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IBM 325 8639, Hardware Maintenance Manual

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About This Supplement

This supplement contains diagnostic information,
Symptom-to-FRU Index, service information, error codes,
error messages, and configuration information for the PC
Server 325 Type 8639.

This supplement should be used with the advanced
diagnostic tests and the information in the IBM 

Personal

System/2 Hardware Maintenance Manual (part number
83G8990, form number S52G-9971) and

 IBM PC Servers

Hardware Maintenance Manual (part number 70H0751,
form number S30H-2501 to troubleshoot problems
effectively.

  Important 

This manual is intended for trained servicers who are
familiar with IBM PC Server products.

Before servicing an IBM product, be sure to review
“Safety Information” on page 126.

   

 

iii

Summary of Contents for 325 8639

Page 1: ...S84H 3049 00 IBM PC Servers PC Server 325 Type 8639 Hardware Maintenance Manual Supplement November 1996 Use this supplement with the PC Servers Hardware Maintenance Manual IBM ...

Page 2: ...ally made to the information herein these changes will be incorporated in new editions of the publication IBM may make improvements and or changes in the product s and or the program s described in this publication at any time It is possible that this publication may contain reference to or information about IBM products machines and programs programming or services that are not announced in your ...

Page 3: ...d diagnostic tests and the information in the IBM Personal System 2 Hardware Maintenance Manual part number 83G8990 form number S52G 9971 and IBM PC Servers Hardware Maintenance Manual part number 70H0751 form number S30H 2501 to troubleshoot problems effectively Important This manual is intended for trained servicers who are familiar with IBM PC Server products Before servicing an IBM product be ...

Page 4: ...70 700 701 720 750 755 IBM Mobile Systems Hardware Maintenance Manual Volume 2 S82G 1502 ThinkPad Computers ThinkPad 365 560 760 SelectaDock IBM Mobile Systems Hardware Maintenance Manual Volume 3 S82G 1503 Monitors Displays February 1993 IBM PS 2 Display HMM Volume 1 SA38 0053 Monitors December 1993 IBM Color Monitor HMM Volume 2 S71G 4197 IBM Monitors P G Series July 1996 IBM Monitor HMM Volume ...

Page 5: ...tion 18 Locations 88 Symptom to FRU Index 107 Parts Listings 115 Parts Listing PC Server Advanced Systems Management Adapter 123 Related Service Information 125 Safety Information 126 Battery Notice 131 Laser Compliance Statement 132 Software Hardware Mismatch Problems 133 Undetermined Problems 135 Problem Determination Tips 136 Phone Numbers U S and Canada 137 Notices 139 Copyright IBM Corp 1996 ...

Page 6: ...s 8 Scripting 8 Changing Logical Unit Numbers 8 Test Group Specifications 9 Starting the QAPlus PRO Diagnostics Diskette 9 Module Testing Mode 9 Running Selected Module Tests 10 Running All Selected Modules 10 Changing Selected Tests in Test Groups 10 Running an Individual Test 10 Stopping the Tests 11 QAPlus PRO Diagnostics Control Keys 11 The following Maintenance Analysis Procedure MAP and diag...

Page 7: ...displayed 2 If the computer reports a POST error go to the Symptom to FRU Index on page 107 3 If the computer hangs and no error is displayed go to Undetermined Problems on page 135 4 If a device cannot be selected from the Module Test menu that device might be defective 001 Power off the computer and all external devices Check all cables and power cords Set all display controls to the middle posi...

Page 8: ...eral error messages to appear When you correct the cause of the first error message the other error messages probably will not appear on the screen the next time you power on the system POST Beep Codes The Power On Self Test generates a beeping sound to indicate successful completion of POST or to indicate that the tests detect an error One beep and the appearance of text on the display indicates ...

Page 9: ... IRQ DMA assignments memory usage device drivers and so on Select System Utilities Format a diskette Error Messages Messages generated by the software the operating system or application programs generally are text messages but they also can be numeric Basically there are five types of error messages POST error messages Diagnostic error messages POST beep codes Software generated messages Multiple...

Page 10: ...tem displays more than one error message Always follow the suggested action instructions for the first error message displayed Return Codes For the test programs to properly determine if a test Passed Failed or Aborted the test programs check the error return code at test completion To register the test properly in the test log the test programs must generate one of the following return codes Retu...

Page 11: ...is the same as moving to that item with the cursor and pressing Enter however this function is not enabled on Test Group Screens Using the Function Keys Use the following keys to maneuver throughout the test programs Additional functions are available in the Test Module Selection screen and the Test Group screen using the following keys Keys Action Enter Select an item run the test module or run t...

Page 12: ... on laptop computers LOG file The LOG file command line option directs the test programs to start using a specified Error Log file INT10 The INT10 command line option forces the test programs to use the BIOS for screen writes OXXX The OXXX command line option where XXX test group for example MBD MEM VID HDU FDU KBD COM LPT and so on omits the designated test group from loading OALL The OALL comman...

Page 13: ... reduce memory testing time Scripting Scripting allows you to select specific groups of tests testing parameters and options Your selection is saved for later use as a test Script To set up a test script first select all the appropriate test groups and specific tests you want to run from the Module Testing section under Diagnostics You should also select appropriate testing parameters and options ...

Page 14: ...s Enter 5 Follow the instructions that appear on the screen If an error is displayed go to the Symptom to FRU Index on page 107 Module Testing Mode If the test programs do not find a problem or you want to perform in depth testing the Module Testing mode provides a method to run individual tests on a single module For example you can run an individual test for the diskette drive or you can run gro...

Page 15: ...ion Changing Selected Tests in Test Groups To change selected tests in a Test Group 1 In the Module Tests Menu use the up and down arrow keys and to move the cursor to your selection 2 Press Tab to move into the expanded Test Group window 3 Scroll to the test you want to select or deselect Attention Items indicated by a directly adjacent red text on color screens are destructive tests 4 Press the ...

Page 16: ... following is a list of the QAPlus PRO Diagnostics Control Keys when used and a description of the diagnostics response Option Action Continue The test program begins testing where it left off Skip to next test The test program skips the current test but remaining tests for the selected Test Module continue Skip to next group The test program skips the remaining tests in the current test group Abo...

Page 17: ...s pressed Also removes the diamond to the left of the item The test will not run when Run All Selected is highlighted and the Enter key is pressed Tab Key Main Menu Module Test Menu Selects the additional test for the menu you are in Keys Test Group Menu Selects additional test The LUN displayed on the top right Test Group Menu shows which test is selected and how and remain example LUN 1 of 2 12 ...

Page 18: ... Resolving Hardware Configuration Conflicts 31 Resolving Software Configuration Conflicts 32 Configuration Setup Utility Program 33 Advanced Setup 33 Cache Control 34 ROM Shadowing 34 PCI Bus Control 34 Devices and I O Ports 35 Diagnostic Programs 36 Option Diskettes 36 Installing Additional Test Programs 36 USERDIAG CFG Example 38 Ethernet Controller 39 Ethernet Controller Messages 39 Novell NetW...

Page 19: ...ion and Indicators 78 Power Supply 80 SCSI Drives 82 Setting SCSI IDs 82 Termination Requirements 82 SCSISelect Utility Program 83 Starting the SCSISelect Utility Program 83 SCSISelect Utility Program Options 83 Configure View Host Adapter Settings 84 SCSI Disk Utilities 84 Low Level Format Program 84 Starting the Low Level Format Program 85 Specifications PC Server 325 Type 8639 86 System Process...

Page 20: ...om to FRU Index 107 No Beep Symptoms 107 Beep Symptoms 107 Error Codes 111 Parts Listings 115 System 117 Cables 120 Keyboards 101 102 Key 121 Power Cords 122 Parts Listing PC Server Advanced Systems Management Adapter 123 Cables 123 PC Server 325 Type 8639 15 ...

Page 21: ...ting Code 4 DIMM sockets Diskette Drive Supports one diskette Drive Standard one 3 5 inch 1 44 MB Optional internal 3 5 inch 2 88 MB 3 5 inch 1 44 MB Hard Disk Drive Supports up to 6 SCSI hard disk drives by the system SCSI controller 5 internal SCSI hard disk drives 1 external SCSI hard disk drive CD ROM Drive Standard SCSI Keyboard and Mouse Floor model 101 key keyboard Mouse Expansion Slots 1 P...

Page 22: ...up Security error indicator Integrated Functions 2 serial ports Infrared port 1 parallel port Mouse port Keyboard port 16 bit Ultra SCSI controller 1 External connector 16 bit 1 Internal connector 16 bit Ethernet controller 10Base T port AUI port Video controller port compatible with Super video graphics array SVGA Video graphics adapter VGA Color graphics adapter CGA 1 MB video memory Power Suppl...

Page 23: ...iprocessing on page 87 Checkpoint Codes During POST the computer displays the status of the components being tested in the form of Checkpoint CP codes in the upper right hand corner of the screen The following is a list of the CP codes followed by the routine in process and the boot mode CP Code Routine Boot Mode 01 Test CPU Regs Cold 02 Wait for RTC Cold 04 Init Timer 0 Cold Warm SAD 05 Test DMA ...

Page 24: ...r Cold 3C Mfg Boot Fork Cold 3D SignOn Cold Warm 3E CPU Name Cold Warm 3F CPU Speed Cold Warm 40 Enable Video SAD 41 Size Memory Above 64 K Cold Warm 42 Password Not Entered Cold 43 Test PS2 Mouse Cold Warm 44 Check for Mouse Buttons Cold 45 Init KBD Flags Cold Warm SAD 46 Test KBD Cold Warm 47 TCPC_Error Cold Warm 48 Mem Test Prompt Cold Warm 49 Test Memory Cold SR 4A Clear EBDA Warm 4B Allocate ...

Page 25: ...64 CSET_AFT_MTEST Cold Warm 65 CSET_AFT_CMCFG Cold Warm SR 66 CSET_BFR_OPROM Cold Warm SR 67 Phase 2 Exit Big Real Cold Warm SAD SR 90 Disable Video Cold Warm SAD 91 Phase 1 Enter Big Real Cold Warm SAD 93 Init Refresh Cold Warm 94 Init Chip_NS Cold Warm SAD 95 CSET_Init Cold Warm SAD 96 Disable Parity Cold Warm SAD 97 Periph Init Cold Warm SAD 98 Init RTC Cold Warm SAD 99 Init Timer 2 Cold Warm S...

Page 26: ...tine Boot Mode E0 Reclaim Onboard Option ROM Space Cold Warm SAD SR EA PCI Reset Cold Warm EB PCI Video Cold Warm EC PCI Configure Cold Warm SR ED PCI IDE Cold Warm EE PCI SCSI Cold Warm PC Server 325 Type 8639 21 ...

Page 27: ...nd accessing the Setup program and allows IRQ assignments of PCI devices PC Server 325 EISA Configuration Diskette Configures EISA and ISA adapters Built in SCSISelect Utility program Configures SCSI devices You can use SCSISelect to change default values resolve configuration conflicts and perform a low level format on SCSI hard disk drives PC Server Utilities diskette Use the PC Server Utilities...

Page 28: ...n EISA or ISA adapter the same interrupt that you have assigned to a PCI adapter This is because the server does not support interrupt sharing among PCI EISA and ISA adapters If a situation occurs where you need an additional interrupt you can use an interrupt from another function that you might not need such as COM2 Interrupt 3 or parallel port Interrupt 5 or 7 EISA Configuration Diskette You mu...

Page 29: ...he Add choice allows you to add ISA devices to the configuration If EISA adapters are installed in the server and you have not copied the CFG file to the EISA Configuration Diskette you are prompted to insert the adapter s configuration diskette into the diskette drive The CFG file is copied to the diskette If the adapter s CFG file is copied to the EISA Configuration Diskette before starting the ...

Page 30: ...inter is attached to the server you can use the Print Screen key to print these settings The settings are helpful when you install additional options Also record the new settings each time you make changes Be sure to record the current configuration settings for the user Starting the EISA Configuration Diskette Note Use a backup copy of the EISA Configuration Diskette see Backing Up the EISA Confi...

Page 31: ...t Step 3 The View or edit details screen appears 3 Press F7 The Advanced functions screen appears 4 Follow the instructions on the screen to a Lock or unlock boards b View additional system information c Set verification mode d Maintain SCI files EISA ISA and PCI Adapters Before installing a new device or program read the documentation supplied with it Reading the instructions helps you determine ...

Page 32: ...e option diskette to the EISA Configuration Diskette See Files for important information about configuring ISA adapters 3 Start the EISA Configuration Diskette see Starting the EISA Configuration Diskette on page 25 4 Record the new configuration information see Recording EISA Configuration Settings on page 25 5 Save the new configuration settings to the EISA Configuration Diskette and to the nonv...

Page 33: ...ress F5 then select Create CFG file 7 Press Enter 8 At the Create a board CFG file screen type in the adapter manufacturer and description for example IBM Token Ring then press Enter 9 Refer to the adapter documentation for information about specific configuration parameters such as IRQ or DMA channel required for the adapter Then follow the instructions on the screen to enter the appropriate para...

Page 34: ...pplied with the option for additional information Sample Applications Some optional devices provide small applications or sampler files These applications demonstrate the capabilities of the device and serve as software examples for programming the device Refer to the documentation supplied with the option for additional information Memory Notes 1 Not performing the following procedure could resul...

Page 35: ...if you install an ISA network adapter and an EISA network adapter both requesting IRQ 5 only one of the adapters can be configured A device resource is changed for example changing jumper settings A device function is changed for example assigning COM 1 to two different serial ports An installed software program requires the same resource as a hardware device for example an expanded memory specifi...

Page 36: ...pecifies how the server checks for resource conflicts Initially this verification mode is set to automatic Use the Advanced selection of the EISA Configuration Diskette s View or edit details screen to change the setting see EISA Configuration Advanced Function on page 26 The automatic verification mode might disable adapters or system board features For example if you choose IRQ 4 for an adapter ...

Page 37: ...ation supplied with the device 5 Change system board jumpers or switches Remove the cover then refer to the system board diagram inside the server 6 Remove the device or adapter Some configurations are not supported for example you cannot operate the server with two PCI SVGA adapters installed 7 Assign EISA memory addresses starting with DFFFF in hexadecimal and work downward to address C8000 in h...

Page 38: ...ccurs a prompt appears before the operating system starts see Configuration Conflicts on page 30 2 Record the current settings before making changes to the configuration 4 Follow the instructions on the screen to view or change the configuration You must correctly exit from the Setup program to save the configuration information 5 Press Esc or move the cursor to the Exit Setup option on the menu b...

Page 39: ...ty error occurs If an adapter requires a memory address in the C8000 to CFFFF hexadecimal range the memory address of the server s SCSI ROM must be changed Select SCSI ROM Address to assign an alternate address To enable or disable the CPU to PCI write posting select CPU PCI Write Buffers Select Exit Setup to exit from the Configuration Setup utility programs Main Menu then press Enter The system ...

Page 40: ...el port can be configured as bidirectional In bidirectional mode the server supports Extended Capabilities Port ECP and Enhanced Parallel Port EPP Note When the parallel port is configured as bidirectional use an IEEE 1284 compliant cable The maximum length of the cable must not exceed 3 meters 9 8 feet To display or change the assignments for devices or the infrared serial or parallel ports Note ...

Page 41: ... PCI Ethernet Diagnostics diskette is supplied with the PC Server 325 for viewing Ethernet parameters and testing Option Diskettes An optional device or adapter might come with a diskette If it does follow the instructions that come with the option Different instructions apply depending on whether the Option Diskette is startable or not startable Installing Additional Test Programs You can add oth...

Page 42: ...cs to be found and executed 3 If the program executable file is in a directory other than the root directory or other directory you have designated to contain the QA files that directory must be listed in the PATH section of the AUTOEXEC BAT file on the QAPlus PRO diagnostic diskette 4 You can use a CFG file other than USERDIAG CFG if you use the command line USRCONFIG filename when running the di...

Page 43: ... 2 CMD 1 CMD 2 CMD 3 The diagnostic program automatically assigns a test number to each test The test numbers start at 201 and continue upward as needed The numbers for the tests listed above are as follows 202 9600 Baud 5 Line Modem 203 Generic 1 204 Generic 2 205 CMD 1 206 CMD 2 207 CMD 3 Program Name Test Description Command Line Parameter BBSMODEM EXE 9600 Baud 5 Line Modem 5 TEST1 EXE Generic...

Page 44: ... active eliminates the need for a media type parameter and facilitates changing from one media type to another Note Before installing an IBM PC Ethernet adapter be sure to run the Ethernet diagnostics and record the server s Ethernet configuration information Ethernet Controller Messages Ethernet Controller Messages The integrated Ethernet controller might display messages from the following drive...

Page 45: ...default enabled position 2 Go to General Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility PCNTNW NW 58 The board did not respond to the initialization command Explanation The IRQ setting might be incorrect with the hardware setting or the EEPROM might be corrupted Action Perform the following steps 1 Verify that the IRQ settings in the NET CFG file match the configuration se...

Page 46: ...ction Add more memory or free some memory resources in the server Then restart the server PCNTNW NW 074 The hardware interrupt cannot be set Explanation An attempt was made to initialize a given hardware interrupt The attempt was not successful Action Perform the following steps 1 Verify that the Ethernet jumper on the system board is set to the default enabled position 2 Make sure that the interr...

Page 47: ...W 078 The firmware file cannot be read Explanation The driver to read a firmware file The read process failed Action Make sure that the support files that accompany the driver are present Restart the server PCNTNW NW 079 The MLID did not initialize MSMTx Free Count Explanation The MSMTx Free Count is not initialized properly Action Restart the server If the error recurs replace the system board PC...

Page 48: ...e before it schedules an AES event Action Restart the server If the error is still present replace the system board PCNTNW NW 093 Cannot schedule interrupt time call back without an HSM routine Explanation The driver needs a Hardware Support Module routine before it can schedule an interrupt time call back Action Restart the server If the error recurs replace the system board PCNTNW NW 094 Cannot ...

Page 49: ...und Explanation The driver cannot find an Ethernet controller in the server Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default enable position 2 Go to General Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility PCNTNW NW 164 Device not found at IOADDRESS Explanation The Ethernet controller cannot be found at the IO address specifie...

Page 50: ...W NW 180 The DMA parameter is not necessary for PCI device Explanation The Ethernet controller does not require a DMA setting Action Delete the DMA parameter from the NET CFG file PC Server 325 Type 8639 45 ...

Page 51: ...y decreasing the number of frame types activated by Multiple Link Interface Driver MLID PCNTW DOS 3 Could not find PCNTNW MLID to unload Explanation A request was made to unload PCNTNW MLID but the MLID is not loaded Action None PCNTW DOS 4 A TSR is loaded above the PCNTNW MLID Explanation You tried to unload the PCNTNW MLID from memory but the PCNTNW MLID detected another Terminate and Stay Resid...

Page 52: ...and add the commands for both PCNTNW MLID boards to the file Then restart the server PCNTNW DOS 8 A NET CFG is required to load the MLID again Explanation You tried to load the PCNTNW MLID a second time Normally you would do this so that you could use two or more Ethernet controllers in the server When two or more of the same type of Ethernet controllers are installed in the server an associated P...

Page 53: ... use the following format LINK DRIVER PCNTNW PROTOCOL IPX 8137 ETHERNET_II Action Specify a frame with the PROTOCOL option PCNTNW DOS 13 The MLID could not register Protocol ID string for protocol stack string for frame type Explanation The PCNTNW MLID could not register the specified Protocol ID Action Verify the protocol information in the NET CFG file PCNTNW DOS 14 This version of LSL is not su...

Page 54: ...id keyword was specified in NET CFG on line xx Explanation The keyword specified in the NET CFG file is incorrect Action Check the keyword in question Make sure that the keyword is correctly spelled PCNTNW DOS 18 The frame type specified in the NET CFG file is not supported Explanation The NET CFG file specified the PROTOCOL option for a PCNTNW MLID The specified frame type is not supported by the...

Page 55: ...eneral Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility PCNTNW DOS 58 The board did not respond to the initialization command Explanation The IRQ setting might be incorrect with the hardware setting or the EEPROM might be corrupted Action Verify that the IRQ settings in the NET CFG file match the configuration settings in the Configuration Setup utility programs See PCI Bus ...

Page 56: ...fault enable position 2 Use the BUSTYPE keyword to specify a value of PCI1 3 If the problem persists go to Ethernet Diagnostics on page 67 to run the Ethernet diagnostics PCNTNW DOS 75 Unsupported bus ID specified Explanation The bus ID number specified in the NET CFG file is not supported by Novell Action Correct the bus ID number in the NET CFG file PCNTNW DOS 76 Wrong bus ID specified Explanati...

Page 57: ...ialization failed Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default enable position 2 Go to General Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility PCNTNW OS2 56 This interrupt is already used and cannot be shared Explanation The interrupt is already used by another device and cannot be shared Action Assign a different IRQ in ...

Page 58: ...the IO address specified in the NET CFG file Action Verify that the IO address in NET CFG matches with the board Otherwise remove the PORT keyword from the NET CFG file PCNTNW OS2 67 PCI scan specified device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Perform the following steps 1 Verify that the Ethernet jumper on the system board is set to the de...

Page 59: ...S 7 Protocol Manager device error Explanation The NDIS stack is not configured properly Action Check and correct the configuration PCNTND DOS 8 Bad status for Protocol Manager Explanation The NDIS stack is not configured correctly Action Check and correct the configuration PCNTND DOS 9 Cannot find PROTOCOL INI entry Explanation The NDIS stack is not configured properly in the PROTOCOL INI file Act...

Page 60: ...t Diagnostics QAPlus PRO on page 1 to run the diagnostic utility 3 Replace the system board PCNTND DOS 21 Board failed checksum test Please run configuration utility Explanation The driver cannot find an Ethernet controller Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default enable position 2 If the problem persists go to General Checkout Diagnostics Q...

Page 61: ...ry for PCI device Explanation The Ethernet controller does not require a DMA setting Action Remove the DMA setting in PROTOCOL INI PCNTNW DOS 32 IRQ number is already in use by another PCNET device Explanation The specified IRQ number is already in use by another Ethernet controller or device Action Modify the IRQ setting in the PROTOCOL INI file or modify the IRQ settings in the Configuration Set...

Page 62: ... another device Explanation The specified IRQ is specified by another device Action Modify the IRQ setting in the setup dialog box PCNTN3 18 PCI scan specified device not found Explanation The driver cannot locate the Ethernet controller on the PCI bus Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default Enable position 2 If the problem persists go to G...

Page 63: ...r cannot find any PCnet device Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default Enable position 2 Go to General Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility 58 PC Server HMM ...

Page 64: ...NTPK DOS 2 Unable to reset the PCnet device Explanation The software could not reset the Ethernet controller Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default enable position 2 If the problem persists go to General Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility PCNTPK DOS 3 Unable to initialize the PCnet device Explanation Th...

Page 65: ...hernet enable jumper is set to the default enable position 2 Go to General Checkout Diagnostics QAPlus PRO on page 1 to run the diagnostic utility PCNTPK DOS 8 INT packet_int_no should be in the range 0x60 to 0x80 Explanation The specified software interrupt number is out of the allowable range Action Specify a valid value for the INT parameter PCNTPK DOS 12 PCI device IRQ number mismatch Explanat...

Page 66: ...lus PRO on page 1 to run the diagnostic utility Packet driver is at segment xxxx Explanation The memory address where the packet driver is loaded is xxxx Action None Packet interrupt number xxxx Explanation The interrupt number used by the packet driver is xxxx Action None My Ethernet address is xxxxxxxxxxxx Explanation The Ethernet address of this station is xxxxxxxxxxxx Action None My ARCnet add...

Page 67: ...ystem is out of Streams memory blocks Action Perform the following steps 1 Use the CRASH utility to increase the number of Streams memory blocks for the failing size 2 Modify the IRQ settings in the Configuration Setup utility programs or run netconfig to match the hardware settings pnt0 6 Cannot allocate memory for the adapter during an interrupt Please check the Streams parameters Explanation On...

Page 68: ...specified or found conflicts with other devices in the system Action Perform the following steps 1 Modify the hardware settings 2 Run netconfig to match the hardware settings pnt0 14 Cannot locate hardware Explanation The SunSoft Solaris driver cannot find any Ethernet controller Action Perform the following steps 1 Verify that the Ethernet enable jumper is set to the default enable position 2 Go ...

Page 69: ...d for PCnet hardware does not match pnt conf Explanation This is a warning message referring to the IRQ that the SunSoft Solaris driver found in the system Action Ignore this message if you are sure that this is what you want to do Otherwise run netconfig to match the hardware settings pnt0 20 add_intr_handler failed Unknown interrupt type Explanation The IRQ specified or found conflicts with othe...

Page 70: ...d at different IPL Explanation The IRQ specified or found conflicts with other devices in the system Action Perform the following steps 1 Modify the hardware settings 2 Run netconfig to search for another Ethernet controller pnt0 26 The DMA number is not necessary for PCI device Explanation The IBM PCI Ethernet adapter does not require a DMA setting Action Edit the SPACE C file to delete the DMA p...

Page 71: ...NTND OS2 A LANSRVR PCNTND OS2 ODI Driver DOS OS 2 Server A NOVELL SERVER 3 1X PCNTNW LAN A NOVELL SERVER 4 X PCNTNW LAN Novell Support files A NOVELL WKSTN DOSODI PCNTNW COM A NOVELL WKSTN OS2ODI PCNTNW OS2 ODI LAPP Driver DOS A LAPP DOSODI PCLAPP COM NDIS 3 x for Windows NT 3 51 A WINNT351 AMDPCN SYS SCO UNIX Open Server 5 0 MDI driver Driver support is built into SCO UNIX 5 0 Unixware 2 0 DLPI d...

Page 72: ...ions on the screen 5 When the diagnostic tests are complete remove the diskette from the diskette drive then restart the server Ethernet Ports The PC Server 325 Type 8639 has Ethernet connectors for 10Base T or Attachment Unit Interface AUI devices The controller automatically detects which port is connected to the network and then uses that port for communication Notes If the server is shipped wi...

Page 73: ...start the server POST proceeds without prompting for the password for this startup only Start the Configuration Setup Utilities programs and set a new power on password Leave the power on password jumper J12 in its new position unless you need to perform this procedure again Alarm Wakeup Settings For proper operation of the Alarm Wakeup Settings options set the Password Prompt choice to Off See Co...

Page 74: ...C Server World Wide Web page at http www pc ibm com servers IBM PC Company Bulletin Board Service BBS at 919 517 0001 Read the README file for instructions Device drivers for OS 2 Microsoft Windows NT and Novell NetWare are provided with the Adapter Resetting the Adapter and Clearing the Configuration If you removed an adapter from one system and are reinstalling it in a different system you must ...

Page 75: ...tiguous address bytes as shown in the table on page 70 Make sure there are no conflicts between the adapter port I O addresses and interrupts you configure and previously assigned system I O addresses and interrupts The adapter can be configured to the following I O address ranges and interrupts I O Address Ranges hex Interrupts 100 107 3 120 127 4 140 147 5 168 16F 9 188 18F 10 200 207 11 220 227...

Page 76: ...ata Worksheet on page 72 7 Follow the on screen prompts to exit the utility program Go to Adapter Configuration on page 72 Configuration Setup Utility ISA Legacy Resources 1 Restart the system and run the Configuration Setup Utility 2 Select the ISA Legacy Resources option 3 Select I O Port Resources 4 Refer to the list in the table on page 70 and Configuration Considerations on page 70 and reserv...

Page 77: ... Power off the system 2 Make sure the adapter configuration diskette is not write protected 3 Insert the adapter configuration diskette into the diskette drive 4 Press Ctrl Alt Del to restart the system The adapter configuration Flash Utility menu is displayed Flash Utility Select one Configure Service Processor View Service Processor Configuration Update Service Processor Set Up COM Ports Configu...

Page 78: ...ation Check 34 pin interface cable connection Replace Cable then Adapter Note For Advanced Systems Management External Power Control Units replace the 10 pin External Power Source Cable then the External Power Control Unit Normal Check CR2 Dot CR2 Dot Blinking CR2 Dot Off Normal microcode is loaded Go to step 6 Microcode is not loaded Select Update Service Processor on the Flash Utility menu and f...

Page 79: ...stall the adapter device driver and dynamic link library DLL 1 Insert the adapter configuration diskette into the diskette drive 2 Open an OS 2 window 3 At the OS 2 prompt type A and press Enter 4 At the A prompt type OS2 SETUP and press Enter 5 Follow the menu prompts to complete the installation 6 Restart the system to activate the device driver Refer to the TME 10 NetFinity Version 4 1 document...

Page 80: ...opied to the hard disk as SYS SYSTEM IBMSPN NLM and the AUTOEXEC NCF file is updated 4 To load the adapter device driver a Restart the system Or b At the NetWare prompt type SEARCH ADD path where path is the path the driver was copied to in step 3 and press Enter At the NetWare prompt type LOAD IBMSPN port adrs irq where port adrs is the port address you selected and irq is the interrupt you selec...

Page 81: ...Connector C2 Monitor Jumper J7 PC Server 325 Refer to the IBM PC Server 325 Hardware Maintenance Manual for system board layout 34 pin cable from Adapter J16 to System Management Cable Connector J19 on system board 16 pin cable from Adapter J8 to Operator Panel Connector J7 on system board Cable from Operator Panel to Adapter J6 PC Server 330 Refer to the IBM PC Server 330 Hardware Maintenance Man...

Page 82: ... separately purchased 26 pin end of the systems management cable to the System Management Cable Connector J3G1 on the system board 34 pin end of the systems management cable to Adapter connector J16 Connect the External Power Control Unit control cable 1 external power control unit power cord 2 and system power cords 3 as shown O K Note For other ISA or EISA PC Server Advanced Systems Management P...

Page 83: ...wer is disabled to the system The Cable Attached LED 3 On indicates the power unit control cable is connected to the adapter The Cable Attached LED Off indicates the external power control unit control cable is not connected to the adapter If system power from the external power control unit is disabled by the adapter press the external power control unit power on button 1 to enable system power f...

Page 84: ...adapter 2 External power control unit signal cable 3 External power control unit 4 Adapter Indicates System power is enabled and the external power control unit signal cable is connected to adapter The adapter has caused system power to be removed and the external power control unit signal cable is connected to adapter External power control unit signal cable is not connected to adapter Cable Atta...

Page 85: ...er supply voltages The power supply is rated at 250 watts Too many devices adapters or hard disk drives can cause power consumption to exceed 250 watts and cause the power supply to shut down Remove adapters or devices to determine if this is the cause If the voltages are incorrect replace the power supply If the voltages are correct and the Symptom to FRU index does not solve the problem go to Un...

Page 86: ...V 4 8V 12 6V 5 25V Lead Pin Lead Pin V dc Minimum V dc Maximum 3 1 4 8V 5 25V Pin Description 2 Power On Request 4 EPW No connection on system board 5 VFAN No connection on system board Lead Pin Lead Pin V dc Minimum V dc Maximum 4 1 3 3V 3 5V 5 2 3 3V 3 5V 6 3 3 3V 3 5V Lead Pin Lead Pin V dc Minimum V dc Maximum 3 1 4 8V 5 25V Pin Description 2 Power On Request PC Server 325 Type 8639 81 ...

Page 87: ...the IDs to any unused number between 8 and 15 For 8 bit devices set the IDs to any unused number between 0 and 6 The preinstalled SCSI CD ROM drive is shipped with the SCSI ID set to 3 If the server is shipped with a SCSI hard disk it s SCSI ID will be set to 6 Refer to the instructions supplied with the SCSI devices for information about setting a SCSI ID Termination Requirements Both ends of the...

Page 88: ...ttings Use the SCSISelect Utility program to View and change the default SCSI ID values Verify and change configuration conflicts Perform a low level format on a SCSI hard disk Starting the SCSISelect Utility Program You can access this program when you start the server The SCSISelect prompt appears after the IBM PC Server screen appears briefly and then disappears Press Ctrl A immediately after a...

Page 89: ... settings for advanced configuration options These options include enabling support for large hard disk drives and support for drives with Ultra SCSI speed SCSI Disk Utilities To view the IDs that are assigned to each SCSI device or to format a SCSI device select SCSI Disk Utilities from the SCSISelect Utility program menu To use the utility program select a drive from the list Read the screens ca...

Page 90: ... program erases all data and programs 1 If the hard disk is working make a backup copy of all the files and programs on the hard disk 2 Select Format disk from the SCSISelect Disk Utilities menu then follow the instructions on the screen 3 To install an operating system after the hard disk drive is formatted refer to the README file in Start Here on the ServerGuide Main CD PC Server 325 Type 8639 ...

Page 91: ...14 m 3000 ft to 2133 m 7000 ft Server off 10 to 43 C 50 to 110 F Maximum Altitude 2133 m 7000 ft Humidity Server on 8 to 80 Server off 8 to 80 Maximum altitude 2133 m 7000 ft Electrical Input Sine wave input 50 to 60 Hz is required Input voltage Low range Minimum 90 V ac Maximum 137 V ac High range Minimum 180 V ac Maximum 265 V ac Input kilovolt amperes kVA approximately Minimum configuration as ...

Page 92: ... system board are installed and seated correctly on the new board Note If the processor s are not seated correctly intermittent problems can occur Symmetric Multiprocessors Multiprocessing The PC Server 325 Type 8639 has a second upgradeable processor socket on the processor board to support Symmetric Multiprocessors Multiprocessing SMP The SMP capability extends processing performance by allowing...

Page 93: ...e 93 Input Output Connectors on page 94 Internal Drive Bays on page 95 Keylock Assembly Exploded View on page 96 Operator Panel and Cable on page 97 Operator Panel Status Indicators on page 98 Optional Microprocessor on page 100 Processor Board on page 101 System Board on page 103 U Bolt Security Option on page 106 Bezels Floor Model Drawer Model 88 PC Server HMM ...

Page 94: ...drive is accessed Diskette Drive In Use Light This lights when the drive is accessing a diskette CD ROM Eject Button Push this button to release a CD from the CD ROM drive Power On Light This green LED lights when you power on the server by pressing the power switch and when the server powers on in unattended mode Diskette Eject Button Push this button to release a diskette from the drive PC Serve...

Page 95: ...pecified date and time or when it receives a signal from either serial port The result of pressing the power switch varies depending on whether the server is in attended unattended or standby mode To power on the server from standby mode press and release the power switch To power off the server when in unattended mode press the power switch in slowly just until the power on light goes out and the...

Page 96: ...Covers Floor Model Captive Screws Drawer Model Captive Screws Doors Floor Model Drawer Model Flange PC Server 325 Type 8639 91 ...

Page 97: ...Drawer Model Rails Drives 92 PC Server HMM ...

Page 98: ... EISA ISA EISA ISA PCI PCI PCI PCI PCI 6 5 4 3 2 1 Notes Expansion slots 2 through 5 are shared slots That is the shared slots use the same expansion slot opening on the back of the server See System Board on page 103 PC Server 325 Type 8639 93 ...

Page 99: ...he 10BASE T device Mouse Connector This is where the mouse cable connects to the server This connector sometimes is called an auxiliary device or pointing device port Keyboard Connector The cable from the keyboard connects here Monitor Connector The monitor signal cable connects here SCSI Connector Attach external SCSI devices here Parallel Connector One 25 pin parallel port is provided This is wh...

Page 100: ...ette drive or tape backup unit that uses the diskette cable All models are supplied with a diskette drive preinstalled in bay 3 Bays 4 7 are for 3 5 inch drives A full high drive occupies two bays between bay 3 and 7 If you are installing a removable media device in bays 3 through 7 you must remove the tray from the front of both bays The PC Server 325 Type 8639 is shipped with a 7 drop 16 bit SCS...

Page 101: ...h Removable media drive hard disk drive1 41 3 mm 1 6 in 2 5 25 inch CD ROM 41 3 mm 1 6 in 3 3 5 inch Diskette drive 41 3 mm 1 6 in 4 7 3 5 inch Hard disk2 25 4 mm 1 0 in 41 3 mm 1 6 in 3 Notes 1 Removable media include CD ROMs optical discs and tapes 2 If a hard disk drive is preinstalled it is the startup or boot drive 3 A 41 3 mm drive installed in bays 4 through 7 occupies two bays Keylock Asse...

Page 102: ...Operator Panel and Cable Note Loosen do not remove screw Screw PC Server 325 Type 8639 97 ...

Page 103: ...sts Power On Light This green LED lights when you power on the server by pressing the power switch and when the server powers on in unattended mode Unattended Power On Light This green LED lights when the server powers on in unattended mode T POST Activity Indicator This amber LED lights while the power on self test POST and the configuration utility programs are running If this light remains illu...

Page 104: ...ghts during POST When installed this optional microprocessor becomes the boot or startup processor Ethernet Transmit Light This amber LED shows transmit activity on the network Ethernet Receive Light This amber LED shows receive activity on the network Ethernet Link Status Light This green LED shows an active link connection on the 10BASE T interface Security Light When tamper detection software i...

Page 105: ...cessor 6 Fan power cable connector J21 7 Optional processor board socket U6 empty with lever in closed locked position 8 Primary processor board socket U5 with lever in closed locked position 9 Optional voltage regulator connector 1ð Optional voltage regulator module VRM 11 Fan power cable 100 PC Server HMM ...

Page 106: ...tors J2 J3 J4 J5 5 Reserved J9 J10 J12 6 PMC Frequency Selection Jumper J17 J18 7 Core Frequency Jumper J30 J29 J28 J27 8 Optional Microprocessor Fan Connector J21 9 Optional Microprocessor Connector U6 1ð Primary Microprocessor Fan Connector J22 11 Clock Frequency Jumper J1 J20 12 Primary Voltage Regulator Module Connector 13 Primary Voltage Regulator Module PC Server 325 Type 8639 101 ...

Page 107: ... to core ratio jumper is set properly Jumper Description Frequency Setting J1 Clock Frequency 200 66 180 60 166 66 Jumper No Jumper Jumper J17 PMC Frequency 200 66 180 60 166 66 No Jumper Jumper No Jumper J18 PMC Frequency 200 66 180 60 166 66 Jumper No Jumper Jumper J20 Clock Frequency 200 66 180 60 166 66 No Jumper Jumper No Jumper J27 Core Frequency 200 66 180 60 166 66 Jumper Jumper Jumper J28...

Page 108: ...System Board Note Note A black square indicates pin 1 PC Server 325 Type 8639 103 ...

Page 109: ...tor 11 Operator Panel Connector 12 System Fan Connector 13 System Management Connector 14 Diskette Drive Connector 15 Flash Write Protect Jumper J30 16 EISA ISA Connectors 17 C2 Security Cable Connector 18 Speaker Connector 19 System Management Jumper J49 2ð Power on Password Jumper J12 21 Processor Board Connector 22 Video Connector 23 Video Enable Jumper J25 24 PCI Connectors 25 Keyboard Connect...

Page 110: ...J26 SCSI Controller Enable Pins 1 2 Disabled Pins 2 3 Enabled default J29 External SCSI Termination See Termination Requirements on page 82 Pins 1 2 8 bit External SCSI device attached Pins 2 3 16 bit SCSI devices attached default J30 Flash Write Enable Pins 1 2 enabled default Pins 2 3 disabled J49 System Management Adapter Pins 1 2 Adapter installed Pins 2 3 Adapter not installed default PC Serv...

Page 111: ...the cable through the U bolt and around an object that is not a part of or permanently secured to the building structure or foundation and from which it cannot be removed then fasten the cable ends together with a lock 106 PC Server HMM ...

Page 112: ... example 0S 2 Trap errors or Related Service Information on page 125 Possible software and hardware mismatch problems Not repairable by replacing FRUs Software Hardware Mismatch Problems on page 133 Memory Configuration Problems Memory on page 29 Replacing the system board does not correct the problem See System Processor Board Replacement on page 87 No Beep Symptoms No Beep Symptom FRU Action No ...

Page 113: ...roprocessor Board 1 3 2 1st 64K RAM parity test failed 1 DIMM 2 Microprocessor Board 3 System Board 2 1 1 Secondary DMA register failed 1 System board 2 Microprocessor Board 2 1 2 Primary DMA register failed 1 System board 2 Microprocessor Board 2 1 3 Primary interrupt mask register failed 1 System board 2 Microprocessor Board 2 1 4 Secondary interrupt mask register failed 1 System board 2 Micropr...

Page 114: ... System Board 3 2 1 Serial port failed 1 System Board 3 2 2 Parallel port failed 1 System board 3 2 3 Math coprocessor failed 1 Optional Microprocessor if installed 2 Microprocessor 3 Microprocessor Board 3 2 4 Failure comparing CMOS memory size against actual 1 DIMM 2 Microprocessor Board 3 Real Time Clock with Battery 3 3 1 Memory size mismatch occurred 1 DIMM 2 Microprocessor Board 3 Real Time ...

Page 115: ...RU Action One Long and One Short Beep 1 Video adapter if present 2 System Board 3 One Long and Two Short Beeps 1 Video adapter if present 2 System Board Two Long and Two Short Beeps 1 Video adapter 110 PC Server HMM ...

Page 116: ...eck error 1 Failing EISA ISA Adapter 2 Memory DIMM 3 System Board 114 Adapter read only memory error 1 Failing Adapter 2 Run Diagnostics 129 Internal Cache error 1 Optional Microprocessor if installed 2 Microprocessor 3 Microprocessor Board 151 Real time clock error 1 Run Diagnostics 2 Real Time Clock with Battery 3 System Board 162 Device Configuration Error 1 Run Configuration Setup then run the...

Page 117: ...figuration Setup 2 System board 185 Drive startup sequence information corrupted 1 Run Configuration Setup 2 System board 186 System board or security hardware error 1 Run Configuration Setup 2 System Board 187 System board or security hardware error 1 System board 188 System board or security hardware error 1 System board 189 An attempt was made to access the server with invalid passwords 1 Run C...

Page 118: ...ternal cable on serial port 2 Run Configuration Setup 3 System board 1762 Fixed Disk Configuration error 1 Fixed Disk Cables 2 Run Configuration Setup 3 Fixed Disk Adapter 4 Fixed Disk Drive 5 System Board 178X Fixed Disk error 1 Fixed Disk Cables 2 Run Diagnostics 3 Fixed Disk Adapter 4 Fixed Disk Drive 5 System Board 1800 No more hardware interrupt available for PCI adapter 1 Run Configuration S...

Page 119: ... Run Configuration Setup 2 Move failing adapter to slot 1 or 2 3 Failing Adapter 4 System Board 2400 Video controller test failure 1 Video Adapter if installed 2 System Board 2462 Video memory configuration error 1 Video Adapter if installed 2 System Board 8603 Pointing Device Error 1 Pointing Device 2 System Board I9990301 Fixed boot sector error no operating system installed 1 Run Configuration ...

Page 120: ...Parts Listings 1 2 3 4 5 6 7 8 9 10 12 11 13 14 15 16 17 18 20 19 PC Server 325 Type 8639 115 ...

Page 121: ...21 23 24 25 22 26 27 28 29 30 116 PC Server HMM ...

Page 122: ...Assembly 55H8160 14 Fan Assembly 92 mm with Connector 06H2647 15 Processor Board with Voltage Regulator without processor chip 75H7419 16 Shadow box 55H8164 17 System Board without Memory and Processor Board 07H1194 18 250W Power Supply Assembly 40H7563 18 250W Power Supply Assembly Japan 40H7566 19 Base Frame 55H8151 20 Access Cover with Back Panel Tower models only 55H8153 21 Front Bezel Door As...

Page 123: ... Kit 32X5 16 Inch Screws 6 each EMC Contact EMC Ground Contacts 4 each I O Blank FEM Nut 4 40 Screws 2 each Floppy M3 Screws 2 each HF 6 32 Screws 2 each PL M3X8 HEX Screws 3 each Planar Edge Support PWR Switch Bracket 55H8179 Miscellaneous Rack Kit 8 32 Inch Screws 21 each 8 32 Nuts 5 each 8 Lockwashers 5 each 10 32 Bar Nuts 5 each 10X32X0 5 Inch Screws 13 each 10X32X1 0 Inch Screws 3 each Floati...

Page 124: ...Index System PC Server 325 Type 8639 FRU No Voltage Regulator Module Note This FRU can be used if Voltage Regulator FRU number 76H1815 is not available 75H1097 PC Server 325 Type 8639 119 ...

Page 125: ...3478 2 Cable Cover Tower models only 55H8188 3 SCSI Hard File Fast Wide Cable 7X 55H8192 4 SCSI Short Cable to I O Panel Bulkhead Cable 55H8190 5 Diskette Signal Cable 92F0423 6 Parallel Data Cable 55H8206 7 Y Serial Data Cable 55H8204 8 Infrared Data Cable 55H8194 9 Ethernet Cable 76H3480 120 PC Server HMM ...

Page 126: ...d 1391495 Italy 1393395 Latvia 1391406 Norwegian 1391409 Polish 1399580 Portuguese 1391410 Romanian 1399582 Russian Cyrillic 1399579 Serbian Cyrillic 1399578 Slovak 1399571 Slovenia Croatia Bosnia 1393669 South Africa 1396790 Spanish 1391405 Swedish 1391411 Swiss French 1391412 Swiss German 1391412 Turkish 179 8125409 Turkish 440 1393286 U K English 1391406 U S English with cable Tower models only...

Page 127: ...9520 Germany 1339520 Hungary 1339520 Israel 14F0087 Italy 14F0069 Latvia 1339520 Netherlands 1339520 Norway 1339520 Poland 1339520 Portugal 1339520 Serbia 1339520 Slovakia 1339520 South Africa 14F0015 Spain 1339520 Switzerland 1339520 Switzerland French German 14F0051 U S English 62X1045 U K Ireland 14F0033 Yugoslavia 1339520 122 PC Server HMM ...

Page 128: ...sor Adapter 76H3240 Lithium battery See Battery Notice on page 131 33F8354 External Power Control Unit 71G6222 Cables 1 2 3 4 Index Cables PC Server Advanced Systems Management Adapter FRU No 1 16 pin Interface Cable 76H6827 2 34 pin Interface Cable 76H3257 3 34 26 pin Interface Cable 76H6828 4 Processor Adapter External Power Connector Cable 76H4054 PC Server 325 Type 8639 123 ...

Page 129: ...124 PC Server HMM ...

Page 130: ...plement and the PS 2 Hardware Maintenance Manual part number 83G8990 form number S52G 9971 02 Safety Information 126 General Safety 126 Electrical Safety 127 Safety Inspection Guide 128 Handling Electrostatic Discharge Sensitive Devices 130 Grounding Requirements 130 Battery Notice 131 Laser Compliance Statement 132 Software Hardware Mismatch Problems 133 Undetermined Problems 135 Problem Determin...

Page 131: ...the customer s personnel are not in a hazardous position Place removed covers and other parts in a safe place away from all personnel while you are servicing the machine Keep your tool case away from walk areas so that other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbo...

Page 132: ...not unplug it ask the customer to power off the wall box that supplies power to the machine and to lock the wall box in the off position If you need to work on a machine that has exposed electrical circuits observe the following precautions Ensure that another person familiar with the power off controls is near you Remember Another person must be there to switch off the power if necessary Use only...

Page 133: ...l accident occurs Use caution do not become a victim yourself Switch off power Send another person to get medical aid Safety Inspection Guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products Each machine as it was designed and built had required safety items installed to protect users and service personnel from injury This guide ad...

Page 134: ... the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious non IBM alterations Use good judgment as to the safety of any non IBM alterations 6 Check inside the unit for any obvious unsafe conditions such as metal filings contamination water or other l...

Page 135: ...ent the part from touching your clothing Most clothing is insulative and retains a charge even when you are wearing a wrist strap Use the black side of a grounded work mat to provide a static free work surface The mat is especially useful when handling ESD sensitive devices Select a grounding system such as those listed below to provide protection that meets the specific service requirement Note T...

Page 136: ...llgemeinen Sicherheitsbestimmungen beachten Se la batteria è sostituita in modo non corretto potrebbe esserci pericolo di esplosione Si raccomanda di sostituirla con una batteria dello stesso tipo o equivalente Non smontarla ricaricarla gettarla nell acqua o nel fuoco o cortocircuitarla Smaltire la batteria secondo la normativa in vigore DPR 915 82 successive disposizioni e disposizioni locali Hay...

Page 137: ...l Electrotechnical Commission IEC 825 and CENELEC EN 60 825 for Class 1 laser products When a CD ROM drive is installed note the following CAUTION Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure Opening the CD ROM drive could result in exposure to hazardous laser radiation There are no serviceable parts insi...

Page 138: ...s referred to as a patch to the direct driver software Make certain the software is current and that all known revisions are installed The IBM on line bulletin board sometimes referred to as PCPROD and other software tools sources such as Novell Netware should be referenced by the software support personnel for any revisions provided by the appropriate software vendor The most likely cause of thes...

Page 139: ...ort is especially important for but not limited to all LAN adapters and RIPL applications Software Failures After a Hardware Change After the initial installation any changes in the hardware configuration addition or changes of adapters or features might result in computer failures and require the reinstallation of the operating system or the software revisions Specific hardware configuration chan...

Page 140: ...ove or disconnect the following one at a time until you find the failure power on the computer and reconfigure each time Any external devices Surge suppressor device on the computer Modem printer mouse or non IBM devices Each adapter Drives Memory Module Kits Note Minimum operating requirements for the PC Server 325 Type 8639 are System board Processor board with Processor 1 memory DIMM Cooling fa...

Page 141: ...gnostics Diskette Version Type and version level Hardware configuration Print print screen configuration currently in use BIOS level Operating system software Type and version level Important To eliminate confusion identical systems are considered identical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 H...

Page 142: ...080 IBM Warranty Parts Claims Center Number Information 919 517 0001 Bulletin Board Service PC Company 800 426 8322 Customer Education Business Unit 800 999 0052 Customized Operational Services 800 237 4824 EduQuest Educational Computers 800 964 8523 End User HelpDesk Support 800 742 2493 IBM Anti Virus Services 800 447 4700 IBM Authorized Dealer Referrals 800 426 2468 IBM Dealer Referral 800 426 ...

Page 143: ...BM 9990 PartnerLine 800 263 2769 Parts Orders Exchange or Emergency 416 443 5808 Fax Parts Regular Orders Exchange 416 443 5755 Parts Orders Inquiries 514 938 3022 PC Co Bulletin Board Montreal 905 316 4255 PC Co Bulletin Board Markham 604 664 6464 PC Co Bulletin Board Vancouver 204 934 2735 PC Co Bulletin Board Winnepeg 800 661 7768 PS Marketing Support PSMT 800 565 3344 PS 1 Warranty Customer He...

Page 144: ...The following terms are trademarks of other companies Microsoft is a trademark or registered trademark of Microsoft Corporation UNIX is a registered trademark in the United States and other countries licensed exclusively through X Open Company Limited AIX AT Business Partner EduQuest HelpCenter HelpClub HelpFax IBM Micro Channel NetFinity OS 2 Personal System 2 PS 1 PS 2 PS ValuePoint Skill Dynami...

Page 145: ...IBM Part Number 84H3049 Printed in U S A S84H 3ð49 ðð ...

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