IBM 4810-E3H User Manual Download

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SurePOS 300

Installation and Service Guide for
4810/4910
Model x4x

G362-0560-00

March 2009

Summary of Contents for 4810-E3H

Page 1: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model x4x G362 0560 00 March 2009...

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Page 3: ...SurePOS 300 Installation and Service Guide for 4810 4910 Model x4x G362 0560 00 March 2009...

Page 4: ...http www ibm com solutions retail store support Click Publications IBM welcomes your comments You can send your comments to the following address IBM Corporation Retail Store Solutions Information Dev...

Page 5: ...the top cover 12 Removing and installing the hard disk drive 14 Removing and installing the hard disk drive and hard disk tray as an assembly 15 Removing and installing the flash drive 16 Removing an...

Page 6: ...sion FCC statement 59 European Union EMC Directive conformance statement 59 Industry Canada Class A Emission Compliance statement 60 Avis de conformit aux normes d Industrie Canada 60 Germany 60 Austr...

Page 7: ...played to the system monitor 32 10 4810 4910 Problem symptoms table 32 11 Suspected Fault Table 34 12 Power cords 41 13 Keyboard Mouse Connector 43 14 RS232 Connector 44 15 Powered RS232 Connector 45...

Page 8: ...March 2009 vi SurePOS Installation and Service...

Page 9: ...g the memory module retainer clips 17 14 Removing and replacing the front panel card 18 15 Removing the I O connector card 19 16 Removing the riser card and the I O connector card as an assembly 20 17...

Page 10: ...March 2009 viii SurePOS Installation and Service...

Page 11: ...d this manual This manual is intended for use by experienced personnel responsible for installing and maintaining Model x4x SurePOS 300 Related publications and drivers The following IBM publications...

Page 12: ...azardous procedure step or situation Danger These statements indicate situations that can be potentially lethal or extremely hazardous to you A danger statement is placed just before the description o...

Page 13: ...is document there might be minor technical updates The latest version of this document is available on the Retail Store Solutions Web site at www ibm com solutions retail store support publications Ma...

Page 14: ...March 2009 xii SurePOS Installation and Service...

Page 15: ...a 4610 Single Station Printer and 4820 Touch Monitor v 4910 E4F 4810 E40 base system unit bundled with 4820 Non Touch Monitor Standard features Model x4x Table 1 describes the features of Model x4x o...

Page 16: ...on Required classification of 24V I O cables DP 3 information Attention Powered USB 24V ports are intended for use with POS printers IBM SureMark 4610 All IBM POS printer cables are classified as UL D...

Page 17: ...on Table 3 Power consumption Power State EnergyStar 1 Point of Sale 2 OFF S5 2 0 W 2 0 W Suspend to RAM S3 2 5 W 2 5 W Standby S1 20 W 31 W On idle S0 27 W 55 W 1 Configured with 15 analog VGA monitor...

Page 18: ...alled or 1 2A with the modular flash drive installed 3 The total 12V current for all external loads is 3A 4 The total 5V current for all external loads is 3 5A Environmental considerations These are t...

Page 19: ...state or operation Off No AC supplied OFF Off AC supplied Note this state can be entered by holding the power button down for at least 4 seconds Blip 0 25 second ON 1 75 seconds OFF On POST Blinking 0...

Page 20: ...USB ports VGA display port Port for first and second external serial devices such as a scale or a scanner Third fourth fifth and sixth external serial device ports These connectors also provide 12V an...

Page 21: ...ces are supported when attached to this port Security screw location This symbol indicates the location where a security screw can be optionally installed by a customer to protect access to the inside...

Page 22: ...Product introduction March 2009 8 SurePOS Installation and Service...

Page 23: ...odular flash drive feature See Removing and installing the flash drive on page 16 Software information Operating system preload Model E4x The Model E4x incorporates a preloaded Windows operating syste...

Page 24: ...March 2009 10 SurePOS Installation and Service...

Page 25: ...h drive on page 16 v Removing and installing the memory module on page 17 v Removing and installing the front panel card on page 18 v Removing and installing the I O connector card on page 19 v Removi...

Page 26: ...provided by the customer Refer to Figure 4 on page 6 for the location of the optional security screw and to Table 6 on page 6 for more information about the security screw 4 Press the side latches 1...

Page 27: ...de the top forward until the latches make a clicking noise and are engaged Check both side latches to ensure that both latches are fully latched and appear to align up evenly with the sides of the top...

Page 28: ...k drive 1 Open the unit See Removing and installing the top cover on page 12 2 Rotate the hard drive retainer 1 to the fully open position as shown by the arrow in the figure 3 Grasp the hard drive on...

Page 29: ...l the hard drive and tray as an assembly 1 Align the hard drive tray with the three alignment features 3 Move the hard drive tray down and over the alignment features 3 and snap into place 2 Ensure th...

Page 30: ...e gently lift the flash drive 1 straight up and off the white plastic guide pin 2 To replace or install a flash drive 1 Align the flash drive 1 with the white plastic guide pin 2 and with the connecto...

Page 31: ...2 Figure 12 Installing the memory module Figure 13 Closing the memory module retainer clips To install the memory module 1 Position the replacement memory module 1 over the memory connector Be sure th...

Page 32: ...d disk drive and hard disk tray as an assembly on page 15 3 Disconnect the front panel card cable 1 from the system board 4 Remove the two screws 2 that attach the front panel card assembly to the fro...

Page 33: ...cated in Figure 15 to unlatch Rotate the I O connector card retainer outward to the open position 1 as shown 3 Slide the I O connector card 2 out of the slot 4 To install the I O connector card revers...

Page 34: ...3 Disconnect the cable 2 by pinching the latch on the connector that connects to the riser card assembly 4 To install the riser card assembly reverse this procedure being careful to avoid pinching th...

Page 35: ...oving and installing the riser card and the I O connector card as an assembly on page 20 3 Disconnect the power supply cable 1 from the system board 2 4 Lift up the front end of the power supply 3 and...

Page 36: ...removed it typically cannot be reinstalled A new air duct one that has never been installed must be installed in the unit To remove the hard drive air duct 1 Open the unit See Removing and installing...

Page 37: ...card See Removing and installing the riser card and the I O connector card as an assembly on page 20 5 Locate the CMOS jumper 1 as shown in Figure 19 6 Remove the jumper from the left and middle pins...

Page 38: ...ing it up in the direction of the arrow as shown 3 To install the battery reverse this procedure Be sure that the battery orientation is correct with the sign facing toward the memory modules 2 as sho...

Page 39: ...g the riser card and the I O connector card as an assembly on page 20 4 Disconnect the front panel card cable 1 and power supply cable 2 5 Remove the memory See Removing and installing the memory modu...

Page 40: ...up 5 9 To install the system board reverse this procedure Note Be sure the system board is aligned with the 4 screw holes correctly before installing the 4 retaining screws 4 5 Figure 22 Tilting and...

Page 41: ...re to separate the front cover from the chassis 4 Release the top three retaining tabs 1 one at a time and slide the cover to the right 3 to separate the front cover from the chassis 5 Unsnap the sixt...

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Page 43: ...tomer has installed the optional customer supplied security screw Neither the screw or the removal tool is supplied by IBM Supported memory keys The following memory keys are supported for usage with...

Page 44: ...exit BIOS setup h To enable the front USB port enter the Integrated Peripherals menu i Select the USB Configuration option j Ensure the Front USB Control option is set to Enabled k Press F10 to save s...

Page 45: ...stem power state Table 7 defines the operation of the power LED Table 7 LED operation System State LED State or operation Off No AC supplied OFF Off AC supplied Note this state can be entered by holdi...

Page 46: ...4910 Table 10 4810 4910 Problem symptoms table Symptom Actions System unit does not boot v Unplug from the power outlet wait at least 5 seconds re plug the power outlet and then power ON Verify that t...

Page 47: ...that speaker cables are securely plugged into the system unit Run the RSS system unit diagnostics test including the audio test Confirm that the proper audio driver is installed No Video 1 Confirm th...

Page 48: ...nuous tone after POST 1 Confirm presence and proper seating of the DIMM 2 If a DIMM socket is available move the DIMM to the other socket 3 Replace DIMM Suspected Fault If based on the symptoms a faul...

Page 49: ...problem with a port use RSS diagnostics to perform the wrap plug test on the serial port USB Connector Card Try booting the USB key in the questionable USB port RS 232 Connector card 1 Try booting th...

Page 50: ...Table 11 Suspected Fault Table continued FRU Evaluation IO Connector Card Latch Physical examination Top Cover Physical examination Problem determination March 2009 36 SurePOS Installation and Service...

Page 51: ...replaceable units 38 This chapter provides parts information available for the Model x4x system units See the hardware service guide for each peripheral device for parts information about the device M...

Page 52: ...Assembly 1 Field replaceable units 1 3 2 6 8 10 9 14 11 7 12 13 5 4 Parts catalog March 2009 38 SurePOS Installation and Service...

Page 53: ...79 1 Wrap plug 9 pin powered serial port RS232 4810 4910 Options and I O announced January 2009 44V2047 1 Display 1x11 LED RS232 44V2013 1 Display cable 1x11 LED 9 pin powered serial 3 8 meter 44V2011...

Page 54: ...Assembly 1 continued March 2009 40 SurePOS Installation and Service...

Page 55: ...ussian Federation Rwanda Sao Tome and Principe Saudi Arabia Senegal Serbia Slovakia Slovenia Republic of Somalia Spain Suriname Sweden Syrian Arab Replublic Tajikistan Tahiti Togo Tunisia Turkey Turkm...

Page 56: ...March 2009 42 SurePOS Installation and Service...

Page 57: ...yboard Mouse Connector Table 13 Keyboard Mouse Connector Pin Signal 1 Keyboard Data 2 Mouse Data 3 Ground 4 5V 5 Keyboard Clock 6 Mouse Clock 6 5 4 3 2 1 Figure 24 Keyboard Mouse Connector March 2009...

Page 58: ...Received Data RxD Input 3 Transmitted Data TxD Output 4 Data Terminal Ready DTR Output 5 Common Ground 6 Data Set Ready DSR Input 7 Request to Send RTS Output 8 Clear to Send CTS Input 9 Ring Indicato...

Page 59: ...put 2 Received Data RxD Input 3 Transmitted Data TxD Output 4 Data Terminal Ready DTR Output 5 Common Ground 6 Data Set Ready DSR Input 7 Request to Send RTS Output 8 Clear to Send CTS Input 9 5V Outp...

Page 60: ...nal 1 RED 2 GREEN 3 BLUE 4 N C 5 Ground 6 RED Ground 7 GREEN Ground 8 BLUE Ground 9 5V 10 Ground 11 N C 12 SDA I2 C 13 HSync 14 VSync 15 SCL I2 C 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 Figure 27 External...

Page 61: ...al 10 100Base T Direction 1 TxD Output 2 TxD Output 3 RxD Input 6 RxD Input USB Connector Table 18 USB Connector Pin Connector 1 5V VBus 2 Data 3 Data 4 Ground 1 8 Figure 28 Ethernet Connection 1 2 3...

Page 62: ...rophone Connector Pin Signal Tip Left channel audio Ring Right channel Audio Base Ground Cash Drawer Connector Table 20 Cash Drawer Connector Pin Connector 1 Ground 2 Sense 3 Open 4 24V 1 4 Figure 30...

Page 63: ...ctor Table 21 Powered USB Connector Pin Connector 1 5V VBus 2 Data 3 Data 4 Ground 5 Ground 6 12V or 24V 7 12V or 24V 8 Ground 5 6 7 8 1 2 3 4 Figure 31 Powered USB Connector March 2009 Appendix A Con...

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Page 65: ...n wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em Informa e...

Page 66: ...miten s hk laitteet kaapeloidaan ja kytket n turvallisesti Danger Avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi d abord GA27 4004 qui d crit les proc...

Page 67: ...rmazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche Fare F r du begynner installere dette produktet...

Page 68: ...scribe los procedimientos de sequridad para cablear y enchufar equipos el ctricos Varning livsfara Innan du b rjar installera den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhet...

Page 69: ...IBM IBM GA27 4004 GA27 4004 March 2009 Appendix B Safety information 55...

Page 70: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM March 2009 56 SurePOS Installation and Service...

Page 71: ...ia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent with l...

Page 72: ...cannot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those...

Page 73: ...s Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause un...

Page 74: ...50082 1 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst run...

Page 75: ...A Information Technology Equipment and conforms to the standards set by the Voluntary Control Council for Interference by Technology Equipment VCCI In a domestic environment this product may cause rad...

Page 76: ...requirement All cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic Discharge ESD Attention ESD damage can occur when there is a difference in charge b...

Page 77: ...ww ibm com ibm environment products prp shtml Espa ol Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propietario...

Page 78: ...d treatment contact your local IBM representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead acid...

Page 79: ...ais plut t r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected sepa...

Page 80: ...http www deq state or us lq electronics htm Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Web site at https fortress...

Page 81: ...c discharge ESD 62 end of life disposal 63 equipment disposal 63 F features model 1 ferrite requirement 62 flash drive removal 16 flat panel displays 66 front cover removal 27 front view 4 front panel...

Page 82: ...ard disk drive 14 hard disk drive air duct 22 hard drive assembly 15 I O connector card 19 memory module 17 power supply 21 riser and I O card assembly 20 system board 25 top cover 12 riser card and I...

Page 83: ...9 44V2027 1 8 39 44V2028 1 8 39 44V2030 1 39 44V2031 1 2 39 44V2032 1 7 39 44V2033 1 6 39 44V2034 1 1 39 44V2035 1 13 39 44V2036 1 3 39 44V2037 1 14 39 44V2038 1 11 39 44V2039 1 4 39 44V2040 1 12 39 4...

Page 84: ...March 2009 70 SurePOS Installation and Service...

Page 85: ...out products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distrib...

Page 86: ...opment Dept ZBDA P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

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