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Problem Trouble
shooting
The display is blank
even after inserting
a test strip.
Check whether the test strip is inserted with the contact
bars facing up. Check if the strip has been
inserted completely till the end.
Check whether the batteries are inserted with the ‘+’ side
facing up.
Charging
the batteries.
The test does not
start even after
applying the blood
sample on the strip
Check if the confirmation window is filled adequately.
Repeat the test after inserting a new test strip.
The test result
doesn’t match your
expectation.
Repeat the test after inserting a new test strip.
Check the validity period of the test strip.
Check the meter.
The data transmission is
Not successful
Check the battery level
Check the SIM card is properly inserted in the meter or
if the SIM card is activated.
If testing indoors, move closer to a window for better
cellular reception
Test outdoors and check see if there is cellular
coverage in your area
Note:
If the problem is not resolved, please contact your authorized
i-SENS sales representative.
