I riser card To remove the PCI riser card Note Read Safety information on page 107 and Before you begin on page 42 1 Power off the server 2 Remove the cover See Removing the cover on page 44 3 Remove any adapters and put them in a safe place 4 Disconnect cables 5 Gently lift up on the card to disconnect it from the system board port System board To remove the system board Note Read Safety informat...

Page 89: ...cessor on page 57 5 Remove the microprocessors See Removing a microprocessor on page 57 6 Remove the memory modules See Installing memory modules on page 53 7 Remove screws from the system board 8 Remove the four screws from the rear of the server 9 Pull up on the system board to remove from the chassis ...

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Page 91: ...r successfully completing POST indicates the system is functioning properly Beeps Description 1 2 3 One beep A pause or break Two beeps A pause or break Three Beeps 4 Four continuous beeps Beep Symptom FRU Action 1 1 2 Processor register test failed 1 Optional Processor if installed 2 Processor 1 1 3 CMOS write read test failed 1 Battery 2 System Board 1 1 4 BIOS EEPROM checksum failed 1 DIMM 2 Sy...

Page 92: ...tem Board 2 3 4 Search for video ROM failed 1 System Board 2 4 1 Video failed screen believed operable 1 System Board 3 1 1 Timer tick interrupt failed 1 System Board 3 1 2 Interval timer channel 2 failed 1 System Board 3 1 3 RAM test failed above address OFFFFH 1 DIMM 2 System Board 3 1 4 Time Of Day clock failed 1 Battery 2 System Board 3 2 1 Serial port failed 1 System Board 3 2 2 Parallel port...

Page 93: ...l memory in system 1 Install or reseat the memory modules then do a 3 boot reset See Using the Configuration Setup Utility program on page 29 2 DIMMs 3 System Board Two Short Beeps Information only the configuration has changed 1 Run Diagnostics 2 Run Configuration Setup Three Short Beeps 1 DIMM 2 System Board One Continuous Beep 1 Processor 2 Optional Processor if installed 3 System Board Repeati...

Page 94: ...ive bay that the failing drive is installed in will be turned on 1 Failing drive 2 Be sure the fans are operating correctly and the air flow is good 3 SCSI Backplane FAN LED on 1 Check individual fan LEDs 2 Replace respective fan 3 System Board MEM LED on The LED next to the failing DIMM is on 1 DIMM 2 Failing DIMM in slot J1 J4 3 System Board PCI LED on 1 Remove PCI adapters from slots 1 2 2 Syst...

Page 95: ... system board Should connect to Serial Port A on the system board J52 3 System Board 011 XXX 001 Failed COM2 Serial Port test 1 Check loopback plug connected to externalized serial port 2 Check cable from externalized port to system board Should connect to Serial Port B on the system board J51 3 System Board 014 XXX 000 Failed Parallel Port test 1 System Board 015 XXX 001 USB interface not found b...

Page 96: ... LED test 1 System Board 180 XXX 005 Failed SCSI Backplane LED test 1 SCSI Backplane 2 SCSI Backplane Cable 3 System Board 201 XXX 0NN Failed Memory test see Memory Settings on page 33 1 DIMM Location slots 1 4 where NN DIMM location Note NN 1 DIMM 1 NN 2 DIMM 2 NN 3 DIMM 3 NN 4 DIMM 4 2 System Board 201 XXX 999 Multiple DIMM failure see error text 1 See error text for failing DIMMs 2 System Board...

Page 97: ...ation on each individual tape drive error 301 XXX 000 Failed Keyboard test 1 Keyboard 2 System Board 405 XXX 000 Failed Ethernet test on controller on the System Board 1 Verify that Ethernet is not disabled in BIOS 2 System Board 405 XXX A0N Failed Ethernet test on adapter in slot A 1 For A 0 system board 2 For A 0 adapter in PCI slot A 415 XXX 000 Failed Modem test 1 Cable Note Ensure modem is pr...

Page 98: ...correctly proper orientation 2 Run Diskette Drive Diagnostics 3 Cable 4 Diskette Drive 5 System Board Monitor problems general Some IBM monitors have their own self tests If you suspect a problem with the monitor refer to the information that comes with the monitor for adjusting and testing instructions 1 Monitor 2 Run Video Diagnostics If diagnostics pass the problem may be a video driver 3 Displ...

Page 99: ...tion Setup 2 DIMM 3 System Board 165 Service Processor failure 1 System Board 175 Hardware error 1 System Board 176 Computer cover or cable cover was removed without a key being used 1 Run Configuration Setup 2 System Board 177 178 Security hardware error 1 Run Configuration Setup 2 System Board 184 Power on password corrupted 1 Run Configuration Setup 2 System Board 185 Drive startup sequence inf...

Page 100: ...er error 1 Keyboard 2 System Board 303 Keyboard controller error 1 System Board 602 Invalid diskette boot record 1 Diskette 2 Diskette Drive 3 Cable 4 System Board 604 Diskette drive error 1 Run Configuration Setup and Diagnostics 2 Diskette Drive 3 Drive Cable 4 System Board 605 Unlock failure 1 Diskette Drive 2 Drive Cable 3 System Board 662 Diskette drive configuration error 1 Run Configuration...

Page 101: ...the system b Flash update the Service Processor 2 System Board 1762 Fixed Disk Configuration error IDE drive only 1 Fixed Disk Drive 2 Fixed Disk Cables 3 Run Configuration Setup 4 System Board 178X Fixed Disk error IDE drive only 1 Fixed Disk Cables 2 Run Diagnostics 3 Fixed Disk Drive 4 System Board 1800 No more hardware interrupt available for PCI adapter 1 Run Configuration Setup 2 Remove Adap...

Page 102: ...00 No more memory above 1MB for PCI adapter 1 Run Configuration Setup 2 Failing Adapter 3 System Board 00180400 No more memory below 1MB for PCI adapter 1 Run Configuration Setup 2 Move the failing adapter to slot 1 or 2 3 Failing Adapter 4 System Board 00180500 PCI option ROM checksum error 1 Remove Failing PCI Card 2 System Board 00180600 PCI adapter self test 1 Run Configuration Setup 2 Move th...

Page 103: ...ermination jumper setting Duplicate SCSI IDs in the same SCSI chain A missing or improperly installed SCSI terminator A defective SCSI terminator An improperly installed cable A defective cable 1 External SCSI devices must be powered on before you power on the server 2 The cables for all external SCSI devices are connected correctly 3 If you have attached an external SCSI device to the server make...

Page 104: ...mperature 1 Ambient temperature must be within normal operating specifications see Features and specifications on page 4 SystemovertemperatureforCPU X level warning CPU X reporting over temperature condition 1 Ensure system is being properly cooled see Temperature checkout on page 26 System under recommended CPU X temperature level warning system reporting under temperature condition for CPU X 1 A...

Page 105: ...critical CPU X is under temperature 1 Ambient temperature must be within normal operating specifications see Features and specifications on page 4 2 Replace CPU X System shutoff due to DASD temperature sensor X level critical DASD area reported temperature outside recommended operating range 1 Ensure system is being properly cooled see Temperature checkout on page 26 2 Replace SCSI Backplane Syste...

Page 106: ...oard b Yes power indicators front and rear are blinking Turn switch 5 on switch block 1 to ON If system powers on turn switch 5 on switch block 1 to OFF and replace front panel assembly If system does not power on reconfigure system to minimum operating requirements and retry If problem remains suspect the following FRUs in the order listed 1 Power supply 2 System board c Yes power indicator LEDs ...

Page 107: ...removed items one at a time until failing item is found power on and reconfigure system each time Notes 1 If the problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem suspect the System Board 2 If you suspect a networking problem and all the system tests pass suspect a network cabling problem external to the system ...

Page 108: ...100 Hardware Maintenance Manual xSeries 330 ...

Page 109: ... Copyright IBM Corp 2000 101 Chapter 8 Parts listing System The xSeries 330 Parts Listing supports the following models 11Y 31Y 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 ...

Page 110: ...39 17 PCI Riser Card All Models 19K1350 18 Memory 256MB 133MHz ECC All Models 33L3145 18 Memory 128MB 133MHz ECC All Models optional 33L3143 18 Memory 512MB 133MHz ECC All Models optional 33L3151 18 Memory 1GB 133MHz ECC All Models optional 33L3153 Drive 3 5 Floppy 12 7MM All Models 36L8645 Hardware Kit All Models 00N6997 2 Port Serial Plate All Models 00N7021 Rail Assembly All Models 00N6994 Exte...

Page 111: ...d FRU No US English 37L2551 French Canadian 37L2552 LA Spanish 37L2553 Arabic 37L2555 Belgium French 37L2556 Belgium UK 37L2557 Bulgarian 37L2558 Czech 37L2559 Danish 37L2560 Dutch 37L2561 French 37L2562 German 37L2563 Greek 37L2564 Hebrew 37L2565 Hungarian 37L2566 Korean 02K0901 Iceland 37L2567 Italy 37L2568 Norwegian 37L2569 Polish 37L2570 Portuguese 37L2571 Romanian 37L2572 Russian 37L2573 Serb...

Page 112: ...a 12J5987 Afghanistan Algeria Andorra Angola Austria Belgium Benin Bulgaria Burkina Faso Burundi Cameroon Central African Rep Chad Czech Republic Egypt Finland France French Guyana Germany Greece Guinea Hungary Iceland Indonesia Iran Ivory Coast Jordan Lebanon Luxembourg China Macao S A R Malagasy Mali Martinique Mauritania Mauritius Monaco Morocco Mozambique Netherlands New Caledonia Niger Norway...

Page 113: ...Chapter 8 Parts listing 105 United States of America 6952301 110 1838574 220 36L8886 220V 15A Power cord FRU No ...

Page 114: ...106 Hardware Maintenance Manual xSeries 330 ...

Page 115: ...bjects that you think are too heavy for you Do not perform any action that causes hazards to the customer or that makes the equipment unsafe Before you start the machine ensure that other service representatives and the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool...

Page 116: ...erate the switch or unplug the power cord quickly Do not work alone under hazardous conditions or near equipment that has hazardous voltages Disconnect all power before Performing a mechanical inspection Working near power supplies Removing or installing main units Before you start to work on the machine unplug the power cord If you cannot unplug it ask the customer to power off the wall box that ...

Page 117: ... accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide add...

Page 118: ...hine the part the work mat and the person handling the part are all at the same charge Notes 1 Use product specific ESD procedures when they exceed the requirements noted here 2 Make sure that the ESD protective devices you use have been certified ISO 9000 as fully effective When handling ESD sensitive parts Keep the parts in protective packages until they are inserted into the product Avoid conta...

Page 119: ...mber 1 translations for that caution statement appear in this section under statement 1 Be sure to read all caution and danger statements before performing any of the instructions Statement 1 DANGER Electrical current from power telephone and communication cables is hazardous To avoid a shock hazard Do not connect or disconnect any cables or perform installation maintenance or reconfiguration of t...

Page 120: ...disassemble Dispose of the battery as required by local ordinances or regulations Statement 3 CAUTION When laser products such as CD ROMs DVD ROM drives fiber optic devices or transmitters are installed note the following Do not remove the covers Removing the covers of the laser product could result in exposure to hazardous laser radiation There are no serviceable parts inside the device Use of co...

Page 121: ...ect exposure to the beam Statement 4 CAUTION Use safe practices when lifting Statement 5 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power ...

Page 122: ...114 Hardware Maintenance Manual xSeries 330 Statement 10 CAUTION Do not place any object weighing more than 82 kg 180 lbs on top of rack mounted devices ...

Page 123: ...tar risco de choque Não conecte ou desconecte cabos e não realize instalação manutenção ou reconfiguração deste produto durante uma tempestade com raios Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas Conecte todos os equipamentos ao qual esse produto será conectado a tomadas corretamente instaladas Sempre que possível utilize apenas uma das mãos para ...

Page 124: ...ara descartar a bateria entre em contato com a área de atendimento a clientes IBM pelo telefone 011 889 8986 para obter informações sobre como enviar a bateria pelo correio para a IBM Instrução 3 PRECAUCIÓN Quando produtos a laser unidades de CD ROM unidades de DVD dispositivos de fibra ítica transmissores etc estiverem instalados observe o seguinte Para Conectar Para Desconectar 1 DESLIGUE Tudo 2...

Page 125: ...se 3A ou Classe 3B embutido Observe o seguinte Radiação de laser quando aberto Não olhe diretamente para o raio a olho nu ou com instrumentos íticos e evite exposição direta ao raio Instrução 4 CUIDADO Ao levantar a máquina faça o com segurança Instrução 5 CUIDADO Os botões Liga Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo O...

Page 126: ...118 Hardware Maintenance Manual xSeries 330 CUIDADO Instrução 10 CUIDADO Não coloque nenhum objeto com peso superior a 82 kg 180 lbs sobre dispositivos montados em rack 1 2 ...

Page 127: ...Chapter 9 Related service information 119 ...

Page 128: ...120 Hardware Maintenance Manual xSeries 330 ...

Page 129: ...Chapter 9 Related service information 121 ...

Page 130: ...122 Hardware Maintenance Manual xSeries 330 ...

Page 131: ...Chapter 9 Related service information 123 ...

Page 132: ...124 Hardware Maintenance Manual xSeries 330 ...

Page 133: ...Chapter 9 Related service information 125 ...

Page 134: ...126 Hardware Maintenance Manual xSeries 330 ...

Page 135: ...installation d entretien ou de reconfiguration de ce produit au cours d un orage Branchez tous les cordons d alimentation sur un socle de prise de courant correctement câblé et mis à la terre Branchez sur des socles de prise de courant correctement câblés tout équipement connecté à ce produit Lorsque cela est possible n utilisez qu une seule main pour connecter ou déconnecter les câbles d interfac...

Page 136: ...but reportez vous à la réglementation en vigueur Notice n 3 ATTENTION Si des produits laser sont installés tels que des unités de CD ROM ou de DVD des périphériques contenant des fibres optiques ou des émetteurs récepteurs prenez connaissance des informations suivantes N ouvrez pas ces produits pour éviter une exposition directe au rayon laser Vous ne pouvez effectuer aucune opération de maintenan...

Page 137: ...regarder fixement le faisceau ou de l observer à l aide d instruments optiques évitez une exposition directe au rayon Notice n 4 ATTENTION Faites vous aider pour soulever ce produit Notice n 5 ATTENTION Le bouton de mise sous tension hors tension de l unité et l interrupteur d alimentation du bloc d alimentation ne coupent pas l arrivée de courant électrique à l intérieur de la machine Il se peut ...

Page 138: ...130 Hardware Maintenance Manual xSeries 330 Notice n 10 ATTENTION Ne posez pas d objet dont le poids dépasse 82 kg sur les unités montées en armoire 1 2 ...

Page 139: ... Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchführen Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen Signalkabel möglichst einhändig anschließen oder lösen Keine Geräte einschalten wenn die Gefahr einer Besch...

Page 140: ...dermüll beachten Hinweis 3 ACHTUNG Wenn ein Laserprodukt z B CD ROM Laufwerke DVD Laufwerke Einheiten mit Glasfaserkabeln oder Transmitter installiert ist beachten Sie folgendes Das Entfernen der Abdeckungen des CD ROM Laufwerks kann zu gefährlicher Laserstrahlung führen Es befinden sich keine Teile innerhalb des CD ROM Laufwerks die vom Benutzer gewartet werden müssen Die Verkleidung des CD ROM L...

Page 141: ...serstrahl sehen nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden Hinweis 4 ACHTUNG Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten Hinweis 5 ACHTUNG Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen Der Server kön...

Page 142: ...134 Hardware Maintenance Manual xSeries 330 Hinweis 10 ACHTUNG Keine Gegenstände die mehr als 82 kg wiegen auf Rack Einheiten ablegen 1 2 ...

Page 143: ...e i cavi non effettuare l installazione la manutenzione o la riconfigurazione di questo prodotto durante i temporali Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza Collegare qualsiasi apparecchiatura collegata a questo prodotto ad una presa elettrica correttamente cablata e munita di terra di sicurezza Quando possibile collegare ...

Page 144: ... acqua Riscaldarla ad una temperatura superiore ai 100 C Cercare di ripararla o smontarla Smaltire secondo la normativa in vigore D Lgs 22 del 5 2 9 e successive disposizioni nazionali e locali Avviso 3 ATTENZIONE Quando si installano prodotti laser come ad esempio le unità DVD CD ROM a fibre ottiche o trasmettitori prestare attenzione a quanto segue Per collegare Per scollegare 1 SPEGNERE tutti i...

Page 145: ...estare attenzione a quanto segue Aprendo l unità vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione diretta al fascio Avviso 4 ATTENZIONE Durante il sollevamento della macchina seguire delle norme di sicurezza Avviso 5 ATTENZIONE Il pulsante del controllo dell alimentazione situato sull unità e l interruttore di alimentazi...

Page 146: ...138 Hardware Maintenance Manual xSeries 330 Avviso 10 ATTENZIONE Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack 1 2 ...

Page 147: ...Chapter 9 Related service information 139 ...

Page 148: ...140 Hardware Maintenance Manual xSeries 330 ...

Page 149: ...Chapter 9 Related service information 141 ...

Page 150: ...onecte ningún cable ni realice las operaciones de instalaciín mantenimiento o reconfiguraciín de este producto durante una tormenta Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos Conecte a tomas de alimentaciín con un cableado correcto cualquier equipo que vaya a estar conectado a este producto Si es posible utilice una sola mano ...

Page 151: ...a o sumergirla Calentarla a una temperatura que supere los 100 C 212 F Repararla o desmontarla Despréndase de la batería siguiendo los requisitos que exija el reglamento o la legislaciín local Declaración 3 PRECAUCIÓN Cuando instale productos láser como por ejemplo CD ROM unidades DVD dispositivos de fibra íptica o transmisores tenga en cuenta las advertencias siguientes Para la conexin Para la de...

Page 152: ...la advertencia siguiente Cuando se abre hay radiaciín láser No mire fijamente el rayo ni lleve a cabo ningún examen directamente con instrumentos ípticos evite la exposiciín directa al rayo Declaración 4 PRECAUCIÓN Tome medidas de seguridad al levantar el producto Declaración 5 PRECAUCIÓN El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentac...

Page 153: ...Chapter 9 Related service information 145 Declaración 10 PRECAUCIÓN No coloque ningún objeto que pese más de 82 kg 180 libras encima de los dispositivos montados en bastidor 1 2 ...

Page 154: ...______________________________ ________________________________________________________________ 2 What would you like to see added changed or deleted in this manual ________________________________________________________________ ________________________________________________________________ 3 What is your service experience level Less than five years More than five years 4 Which servers do you ...

Page 155: ...ystems are considered identical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have the same Reference Diagnostics Diskette version 7 Have the same configuration options set in the system 8 Have the same setup...

Page 156: ... in the United States or other countries or both The following terms are trademarks of other companies MMX and Pentium are trademarks or registered trademarks of Intel Corporation UNIX is a trademark or registered trademark of The Open Group in the United States and other countries Windows NT is a trademark or registered trademark of Microsoft Corporation HelpCenter HelpFax IBM OS 2 NetBAY3 Netfin...

Page 157: ......

Page 158: ...IBM Part Number 06P1796 File Number Printed in the United States of America on recycled paper containing 10 recovered post consumer fiber 06P1796 0406P1796 ...

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