10
Troubleshooting
Phenomena
Analysis
Solution
The radio cannot be powered on.
The power cord may be disconnected or not securely connected
to the outlet.
Properly connect the power cord and ensure secure connection.
The fuse in the power cord may be damaged.
Check whether the DC power fuse is damaged. If the fuse is damaged, replace it with a
new one.
T h e r a d i o c a n n o t m a k e a
registration.
The radio may not detect signals from the base station.
Make sure the radio is within the coverage of the base station.
The radio may be unauthorized.
Contact the base station manager to check whether the radio is authorized in the network
management system.
The radio registers repeatedly.
The signal may be discontinuous.
Make sure the radio is within the coverage of the base station.
The radio cannot establish a call.
The signal may be poor.
Make sure the radio is within the coverage of the base station.
No voice is heard after a call is
established.
The radio ID may be repeated.
Contact the base station manager to check whether the radio ID is repeated in the
network management system.
The called party disconnects
repeatedly during communication.
The signal may be discontinuous.
Make sure the radio is within the coverage of the base station.
During receiving, the voice is
weak, discontinuous or totally
inactive.
The volume level may be low.
Increase the volume by rotating the
Volume Control/Group Call Selector knob
, or
request your dealer to disable the Digital Mic AGC feature.
The antenna may get loose or may be improperly installed.
Turn off the radio and reattach the antenna.
The speaker may be blocked or damaged.
Clean the surface of the speaker.
You cannot communicate with
other members.
The signal may be poor.
Make sure you and the talk party(ies) are within the communication range.
The voice is unclear.
Signal may be lost due to connecting cable damage.
Check whether the damage is serious. Replace the cable when necessary.
The signal may be poor.
Make sure you and the talk party(ies) are within the communication range.
The connection between the antenna and cable may be loosened
or disconnected.
Secure the connection. Replace the connector when necessary.
There may be internal damage of the cable.
Replace the cable.
The noise is too loud.
The signal may be poor.
Make sure you and the group members are within the communication range.
You may locate in an unfavorable position. For example, your
communication may be blocked by high buildings or frustrated in
the underground areas.
Move to an open and flat area, and restart the radio to try again.
Yo u m a y s u ff e r f r o m e x t e r n a l d i s t u r b a n c e (s u c h a s
electromagnetic interference).
Stay away from equipment that may cause interference.
You cannot use the keys.
The keypad may fail to function temporarily.
Restart the radio.
The
PTT
key may fail to function.
Replace the palm microphone.
The LCD does not display any
information.
The LCD may fail to function temporarily.
Restart the radio.
The GPS cannot locate your
position.
The GPS antenna may be connected improperly.
Properly connect the GPS antenna.
GPS signals may not be received due to unfavorable position.
Move to an open and flat area to try again.
If the above solutions cannot fix your problems, or you may have some other queries, please contact us or your local dealer for more technical support.
