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User and Installer Handbook

Tapworks Softener Models Ultra 9, AD11 & AD15

Thank you for choosing Tapworks to supply your 
soft water. We are confident that you will be 
pleased with your purchase and would encourage 
you to read this installation and instruction 
handbook thoroughly to ensure maximum 
performance from your water softener.

If you should experience any difficulty with your water 
softener, please refer to the problem solving checklist at 
the back of this handbook. This will help to prevent 
unnecessary callouts.

For service, support or technical advice 
please call our service desk on 0870 429 9019.

Please 

retain this 

handbook for 

future 

reference

Summary of Contents for Ultra 9

Page 1: ...installation and instruction handbook thoroughly to ensure maximum performance from your water softener If you should experience any difficulty with your water softener please refer to the problem so...

Page 2: ......

Page 3: ...1 Control Valve Cover and Electronic Faceplate 2 Salt Lid 3 Salt Cabinet 4 Water Softener Valve and Motor 5 Brine Well and Cover 6 Overflow Connection 7 Rim Note Serial Number is required for registra...

Page 4: ...bows 2 7255583 Description Quantity Installation of Tapworks Softener models Ultra 9 AD11 AD 15 with prefitted adaptor O rings Adaptor Clips 1pair 7109041 Silicone Grease 1 n a Drain Overflow Tubing 1...

Page 5: ...ice on the replacement of lead pipework Grants may be available Homes built since 1976 will not have lead pipework ELECTRICAL REQUIREMENTS The water softener requires a 240 volt 50 Hz electrical suppl...

Page 6: ...by pass two 15mm reducers are included if required DRAIN HOSE With a recommended pressure of 3 BAR the maximum drain run is 3m with a constant fall before entering an air gap The maximum height above...

Page 7: ...e for the bypass Before turning the water back on make sure the bypass is open and the inlet and outlet valves are closed This will allow water to pass directly to the household system without it dive...

Page 8: ...ush the adaptors into the valve inlet as far as they will go Lightly lubricate using the silicone grease provided Note Do not use petroleum jelly or oil based lubricants Note See diagram opposite for...

Page 9: ...the water softener cabinet Only insert the overflow adaptor using the silicone grease provided once the grommet is secure Cut two lengths of hose as required to make the drain and overflow connections...

Page 10: ...To connect the transformer to the controller board push the female end plugs on to the male connectors as indicated below The two flat ends of the female connectors should face each other to allow for...

Page 11: ...h your water softener please refer to the problem solving checklist at the back of this handbook This will help to prevent unnecessary cost and inconvenience For service support or technical advice pl...

Page 12: ...Your softener features a An LCD display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that time...

Page 13: ...nces the time at a faster rate If the time requires changing during normal operation press the SET button once The display will flash and indicate present time You may use the s or t buttons as descri...

Page 14: ...he SET button once more Note Recharge will last for approximately 1 hour For maximum efficiency we recommend the factory setting DY is maintained This ensures the unit will automatically control all r...

Page 15: ...TO RECHARGE NOW Alternatively a manual recharge can be initiated at any time Simply press the TOUCH HOLD button and hold it down for approximately 3 seconds until a beep sounds Recharge will flash on...

Page 16: ...hine to recharge that night MEASURING THE FLOW RATE This display will show the water flow rate through the water softener in litres per minute If the reading is zero open a tap connected to the soften...

Page 17: ...e of a power cut your demand for water will be less as most appliances will not work and so a recharge should not be necessary When electrical power is returned one of two things will happen 1 Power o...

Page 18: ...ed DIAGNOSTIC DATA TRANSFER Can provide you with information on the efficiency and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time a...

Page 19: ...ou will require a 25kg bag of Pellet salt or Tablet salt DO NOT use granular salt Make sure that the brine well cover is in place and secure as salt must not be allowed to enter the brine well Do not...

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Page 21: ...h your water softener please refer to the problem solving checklist at the back of this handbook This will help to prevent unnecessary cost and inconvenience For service support or technical advice pl...

Page 22: ...charge Your unit features a An LCD display and user friendly buttons b An extended power back up 48 hours The memory retains all settings for extended periods during any power loss and beyond that onl...

Page 23: ...equires resetting during normal operation press the SELECT button once The display will flash and indicate present time You may use the s or t buttons as described above to alter the time Once the req...

Page 24: ...and proceed to the next section Note 2 00am is chosen because any household water used during recharge will be replaced with hard water Consequently a time is required when very little if any water w...

Page 25: ...ime Simply press the TOUCH HOLD button and hold it down for approximately 3 seconds until a beep sounds Recharge will flash on the display The process will take a few minutes to begin and last approxi...

Page 26: ...ed in the programming section see page 22 Should an error code appear Check electrical connections are as per configuration on page 9 a Unplug transformer b Check direct connections c Replug transform...

Page 27: ...DATA TRANSFER Can provide you with information on the efficiency and performance of your water softener Can save you the cost and inconvenience of an unnecessary call out Can save time and money in th...

Page 28: ...brine well cover is in place and secure as salt must not be allowed to enter the brine well Do not fill salt above the overflow See unit explosion diagram page 2 7 The whole recharge procedure will t...

Page 29: ...Problem solving Tapworks Softener Models Ultra 9 AD11 AD15 For service support or technical advice please call our service desk on 0870 429 9019 Problem solving...

Page 30: ...ves open 2 Close the bypass valve and open the inlet and outlet valves 6 3 Is the hardness setting correct 3 Reset the unit setting as per table open the inlet and outlet valves 12 22 Important Notes...

Page 31: ...the Overflow 1 Is the water level in the salt cabinet high 1 If yes bypass the water softener and call for service 6 PROBLEM Water Running Down the Drain Line Constantly 1 Is the unit in recharge mode...

Page 32: ...t using tablet pellet salt 4 Resetting the programmer in the event of a power failure or incorrect programming 5 Resetting the programmer when the influent water hardness or the number of people in th...

Page 33: ...HOLIDAYS We would recommend that you by pass your water softener if you are away from your home for long periods of time NOTE During the cleaning process salt does not enter the water supply Salt is r...

Page 34: ...aning chores are reduced and you will use less cleaning product as cleaning becomes a quick wipe around Occasionally spotting may result but this is easily rinsed off and nothing to worry about IS MY...

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Page 36: ...HP14 3TP Direct Service Line 0870 429 9019 Fax 01494 484 312 www tapworks co uk As part of our policy of ongoing research and development we reserve the right to alter design and specification without...

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