I+ME ACTIA I+ME ACTIA NetPorty II User Manual Download Page 44 | Manualshive

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Troubleshooting &
Techn. Support

What to do if you have problems

Version 1.03
4-8

If you encounter difficulties which are not discussed in
the manual, or if you need more help than is offered in

Installation

and

Troubleshooting

, please call our

after-sales service. Our experts will do their best to
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Summary of Contents for I+ME ACTIA NetPorty II

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Page 3: ...the list of our world wide branch offices show that you have found a competent partner in I ME ACTIA Since its foundation in 1986 I ME ACTIA has made quite a name for itself Our employees are dedicated to producing high quality solutions in the field bus and multiplexed systems sectors The knowledge of our experts allows to develop a spectrum of products which have been used in the automotive fiel...

Page 4: ...tion of networked systems Comfortable Real Time simulation of message transfer characteristics in CAN networks Tools for mobile diagnosis and tests 2 CAN PC Interfaces Easy interfacing between PCs Laptops notebooks and networks with automotive fieldbus proto cols Available for all PC standard interfaces such as ISA slot PCI backplane RS232 Centronics and PCMCIA Development of applications under DO...

Page 5: ...ng of various network protocols in practice Understanding of CAN networks with CAL in practice Developing HW SW solutions for customer specific problems We offer CAN CAL workshops and in house seminars to enable CAN users to benefit from I ME ACTIA s extensive knowledge 6 Automotive Diagnostics Assistance during the development phases Diagnostic tools for quality control in production lines as wel...

Page 6: ...nt and production of high quality on board electronics joining forces with ACTIA has enabled I ME to better service it s international customers not only in Europe but throughout the world Headquarter Office Stuttgart I ME ACTIA GmbH I ME ACTIA GmbH Rebenring 33 Zettachring 4 1 OG 38106 Braunschweig 70567 Stuttgart Germany Germany T 49 531 38701 0 T 49 711 72874 45 F 49 531 38701 88 F 49 711 72874...

Page 7: ...USA T 46 40 592200 T 1 817 5710435 F 46 40 592229 F 1 817 3559513 If needed please contact our associates below ATAL SPOL SRO ACTIA DO BRASIL Tabor Czech Rep Porte Alegre Brazil T 420 361 251791 T 55 51 9699802 F 420 361 23043 F 55 51 3411989 ATON SYSTEMS SA ACVIBUS SA France Mexico T 33 01 42071800 T 525 368 6169 F 33 01 42078555 F 525 368 5646 VIDEOBUS SA Madrid Spain T 34 1 5001950 F 34 1 50006...

Page 8: ... Hardware 3 1 3 1 Micro controller 3 2 3 2 Memory 3 3 3 2 1 NetPorty II internal buffers 3 3 3 3 Protocol Interface 3 4 3 4 Physical Interface 3 5 3 5 Optical interface 3 5 3 6 Connector 3 6 3 6 1 9pol sub min D male 3 6 3 6 1 1 1 CAN Channel 3 6 3 6 1 2 More than 1 CAN Channel 3 8 3 6 2 25pol sub min D male 3 10 3 6 3 Cable set for serial connection 3 11 3 6 4 Power Supply 3 12 4 Troubleshooting ...

Page 9: ...5 Glossary 5 1 6 Literature 6 1 A LevelX API B LevelX Demos C PcCANControl Administration of Document Document version 1 05 ...

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Page 11: ...1 Introduction Your I ME NetPorty II Overview Systemrequirements Delivery contents and s o ...

Page 12: ...e by standard PC programs like Excel In this way the user can generate statistic diagrams etc to analyze the CAN communication In the I ME standard software you can set bus specific values For transmitted or received data it is possible to assign fix display to one CAN message In addition to the above mentioned features you can transfer your own programs to NetPorty II by the use of the RS232 link...

Page 13: ...mers If problems should occur please refer to Troubleshooting If the problem persists then feel free to contact our after sales support hotline using the following number After sales service I ME ACTIA GmbH Rebenring 33 D 38106 Braunschweig Germany Tel 49 531 38 701 38 Fax 49 531 38 701 88 e mail info ime actia de ...

Page 14: ...m Requirements Version 1 03 1 4 1 2 System Requirements PC requirements standard PC with RS232 or Centronics EPP 1 7 or 1 9 interface other device with standard RS232 interface used signals described in chapter Hardware ...

Page 15: ...r manual hardware software Transfer tools to NetPorty II LevelX software driver for design of 32 bit Windows applications Windows 95 and Windows NT including sample programs running on standard firmware PCCANControl for Windows Windows 95 and Windows NT version RS232 adapter cable set 1 3 2 Supplementary Support Power supply Different cables for protocol interfacing on request ...

Page 16: ... Physical Interface CAN according to ISO 11898 PCA 82C251 Memory 512 x 16 KByte RAM 128 x 8 KByte Flash Temperature Range 0 55 C Connector 9pin sub min D CAN according to CiA DS 102 Housing plastic protection class IP30 Display 3 DUO LED Dimensions 95 5 mm x 41 mm x 20 mm Power Supply 7 32 V DC external power supply jack or via CAN bus connector typically max 500 mA at 7 V DC with physical interfa...

Page 17: ...instead of flash Physical interface ISO Low Speed ISO 11519 Diagnosis Channel ISO 9141 physical interface CAN CAN optional galvanic disconnect Cable 1 m Cable for adaptation Power supply 230 V AC to regulated 8 V DC 110 V AC to regulated 8 V DC Firmware Individual firmware on request ...

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Page 19: ...2 Installation Installing your NetPorty II Step by step installation procedures for hardware and software ...

Page 20: ...dware you should connect the NetPorty II to the serial or to the parallel port of your PC If the NetPorty II operates at the serial port of the PC the adapter cable will be used to get the right signals Plug in the 25 pin D Sub connector of the adapter cable to the NetPorty II and the 9 pin D Sub connector to the serial interface of the PC The NetPorty II can operate at the parallel port which mus...

Page 21: ...y II with a power supply Therefore an external power unit can be used to supply the NetPorty II via the power connector or via the 9 Pin D Sub CAN connector If all connections are done NetPorty II is operational and the next step is the software installation CAN Power supply Centronics Serial RS232 ...

Page 22: ...lation 1 Insert the CD The setup programm will start automatic if not please start the program START EXE in root path 2 Go to Software Installation 3 Choose your operating system is important 4 Choose PcCANControl component at the selection box then press Start Installation If the file is started com file follow the steps on the screen If necessay type in the password 5 Start PcCANControl select c...

Page 23: ...t driver Change to directory I ME ACTIA CANctrl PTY ParDrv95 ParDrvNT and start the batch file Drvinst bat 4 At this point you have to reboot your PC to start the right driver 5 Install PcCANControl follow steps 1 5 under chapter 2 3 1 Application installation Problems see also chapter troubleshootings You start PcCANControl but the connection doesn t work For parallel port usage it is necessary t...

Page 24: ...e wrong COM port If you get the message below COMx Loading bootload h86 Ready without any error message in the next line all activities are correct finished Leave the software with pressing the ESC key sometimes Alt X does not work Info The program LDFSER EXE is a loader that burns firmware in the Porty Flash and also it is a serial monitor to display firmware print outs The serial parameter are 1...

Page 25: ...3 Hardware The technical components there specifications and the way they work together ...

Page 26: ... ME NetPorty II includes the 16 bit Siemens 80C165 micro controller on a piggy back The controller s clock frequency is 36 84MHz The following recourses are used Port 2 14 EX6IN SJA1000 Port 2 15 EX7IN 82527 16CS550 CS0 CS1 Memory CS2 CS3 Protocol interface CS4 LED latch ...

Page 27: ...buffers To avoid lost data CAN is faster than the communication channels to the PC the transfer objects are buffered in the NetPorty II The biggest buffer is between CAN reception and the communication channel to the PC 448kByte If you have many traffic on the CAN bus and the buffer is full it takes a time of several minutes to transfer the data to the PC You can control this with the 2nd NetPorty...

Page 28: ...efore a 82527 will be mounted on the PCB The C165 uses the CS3 signal to select the 82527 If 2 CAN channels are used there is no standard pinning at the D Sub connector The physical line driver for the second CAN channel is available via the connecting cable not included in standard delivery contents and can be used optional by your special application In stade of the second CAN channel a diagnosi...

Page 29: ...ister must be set to 0xFA To connect the second CAN channel or the ISO 9141 channel an optional physical line driver have to be ordered 3 5 Optical interface State of LED during download firmware At serial download no fixed state At parallel download LED 1 green LED 2 green flashing State of LED during work Color LED 1 LED 2 LED 3 Red Bus off green Life cycle flash Flashing during RS232 Parallel d...

Page 30: ...ctor 3 6 1 9pol sub min D male 3 6 1 1 1 CAN Channel The CAN connector is based on the CiA standard if only one CAN channel is used It is a 9pol sub min D male connector Figure 3 1 Standard CAN Connector Pins 1 4 and 8 are not used by NetPorty II ...

Page 31: ...AN_H CAN_H bus line dominant high 8 nc not connected 9 POWER_V power supply input 7 32V The power input and the CAN lines are galvanic disconnect with a limit to 50V There is an internal transzorb diode to limit the disconnect voltage If you don t need a galvanic disconnect the pin 6 can be connected to pin 3 or 5 The POWER_GND pin 6 is not connected with the CiA standard bus in every system If th...

Page 32: ...Hardware Connector Version 1 03 3 8 3 6 1 2 More than 1 CAN Channel The pinning is different if more than one CAN channel is used Figure 3 2 Pinning for more than 1 CAN channel ...

Page 33: ...nd connected on the cable shield 6 POWER_GND power supply input ground 7 CAN_H CAN_H bus line dominant high 8 Uni_Out1 Connected to Port 6 6 or UART Tx or CAN2 TX0 9 POWER_V power supply input 7 32V Pin 1 4 and 8 are used to provide the additional signals for the second CAN channel or the UART In standard version the inputs are protected Port 6 5 Port 6 6 and Port 6 7 are used as additional signal...

Page 34: ...Output Parallel acknlg 11 Output Parallel Busy 12 Output Parallel Paper empty 13 Output Parallel Slct 14 Input Parallel autofd 15 Output Parallel error 16 Input Both high RESET low Operational init DTR Porty RESET in switch level 2 5V input range 40 40V low speed 10ms A weak pull up and pull down is necessary to define with special mounting whether the reset line is active or not if this line is n...

Page 35: ...ardware Connector Version 1 03 3 11 3 6 3 Cable set for serial connection Cable length 30cm 25 pin female 9 pin female Signal 23 1 CD 20 2 Rx 19 3 Tx 16 4 DTR 18 5 GND 24 6 DSR 21 7 RTS 22 8 CTS 25 9 RI ...

Page 36: ...Porty II can be powered by an external power supply Therefore the connector is specified for the power supply jack below The power connector is a DC3 5 1 3 mm type That means the internal diameter is 1 3mm Figure 3 3 Power Connector for NetPorty II Ø3 5mm min 9 0mm ...

Page 37: ...4 Troubleshooting Techn Support Common problems and how to solve them How to get in touch with our after sales support experts if you so desire ...

Page 38: ... installation exactly as described For developers The Key is often used in developing environments in combination with the API and or DLL If the PcCANControl software is functioning properly then there is no problem with general CAN access You should check your usage of the API of DLL If the PcCANControl software is not functioning please consult the list of common problems below and their possibl...

Page 39: ...re that no conflicts exist on your system If you get a blue screen under Win NT it is most likely that a memory or IRQ conflict is occur PcCANControl launches correctly but CAN access is not possible Check the transceiver cable and CAN connectors If a connector is not correctly plugged connect it right If the sub min D connectors at the end of the cables are hot remove the Key and call I ME If you...

Page 40: ...n Windows will not launch after the installation of the client and services Make sure that there is a memory area reserved in the SYSTEM INI file The selected memory area is not free or the selected interrupt is being used by another application Refer to Installation The acknowledge sound after inserting or removing the Key is sounded twice There are two services installed on your system One can b...

Page 41: ...ion for more information 1 1 1 Non Supported PCMCIA Drives In the current version there are some PCMCIA drives which are incompatible with the PCMCIA Key Today as a general rule some PCI connected drives result in compatibility problems The following is a list of known incompatible drives and any laptops which are known to use these drives Drive Known Laptops Using Drive Cirrus Logic PCIC compatib...

Page 42: ...to use Connect your NetPorty II with one serial port If you do not use COM1 please change it into the file L BAT Start L BAT If you get an error messages like BSL no response from the target hardware it is possible that you have used the wrong COM port If you get the message below COMx Loading bootload h86 Ready without any error message in the next line all activities are correct finished Leave t...

Page 43: ... necessary for Win9x and EPP 1 9 is necessary for Win NT Please try out the right mode Using a printer and NetPorty II under Win NT If you use NetPorty II under NT note that you are not able to print Using a printer and NetPorty II under Win 9x If you use NetPorty II under Win9x the normal printer driver is active but it can make problems while printing with the active driver One way to solve this...

Page 44: ...sion 1 03 4 8 If you encounter difficulties which are not discussed in the manual or if you need more help than is offered in Installation and Troubleshooting please call our after sales service Our experts will do their best to solve whatever problem you might have ...

Page 45: ...5 Glossary For better understanding ...

Page 46: ... that DOS accesses and uses when your system starts up DPRAM Dual Ported Random Access Memory The data for communication between PC and CANcard are exchange via a DPRAM I O An abbreviation for lnput Output Refers to the sending input and receiving output of data through an 110 channel in the CPU Example The keyboard inputs data to the 110 channel in the CPU that in turn is output to the monitor IR...

Page 47: ...initialization file similar to the CONFIG SYS file for DOS that contains Windows device drivers commands and settings you can use to customize Windows for your system s hardware Upper Memory Memory area within the PC address space between 640 KB and 1 MB This area is used by hardware devices like graphics controller The DPRAM of the CANcard is located in the Upper Memory ...

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Page 49: ...6 Literature For more informations ...

Page 50: ...Literature 6 2 Literature 1 SAB 80C167CR User Manual Siemens AG 2 SAB C167CR Description of the On chip CAN Module Siemens AG 3 CiA DS 102 1CAN in Automation e V ...

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