![background image](http://html1.mh-extra.com/html/ibm/2109-model-m12/2109-model-m12_user-manual_3364488018.webp)
product and model numbers.
Table 1. Brocade and IBM product and model number matrix
Brocade model number
IBM product and model number
Silkworm 2010
3534 Model 1RU
Silkworm 2400
2109 Model S08
Silkworm 2800
2109 Model S16
Silkworm 3200
3534 Model F08
Silkworm 3800
2109 Model F16
Silkworm 3900
2109 Model F32
Silkworm 12000
2109 Model M12
Web sites
For detailed information about models and firmware that the switch supports, see
the following Web site:
www.ibm.com/storage/fcswitch/
For detailed information about Fibre Channel standards, see the Fibre Channel
Association Web site at:
www.fibrechannel.com/
For a directory of worldwide contact information, including technical support, see the
following Web site:
www.ibm.com/contact/
Getting help
Contact your switch supplier for technical support. This includes support of
hardware, all product repairs, and ordering of spare components.
Be prepared to provide the following information to the support personnel:
v
The switch serial number
v
The switch worldwide name
v
The topology configuration
v
Any output from the supportShow Telnet command
v
A detailed description of the problem
v
Any troubleshooting steps that were already performed
Getting software updates
Contact your software vendor for software updates and maintenance releases.
For utility programs to facilitate loading firmware, sample Fabric Watch
configurations, and management information base (MIB) files for switch
management by simple network management protocol (SNMP), see the following
Web site:
www.storage.ibm.com/ibmsan/products/sanfabric.htm
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