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S243X / S243A
Multi Function 2D/3D Wide Monitor
28/31
11. Troubleshooting
If your monitor is not functioning properly, you may be able to solve the
problem by following the suggestions below :
Problem
Possible solution
Blank screen
If the power LED is not lit, push the Soft power switch or
check the AC cord to turn the monitor on. If the display unit
is powered through the computer, check that the computer is
switched on.
The display unit might be in standby mode. Push one of the
keyboard keys. Check that the keyboard is properly connected
to the computer.
Check that the signal cable connector is properly connected
and that the connection pins are not bent or damaged. If the
connector is loose, tighten the connector’s screws.
Check that the power cable is correctly connected to the display
unitand to the power outlet.
Error
message:Video
mode not
supported
Check the resolution and the frequency on the video port of
your computer.
Compare these values with the data in the Preset Timing Table.
The display does
not enter power
management
mode
The video signal from the computer does not comply with VESA
DPMS standard. Either the computer or the graphics adapter is
not using the VESA DPMS power management function.