IBC Water AS1029MP-CL, Installation & Operating Instructions Manual

Page: 51 / 55

AS1029MP-CL Page
51
Troubleshooting
Your water conditioning system is designed and manufactured for efficient, low maintenance service.
However,
if problems do occur, this section provides a list of possible causes and solutions.
Alarms
The control continuously monitors itself and sends an error to the display if it detects something wrong. When
the error is sensed, the display shows the letters Err with a number from 1 to 4. Refer to microprocessor
troubleshooting procedures.
Refer to table 3 to help identify the cause of a problem. You can solve some problems yourself, such as low
salt in the storage tank or a blown household fuse. However, some problems require installer or dealer
assistance.
Table 3 – Troubleshooting Procedures
Caution
Service procedures that require the water pressure to be removed from the system are marked with
a ! after the possible cause. To remove water pressure from the system, put the bypass valve into
the shut off position and open the service line valve. Restore system water pressure when the
service work is completed.
Problem Cause Solution
1. Hard water at the tap.
a. Low or no salt in the salt storage
tank.
b. Capacity setting to low to
accommodate water hardness or
water usage.
c. Unit did not regenerate.
d. Plugged injector. !
e. Air check valve prematurely closed,
in brine riser pipe.
a. Refill the salt storage tank and manually
initiate a regeneration. Refer to the
Manual Regeneration section in this
manual.
b. Reduce the capacity setting. Refer to the
Capacity Setting section in this manual.
c. Check power.
d. Clean injector and screen. Refer to the
Cleaning the Injector/Injector Screen
in this manual.
e. Replace brine riser pipe if needed.
Check brine line connection for air
tightness.
2. Hard water leakage
during service.
a. Improper Regeneration.
b. Internal seal problem.
c. O-ring around riser tube damaged.
!
a. Check that the correct salt dosage is
used. Repeat regeneration.
b. Contact dealer.
c. Contact dealer.
3. Loss of power to the
system.
a. Transformer unplugged.
b. Fuse blown, circuit breaker open, or
circuit switched off.
a. Connect the power.
b. Correct the electrical problem.
4. Control does not
regenerate
automatically.
a. Transformer unplugged.
b. Defective control.
a. Plug transformer into outlet; plug trans-
former cable into control.
b. Contact dealer.