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Hardware Information

940184-003, rev. B

Hypercom Corporation

1-3

Security

Tamper resistance is provided through the use of intrusion detectors and a secure CPU/RAM module 
that is housed in a sealed metal case. PIN encryption, MAC-ing, encryption key storage, and 
management are performed in a separate secure co-processor with its own internal RAM. To further 
prevent tampering, the entire ICE 5000 and 5500 terminal housings are ultrasonically welded and 
sealed. The ICE 5000 and 5500 terminal supports as many as three integrated Security Access 
Modules (SAMs) for various smart card solutions.

Keyboard 

The keyboard consists of 12 keys: 10 numeric and 2 control keys. 

The keyboard provides:

n

Buttons sized to meet various cardholder needs

n

Audible signals that notify the cardholder of the action being taken

Figure 1-2. Standard keyboard

PIN Pad 

The ICE 5000 and 5500 are both a terminal and a PIN pad. The terminals contain all the necessary 
security features required for secure PIN encryption and message authentication. By allowing 
transaction entry and PIN entry through the same device, the ICE 5000 and

 5500

 reduces cost and 

footprint. Additionally, the ICE 5000 and 5500 both feature a touch-screen. This allows the costomer to 
activate complex applications.

The ICE 5000 only, includes a PIN pad port allowing the attachment of either a traditional PIN pad or 
an ICE pad. An ICE pad is basically an ICE 5000 terminal without the printer and modem module. It is 
specifically programmed to function as a consumer interface device, supporting transaction selection, 
PIN pad, and signature capture functions.

Summary of Contents for ICE 5000

Page 1: ...ICE 5000 5500 Hardware and Installation Operators Manual Document Version 1 0 Revision B Date 03 07 2000...

Page 2: ......

Page 3: ...om furnishes in this publication is believed to be accurate and reliable However the corporation assumes no responsibility for its use and reserves the right to make changes to the publication at any...

Page 4: ...umber of devices you may connect to your line contact your local telephone company to determine the maximum REN for your calling area NOTE REN is associated with loop start and ground start ports Do n...

Page 5: ...uipment Any repairs or alterations to this equipment or any equipment malfunctions may cause the telephone communications company to request that the user disconnect the equipment Users should ensure...

Page 6: ......

Page 7: ...yboard 1 3 PIN Pad 1 3 Touch Screen Display 1 4 Magnetic Stripe Read Card Reader 1 4 Thermal Printer 1 4 Auto Receipt Cutter 1 5 High Speed Modem 1 5 Memory 1 5 Power Requirements 1 5 Dimensions 1 5 C...

Page 8: ...Wireless POS Terminal Interface Function Blocks 4 1 Operation 4 1 Instructions to the User 4 2 Basic System 4 3 Basic System Installation 4 3 Extending Basic Coverage Area 4 4 Installing Extended Basi...

Page 9: ...Figure 3 1 ICE 5000 printer paper door open 3 5 Figure 3 2 ICE 5000 printer paper installation 3 6 Figure 3 3 ICE 5000 Printer paper installation complete 3 6 Figure 3 4 ICE 5500 printer paper door o...

Page 10: ......

Page 11: ...bles Chapter 1 Hardware Information Table 1 1 Terminal dimensions 1 5 Chapter 2 Installation Procedures Table 2 1 Self test and diagnostics with software loaded 2 4 Table 2 2 Memory page states 2 4 Ta...

Page 12: ......

Page 13: ...on The guide contains the following chapters n Chapter 1 Hardware Information General descriptions of hardware required to operate the ICE 5000 or 5500 terminal n Chapter 2 Installation Procedures Ste...

Page 14: ...t statements draw attention to information crucial to using the product successfully Pay special attention to Important statements Procedures Numbered procedures have a special graphic appearing in th...

Page 15: ...le From the Term Master main menu click Network Definitions Caution and Warning boxes When you see a Caution or Warning message read the information promptly and carefully before proceeding The format...

Page 16: ......

Page 17: ...important information to properly set up and test both the ICE 5000 and 5500 terminals To prevent damage to the POS terminals and possible personal injury be sure to read this document before install...

Page 18: ...ar a static strap and are grounded to the POS products To ensure protection of the telecommunications port against lightning damage this product requires connection to the building protective earthing...

Page 19: ...to meet various cardholder needs n Audible signals that notify the cardholder of the action being taken Figure 1 2 Standard keyboard PIN Pad The ICE 5000 and 5500 are both a terminal and a PIN pad The...

Page 20: ...iguration for the ICE 5000 and 5500 terminals includes a 1 7 inch by 2 6 inch graphic dot matrix touch screen that is capable of character graphics and signature display While in character mode the di...

Page 21: ...technology to achieve 9600 bps throughput and 0 5 second training times at a cost that is comparable to the cost of 2400 bps modems FastPOS results in faster transactions and lower transaction costs...

Page 22: ......

Page 23: ...tep To power up the ICE terminal 1 Connect the 24 Vdc power cable from the AC Adaptor to the three pin terminal socket labeled POWER on the back panel of the ICE 5000 or 5500 terminals 2 Plug the AC A...

Page 24: ...le into the opening labeled LINE on the back panel of the ICE 5000 or 5500 terminal Power socket WARNING Disconnect the AC electric power before replacing the printer module Do not use an adapter a po...

Page 25: ...e that the telephone line cable latches are firmly locked into the jacks on both the ICE 5000 or 5500 terminal and wall receptacle Figure 2 3 ICE 5000 line port Figure 2 4 ICE 5500 line port Line port...

Page 26: ...one of the states shown in the following table Table 2 1 Self test and diagnostics with software loaded Description Terminal response Software Software name and version DLL Tracks the number of downlo...

Page 27: ...ription Terminal response T5KBOOT Boot program name XXX Boot program release T5KBOOTXXX WAIT SELF TEST The memory page status indicates that no program is loaded MEMORY PAGE STATUS BOOT XXXX 01 FFFFFF...

Page 28: ......

Page 29: ...parameters the ICE 5000 or 5500 uses to communicate with Term Master When the configuration is complete the terminal is able to receive the terminal application software Step by Step To configure the...

Page 30: ...B C D E F CANCEL CLEAR ENTER 4 Type the NMS number then touch or press Enter MERCHANT PROGRAMMING DIAL 0 TONE 1 PULSE A B C D E F CANCEL CLEAR ENTER 5 Type 0 for tone dialing or 1 for pulse dialing th...

Page 31: ...s Step by Step To load a program into the ICE terminal Step Action Terminal response The Idle prompt appears PLEASE INITIALIZE OR CALL HELP PE 0 RESTART 1 MERCHANT PROGRAMMING 2 PROGRAM LOAD 3 CLEAR P...

Page 32: ...automatically connects to the initialization host to receive the downloading of the initialization parameters known as the terminal profile Step by Step To initialize an ICE terminals Step Action Term...

Page 33: ...r into the termial read the following steps carefully Step by Step To load the printer paper in the ICE 5000 1 Open the paper door on the back of the ICE 5000 printer Figure 3 1 ICE 5000 printer paper...

Page 34: ...oceed with step 4 Otherwise proceed to step 9 Figure 3 2 ICE 5000 printer paper installation Figure 3 3 ICE 5000 Printer paper installation complete 4 Touch Press here for Menu on the terminal display...

Page 35: ...f the ICE 5500 printer Figure 3 4 ICE 5500 printer paper door open 2 Place the paper roll into the printer paper holder make sure the printer paper unrolls from under the roll not over the top and has...

Page 36: ...y touch Terminal Menu 5 Touch the arrow The Terminal Main menu prompt appears 6 Touch Setup The Setup menu appears 7 Touch Printer The Printer prompt appears 8 Touch Paper Feed The Paper Feed menu app...

Page 37: ...up The Setup menu appears d Touch Printer The Printer prompt appears e Touch On Off The Printer Toggle menu prompt appears The menu displays Printer is disabled Enable f Touch Yes The terminal changes...

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Page 39: ...es to the ICE 5000 n Terminal transceiver interface Hypercom model FTI01 or for use with a single terminal transceiver a Hypercom adapter cable P N 810170 001 n Terminal transceiver Hypercom model FXV...

Page 40: ...on the user is encouraged to try to correct the interference by one or more of the following measures n Reorient or relocate the receiving antenna n Increase the separation between the equipment and...

Page 41: ...tem 1 Ensure the host terminal is properly configured and connected for use as a standard POS terminal See the manual provided with the host POS terminal 2 Insert the male end of the single unit Hyper...

Page 42: ...adding a terminal transceiver interface and an additional terminal transceiver Figure 4 2 Extending basic coverage Installing Extended Basic Coverage Area Use this procedure for installing the extend...

Page 43: ...t to metal objects 4 Insert the male connector of the 12 foot cable from the terminal transceivers into the female connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal tr...

Page 44: ...001 into the PIN pad port of the host POS terminal Insert the other end of the PIN pad cable into the connector marked To Terminal on the terminal transceiver interface Hypercom P N 020192 001 3 Moun...

Page 45: ...conductor one to one standard telephone extender cable available at various electronic appliance retail outlets You can also have the premises wired for extending the cables Firms that install telepho...

Page 46: ...Chapter 4 4 8 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Installation Examples Figures 4 5 through 4 7 are installation examples Figure 4 5 Basic system example...

Page 47: ...Wireless POS Terminal Interface 940184 003 rev B Hypercom Corporation 4 9 Figure 4 6 Extended basic example...

Page 48: ...Chapter 4 4 10 ICE 5000 and 5500 Hardware and Installation Operators Manual 940184 003 rev B Figure 4 7 Large area example...

Page 49: ...ICE 5000 auto receipt cutter 1 5 dimensions 1 5 keyboard 1 3 line port 2 3 magnetic swipe card reader 1 4 memory 1 5 modem 1 5 PIN pad 1 3 power requirements 1 5 socket 2 1 security 1 3 thermal printe...

Page 50: ...ceiver 4 2 REN iv v S SAM smart card 1 3 security 1 3 key 2 4 self diagnostic 2 4 setup procedures ICE 5000 loading printer paper 3 5 ICE 5500 loading paper 3 7 initialization 3 4 load program 3 3 wir...

Page 51: ...rough the pages until I find what I am looking for 4 How easily can you find information in this guide 1 Not easily 2 3 4 5 Very easily 5 How clear is the information in this guide 1 Not clear 2 3 4 5...

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Page 54: ...Document Number 940184 003 rev B Printed in the USA...

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