3
Please note:
In order for our customer service to carefully prepare repairs and provide the required
spare parts, we need the following information with your customer service request:
1.
Your exact address
2.
Your telephone and, if applicable, fax number
3.
When can the customer service visit you?
4.
The exact unit designation:
Mod. and F.-Nr. (consult type plate and/or purchase receipt)
Model designation: ............................................................................................
Serial number: ..........................................................................................................
5.
The date of purchase
6.
The exact description of the problem or your service request
Please also have your proof of purchase ready.
In this way, you help us to avoid unnecessary time and costs and also to work more
efficiently for you.