I-CAN 2000T, User Manual

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7 Before Requesting Service
Before requesting service for your decoder, check the table below for a possible cause of the problem you are
experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper
operation. The most common problems that arise are related to cable connections. Make sure that your decoder is
properly connected. To ensure that all the cables are in their place, disconnect and connect them again. If remedies
indicated in the table do not solve the problem, consult your vendor.
Installation issues
Symptom Remedy
Your decoder does not find channels.
Adjust aerial.
Make sure that it is possible to receive digital terrestrial signal in your
area.
Make sure that the aerial you are using is adequate for digital signal
reception.
If you are using a directional aerial, make sure it is directed towards a
digital TV transmitter.
Using indoor aerials is not advisable, as digital channels will be hard
or impossible to receive. Try switching to a standard outdoor aerial.
Check the cable from the aerial.
If you cannot resolve the problem easily you may need to have your
aerial and installation tested by a professional.
General issues
Symptom Remedy
The standby indicator on the decoder’s
front panel does not light up.
Check if the power brick cable, SCART cable and antenna cable are
correctly connected and the decoder is switched on. Disconnect
these cables, and then reconnect them to ensure they are in place.
Check that power is available at the wall socket.
The standby indicator on the decoder’s
front panel is red.
Your decoder is in standby, press the button on your remote
control.
Your remote control fails to operate your
decoder.
Check the batteries in your remote control.
Make sure your decoder is in the operate mode.
Make sure that you are pointing your remote control at the decoder’s
front panel.
Make sure that there is no direct sunlight from behind your decoder.
There may be a temporary transmission error, or your decoder has
lost some of its software settings. Switch off your decoder at the
power source and switch it on again after a few seconds.
No program broadcast has been recorded
on your VCR.
Check the connection between the decoder and VCR.
In case of timer recordings the correct local time must be set.