Conditions of Guarantee
1.For the guarantee to be carried out, all products must be delivered
to IJOY perfectly packed, preferably in its own original packing,
with all accessories, user manuals and drivers that the packaging
would originally contain. Otherwise, IJOY will not be held
responsible for damages that might occur during transportation.
2.To be able to carry out the guarantee it will necessary to have a
copy of the proof of purchase, preferably with a copy of the original
bill.
3.The repair of the products will be carried out according to the
problem reported by the client; therefore it is essential that the
client indicates in a clear form and in the most specific way
possible where the problem lies, to be able to solve it in the correct
manner. In the case that there is not problem with the product a
diagnosis and transportation charge can be applied.
4.The client must have carried out a security copy of the data as
during the reparation process there exists the possibility that such
data may be lost and/or erased. In any case IJOY will not be held
responsible for the loss of data contained in hard drives, as well as
any other non –original accessory, might there be batteries ,
memory cards, CD´s DVD´s, etc.
5.In the case that there is no possibility of repair of the product, it can
be replaced by another one of similar or superior characteristics,
taking into consideration the state in which the product is received,
such as usage marks , scratches, etc. In any case the product
returned to the customer will have been tested to be functioning
correctly.
6.The Guarantee will only cover errors caused by deficiencies in
manufacturing, and does not therefore cover damage caused by
mis-use, modifications or damages caused by accidents of any
nature of caused by the client. The guarantee does not cover:
Accessories, pieces exposed to normal wear and tea. The
Guarantee will not be valid when the product is not used for the
purpose for which it was originally conceived.
7.The power supplies or chargers and batteries will have a guarantee
limited to six months as long as they used within the established
operating conditions for the correct usage have not been exposed
to power surges.
8.It will be necessary that the equipment has a legible serial number,
that the guarantee seal has not been manipulated and in perfect
state; that the equipment has all original seals in all components
so that the guarantee is valid.
9.The guarantee period starts in the moment of first purchase of the
product. The reparation or substitution of the product will not imply
an extension of the guarantee period.
10. In the case that the product is not covered by the guarantee, a
budget will be drawn up which has to be approved by the client. In
the case that the budget is not approved by the client, the client
must pay for the cost incurred in the transportation, manipulation
and diagnosis of the product.
11.
Once the product is repaired after notifying the client, the client will
have a period of ten working days to pick up the product. After
this period of time, a daily storage charge will be applicable
depending on the volume of the product.
C/ Mario Roso de Luna, 31 · P.I. Fin de Semana · 28022-Madrid (Spain)
Tel. +34 902 55 55 60 E-mail:
(Technical doubts) Web:
