III-1
.
REFUND
A data capture transaction that is initiated by the Retailer to credit the cardholder
for a refund of goods or services, and to debit the retailer›s account accordingly. It
requires the cardholder to enter the PIN and also requires the retailer›s supervisor
password and the retailer›s signature.
III-1a. REFUND - Magnetic Stripe Card
STEP ACTION
DISPLAY
1
Select NEW TRANS then press
ENTER key.
2
Select REFUND by pressing
arrow down key once, then
press ENTER key.
3
Key-in REFUND amount.
Example: SAR100.00
Then press ENTER key.
4
Swipe customer’s card.
Example: SPAN Card
III. SUPERVISOR OPERATIONS
5
Key-in merchant password.
Example: 1111
Then press ENTER key.
6
Key-in Retrieval Reference
Number or RRN.
Example: 900001234567
Then press ENTER.
7
Key-in customer’s Personal
Identification Number or PIN.
Example: 1234
Then press ENTER key.
8
Terminal will process the
transaction.
PROCESSING NOW ...
9
Transaction Approved.
Printing 1
st
copy of the receipt.
Tear-off paper.
Press ENTER for duplicate copy.
III-1b. REFUND - CHIP Card
STEP ACTION
DISPLAY
