9.
Product Warranty
The warranty covers only manufacturing defects of the collectors and parts.
VIBEA
solar collectors have a 5 (five) year warranty against manufacturing
defects.
The warranty does not cover:
- Damage arising from transport, when it is not carried out by
VIBEA
;
- Damage or damage caused by incorrect or improper use of the product;
- Damage or damage caused by weather conditions;
- Damage caused by pressure above the recommended;
- Damage caused by incorrect storage by the customer;
- Damage caused during installation, such as bumps, drops of plumbing,
bends in the pipes, dirt between connections, or joints damaged by incor-
rect handling and transportation to the roof;
- Damage caused by the use of the equipment for any purpose other than
heating water for swimming pools;
- Damage caused by ruptures of the solar collector due to negative tempe-
rature, when the digital controller is not installed, which must be turned on
in “automatic” even during winter.
- All expenses resulting from the removal, reinstallation and return shipping
of the product to
VIBEA
, when it is found that the defect did not originate in
the manufacturing process;
- System failure due to not using a thermal cover.
- When there are changes in the physical characteristics of the product, made
by the installer or user;
- When the basic requirements for electrical and hydraulic installation con-
tained in the manual are not complied with.
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10.
Customer service
For any questions or technical queries, please contact us:
Phone:
(43) 3315-7900
Email:
Website:
www.vibea.com.br
Service Desk:
Rua Serra de Roraima, 100 – Jardim Bandeirantes
Londrina – Paraná,
CEP – 86065-640
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