IBM 4820 Planning, Installation And Service Manual Download Page 85 | Manualshive

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Chapter

4.

Troubleshooting

common

problems

Obtaining

diagnostic

and

service

information

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. 69

Troubleshooting

capacitive

and

resistive

displays

that

use

the

3M

TouchWare

69

Correct

connections

for

servicing

EIA-232

models

.

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. 70

Touch

screen

controller

information

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. 70

Troubleshooting

the

4820

Infrared

touch

screen

using

the

ELO

Touch

Properties

Page

.

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. 72

Troubleshooting

display

beep

.

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All

models

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LED

states

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. 78

Testing

the

power

supply

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. 79

This

section

describes

several

common

problems

and

explains

what

to

do.

Note:

Some

4820

image

problems

can

be

caused

by

problems

in

the

system

unit

to

which

the

display

is

attached.

Some

procedures

are

specific

for

capacitive

or

resistive

touch

models.

See

Table

1

on

page

1

for

your

touch

technology

and

model

number.

Obtaining

diagnostic

and

service

information

Obtain

service

manuals,

installation

guides,

touch

drivers,

and

diagnostic

diskettes

for

all

4820

displays

from

the

IBM

Retail

Store

Solutions

web

site:

www.ibm.com/solutions/retail/store.

From

the

web

page:

1.

Click

on

Support

.

2.

Click

on

SurePoint

Solution

.

3.

Select

the

appropriate

download

for

your

specific

4820

model.

An

abstract,

download

description,

system

prerequisites,

and

installation

instructions

are

provided

on

each

download

page

to

assist

you.

Also,

use

the

web

site

to

access

the

POS

Knowledgebase

Tips

&

FAQs

search

utility.

Within

this

utility,

find

articles

which

will

assist

you

in

troubleshooting

your

specific

4820

problem.

All

touch

drivers

for

IBM

4820

displays

must

be

obtained

from

this

IBM

web

site

and

not

from

any

other

vendor

or

site

(except

Linux).

The

first

step

in

troubleshooting

is

to

ensure

that

you

have

connected

all

cables

properly.

Troubleshooting

capacitive

and

resistive

displays

that

use

the

3M

TouchWare

3M

TouchWare

is

the

Windows-based

touch

driver

application

for

the

USB

and

EIA-232

versions

of

these

displays

(the

RS-485

version

uses

IBM

POS

touch

drivers).

Update

November

2005

©

Copyright

IBM

Corp.

1999,

2005

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Summary of Contents for 4820

Page 1: ...4820 SurePoint Solution Planning Installation and Service Guide GA27 4231 07 Update November 2005 ...

Page 2: ......

Page 3: ...4820 SurePoint Solution Planning Installation and Service Guide GA27 4231 07 Update November 2005 ...

Page 4: ... IBM representative or the IBM branch office that serves your locality Publications are not stocked at the address given below A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to Retail Store Solutions Information Development Department ZBDA IBM Corporation P O Box 12195 Research Triangle Park NC 27709 9990 USA When yo...

Page 5: ...es 12 Identifying the 4820 I O ports 17 Installing the pedestal 20 Installing the VESA bracket 42 Installing options 43 Powering on 52 Adjusting the image 53 Configuring and calibrating the touch screen 58 Chapter 3 Maintaining the IBM 4820 67 Maximizing your comfort 67 Cleaning the touch screen 67 Using the brightness controls 67 Chapter 4 Troubleshooting common problems 69 Obtaining diagnostic a...

Page 6: ... for Interference VCCI statement 93 Korean Communications Statement 94 Taiwanese class A warning statement 94 Electrostatic discharge ESD 94 End of life disposal 95 Battery return program 95 Mercury added statement 96 Trademarks 96 Appendix D Safety information 97 Index 103 Update November 2005 iv 4820 Planning Installation and Service Guide ...

Page 7: ... Routing the cables 28 28 Integrated pedestal parts 29 29 Routing the power cable 30 30 Integrated pedestal covers 31 31 Routing the cables 32 32 Integrated pedestal parts 33 33 Routing the power cable 34 34 Integrated pedestal covers 35 35 Inserting the stiffening plate 36 36 Securing the arm assembly to the 4694 37 37 Attaching the filler panel covers 38 38 Securing the arm assembly to SurePOS 7...

Page 8: ...librate reminder dialog 60 58 Brightness adjustment panel 67 59 Power adapter pinouts 79 60 Powered USB connector and pin numbers 80 61 Distributed pedestal mounting template 89 62 Free standing pedestal mounting template 90 Update November 2005 vi 4820 Planning Installation and Service Guide ...

Page 9: ...uirements 8 5 Power usage for 4820 SurePoint Solution 9 6 Connector definitions 18 7 Connector icons 19 8 Summary of touch response modes 63 9 Touch sound settings 63 10 Touch screen status messages 71 11 Supported video modes 78 12 Power adapter pin voltages 79 13 Powered USB connector pinouts 80 Update November 2005 Copyright IBM Corp 1999 2005 vii ...

Page 10: ...Update November 2005 viii 4820 Planning Installation and Service Guide ...

Page 11: ...SurePOS 500 Series 4800 4840 SurePOS 700 Series Who should read this guide Personnel responsible for installing maintaining and using the IBM 4820 SurePoint Solution should read this guide Some chapters provide information that is intended for trained technical personnel Related publications The following IBM publications drivers and service diskette information are available from the IBM Retail S...

Page 12: ...ping us provide accurate and high quality information Please take a few moments to tell us what you think about this document You can use either of these ways to provide feedback v Visit our Web site at http www ibm com solutions retail store Select Support then Publications Select the publication comments link within the introductory text Fill in the requested information and your comments Be sur...

Page 13: ... of the machine in easy reach v Industry standard serial and USB ports allow alternative I O devices v Manuals are available in PDF format and can be downloaded from the Web See Related publications on page ix for the Web address v To assist users with color vision deficiencies the power LED blinks as well as changes color when in low power mode v Displays are driven at 60 Hz to eliminate problems...

Page 14: ...Update November 2005 xii 4820 Planning Installation and Service Guide ...

Page 15: ...ovides information about the 4820 SurePoint Solution Models 2WN 2GN 5WN and 5GN This edition also combines System Reference information since a separate publication is no longer maintained October 2003 This edition adds information about the features of Models 4WT and 4GT of the 4820 SurePoint Solution July 2002 This edition adds information about Models 10D and 1FR of the 4820 SurePoint Solution ...

Page 16: ...v Digital Visual Interface DVI Update November 2005 xiv 4820 Planning Installation and Service Guide ...

Page 17: ...ive touch screen monitors 4820 42T 12 in single bulb Pearl white EIA 232 IBM PS 2 No 3M TouchWare PC 4820 46T Pearl white RS 485 PS 2 Yes POS suite 4694 4820 48T Pearl white USB 3M TouchWare 4800 4694 206 4820 4WT Pearl white USB Yes 3M TouchWare Supports all 4820 4GT Iron gray USB 4820 resistive touch screen monitors 4820 4FT 12 in single bulb Iron gray EIA 232 None No 3M TouchWare 4810 4820 46R ...

Page 18: ...Figure 1 4820 SurePoint Solution with features and available pedestals Update November 2005 2 4820 Planning Installation and Service Guide ...

Page 19: ...ecurity Manager s keylock 469X and factory installed for 2xx and 5xx models Sound Audio kit available all models except 2xx and 5xx that requires sound card with amplified output speaker out For example Sound Blaster sound card PCI 16 or Yamaha sound card WF192XG Amplified audio kit available for models 2xx and 5xx All models Mounting v Integrated pedestal v Integrated touch pedestal Short 255 mm ...

Page 20: ...ons The pedestal options for the 4820 SurePoint Solution are integrated free standing or distributed pedestal See Figure 2 Figure 2 Pedestal types Update November 2005 4 4820 Planning Installation and Service Guide ...

Page 21: ...4820 Capacitive Touch Screen Monitors 4820 42T U U U U U U U U 4820 46T U U U U U Version 2 Release 3 4820 48T Not supported U U U 4820 4WT U U U 4820 4GT U U U 4820 Resistive Touch Screen Monitors 4820 4FT U U U U U U U U 4820 46R U U U U U Version 2 Release 2 4820 Non touch Screen Monitors 4820 42D U U U U U U U U 4820 4FD U U U U U U 4820 46D U U U U U Version 2 Release 3 4820 48D U U U U U 482...

Page 22: ... 15 0 inch models Figure 3 is a front view of the 12 1 inch and 15 0 inch models of the 4820 SurePoint Solution Note the location of the control buttons Note Button design varies between models Brightness Brightness Power Suspend Resume Figure 3 Front view of 4820 Update November 2005 6 4820 Planning Installation and Service Guide ...

Page 23: ...audio kit connector and connector cover Note the location of the manager s keylock Keypad MSR locating Tabs Keypad MSR connector Key lock cylinder Keypad MSR connector cover Mounting bracket cover Audio kit Figure 4 Rear view of 4820 Options shown may not be available on all models Update November 2005 Chapter 1 Introducing the IBM 4820 SurePoint Solution 7 ...

Page 24: ... Environmental requirements Table 4 shows the humidity and temperature limits for the 4820 SurePoint Solution Table 4 Environmental requirements Condition Operating limits Storage limits Temperature dry bulb 0 to 40 C 32 to 104 F 20 to 60 C 4 to 140 F Maximum temperature wet bulb 27 C 81 F 29 C 84 F Relative humidity 8 to 80 5 to 90 Ensure that the cooling vents are not blocked by papers signs or ...

Page 25: ...e a power supply when attached to 4694 POS terminals 12 inch dual bulb models require a power supply when attached to 4694 POS terminals if more than 2 5 watts of power is to be used for devices attached to the auxiliary USB ports v Models with the EIA 232 interface can be connected to powered EIA 232 ports on SurePOS 700 or 300 terminals Hot plugging is not supported Spill resistance The 4820 Sur...

Page 26: ...Update November 2005 10 4820 Planning Installation and Service Guide ...

Page 27: ...ch the 4820 SurePoint Solution to the pedestal 5 Install the optional speaker kit see Attaching the audio kit on page 49 or cable cover 6 Connect the cables to your system unit 7 Power on the system and the 4820 display See to Powering on on page 52 8 Perform an auto adjust to obtain the optimal image See Adjusting the image on page 53 9 Attach optional button cover see Installing the optional but...

Page 28: ...uch pedestal for the 4820 SurePoint Solution Identifying the 4820 cables This section identifies the EIA 232 cables for the various models of the 4820 SurePoint Solution Models with IR touch 2xx and 5xx Touch with MSR keypad A EIA 232 touch host B EIA 232 MSR host C Keypad keyboard host D EIA 232 touch MSR keypad 4820 Figure 6 Pedestal types Figure 7 Connector cable for the EIA 232 models Installi...

Page 29: ...st B EIA 232 MSR host C EIA 232 touch MSR 4820 Touch only A EIA 232 touch host B EIA 232 touch 4820 Figure 8 Infrared touch with MSR Figure 9 Touch only Installing the IBM 4820 Update November 2005 Chapter 2 Installing the IBM 4820 13 ...

Page 30: ...uch powered A EIA 232 touch host B 12vdc power host C EIA 232 touch power 4820 Figure 10 Infrared touch powered Installing the IBM 4820 Update November 2005 14 4820 Planning Installation and Service Guide ...

Page 31: ...32 touch host B EIA 232 MSR host C Keypad keyboard host D PS 2 keyboard for diagnostics E EIA 232 touch MSR keypad 4820 Touch with MSR A EIA 232 touch host B EIA 232 MSR host C EIA 232 touch MSR 4820 Figure 11 Connector cable for capacitive and resistive touch EIA 232 models Figure 12 4820 4FT model with MSR attached Installing the IBM 4820 Update November 2005 Chapter 2 Installing the IBM 4820 15...

Page 32: ...crophone cable 4820 amplified speaker kit B USB host C Microphone host Figure 13 Microphone cable for amplified speaker kit Installing the IBM 4820 Update November 2005 16 4820 Planning Installation and Service Guide ...

Page 33: ... 12 on page 15 Note This section does not show all possible configurations Models 2xx 5xx Models 42T 4FT A B C D Figure 14 Model 2xx EIA 232 I O ports A B E F Figure 15 Model 5xx USB I O ports B A G D Figure 16 Models 42T 4FT I O ports Installing the IBM 4820 Update November 2005 Chapter 2 Installing the IBM 4820 17 ...

Page 34: ... connector F USB 2 0 C PS 2 keyboard port for diagnostics G Enable disable audible beeper Models 42T and 4FT D EIA 232 connector port H RS 485 EIA 485 connector port A H B Figure 17 Models 46T 46R I O ports E F B A Figure 18 Model 48T I O ports Installing the IBM 4820 Update November 2005 18 4820 Planning Installation and Service Guide ...

Page 35: ...n type Table 7 lists these icons Table 7 Connector icons Power Video 4 USB RS 485 EIA 232 Touch MSR USB out Enable audible beeper Models 4FT 42T only Disable audible beeper Models 4FT 42T only IBM PS 2 compatible keyboard Installing the IBM 4820 Update November 2005 Chapter 2 Installing the IBM 4820 19 ...

Page 36: ...al Attaching the distributed pedestal to the counter The distributed pedestal is available in short 238 2 mm 9 38 inches and tall 350 6 mm 13 80 inches versions Both pedestals bolt to your counter therefore installation is the same Figure 19 shows the mounting order for the tall pedestal Pedestal Mounting surface Metal support bracket M6 screws Figure 19 Mounting the distributed pedestal Installin...

Page 37: ...the pedestal so that the mounting bolts align with the counter screw holes 3 Use the enclosed M6 screws to secure the pedestal to the counter as shown in Figure 19 on page 20 The slots located in the metal support bracket allow you to position the pedestal for maximum stability Routing the cables for the distributed pedestal 1 Remove the trough cover from the distributed pedestal 2 Route the video...

Page 38: ...hat is connected to the power cable fasten the power and video cables together see Figure 21 Figure 21 Using the velcro strip Distributed pedestal instructions Update November 2005 22 4820 Planning Installation and Service Guide ...

Page 39: ...ble back down through the distributed pedestal 7 Attach the video cable to the appropriate port in the system unit Note Do not attach the video and power cables to the 4820 display 8 Install your optional hardware See Installing options on page 43 Figure 22 Routing the video and power cables Distributed pedestal instructions Update November 2005 Chapter 2 Installing the IBM 4820 23 ...

Page 40: ...ing bracket slide into the appropriate slots on the back of the 4820 display b Secure the 4820 to the mounting bracket using four screws 3 Attach the power cable and video cable to the 4820 display Note Ensure that you have connected the cables to the system unit Mounting bracket Cable cover Mounting bracket cover Pedestal mounting bracket Collar Trough cover Trough Metal support bracket Figure 23...

Page 41: ... cover into the appropriate slots in the back of the display and snap into place c Position the trough cover 3 in Figure 24 over the trough of the distributed pedestal Press on the trough cover until it snaps into place 5 Plug the power brick into an outlet 6 Power on the system unit See Power usage on page 9 7 Auto adjust your screen for maximum viewing See Adjusting the image on page 53 2 1 3 Mo...

Page 42: ...unting bolts align with the counter screw holes 3 Use the enclosed M6 screws to secure the pedestal to the counter The slots located in the metal support bracket allow you to position the pedestal for maximum stability 4 See Tailoring your installation on page 11 and continue with your installation Mounting the 4820 to the free standing pedestal Review the parts diagram in Figure 25 and then follo...

Page 43: ...m unit 5 Install the covers a Attach the cable cover 1 to the mounting bracket as shown in Figure 26 snapping the tabs on the sides of the cover into the small holes on the sides of the mounting bracket b Attach the mounting bracket cover 2 to the back of the display Slide the tabs on the cover into the appropriate slots in the back of the display and snap into place 6 Power On the system unit See...

Page 44: ...priate port on the system unit 2 Route the video cable and the power cable for the 4820 display through the opening of the system unit 3 Separately route these cables up through the base of the integrated pedestal as shown in Figure 27 Note You may need to rotate the pedestal arm for the video cable connector to fit through the opening Figure 27 Routing the cables Integrated pedestal instructions ...

Page 45: ... pedestal mounting bracket Make sure that the metal tabs on the pedestal slide into the appropriate slots on the back of the 4820 display b Secure the 4820 to the pedestal by using four screws c Attach the power and video cables to the 4820 display Note Ensure that you have attached the cables to the appropriate ports in the back of the system unit Mounting bracket cover Cable cover Mounting brack...

Page 46: ... cable and secure it to the mounting bracket with a cable tie as shown in Figure 29 Figure 29 Routing the power cable Integrated pedestal instructions Update November 2005 30 4820 Planning Installation and Service Guide ...

Page 47: ...the cover into the appropriate slots in the back of the display and snap into place c Position the trough cover 3 in Figure 30 over the trough of the integrated pedestal Press the trough cover until it snaps into place 6 Plug the power cord into an outlet and power on the system unit See Power usage on page 9 7 Auto adjust your screen for optimum viewing see Adjusting the image on page 53 2 1 3 Mo...

Page 48: ... the appropriate port on the system unit 2 Route the video cables and touch cable for the 4820 display through the opening of the system unit 3 Separately route these cables up through the base of the integrated pedestal as shown in Figure 31 Note You may need to rotate the pedestal arm for the video cable connector to fit through the opening Figure 31 Routing the cables Integrated pedestal instru...

Page 49: ...Solution to the integrated pedestal Figure 32 shows the parts of the integrated pedestal Figure 32 Integrated pedestal parts Integrated pedestal instructions for 5xx models Update November 2005 Chapter 2 Installing the IBM 4820 33 ...

Page 50: ...base plate with the holes in the unit b Tighten the thumb screws securely Note See Integrated touch pedestal on page 36 3 Mount the 4820 onto the pedestal a Route and attach the power and video cables to the 4820 display as shown in Figure 33 Figure 33 Routing the power cable Integrated pedestal instructions for 5xx models Update November 2005 34 4820 Planning Installation and Service Guide ...

Page 51: ...racket b Attach the mounting bracket cover 3 and 4 to the back of the display Slide the tabs on the cover into the appropriate slots in the back of the display and snap into place c Position the trough cover over the trough of the integrated pedestal Press the trough cover until it snaps into place 5 Plug the power cord into an outlet and power on the system unit See Power usage on page 9 6 Go to ...

Page 52: ...licable remove the blank filler panel and printer 2 Place the stiffening plate onto the 4694 aligning the holes in the plate with the holes in the unit As shown in Figure 35 Note Figure 35 illustrates the right oriented placement of the arm Rotate the plate over for a left oriented placement 3 Fasten the counter sunk washers and screws to the stiffening plate 4 Route the cables as described for yo...

Page 53: ...n Note The left or right placement of the arm assembly depends upon your configuration 6 Attach the 4820 to the pedestal 7 Install the options See Installing options on page 43 Figure 36 Securing the arm assembly to the 4694 Integrated touch pedestal instructions Update November 2005 Chapter 2 Installing the IBM 4820 37 ...

Page 54: ...filler panel covers on the arm assembly as shown in Figure 37 Figure 37 Attaching the filler panel covers Integrated touch pedestal instructions Update November 2005 38 4820 Planning Installation and Service Guide ...

Page 55: ...m the inside of the top cover push the rubber plugs out of the plastic c Reinstall the top cover and the integration tray 2 Route the cables as described for your 4820 model 3 Place the arm assembly on the slant tray as shown in Figure 38 Insert and tighten the four thumb screws as shown Note The left or right placement of the arm assembly depends upon your configuration 4 Attach the 4820 to the p...

Page 56: ...as shown in Figure 39 6 See Tailoring your installation on page 11 and continue with your installation Figure 39 Attaching the filler panel covers Integrated touch pedestal instructions Update November 2005 40 4820 Planning Installation and Service Guide ...

Page 57: ...t of the plastic c Reinstall the top cover 2 Install the arm assembly in the box filler panel 3 Route the cables as described for your 4820 model 4 Place the arm assembly on the system unit as shown in Figure 40 Insert and tighten the four thumb screws as shown Note The left or right placement of the arm assembly depends upon your configuration 5 Install your options See Installing options on page...

Page 58: ...ps to attach the 4820 to the VESA bracket 1 Connect the cables keypad MSR touch video power to the appropriate ports on the back of the 4820 2 Install the options on your 4820 See Installing options on page 43 3 Attach the VESA bracket to the 4820 by using four screws 4 Attach the VESA bracket to a VESA compliant mounting arm according to the instructions that are shipped with the product 5 See Ta...

Page 59: ...r s keylock The empty lock cylinder see Figure 4 on page 7 of the 4820 SurePoint Solution contains a slot that matches the lock s insert Your objective is to adjust this slot so that the lock will fit snugly into the cylinder Follow these steps 1 To install the manager s keylock look into the empty lock cylinder to determine the orientation of the slot 2 Insert the aligner into the empty lock cyli...

Page 60: ...e lock insert in place with your finger and remove the brass key 10 Test the lock to ensure that it operates correctly with the keys 11 Continue with the install as described in Attaching the MSR keypad on page 45 Lock cylinder Lock insert with brass key Figure 43 Lock insert and brass key Installing options Update November 2005 44 4820 Planning Installation and Service Guide ...

Page 61: ... that the connectors are slightly above their matching slots on the 4820 Slide the MSR keypad downward 2 until it snaps into place v All other models Align the MSR keypad with the edge 1 of the 4820 so that the top edge of the 4820 aligns with the top of the keypad Slide the keypad unit downward 2 until it snaps into place 3 Attach the keypad cable to the MSR keypad connector S1 S2 1 2 Figure 44 4...

Page 62: ...t connector cover that shipped with the keypad 5 Continue with the installation of your next option Figure 45 Rear view of attached keypad Installing options Update November 2005 46 4820 Planning Installation and Service Guide ...

Page 63: ... matching slots on the 4820 Slide the MSR downward 2 until it snaps into place v All other models Align the MSR with the edge 1 of the 4820 so that the top edge of the 4820 aligns with the top of the keypad Slide the keypad unit downward 2 until it snaps into place 3 Attach the MSR cable to the MSR connector 4 Install the new connector cover that shipped with the MSR 5 Continue with the installati...

Page 64: ...8 on page 49 Follow these steps to attach the pointing device to the 4820 SurePoint Solution 1 Before you begin locate the tabs for the pointing device on the rear of the 4820 see Figure 47 Tabs Figure 47 Tabs for attaching the pointing device Installing options Update November 2005 48 4820 Planning Installation and Service Guide ...

Page 65: ... kit Notes 1 The optional audio kit is a replacement for the mounting cover of the 4820 SurePoint Solution If this is an initial installation of the 4820 SurePoint Solution install the audio kit when you install the covers 2 For non 2xx and non 5xx models a sound card with amplified output speaker out must be installed on your system unit before attaching the audio kit Sound Blaster sound card PCI...

Page 66: ...e 4820 A in Figure 49 3 Press on the button cover until it snaps into place 4 See Tailoring your installation on page 11 to complete your installation Routing the cables For an efficient and uncomplicated install IBM recommends that you route the cables in the following order 1 Video 2 Power 3 Audio cables 4 Touch keypad MSR cable 5 Pointing device with attached cable A Figure 49 Optional button c...

Page 67: ...racket route the pointing device cable through the middle opening of the mounting bracket into the trough and down through the pedestal see Figure 50 2 Attach the cable to the mouse port of the 4694 Figure 50 Path of pointing device cable Routing the cables Update November 2005 Chapter 2 Installing the IBM 4820 51 ...

Page 68: ... card ports on the system unit 2 Route the audio cables 3 Separately route these cables up through the base of the integrated pedestal 4 Attach the cables to the audio kit if applicable Routing the audio cables amplified speakers 1 Attach speaker adapter cable to an available standard USB port and to the microphone port on the system unit 2 Attach microphone cable to adapter cable 3 Attach speaker...

Page 69: ...ess setting Contrast Allows you to modify the contrast setting Information Provides the current screen resolution the horizontal and the refresh signal frequencies Reset Presents Yes or No dialog box that allows you to reset the menu settings to the default values To exit the OSD menu press the minus and plus buttons at the same time The system saves your values The OSD menu times out after approx...

Page 70: ...port Web site www ibm com solutions retail store then click Support and create a diskette This file generates a special image pattern 2 Boot the system by using the diskette or from a DOS command prompt full screen run the DOS_PAT exe A 640 x 480 text pattern is displayed 3 Press the and plus buttons at the same time The OSD menu is displayed 4 Select Auto Adjust 5 After adjustment is complete pre...

Page 71: ...image pattern 2 From the command prompt run the win_pat exe A text pattern is displayed 3 When the special image pattern is displayed press the and plus buttons to open the OSD menu 4 Select Auto Adjust 5 When complete press the minus and plus buttons at the same time Your adjustments are saved and the OSD menu closes Figure 52 Pattern display using the 4820 Video Quality Test Pattern program Adju...

Page 72: ...r save a setting and exit the item submenu or OSD or select the Exit item Following are the descriptions of each menu item Autoadjust Autoset icon Automatically adjusts the video settings Use this option the first time the display is attached to any host or the first time a new video mode is used Brightness Light bulb icon Allows you to modify the brightness setting 0 32 Contrast Half moon icon Al...

Page 73: ...añol Transparency Allows changing the OSD image from opaque default to transparent range of 0 6 Color Setting Palette icon Color Setting Allows changing of the color temperature of the white point from 6500K default to 9300K to User setting Red Allows changing of the Red gain setting Green Allows changing of the Green gain setting Blue Allows changing of the Blue gain setting Information icon Prov...

Page 74: ...not accurately follow your finger movement v You change the video resolution or video mode v You adjust the touch screen controller frequency using the Stabilize Cursor function v You enable or disable the Filtering option Using the Touch Screen Utility Note Examples shown in this section can vary depending upon your operating system The touch display calibration tool is used to calibrate the touc...

Page 75: ... three tabs Calibration Click Settings and Hardware The Calibrate tab Figure 55 enables you to calibrate the display Figure 55 Calibrate tab Configuring and calibrating the touch screen Update November 2005 Chapter 2 Installing the IBM 4820 59 ...

Page 76: ...restore the hardware default settings If you change the screen resolution a Calibrate reminder dialog Figure 57 is displayed Figure 56 Hardware tab Figure 57 Calibrate reminder dialog Configuring and calibrating the touch screen Update November 2005 60 4820 Planning Installation and Service Guide ...

Page 77: ...ftware v The cursor does not accurately follow your finger movement v You change the video resolution or video mode v You adjust the touch screen controller frequency using the Stabilize Cursor function v You enable or disable the Filtering option Steps to calibrate Follow these steps to calibrate the 4820 SurePoint Solution 1 Allow the 4820 SurePoint Solution to warm up at least one half hour bef...

Page 78: ...tely generates a button down You can slide your finger around the screen with the button held down When you lift your finger the system generates a button up Button The system moves the cursor to the touch point and generates a button down and up a click To drag slide your finger around the screen button down The system generates a button up after your lift your finger Click The system moves the c...

Page 79: ...eep when you touch the screen or when you remove your touch To enable or disable the touch sound v Select the Touch Settings tab to access the Touch Sound option v Click Beep to cycle through the choices Beep on touchdown produces a beep when you touch the screen Beep on lift off produces a beep when you lift your finger off the screen Beep off produces no sounds when you touch the screen This is ...

Page 80: ...hide the cursor Cursor Vertical Offset Defines the vertically distance between your touch and the position of the cursor on the screen Edge Adjustment Adjusts the cursor position as your finger approaches the left or right side of the screen Stabilizing a jittery cursor The Stabilize Cursor option adjusts the operating frequency of your touch screen to ensure that the cursor follows your touch smo...

Page 81: ...g features Beep on touch Changes the frequency duration and other properties of the beeper in the display head Dual monitor mapping configuration Maps a touch screen to a specific monitor Optimized configuration loader Loads the IBM Advanced Touch Screen Configurator to each of the attached touch screens Blocked beam monitor Detects an object that is continuously touching the screen and blocking t...

Page 82: ...Configuring and calibrating the touch screen Update November 2005 66 4820 Planning Installation and Service Guide ...

Page 83: ...n free from dirt and dust allows the touch sensor to operate efficiently Follow these guidelines Note Before cleaning the touch screen power off the 4820 SurePoint Solution v Use a soft dry cloth with isopropyl alcohol or any non abrasive cleaner that does not contain ammonia or chlorine Attention Do not apply cleaning solution directly to the screen Always spray the cleaner on a clean cloth and t...

Page 84: ...Update November 2005 68 4820 Planning Installation and Service Guide ...

Page 85: ...c diskettes for all 4820 displays from the IBM Retail Store Solutions web site www ibm com solutions retail store From the web page 1 Click on Support 2 Click on SurePoint Solution 3 Select the appropriate download for your specific 4820 model An abstract download description system prerequisites and installation instructions are provided on each download page to assist you Also use the web site t...

Page 86: ...ch screen controller information window provides information about the type firmware version and status of your touch screen Locate the controller by selecting the Hardware tab from the 3M TouchWare software To start the application select then 1 Use the tabs within the 3M TouchWare application for determining the status of your touch display and to assist you with troubleshooting touch problems Y...

Page 87: ... Random access memory RAM Error Checksum error in read only memory ROM Touch screen Not Found TouchWare software was unable to communicate with the touch screen Check that all cables for correctly connected Touch screen properties dialog box Problem Recommended action You have touch but cannot open the Touch screen Properties dialog box Only the touch screen USB driver was installed and the TouchW...

Page 88: ...ouch problems Using the tabs on the main panel make your selections Mode Tab v If touch is activating too easily ensure that the Mouse button emulation mode is set to Click on Release v If touches are resulting in right button actions ensure that the options are not set to left handed operation v If double clicks are not working well enlarge the double click area to at least 15mm on a side Sound T...

Page 89: ...ill be present only if a USB touch screen is attached v If a touchscreen is attached but there is no properties page the likely cause is that the ELO drivers were not installed for USB The touch function may be working even without ELO drivers since there are native Windows drivers However using the native Windows drivers is not recommended Using the native drivers will result in video alignment t...

Page 90: ... display 3 Replace the unit Models 48D 48T USB only Models 2xx 5xx 1 Check the voltage output of the powered USB cable see USB power on page 80 v If the voltages are correct replace the unit v If the voltages are incorrect remove the cable from the system unit and verify that the voltage are correct at the system port v If the voltage at the port is not correct the system unit requires servicing 2...

Page 91: ...ce the cables if necessary 6 Replace the 4820 display Totally blank display All Models 1 Verify that the power indicator for the display is ON If not go to the first condition listed in this table 2 Verify that the system unit is ON 3 Check the brightness controls 4 If LED is orange amber go to the second condition listed in this table 5 Check the cable connections and replace the cables if necess...

Page 92: ... 4 Run the 4820 Video Quality Test Pattern program excluding models 48x 10D 1FR 2xx and 5xx Models 46x 42x and 4Fx use the service diskette and run the display test for your host system If the test is successful the application software can be failing For models 48D 48T run the IBM POS Device Diagnostics which came with the POSS for Windows installation Pixel defects Displays occasionally have bri...

Page 93: ...ppear after starting Windows 1 Select the Cursor table and verify that the Cursor Visibility is turned on 2 Check the Windows Control Panel Mouse Properties page to verify that touch screen Hidden Cursors is not selected Cursor is not located directly underneath your finger 1 Select the Cursor tab and check that Cursor Vertical Offset and Edge Adjustment are turned off 2 Select the Touch screen Pr...

Page 94: ...on page 65 Table 11 Supported video modes Resolution Vertical frequency Hz 640x350 70 640x400 70 720x350 70 720x400 70 640x480 60 72 75 800x600 56 60 72 75 1024x768 15 inch models only 60 70 75 LED states The 4820 SurePoint Solution has a dual color LED green or amber The monitor s power management state determines the lighting of the LED Green indicates full power usage and amber indicates low po...

Page 95: ... 10D and 1FR use a 12V adapter part number 66P0405 v All other models can use a 15V adapter part number 10N0951 Table 12 lists the acceptable voltages for each power adapter If your voltage is outside the listed range replace your adapter Table 12 Power adapter pin voltages Pin see Figure 59 Voltage dc 12V power adapter 15V power adapter 1 11 4 to 12 6 14 5 to 17 0 2 Ground Ground Pin 2 Pin 1 Figu...

Page 96: ...owered by a USB cable test the pin voltages to verify that they are correct Table 13 lists the pinouts for the USB connector and the acceptable voltages for the power provided by the cable Table 13 Powered USB connector pinouts Pin see Figure 60 Voltage dc 1 4 75 to 5 25 2 3 Data 4 5 Ground 6 10 8 to 12 6 Figure 60 Powered USB connector and pin numbers Update November 2005 80 4820 Planning Install...

Page 97: ...Appendix A Field replaceable units Assembly 1 4820 82 Assembly 2 4820 mounting hardware 86 Update November 2005 Copyright IBM Corp 1999 2005 81 ...

Page 98: ...Assembly 1 4820 FRU parts list Update November 2005 82 4820 Planning Installation and Service Guide ...

Page 99: ... iron gray 1 07K6088 1 4820 model 2GB EIA 232 iron gray 1 07K6089 1 4820 model 2GB EIA 232 with I O support iron gray 1 46L5457 1 4820 model 2WB USB pearl white 1 07K6063 1 4820 model 2WB USB with I O support pearl white 1 07K6064 1 4820 model 2WB EIA 232 pearl white 1 07K6065 1 4820 model 2WB EIA 232 with I O support pearl white 1 14J0866 1 4820 model 5WN USB pearl white 1 14J0868 1 4820 model 5W...

Page 100: ...8D 48T 4WT 4GT only 9 01L1637 1 Cable USB 3 8 m 9 14J1052 1 Cable Video 0 8 m Analog 9 14J1108 1 Cable Video 1 8 m Analog 9 14J1054 1 Cable Video 3 8 m Analog 9 66P0406 1 Cable Video 1 0 m VGA VGA models 10D 1FR only 9 66P0407 1 Cable Video 2 6 m VGA VGA models 10D 1FR only 9 66P0408 1 Cable Video 1 0 mVGA DVI models 10D 1FR only 9 66P0409 1 Cable Video 3 8 m VGA DVI models 10D 1FR only 9 14J0932 ...

Page 101: ... Power cord EMEA 11 14F0032 v Power cord EMEA AP 11 14F0068 v Power cord EMEA LA Other cables 12 29R0870 1 v Cable assembly amplified speaker microphone kit for SurePOS 700 Parts not shown 47L7261 1 v Cable pointing device extension PS 2 interface for p n 47L8770 4783922 1 v Lock installation kit 4783923 1 v Non operating lock insert plug 33G3352 1 v Tumbler lock combination 1 33G3353 1 v Tumbler ...

Page 102: ...Assembly 2 4820 mounting hardware FRU parts list Update November 2005 86 4820 Planning Installation and Service Guide ...

Page 103: ...ay 7 10N1317 1 Filler panel kit narrow 4800 iron gray 8 30R0226 1 VESA mount pearl white 8 30R0227 1 VESA mount iron gray 8 29R0948 1 15 VESA bracket 9 47P6405 1 SurePoint stand for SurePOS 500 600 iron gray 10 07K6080 1 Freestanding pedestal distributed pearl white 10 07K6120 1 Freestanding pedestal distributed iron gray 11 47L8741 1 Pole cover litho gray 4694 11 47L8742 1 Pole cover storm gray 4...

Page 104: ...Assembly 2 continued Update November 2005 88 4820 Planning Installation and Service Guide ...

Page 105: ...n Figure 61 as a guide for mounting the distributed pedestal assembly 35 mm 1 37 in 20 mm 0 80 in 62 mm 2 44 in 8 mm 0 31 in diameter 22 mm 0 87 in diameter Figure 61 Distributed pedestal mounting template Update November 2005 Copyright IBM Corp 1999 2005 89 ...

Page 106: ...e free standing pedestal 19 6 mm 0 77 in Diameter 12 mm 0 47 in Diameter 7 2 mm 0 28 in Front Back Diameter 7 2 mm 0 28 in 75 3 mm 2 96 in Figure 62 Free standing pedestal mounting template Update November 2005 90 4820 Planning Installation and Service Guide ...

Page 107: ...EITHER EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF NON INFRINGEMENT MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE Some states do not allow disclaimer of express or implied warranties in certain transactions therefore this statement may not apply to you This information could include technical inaccuracies or typographical errors Changes are periodically made to ...

Page 108: ...rference received including interference that may cause undesired operation Industry Canada class A emission compliance statement This Class A digital apparatus complies with Canadian ICES 003 Avis de conformité aux normes d Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB 003 du Canada European Community CE mark of conformity statement This product is in conformi...

Page 109: ...50082 2 festgelegt dann kann es dabei eventuell gestört werden In solch einem Fall ist der Abstand bzw die Abschirmung zu der industriellen Störquelle zu vergröβern Anmerkung Um die Einhaltung des EMVG sicherzustellen sind die Geräte wie in den IBM Handbüchern angegeben zu installieren und zu betreiben Australia New Zealand Attention This is a Class A product In a domestic environment this product...

Page 110: ...ntion Anytime a service action involves physical contact with logic cards modules back panel pins or other ESD sensitive ESDS parts the service person must be connected to an ESD common ground point on the product through the ESD wrist strap and cord The ESD ground clip can be attached to any frame ground ground braid green wire ground or the round ground prong on the AC power plug Coax or connect...

Page 111: ...e WEEE Directive as shown above must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to customers for the return recycling and recovery of WEEE Customer participation is important to minimize any potential effects of EEE on the environment and human health due to the potential presence of hazardous substances in EEE For proper collection and tr...

Page 112: ...rosoft Windows Windows NT and the Windows 95 logo are trademarks or registered trademarks of Microsoft Corporation Java and all Java based trademarks are trademarks of Sun Microsystems Inc in the United States other countries or both Intel and Pentium are trademarks or registered trademarks of Intel Corporation in the U S and other countries Other company product and service names may be trademark...

Page 113: ...t beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten Perigo Antes de começar a instalar este produto leia as informações de segurança contidas em Informações Sobre Seguranaça Leia Isto Primeiro GA27 4004 Esse folheto descreve procedimentos de segurança para a instalação de cabos e conexões em equipamentos elétricos Fare Før du installerer dette produkt skal ...

Page 114: ...laitteet kaapeloidaan ja kytketään turvallisesti Danger Avant d installer le présent produit consultez le livret Informations pour la sécurité Lisez moi d abord GA27 4004 qui décrit les procédures à respecter pour effectuer les opérations de câblage et brancher les équipements électriques en toute sécurité Vorsicht Bevor mit der Installation des Produktes begonnen wird die Sicherheitshinweise in S...

Page 115: ...i di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche Fare Før du begynner å installere dette produktet må du lese sikkerhetsinformasjonen i Sikkerhetsinformasjon Les dette først GA27 4004 som beskriver sikkerhetsrutinene for kabling og tilkobling av elektrisk utstyr Perigo Antes de iniciar a instalação des...

Page 116: ...procedimientos de sequridad para cablear y enchufar equipos eléctricos Varning livsfara Innan du börjar installera den här produkten bör du läsa säkerhetsinformationen i dikumentet Säkerhetsföreskrifter Läs detta först GA27 4004 Där beskrivs hur du på ett säkert sätt ansluter elektrisk utrustning Update November 2005 100 4820 Planning Installation and Service Guide ...

Page 117: ...IBM IBM GA27 4004 GA27 4004 Update November 2005 Appendix D Safety information 101 ...

Page 118: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM Update November 2005 102 4820 Planning Installation and Service Guide ...

Page 119: ...ghtness menu 67 button touch response mode 62 C cables cover 31 35 routing though the counter 21 cables for the integrated pedestal routing the 28 32 cables connectors and routing path identifying 12 calibrate steps to 61 testing 62 your touch and when to 61 calibrating and adjusting 3M TouchWare 69 calling for service 9 changing the cursor display and position 64 cleaning touch screen 67 click to...

Page 120: ... touch pedestal 36 Installing the pedestal distributed 20 free standing pedestal 26 integrated pedestal 28 32 integrated pedestal base plate 29 34 parts 33 parts list 29 steps to install 29 34 K keylock installing the manager s 43 keypad malfunctioning 76 L LED states 78 lift off touch response mode 62 lock installing the manager s key 43 M machine type model 9 magnetic stripe reader attaching the...

Page 121: ...r option 64 states LED 78 status touch screen 71 steps to calibrate 61 steps to routing cables routing the pointing device 51 routing the RS 485 52 summary of touch modes 63 support Web site 55 supported operating systems 5 system software touch drivers and diagnostics 8 T tailoring your installation 11 template free standing 26 template distributed pedestal 21 testing the calibration 62 testing t...

Page 122: ...Update November 2005 106 4820 Planning Installation and Service Guide ...

Page 123: ... book is Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied Accurate h h h h h Complete h h h h h Easy to find h h h h h Easy to understand h h h h h Well organized h h h h h Applicable to your tasks h h h h h Please tell us how we can improve this book Thank you for your responses May we contact you h Yes h No When you send comments to IBM you grant IBM a nonexclusive right to use or...

Page 124: ...tment ZBDA IBM Corporation P O Box 12195 Research Triangle Park NC USA 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ...

Page 125: ......

Page 126: ... Part Number 66P0410 Update November 2005 Printed in USA GA27 4231 07 1P P N 66P0410 ...

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