HYOSUNG NH-2700 Operator'S Manual Download Page 239

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NH-2700 7. Appendix

7- 28

Error Code

Description

Trouble shooting

D00A100

FS out (after available balance)

Check the terminal setting from the host.

D00A200

FS out (after surcharge amount)

Check the terminal setting from the host.

D00A300

FS out (after authorization response text)

Check the terminal setting from the host.

D00A400

ETX wrong position

Check the terminal setting from the host.

D00A500

FS out (after total cash dispense amount)

Check the terminal setting from the host.

D00A600

FS out (after total non-cash dispense amount)

Check the terminal setting from the host.

D00A700

FS out (after total surcharge amount)

Check the terminal setting from the host.

D00A800

FS out (after config surcharge amount)

Check the terminal setting from the host.

D00A900

ETX out (config)

Check the terminal setting from the host.

D00AC00

Invalid data received from the host (MAC data
mismatch)

Check the terminal setting from the host.

D00B000

TERMINAL ID MISMATCHED

D00B100

TRANSACTION CODE MISMATCHED

D00B200

SECOND FIELD ID CODE MISMATCHED

D00B300

FIRST DES KEY WRONG SIZE

D00B400

SURCHARGE AMOUNT WRONG SIZE

D00B500

Sequence Number MISMATCHED

D00B600

INVALID RESPONSE CODE ERROR

D00B700

Authorization Number Error

D00B800

BUSINESS DATE Error

D00B900

Transaction time Number Error

D00BA00

BUSINESS DATE Error

Summary of Contents for NH-2700

Page 2: ...Updating chapter 5 Adding the descriptions and pictures for TCP IP Diagnostics Optional Function 2 In Service Site Map Quick Replenish Updating chapter 6 2 Updating software quick installation guide...

Page 3: ...2 Component Locations 3 3 3 3 LCD Customer Keypad 3 6 3 4 Cash Dispenser Unit 3 7 3 5 Receipt Printer 3 8 3 6 Magnetic Card Reader 3 9 3 7 Main Control Board 3 10 3 8 Operating Environment 3 11 4 Oper...

Page 4: ...ick Configuration 5 129 6 Installation 6 1 Installation Information 6 2 6 2 System Installation 6 3 6 3 Hardware Installation 6 8 7 Appendix 7 1 Error Code Table 7 2 7 2 Installation Guide 7 36 7 3 Tr...

Page 5: ...NH 2700 1 Introduction 1 1 Chapter 1 Introduction...

Page 6: ...model NH 2700 machine is highlighted in the following list Main Controller CPU S5PC100 834MHz ARM Cortex A8 SDRAM 256MB Flash Memory 256MB Memory NV RAM N A Operating System WinCE 6 0 Serial Ports 8...

Page 7: ...h 80mm Max Paper Setting Method Semi Automatic Type Thermal Roll Paper Width Max 80mm Paper Specification Outer Diameter Max 180 Journal Printer Journal Printer Electronic Journal Safety Safety UL Bus...

Page 8: ...nsacts business through the ATM Device and unit refer to the standard and optional ATM equipment such as monitors card readers printers and dispensers Fascia refers to the entire front portion of the...

Page 9: ...NH 2700 2 Precautions for Safety 1 2 Chapter 2 Precautions for Safety...

Page 10: ...operate the equipment NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to part 15 of the FCC Rules These limits are designed to provide re...

Page 11: ...Make sure at least 2 people to lift or move the equipment Do not attempt to move the equipment alone You may be injured by dropping the heavy equipment Fire Hazard Place the equipment in an area away...

Page 12: ...ment and contact the service center If you ignore these symptoms the equipment may catch on fire or cause electric shock CAUTION 1 TO REDUCE THE RISK OF FIRE USE ONLY No 26 AWG OR LARGER TELECOMMUNICA...

Page 13: ...NH 2700 3 Hardware Specifications 3 1 Chapter 3 Hardware Specifications...

Page 14: ...are Specifications 3 2 3 Hardware Specifications 3 1 Dimensions Below figures show the overall physical dimensions of the NH 2700 NOTE All the units in the dimension is mm and is inch scale Fig 3 1 NH...

Page 15: ...Locations Front View Fig 3 2 a Component Location Front 1 Liquid Crystal Display Consumer Display 4 Function Keys 10 2 IR Touch Option 2 Receipt Printer Slot 5 Card Reader Slot Dip Type 3 Encryption...

Page 16: ...re or retain cards Cash Dispenser Shutter When the consumer requests cash it is presented through the cash dispenser shutter in the lower fascia Consumer keypad Encryption Pin Pad During the transacti...

Page 17: ...ns 3 5 Internal View Fig 3 2 b Component Location Inside 1 Main Controller Customer Display 5 Receipt Printer 2 Magnetic Card Reader 6 Cash Dispenser 3 Power Supply 7 Reject Bin 4 Vault Door 8 Cash Ca...

Page 18: ...ecure the information entered by the customer at the keypad The function keypads are made up of four keys mounted on each side of the customer display The customer selects from the choices shown on th...

Page 19: ...f the media is too mutilated or wrinkled to dispense or if a multiple pick occurs the dispenser sends the notes to the reject bin Fig 3 4 Cash Dispenser Basic Specification of Cash Dispenser Unit z Ca...

Page 20: ...omer s name the amount of withdrawals deposits or transfers the ATM number and location and other desired information After the consumer uses the ATM a printed record of the transaction information is...

Page 21: ...r inserts an ATM card in the card entry slot and then removes the card to begin the transaction The dip card reader can read magnetic stripe cards and memory chip cards The dip card reader cannot retr...

Page 22: ...is applied to NH 2700 ATM based on Window CE Fig 3 7 Main Controller Basic Specification of Control Electronics z S5PC100 834 MHz ARM Cortex A8 CPU z SDRAM 256MB Flash Memory 256 MB z Operating system...

Page 23: ...icated power circuit This circuit must consist of LINE NEUTRAL and GROUND leads connected directly to the power circuit breaker panel This circuit cannot be shared with any other equipment Temperature...

Page 24: ...NH 2700 4 Operating Instructions 4 1 Chapter 4 Operating Instructions...

Page 25: ...ecurity cover key clockwise to open the security cover 2 Unlock the dial lock referring to 4 1 2 How to open the dial lock 3 Turn the security door handle counterclockwise then pull the security door...

Page 26: ...rclockwise for more than four times and set to 50 2 Turn to the clockwise and stop at 25 at the third times 3 Turn to the counterclockwise and stop at 50 at the second times 4 Turn to the clockwise un...

Page 27: ...erclockwise for more than four times and set to 50 at left scale indicator as shown in the Fig 4 1 4 Turn to the clockwise and stop at 25 at the third time as shown in the Fig 4 2 5 Turn to the counte...

Page 28: ...than four times and position at left scale indicator to 10 target number to change 8 Turn to the clockwise for three times and position the scale to 50 target number to change 9 Turn to the counterclo...

Page 29: ...e than a couple of times while the door is open to see if the door is opened or not Make sure to run the open close test for at least two or three times 12 When all setting is completed inform the pas...

Page 30: ...Instructions 4 7 4 1 4 Opening and Closing the Front Panel 1 Insert the Front Panel key and turn it clockwise 2 Please pull the Front Panel outward 3 Use the reverse order of above description to clo...

Page 31: ...ic lock to the 90 degree counterclockwise as shown in left picture 3 Then the safe door will be closed How to set the new password 1 Enter 0 0 0 0 0 0 six 6 zeros into the Electronic Lock keypad 2 Ent...

Page 32: ...minute delay period WARNING ALWAYS PERFORM THIS OPERATION WITH THE DOOR OPEN BATTERY LOW WARNING Repeated beeping during an opening indicates that the battery is low and needs immediate replacement U...

Page 33: ...sily removed by unsnapping it from the two terminals on the top of the battery Never Pull on the Battery Leads 4 Connect a new 9 Volt Alkaline battery to the battery clip 5 Push the battery and the le...

Page 34: ...NH 2700 4 Operating Instructions 4 11 Fig 4 12 Changing Battery 2...

Page 35: ...bination does not function when the lock is in this condition The correct opening procedure for a new lock is 1 Insert the key into the lock and turn it clockwise to open the front bezel 2 Turn the Di...

Page 36: ...ing Open right 5 Turn the Dial right CW until it stops The lock s bolt is now retracted and the lock is open 6 Turn the handle left CCW and open the door 7 Turning the dial left CCW will extend the lo...

Page 37: ...ode combination while operating in Shelved Mode Once a lock is activated in any mode the Shelved Mode combination returns to the Factory Default of 50 25 50 To change the Shelved Mode combination 1 Po...

Page 38: ...irm new Factory combination will be displayed 11 Cnf Enter New Combination POC Enter new combination again to confirm POC Pull Out Change key will be displayed 12 POC Remove Change Key EOP Remove the...

Page 39: ...ions Acceptable condition 1 Bill which is very clean and can readily be recognized as a true bill 2 Bill has sufficient life or sizing to be handled easily 3 Bill which can be manually held straightly...

Page 40: ...ating Instructions 4 17 Unacceptable condition 1 Bill having serious wrinkles torn or broken section wherein paper fiber is broken and separation begins 9 Wrinkle 9 Torn 9 Broken section Wrinkle Torn...

Page 41: ...or sizing but stained seriously 3 Bill with holes Perforated bill 4 Bill ragged and cannot be held straightly when one end is supported by a hand Stained Hole 20mm 35mm When the bill is held by 20mm a...

Page 42: ...NH 2700 4 Operating Instructions 4 19 5 Bill with cellophane tape scotch tape etc 6 Bill with folds 7 Gradually curved bill bills tied by hand seal etc Tape Fold Band seal...

Page 43: ...se 2 9 Case 3 Bill distortion should not exceed 10 mm Prior to replenishing the cash cassette with the notes 1 Fan the notes so that the notes are not sticking together 2 Remove all notes with holes o...

Page 44: ...cash cassette handle and the other hand supporting the cash cassette from the bottom pull it out carefully 3 Place the cash cassette on a flat level platform and turn the cassette key clockwise to un...

Page 45: ...s position behind the notes 6 After closing the cassette cover turn the key counterclockwise 7 With one hand holding the cash cassette handle and the other hand supporting the cash cassette from the b...

Page 46: ...Open the reject bin cover 2 Remove the notes in the reject bin and close the reject bin cover PRECAUTION Don t recycle any bill in reject box into cassette Doing so will cause not only the same reject...

Page 47: ...the belt in order to move jammed note into a well removed position 3 Take out the jammed note carefully WARNING If the belt is detached from the Roller the lifespan of the belt can be dramatically re...

Page 48: ...h cassette from bottom pull it up and out carefully 2 Place the cash cassette on a flat level platform and turn the cassette key clockwise to unlock the cassette cover Then lift the cassette cover 3 P...

Page 49: ...than 2 000 bills per cassette for new bills Make sure that Cash Low Bracket in cassette will not be extruded outside cassette after replenishing cash 5 Unlock the cash plate by pulling it again and m...

Page 50: ...sette key counterclockwise until it is locked Remove the key when it is locked 7 With one hand holding the cassette handle and the other hand supporting the cassette from the bottom place the cassette...

Page 51: ...s from the reject box and close the box with key PRECAUTION Don t recycle any bill in reject box into cassette Doing so will cause not only the same reject problem but other unexpected problems such a...

Page 52: ...y 4 Remove the cash cassettes to check whether there is any jammed note inside of CDU body If so remove the jammed note from it WARNING If the belt is detached from the Roller the lifespan of the belt...

Page 53: ...l Roll Paper Paper detects heat Paper Width 79 5 0 5mm Paper Exterior 180 Paper basis Weight 55 3 g Paper Thickness 58 4 Print Color Black Type of Paper Setting Semi Auto loading Roll appearance Therm...

Page 54: ...ose it to direct sunlight or leave it under the fluorescent lamp for a long time 3 Keep it away form the organic solvents Paper color may change if the paper comes in contact with organic solvents or...

Page 55: ...3 2 How to load the receipt paper Prior to loading the receipt paper the following must be kept in mind NOTE 1 Load a paper roll into the unit with the shape of the roll kept intact Deformed roll may...

Page 56: ...has a clean cut See the below figure 4 Add the receipt paper into the rod and then insert the roll guide tightly again to fix it 5 The shiny side of the paper should be faced up to be printed properl...

Page 57: ...If the paper does not feed at all during initializing make sure that paper has a CLEAN CUT at the end and the Thermal Print Head TPH is closed as shown in left picture 8 When finished loading paper c...

Page 58: ...NH 2700 4 Operating Instructions 4 35 NOTE THE BASIC MECHANISM OF RECEIPT PRINTER...

Page 59: ...h press down the green button to release the lower roller assembly 2 To take out a jammed paper in front of transport path lift up the transparent window guide and remove the jamming receipt carefully...

Page 60: ...NH 2700 4 Operating Instructions 4 37 4 4 Magnetic Card Specifications Item ISO Card Unit Inch Length Card Bending Magnetic Stripe Position...

Page 61: ...NH 2700 5 Operator Function 5 1 Chapter 5 Operator Function...

Page 62: ...Function Key on ATM Main Screen on SPL of Rear Type Machine To enter Supervisor mode press the ENTER CLEAR CANCEL 1 2 and 3 keys in order In case of Rear Type Machine press the IN SUPERVISOR button Th...

Page 63: ...ng CANCEL key goes to in service mode Depending on authority there are three kinds of default password like below table Please make sure that default password should be changed to different password f...

Page 64: ...Y TOTAL O O O TRIAL DAY TOTAL O O O CASSETTE TOTAL O O O 1 SETTLEMENT TRIAL CASSETTE TOTAL O O O CLEAR JOURNAL O O O CLEAR TRANS SEQUENCE NO O O O PREV O O O NEXT O O O PREV 50 O O O NEXT 50 O O O MOV...

Page 65: ...O O PREV O O O ERROR SUMMARY NEXT O O O PRINT O O O REJECT ANALYSIS CLEAR O O O INITIALIZE O O X RECEIPT PRINTER O O X CASH DISPENSER O O X MODEM DIAL UP O O X TCP IP TCP IP O O X CARD SCAN O O X CDU...

Page 66: ...IST DELETE ALL O O X MOD 10 CHECK EN DISABLE O O X EN DISABLE O O X BALANCE AT START CONTINUE EN DISABLE O O X ACCOUNTS CREDIT CARD EN DISABLE O O X SELECT RECEIPT EN DIABLE O O X EN DISABLE O O X AFT...

Page 67: ...REEN 2 EN DISABLE O O X SCREEN 3 EN DISABLE O O X SCREEN 4 EN DISABLE O O X SCREEN 5 EN DISABLE O O X CHANGE BACKGROUND SCREEN 6 EN DISABLE O O X EN DISABLE O O X TITLE O O X SCREEN SERVICES NOTICE ME...

Page 68: ...O O X SCREEN 2 EN DISABLE O O X SCREEN 3 EN DISABLE O O X SCREEN 4 EN DISABLE O O X SCREEN 5 EN DISABLE O O X WELCOME ADVERTISEMENT SCREEN 6 EN DISABLE O O X TIMER O O X SCREEN 1 EN DISABLE O O X SCRE...

Page 69: ...E O X X DIALUP O X X COMMUNICATION TCP IP O X X GENERAL O X X EOT OPTIONAL O X X NO EOT REQUIRED O X X EOT ENQ OPTION NO ENQ REQUIRED O X X STANDARD 1 O X X STANDARD 2 O X X STANDARD 3 O X X MESSAGE F...

Page 70: ...TEWAY O O X DNS O O X TERMINAL IP TCP IP DHCP EN DISABLE O O X DEFAULT LANGUAGE O O O ENGLISH EN DISABLE O O O SPANISH EN DISABLE O O O LANGUAGE EN DISABLE FRENCH EN DISABLE O O O OPERATOR PASSWORD O...

Page 71: ...EN DISABLE O O X SOFTWARE UPDATE O O O REBOOT O O O BACKUP ALL JOURNAL TO USB O O O FROM O O O TO O O O BACKUP JOURNAL BY DATE TO USB SEARCH O O O BACKUP LOG TO USB O O O CLEAR ALL O X X CLEAR SETTING...

Page 72: ...ERIAL NUMBER O X X HOST PHONE 1 O X X TELEPHONE NUMBER DIAL UP HOST PHONE 2 O X X URL EN DISABLE O X X HOST ADDRESS 1 O X X PORT NUMBER 1 O X X HOST ADDRESS 2 O X X HOST ADDRESS TCP IP PORT NUMBER 2 O...

Page 73: ...O X RMS LISTENING PORT TCP IP O O X RMS PASSWORD O O X ROUTING ID O X X EN DISABLE O O O TOTAL TYPE O O O HOUR O O O AUTO DAY TOTAL MINUTE O O O DISPENSE LIMIT O O X LB 0 O O X LB 1 O O X LB 2 O O X R...

Page 74: ...NH 2700 5 Operator Function 5 14 Working Management Function CE Authority No Main Sub1 Sub2 Sub3 Sub4 Sub5 M S O 10 SITE MAP O O O 11 QUICK REPLENISH O O O 12 QUICK CONFIGURATION O X X...

Page 75: ...LIZE button if the error is caused by a device so it can be cleared by initializing Press OPERATOR FUNCTION button if you have to set up any information to clear the error And set up the information w...

Page 76: ...eyPad Default KeyPad Character Table Screen Shift Status 0 1 2 3 4 5 6 7 8 9 NUMBER 0 1 2 3 4 5 6 7 8 9 UPPER Space Q Z A B C D E F G H I J K L M N O P R S T U V W X Y ALPHA LOWER Space q z a b c d e...

Page 77: ...y 1 is pressed once it is SPACE pressed twice it is Q pressed third time it is Z in case of the Alpha mode When the desired character is selected press ENTER F keys move the cursor position in the ALP...

Page 78: ...You can use this KeyPad in same way as a computer keyboard Default KeyPad Character Table Screen Key Character Table ABC Q W E R T Y U I O P A S D F G H J K L Z X C V B N M CAPS q w e r t y u i o p a...

Page 79: ...st Cassette 8 The Media Status of 2nd Cassette 9 The Media Status of 3rd Cassette 10 The Media Status of 4th Cassette 11 1st Cassette Remaining notes Denomination e g if 1000 notes of 20 1000 20 12 2n...

Page 80: ...FIGURATION F1 SETTLEMENT F2 CUSTOMER SETUP F3 JOURNAL F4 SYSTEM SETUP F5 REPORT F6 HOST SETUP F7 DIAGNOSTICS F8 TRANSACTION SETUP In order to move to the in service mode press the 1 or CANCEL key in p...

Page 81: ...05 LINE TYPE TCP IP DIAL UP MESSAGE FORMAT STANDARD1 STANDARD2 STANDARD3 EPS TERMINAL ID NH2700 ERROR CODE 00000 00 STATUS CST1 Remaining Notes BILLS COUNT 1047 10 N A CST2 Remaining Notes BILLS COUNT...

Page 82: ...700 5 Operator Function 5 22 CST3 Media Status MISSING NORMAL LOW EMPTY FULL CST4 Media Status N A REJECT REJECT COUNT CDU 0 Card OK ERROR Pinpad OK ERROR Cash Dispenser OK ERROR Receipt Printer OK ER...

Page 83: ...operate the related function To go back to the previous screen press the CANCEL key in pinpad 1 ADD CASH Go to the next screen 2 DAY TOTAL Do settlement with host After settlement clear transaction in...

Page 84: ...Cassette numbers are designated from top to bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to effe...

Page 85: ...EQUENCE NO This function will reset the journal sequence number to 0000 This may be useful if you switch processing or switch Terminal ID numbers and want to keep new records 3 PRINT JOURNAL The PRINT...

Page 86: ...urnal record will be displayed on the screen Use PREV or NEXT button to show just one data before or after and PREV 50 or NEXT 50 button are for data before 50 or after 50 EA If you use MOVE FIRST or...

Page 87: ...e index is valid 5 4 2 PRINT LAST X The PRINT LAST X function is used to print out recent journal data If you want to print recent journal data enter the count of data you want on JOURNAL main screen...

Page 88: ...t menu consists of 5 sub menus ERROR CODE ERROR SUMMARY SW VERSION PRINT ALL SETUP and REJECT ANALYSIS You can print out all information regarding each device as well as system value set up If you wan...

Page 89: ...PREV NEXT buttons are to navigate previous and next error codes one by one and PREV 10 NEXT 10 are to do by 10 EA MOVE FIRST MOVE LAST buttons are to go to the first error code and the last one PRINT...

Page 90: ...OR CODE You can search a specific error code if that exists In order to use the function please input the specific error code in the field and select OK button If there is no result in database INVALI...

Page 91: ...NH 2700 5 Operator Function 5 31 5 5 2 SW VERSION This menu shows each software version Each versions will be displayed APPLICATION CDU EP CDU SP SPR EP SPR SP MCU EP MCU SP and etc...

Page 92: ...RRENT BILLS SERIAL NUMBER SPEAKER VOLUME HOST MODEM INITIAL STRING RMS MODEM INITIALI STRING 8 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE INFO RECEIPT HEADER TAIL INFO RECEIPT ADDRESS PHONE INFO OPTIO...

Page 93: ...REJECT CURRENT BILLS SERIAL NUMBER SPEAKER VOLUME ATM IP OPTION 9 SYSTEM SETUP LANGUAGE MODE WELCOME MESSAGE INFO RECEIPT HEADER TAIL INFO RECEIPT ADDRESS PHONE INFO OPTIONAL FUNCTION 1 INFO OPTIONAL...

Page 94: ...of times they occurred You can print these errors PREV NEXT buttons are to navigate previous and next pages and PRINT button prints all of error code history CLEAR button erases the history stacked in...

Page 95: ...he rejects by the number of times or note counts they occurred You can print these rejects PRINT button prints the reject analysis information CLEAR button erases the reject analysis information and s...

Page 96: ...enus INITIALIZE RECEIPT PRINTER CASH DISPENSER MODEM or TCP IP CARD SCAN AUXILIARY UNIT and AGING Please press each button on this menu to go to next screen or to operate the related function To go ba...

Page 97: ...PT PRINTER CASH DISPENSER and MODEM CASE 1 If you input test count 0 the test count will be UNLIMIT 2 If you input test count 10 the test will perform 10 times 3 If you cancel a test and then perform...

Page 98: ...or code Confirm the detailed error description in the ERROR CODE of REPORT MENU Accessing the RECEIPT PRINTER 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select the RECEIPT PRINTER in the DIAGNOST...

Page 99: ...em for any errors Input the desired PHONE NUMBER then press ENTER Key for TEST DIAL This function is used to check the function of the modem dial Accessing the MODEM 1 Select DIAGNOSTICS in the OPERAT...

Page 100: ...rs Input the desired HOST ADDRESS HOST PORT SSL OPTION and SSL VERSION then select CONNECT for line test This function is used to check the function of the TCP IP Accessing the TCP IP 1 Select DIAGNOS...

Page 101: ...on of testing the magnetic stripe reader and the card itself Accessing the CARD SCAN 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select CARD SCAN in the DIAGNOSTICS menu And if the display is read...

Page 102: ...tor Function 5 42 5 6 6 AUXILIARY UNIT This AUXILIARY UNIT contains SENSOR and FLICKER Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCEL...

Page 103: ...s the function of testing if all the sensors are in proper working condition The sensors are tested by turning the sensors on and off Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTION...

Page 104: ...r is normal the sensor will be displayed as GREEN COLOR And if any sensor detects an object or is abnormal the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exist the sensor wil...

Page 105: ...r is normal the sensor will be displayed as GREEN COLOR And if any sensor detects an object or is abnormal the sensor will be displayed as RED COLOR Moreover if any sensor doesn t exist the sensor wil...

Page 106: ...Accessing the SENSOR 1 Select DIAGNOSTICS in the OPERATOR FUNCTION 2 Select AUXILIARY UNIT in the DIAGNOSTICS menu and then select FLICKER in the AUXILIARY menu 3 Select any button to test EPP CDU SPR...

Page 107: ...DE ADVERTISEMENT STANDARD3 OPTION and SELECT PROCESSOR Please press each button on this menu to go to the next screen To go back to the previous screen press the CANCEL key in pinpad STANDARD 3 NOTE S...

Page 108: ...u press the RECEIPT HEADER button the current display will be changed into the RECEIPT HEADER And you can set the receipt header message in the RECEIPT If you press the RECEIPT TAIL button the current...

Page 109: ...tion 5 49 Refer to figure of the Sample Receipt below for the location of the messages The default receipt format will not include any messages Spanish transactions will be printed in English Location...

Page 110: ...50 5 7 1 1 WELCOME MESSAGE The WELCOME MESSAGE function is used to edit the welcome text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUCCESSFUL display...

Page 111: ...eipt header in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Function Key Type Touch Type 5 7 1 3 RECEIPT TAIL The RECEIPT TAIL function is used to edit the message at t...

Page 112: ...ER The RECEIPT ADDRESS PHONE NUMBER function is used to edit the message at the address phone number of receipt Please input the receipt address phone number in the field and select OK button If it su...

Page 113: ...the given BIN code ATM doesn t request any additional fee However it is necessary to confirm the connected host because host will decide whether it uses or not You can input and edit it by using such...

Page 114: ...w the BIN LIST This function support additional 3 000 BIN LIST exclusive of the basic 20 BIN LIST Use PREV or NEXT button to show BIN LIST before or after You can change EXTENDED BIN LIST via FILE UPD...

Page 115: ...T START CHECK CASHING ACCOUNTS SELECT RECEIPT and PRE DIALING Please press each button on this menu to go to next screen To go back to the previous screen press the CANCEL Key in pinpad NOTE 1 CHECK C...

Page 116: ...NH 2700 5 Operator Function 5 56 5 7 3 1 MOD 10 CHECK MOD 10 CHECK is to check the card data s validation Please press EN DISABLE button to set up MOD 10 CHECK...

Page 117: ...s enabled the screen with which a customer can check his her balance will be inserted into the normal transaction flow Please press EN DISABLE button to set up BALANCE AT START and CONTINUE EN DISABLE...

Page 118: ...one of the options of the Value Added Service which exchanges checks for cash To use the function you should call technical support The certification screen will appear if you didn t certified CERTIF...

Page 119: ...CCOUNTS is to set up the accounts which is used on transaction You can see CHECKING ACCOUNT SAVINGS ACCOUNT and CREDIT CARD ACCOUNT however only CREDIT CARD ACCOUNT can be set up Please press CREDIT C...

Page 120: ...s ENABLED the ATM MACHINE will show the screen which a customer can select whether printing the receipt after a transaction or not Please press EN DISABLE button to set up SELECT RECEIPT If SELECT REC...

Page 121: ...mprove the performance speed of transaction by making a connection to the host server earlier than normal Please press EN DISABLE button to set up PRE DIALING and one of three buttons AFTER CARD ATER...

Page 122: ...NH 2700 5 Operator Function 5 62 5 7 4 OPTIONAL FUNCTION2 OPTIONAL FUNCTION2 menu contains DEVICE OPTION and SCREEN SERVICES To go back to the previous screen press the CANCEL Key in pinpad...

Page 123: ...ION Please press each button on this menu to set up items To go back to the previous screen press the CANCEL Key in pinpad 5 7 4 2 SCREEN SERVICES SCREEN SERVICES menu contains CHANGE BACKGROUND and N...

Page 124: ...screens Please press EN DISABLE button on this menu to set up for CHANGE BACKGROUND To go back to the previous screen press the CANCEL Key in pinpad DISABLED ENABLED The change background image can b...

Page 125: ...n Please press SCREEN n EN DISABLE button to set up SCREEN n 5 7 4 2 2 DEFAULT SCREEN DEFAULT SCREEN function provides SIX different Background screens You can set up only one screen on the six scree...

Page 126: ...unction 5 66 5 7 4 2 3 NOTICE NOTICE menu contains TITLE and MESSAGE You can set up TITLE 1 line 30 column and MESSAGE 3 line 40 column If you set up NOTICE ENABLE ATM will be displayed notice informa...

Page 127: ...swiped card data contains BIN number that was entered during installation the surcharge warning message will not be displayed When the SURCHARGE MODE is enabled the SURCHARGE OWNER AMOUNT and SURCHAR...

Page 128: ...5 7 5 1 SURCHARGE OWNER The SURCHARGE OWNER function is used to edit the surcharge owner Please input the surcharge owner in the field and select OK button If it succeeded OPERATION SUCCESSFUL displa...

Page 129: ...MODE 2 PERCENTAGE Set PERCENTAGE 3 WARNING MANNER Set whether to use maximum value or minimum value between PERCENTAGE and SURCHARGE AMOUNT GREATER Maximum value LESSER Minimum value 4 LOCATION Set s...

Page 130: ...2700 5 Operator Function 5 70 5 7 6 ADVERTISEMENT ADVERTISEMENT function provides COUPON WELCOIME ADVERTISEMENT and TRANSACTION ADVERTISEMENT Please press each button on this menu to go to next scree...

Page 131: ...NCED COUPON If you set the BASIC COUPON and select COUPON SETTING button BASIC COUPON setting screen will be displayed BASIC COUPON supports 2line 39column ENHANCED COUPON supports 16line 39column If...

Page 132: ...ASIC COUPON SETTING Please press each button on this menu to go to next screen 5 7 6 1 1 2 BASIC COUPON n Please press BASIC COUPON n EN DISABLE button to set up BASIC COUPON n Please press COUPON n T...

Page 133: ...3 5 7 6 1 1 3 COUPON n TEXT The COUPON n TEXT function is used to edit the coupon n text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUCCESSFUL display...

Page 134: ...r NOT USE Please press each button on this menu to go to next screen 5 7 6 1 2 2 ENHANCED COUPON n Please press ENHANCED COUPON n OPTION button to set up NOT USE ALWAYS and USE TIME START TIME and END...

Page 135: ...7 6 1 2 3 ENHANCED COUPON n TEXT The ENHANCED COUPON n TEXT function is used to edit the coupon n text Please input the welcome message in the field and select OK button If it succeeded OPERATION SUC...

Page 136: ...NH 2700 5 Operator Function 5 76 Touch Type...

Page 137: ...ress the TIMER button you can change the advertisement display timer and the range is between 5 and 30 in welcome screen Please press each button on this menu to go to next screen The welcome advertis...

Page 138: ...n provides SIX different screens If you press the TIMER button you can change the advertisement display timer and the range is between 5 and 30 in welcome screen Please press each button on this menu...

Page 139: ...NH 2700 5 Operator Function 5 79 5 7 6 3 1 SCREEN n Please press SCREEN n EN DISABLE button to set up SCREEN n...

Page 140: ...information when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether co...

Page 141: ...7 7 1 COMMUNICATION ID The COMMUNICATION ID function is used to edit the communication id Please input the communication id in the field and select OK button If it succeeded OPERATION SUCCESSFUL disp...

Page 142: ...is used to get the additional information when Triton message is selected 1 TERMINAL STATUS function is to decide whether terminal status field in message is sent or not 2 HOST ERROR function is to de...

Page 143: ...SELECTHOST menu contains COMMUNICATION MESSAGE FORMAT EOT ENQ OPTION TCP IP TYPE and REVERSAL RETRY COUNT NOTE 1 EOT ENQ OPTION is displayed only if the Network is Dial up or TCP IP Type is VISA FRAM...

Page 144: ...Host Select DIALUP or TCP IP In case of setting up DIALUP communicate with host using modem And in case of setting up TCP IP communicate with host using LAN NOTE In case of selecting IN SERVICE on OP...

Page 145: ...NH 2700 5 Operator Function 5 85 5 7 9 2 EOT ENQ OPTION EOT ENQ OPTION contains GENERAL EOT OPTIONAL NO EOT REQUIRED and NO ENQ REQUIRED functions You can select one of these options...

Page 146: ...ype to communicate with a data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS If STANDARD3 is selected STANDARD3 OPTION button is displayed on the CUSTOMER SETUP Screen...

Page 147: ...unction setting up communication flow to use when communicating with host In this menu you can change TCP IP TYPE and can decide whether ENABLE or DISABLE about SSL OPTION There are three kind of TCP...

Page 148: ...et the try count of reversal transaction CURRENT REVERSAL RETRY COUNT displays count of current setting value You can enter the count and then press ENTER or CONFIRM if you want to change try count of...

Page 149: ...ODEM PARAMETERS TERMINAL IP DEVICE SETUP LANGUAGE EN DISABLE and SYSTEM CONTROL Please press each button on this menu to go to next screen To go back to the previous screen press the CANCEL key in pin...

Page 150: ...ss each menu the cursor will be positioned and you can change the value This value is saved by pressing APPLY key on the other hand to go back to the previous screen press the CANCEL key in pinpad 5 8...

Page 151: ...o DISABLE or DISABLE to ENABLE In case of DHCP is disabled IP ADDRESS SUBNET MASK GATEWAY and DNS buttons will be displayed If DHCP value is ENABLE ATM uses DYNAMIC IP to connect to host Otherwise ATM...

Page 152: ...isplayed in screen There are three types of language ENGLISH SPANISH FRENCH You can change default language pressing DEFAULT LANGUAGE SELECT button If you press each EN DISABLE button one of ENABLE DI...

Page 153: ...three passwords OPERATOR PASSWORD SERVICE PASSWORD and MASTER PASSWORD 5 8 5 1 OPERATOR PASSWORD This menu enables you to change current operator password as new one To change the current password you...

Page 154: ...ord you should input the proper one in current password field The factory default value of service password is 222222 5 8 5 3 MASTER PASSWORD This menu enables you to change current master password as...

Page 155: ...T INITIAL STRING and RMS INITIAL STRING functions are used to edit the modem initial string when the special circumstance is required by a nonstandard modem initial string Before editing the initial s...

Page 156: ...al string in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Function Key Type Touch Type 5 8 6 2 RMS INITIAL STRING The RMS INITIAL STRING function is used to edit the rm...

Page 157: ...r Function 5 97 5 8 7 DEVICE SETUP This DEVICE SETUP menu contains CDU SETUP Please press the CDU SETUP button on this menu to go to next screen NOTE When you change CDU Setup Information contact the...

Page 158: ...tons COUNTRY CDU TYPE and CASSETTE VOLUME Then the CDU SETUP INFORMATION will be changed If you changed the information correctly press the EXECUTE button to APPLY 1 COUNTRY USA CANADA KOREA CHINA JAP...

Page 159: ...USB slot before pressing the button When BACKUP ALL JOURNALS TO USB BACKUP JOURNAL BY DATE TO USB or BACKUP LOG TO USB button is selected this data will be sent into USB flash drive When SOFTWARE UPDA...

Page 160: ...you press the YES button the ATM will restart 5 8 8 2 BACKUP JOURNAL BY DATE TO USB Input the START DATE and END DATE using FROM and TO buttons And press the SEARCH button Then the journal date betwee...

Page 161: ...2 CLEAR SETTING This will delete all programmed parameters and make all information including passwords to the default settings This does NOT include the master keys which are stored in EPP denominati...

Page 162: ...d AUTO DAY TOTAL TCP IP This host setup menu contains KEY MANAGEMENT HOST ADDRESS TERMINAL ID HEALTH CHECK MESSAGE REMOTE MONITOR ROUTING ID and AUTO DAY TOTAL Pressing function key beside menu button...

Page 163: ...START SCREEN Enter the PASSWORD 1 and PASSWORD 2 to execute KEY MANAGEMENT Default PASSWORD 1 is 000000 And default PASSWPRD 2 is 000000 as well If you enter PASSWORD 1 and PASSWORD 2 correctly the ma...

Page 164: ...lect the KEY MANAGEMENT in the HOST SETUP menu 3 Select the KEY MODE in the KEY MANAGEMENT menu Change the KEY MODE 5 9 1 2 KEY INDEX The KEY INDEX function is used to set the KEY INDEX The range is 0...

Page 165: ...___ means it is in empty state The authorized people can verify the injected key s with this menu after key injection Accessing the CHECK MASTER KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION me...

Page 166: ...5 9 1 4 EDIT KEY The EDIT KEY function is used to enter the Master Key Unique Key and Mac Key The authorized people by bank or DP will enter the Key s with this menu KEY MODE DES TDES DUAL MASTER KEY...

Page 167: ...MODE UNIQUE KEY DES UNIQUE KEY TDES KEY MODE UNIQUE KEY MAC Accessing the EDIT KEY 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu 3 Select th...

Page 168: ...after confirming the check sum NOTE You have to input the SAME KEY INDEX for MASTER KEY PART A and MASTER KEY PART B B HOW TO EDIT UNIQUE KEY 1 Press UNIQUE KEY PART A button 2 Enter the UNIQUE KEY IN...

Page 169: ...C KEY PART A the CHECK SUM will be displayed Press ENTER after confirming the check sum 6 Press MAC KEY PART B button 7 Enter the MAC KEY INDEX 8 Enter the MAC KEY PART B 9 Verify the MAC KEY PART B 1...

Page 170: ...ion is used to insert the ATM machine number for RMS Accessing the SET MASTER KEY SERIAL NUMBER 1 Select the HOST SETUP in the OPERATOR FUNCTION menu 2 Select the KEY MANAGEMENT in the HOST SETUP menu...

Page 171: ...ne number of host can be input You can input character number and special symbol up to 1 20 digits by using or This function is used to enter the primary phone number and the back up phone number of t...

Page 172: ...NUMBER 1 HOST ADDRESS 2 and PORT NUMBER 2 Press PORT NUMBER 1 and PORT NUMBER 2 buttons and then the values can be input on this screen These values can be saved by pressing ENTER key HOST ADDRESS 1 a...

Page 173: ...dress 1 in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Function Key Type Touch Type 5 9 3 2 HOST ADDRESS 2 The HOST ADDRESS 2 function is used to edit the host address...

Page 174: ...e terminal id number of ATM Please input the terminal id in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Host will identify ATM by looking at terminal ID Terminal ID wi...

Page 175: ...either ENABLE or DISABLE can be selected ATM sends its status periodically to the host when HOST SEND is set up to Enable The interval is dependent on SEND INTERVAL If you press SEND INTERVAL button t...

Page 176: ...ent System RMS 1 RMS EN DISABLE function is used to connect to the RMS mode to enable or to disable The default option is ENABLE 2 RMS STATUS SEND EN DISABLE function is used to send the status messag...

Page 177: ...6 1 RMS EN DISABLE DIALUP Display which is to set the RMS RING COUNT for the reception on standby of the ATM TCP IP Display which is to set the RMS LISTENING PORT for the reception on standby of the A...

Page 178: ...D Display whether RMS STATUS SEND function is ENABLE or DISABLE Set the value using EN DISABLE button 2 INTERVAL Display RMS STATUS SEND cycle unit hours Set the value using INTERVAL button Input the...

Page 179: ...the number from 1 to 24 3 URL EN DISABLE Display whether to use URL or IP ADDRESS If the value is ENABLE that means the ATM uses URL ADDRESS Set the value using URL EN DISABLE button 4 RMS ADDRESS Di...

Page 180: ...on 5 120 5 9 6 2 1 RMS ADDRESS The RMS ADDRESS function is used to edit the rms address Please input the rms address in the field and select OK button If it succeeded OPERATION SUCCESSFUL displays Fun...

Page 181: ...ber of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format Please input the routing id in the field and select OK button If it succeeded OPERATION SUCC...

Page 182: ...same time your day s balance should match the host This information will appear as a journal record so you will need to access your journal to print or view the totals 1 EN DISABLE Display whether AU...

Page 183: ...used to set the maximum amount of notes that can be dispensed per transaction The amount must be a multiple of denomination And the maximum dispensed count a transaction must not be over a total of 4...

Page 184: ...set the cash amount which is to be displayed on the FAST CASH screen The maximum amount must be less than the DISPENSE LIMIT You can set 6 kinds of values which are frequently requested by customer us...

Page 185: ...n of note to be set in the cassette Pressing function key beside menu button selects the cassette to set the denomination of note Input the note value you want and press the ENTER key in the pinpad If...

Page 186: ...f you press each menu SETTLEMENT JOURNAL REPORT DIAGNOSTICS CUSTOMER SETUP SYSTEM SETUP HOST SETUP or TRANSACTION SETUP then it will enter each sub menu 5 12 QUICK REPLENISH This menu provides conveni...

Page 187: ...tion 5 127 5 12 1 DAY TOTAL CASSETTE TOTAL It will perform DAY TOTAL and CASSETTE TOTAL first 1 DAY TOTAL Do settlement with host After settlement clear transaction information 2 CASSETTE TOTAL Clear...

Page 188: ...unt Cassette numbers are designated from top to bottom Input the note count you want to add and press the ENTER key in the pinpad If you completed the all cassettes you have to press APPLY button to e...

Page 189: ...u consists of NETWORK SETUP MESSAGE FORMAT SETUP TERMINAL ID SETUP PASSWORD SETUP and RESULT CONFIGURATION 5 13 1 TCP IP This chapter shows how to configure for TCP IP Setup Information 5 13 1 1 COMMU...

Page 190: ...this menu you can change TCP IP TYPE and can decide whether ENABLE or DISABLE about SSL OPTION There are three kind of TCP IP type in this TCP IP COMMUNICATION menu STANDARD TCP IP VISA FRAMED TCP IP...

Page 191: ...can select one of these options 5 13 1 4 HOST ADDRESS HOST ADDRESS contains URL EN DISABLE HOST ADDRESS 1 and PORT NUMBER 1 Press PORT NUMBER 1 button and then the values can be input on this screen T...

Page 192: ...HCP value to DISABLE and press NEXT it goes to TERMINAL IP SETUP Screen NOTE When you press NEXT button if you configured DHCP to DISABLE then it goes to Section No 5 13 1 6 If not then it goes to Sec...

Page 193: ...ocessing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS STANDARD 1 is a HYOSUNG message type and STANDARD 2 is a CSP200 message type STANDARD 3 is Triton 9600 message type and EPS...

Page 194: ...ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format NOTE When you press NE...

Page 195: ...information when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether co...

Page 196: ...ooking at terminal ID Terminal ID will be included in host message and will be printed on the receipt 5 13 1 11 PASSWORD SETUP MASTER PASSWORD This menu enables you to change current master password a...

Page 197: ...NH 2700 5 Operator Function 5 137 5 13 1 12 RESULT After performing QUICK CONFIGURATION the result will be shown as below...

Page 198: ...on 5 13 2 1 COMMUNICATION This is to set up a type of line to communicate with Host Select DIALUP In case of setting up DIALUP communicate with host using modem 5 13 2 2 EOT ENQ OPTION EOT ENQ OPTION...

Page 199: ...during communicating with Host You can select one of message type to communicate with a data processing company or bank in this menu STANDARD1 STANDARD2 STANDARD3 and EPS STANDARD 1 is a HYOSUNG mess...

Page 200: ...5 ROUTING ID The ROUTING ID function is used to edit the Routing ID Number of ATM Routing ID refers to the Bank ID This field is contained to STANDARD 1 STANDARD 2 and EPS format NOTE When you press N...

Page 201: ...information when Triton message is selected 1 STATUS MONITORING function is to decide whether status monitoring field in message is sent or not 2 COMMUNICATION HEADER function is to decide whether co...

Page 202: ...ooking at terminal ID Terminal ID will be included in host message and will be printed on the receipt 5 13 2 8 PASSWORD SETUP MASTER PASSWORD This menu enables you to change current master password as...

Page 203: ...NH 2700 5 Operator Function 5 143 5 13 2 9 RESULT After performing QUICK CONFIGURATION the result will be shown as below...

Page 204: ...NH 2700 6 Installation 6 1 Chapter 6 Installation...

Page 205: ...static electricity can occur 5 Avoid placing the product next to equipment that produces electromagnetic waves It could interfere with data transfer 6 The floor must allow easy wheelchair access from...

Page 206: ...e the lid then box from the top Do not discard the packaging materials until you have verified any shipping damage claim Contact your distributor immediately if you see any shipping damage Store the b...

Page 207: ...into the ground according to the anchor bolts locate sheet 4 places 4 Place NH 2700 ATM on top of the sheet 5 Open the Security cover with the key provided 6 Using the supplied combination factory pre...

Page 208: ...NH 2700 6 Installation 6 5 Fig 6 3 Anchor diagram of NH 2700 ATM NOTE All the unit in the dimension is mm and is inch scale...

Page 209: ...as required for installing and servicing the NH 2700 NOTE All the unit in the dimension is mm and is inch scale Hyousng recommends it is more convenient for your service personnel to have enough maint...

Page 210: ...NH 2700 6 Installation 6 7 Fig 6 5 Installation space 2 Side view 45...

Page 211: ...denomination label on the front of the cassette 6 Before closing the vault thoroughly test the combination lock by locking and unlocking the lock several times It is much easier to diagnose potential...

Page 212: ...NH 2700 7 Appendix 7 1 Chapter 7 Appendix...

Page 213: ...e jammed paper between printer head and rollers 2010400 Receipt paper empty 1 Replenish receipt paper 2 Check the status of sensor and its connector 2010500 Receipt paper setting error 1 Check the sta...

Page 214: ...ose 2080900 No sensing black mark dark sensor 1 Check the status of Black mark sensor 2 Check if Dip switch 6 is correctly set Dip switch 6 is set by On in case of not using Black mark 2080A00 The siz...

Page 215: ...0 Receipt printer head overheated while printing Check the thermal printer head and change if necessary A080300 Paper jam detected while executing command Remove and re install the receipt paper A0804...

Page 216: ...Call your attendant 97923XX DEV_MCU FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 9799301 MCU RETRACT OVER Clear the count of retracted card at OP mode 90001 Card Read Error 1 Check Magnetic C...

Page 217: ...ORTED Check your card D0014 Invalid Card Number Check your account D0054 Expire Card Check your card D0057 Transaction not Permitted Card Check your card IDN0X DIP MCR connection failure 1 Power Off O...

Page 218: ...efore CDU dispenses Sensor is located along the delivery path right before the reject bin Remove note from the CDU delivery path 21A1500 CS1A sensor detects note in delivery path before CDU dispenses...

Page 219: ...CDU delivery path 2 Clean CS4B 4001900 CS2 or CS4B sensor detects note in delivery path before after CDU dispenses 1 Remove note from the CDU delivery path 2 Clean CS2 and CS4B 4001C Detect CS4A CS4B...

Page 220: ...alization Detect CS13 CS1B before dispensing 4002A00 CS1B or CS13 sensor detects note in delivery path before after CDU dispenses 1 Remove note from the CDU delivery path 2 Clean CS1B and CS13 4002B D...

Page 221: ...r Command 4003800 Error in checking SRAM 40039 INITIAL DISPENSE Solenoid Operation Error before motor activation 4003900 Gate operation sensor CS3 LS8 error before initial recovery 1 Initialize after...

Page 222: ...if total reject is more than 20 sheets 1 Check notes in Reject Box 2 Rearrange notes in Cassette 3 Remove dust in CS1AB CS15AB CS31AB CS41AB Sensor 4 Check dust in existence CS5 Sensor Guide 5 Check...

Page 223: ...es in cassette 3 Check Index of notes 4 Check foreign objects in the main motor encoder slit 5 Replace the CS8 encoder slit sensor 4004C00 In case the number of notes detected outlet sensor CS13 LS2 i...

Page 224: ...box and remount the reject box 3 Check if the CS3 LS8 sensor bracket is bended 4 Check if the CS3 LS8 sensor cable is Disconnected CN10 9 10 5 Exchange a sensor after abnormal operating CS3 LS8 Gate d...

Page 225: ...Something is detected on CS41AB sensor before dispensing bills from fourth cassette 4007200 Something is detected on CS41AB sensor during dispensing bills 4007300 Bills is remained in CS41AB sensor af...

Page 226: ...Certification Fail 4009A00 CS31AB CS13 Time out Jam during dispensing from 3rd cassette 4009D00 Trying to dispense bills from 3rd cassette but the 3rd cassette doesn t installed 4009F00 3 cassette mi...

Page 227: ...400 Cassette Jam during dispense operation 4 CST Encoder Error 1 Remove a jammed note in 4 Cassette 2 Replace 4 cassette box when multiple errors occur 400C6 Detect CS13 during initialization 400C600...

Page 228: ...ed to read file 1 Reboot ATM 2 Reinstall software 3 Replace hard disk drive 9712200 Failed to write file 1 Reboot ATM 2 Reinstall software 3 Replace hard disk drive 9712300 Failed to close file 1 Rebo...

Page 229: ...971A300 In case the number of bills dispensed exceeds the maximum dispensing bill 1 Check cash dispenser driver CDM SP version 2 Reconfigure the maximum dispensable count 971A400 In case the number o...

Page 230: ...code 400FF00 is subdivided by location of sensor 9742800 When sensing CS13 Dark Error code 400FF00 is subdivided by location of sensor 9743B00 When sensing CS15A B Dark Error code 400FF00 is subdivide...

Page 231: ...ash dispenser 97914XX DEV_Cash Dispenser Time over Error Code 1 Reboot ATM 2 Call your attendant 97924XX DEV_Cash Dispenser FATAL ERROR WARNING 1 Reboot ATM 2 Call your attendant 9799499 DISPENSER COU...

Page 232: ...on the specified address are currently in use 1 Check modem cable 2 Contact to technician support team D030400 The disable address parameter contains dialing control characters that are not processed...

Page 233: ...701031 Failed to read Register of EPP Reboot ATM 9701040 Failed to produce Thread of EPP Reboot ATM 9701060 Failed to create buffer Reboot ATM 9701111 BCC error of EPP Check BCC logic of EPP 9701151 E...

Page 234: ...D6 Invalid Media Area size is larger than media size 1 Reboot ATM 2 Call your attendant 97221D7 Invalid Media Size of Media Name is exceeded to 2048 bytes totally 1 Reboot ATM 2 Call your attendant 97...

Page 235: ...R WARNING 1 Reboot ATM 2 Call your attendant 97926XX DEV_PBM FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 97928XX DEV_PIN FATALERROR WARNING 1 Reboot ATM 2 Call your attendant 9792AXX DEV_FNG...

Page 236: ...nied by host D000700 INSUFFICIENT FUNDS Transaction was denied by host D000800 INELIGIBLE TRANSACTION Transaction was denied by host D000900 INELIGIBLE ACCOUNT Transaction was denied by host D001000 D...

Page 237: ...on from the host and try again Try Balance Inquiry D005200 No Checking Account Check the transaction from the host and try again D005300 No Savings Account Check the transaction from the host and try...

Page 238: ...nal ID mismatch Check the terminal setting from the host D009700 Response Type mismatch Reversal Check the terminal setting from the host D009800 Response Type mismatch Day Close Check the terminal se...

Page 239: ...al setting from the host D00A700 FS out after total surcharge amount Check the terminal setting from the host D00A800 FS out after config surcharge amount Check the terminal setting from the host D00A...

Page 240: ...hone company D120000 Transmission error Failed to receive the whole data within 5 seconds after requesting the modem to send the data 1 Check modem and modem cable connection 2 Contact telephone compa...

Page 241: ...nse from host for 60 seconds 1 Check modem and modem cable connection 2 Contact telephone company D160100 Disconnected by Bad Address 1 Check modem and modem cable connection 2 Contact telephone compa...

Page 242: ...EOT from HOST Check telephone line connection Test Modem Check host D230000 No response from Host Dialing time out to Host Check telephone line connection Test Modem Check phone number D250000 Cannot...

Page 243: ...roperly set Surcharge Amount Enter surcharge amount required F000400 Parameter is not properly set Adver Text refreshing timer Enter Ad text refresh timer F000500 Parameter is not properly set Adverti...

Page 244: ...mber required F001600 Default master password was not changed F001F00 Machine serial number is not set Check serial number 2 Set serial number F002F00 Host type is not set Check host type 2 Set host t...

Page 245: ...hooting POWERAB UPS ABNORMAL Check UPS POWERAC POWER OUT OR AC OFF Check AC power status and environment POWERBA BATTERY LOW 1 Check AC power status and environment 2 Check UPS SDN0100 Service Panel S...

Page 246: ...sending message from ATM to Host procedure number is 3 4 5 When receiving transaction success message from Host procedure number is 5 5 6 After confirming notes during withdrawal procedure number is...

Page 247: ...he NVRAM such as journal and configuration data To clear all of configuration and journal data to the initial status clear NVRAM after S W installation If you upgrade ATM machine operating in the fiel...

Page 248: ...NH 2700 7 Appendix 7 37 2 Select SYSTEM SETUP menu 3 Select SYSTEM CONTROL menu...

Page 249: ...NH 2700 7 Appendix 7 38 4 Select CLEAR ALL menu 5 Confirm and select Yes menu 6 All NVRAM data will be cleared and ATM will be automatically rebooted...

Page 250: ...NH 2700 7 Appendix 7 39 7 2 2 Installation Guide for NH 2700 z DIAL UP INITIAL SETTING 1 DIAL UP SETTING 1 Input Master password to enter main screen 2 Select HOST SETUP menu...

Page 251: ...e sure to input the telephone numbers both in the HOST PHONE 1 and in the HOST PHONE 2 after selecting HOST PHONE 1 and HOST PHONE 2 menu and click ENTER on the pinpad 5 After above procedures press I...

Page 252: ...NH 2700 7 Appendix 7 41 z TCP IP INITIAL SETTING 1 TCP IP SETTING 1 Input Master password to enter main screen 2 Select CUSTOMER SETUP menu...

Page 253: ...42 3 Select SELECT PROCESSOR menu 4 Select COMMUNICATION menu 5 Select TCP IP menu and message in the COMMUNICATION box will be changed from DIALUP to TCP IP 6 Click CANCEL button and SELECT PROCESSOR...

Page 254: ...NH 2700 7 Appendix 7 43 7 Select MESSAGE FORMAT menu in the SELECT PROCESSOR screen 8 Select STANDARD1 menu in the MESSAGE FORMAT screen Click CANCEL button to go SELECT PROCESSOR screen...

Page 255: ...in the TCP IP TYPE menu and set DISABLE in the SSL OPTION menu Click CANCEL button to go SELECT PROCESSOR screen 11 Click CANCEL button and CUSTOMER SETUP screen will be shown Click CANCEL button onc...

Page 256: ...LE as DISABLE to activate buttons related with STATIC IP 14 Select IP ADDRESS GATEWAY SUBNET MASK and DNS and set the input values individually 15 Select HOST SETUP menu in the OP MAIN screen 16 Selec...

Page 257: ...ADDRESS 1 PORT NUMBER 1 HOST ADDRESS 2 PORT NUMBER 2 in the HOST ADDRESS screen and set input values individually 19 After finishing all setting up press IN SERVICE button 1 or CANCEL key on the pinp...

Page 258: ...3 1 TRANSACTION PROCESS ENGLISH 7 3 1 1 AP MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader 7 3 1 2 SELECT LANGUAGE...

Page 259: ...screen is to enter PIN of customer s card 7 3 1 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is select...

Page 260: ...ICE This screen is to show a customer the information of surcharge Function Key Type Touch Type 7 3 1 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to...

Page 261: ...0 7 Appendix 7 50 7 3 1 4 3 WITHDRAWAL SELECT ACCOUNT Checking Saving Credit Card This screen is to ask a customer where he she wants to withdraw in checking saving credit card Function Key Type Touch...

Page 262: ...This screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw 1 Amount Selection Fu...

Page 263: ...NH 2700 7 Appendix 7 52 7 3 1 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 264: ...2700 7 Appendix 7 53 7 3 1 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his her request amount is dispensing and to notify the customer to take his her mone...

Page 265: ...7 Appendix 7 54 7 3 1 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 266: ...NH 2700 7 Appendix 7 55 7 3 1 4 8 WITHDRAWAL THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 267: ...This screen is to ask a customer if he she gets the receipt or not Function Key Type Touch Type 7 3 1 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants...

Page 268: ...TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card Function Key Type Touch Type 7 3 1 4 12 TRANSFER ENTER TRANSFER AMOUNT This screen is to...

Page 269: ...NH 2700 7 Appendix 7 58 7 3 1 4 13 TRANSFER CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 270: ...0 7 Appendix 7 59 7 3 1 4 14 TRANSFER PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 271: ...NH 2700 7 Appendix 7 60 7 3 1 4 15 TRANSFER THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 272: ...NTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not Function Key Type Touch Type 7 3 1 4 17 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 273: ...NH 2700 7 Appendix 7 62 7 3 1 4 18 INQUIRY CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 274: ...0 7 Appendix 7 63 7 3 1 4 19 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her re...

Page 275: ...NH 2700 7 Appendix 7 64 7 3 1 4 20 INQUIRY THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 276: ...MAIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader 7 3 2 2 SELECT LANGUAGE Language a customer would like to use in tr...

Page 277: ...screen is to enter PIN of customer s card 7 3 2 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is select...

Page 278: ...ICE This screen is to show a customer the information of surcharge Function Key Type Touch Type 7 3 2 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to...

Page 279: ...0 7 Appendix 7 68 7 3 2 4 3 WITHDRAWAL SELECT ACCOUNT Checking Saving Credit Card This screen is to ask a customer where he she wants to withdraw in checking saving credit card Function Key Type Touch...

Page 280: ...This screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw 1 Amount Selection Fu...

Page 281: ...NH 2700 7 Appendix 7 70 7 3 2 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 282: ...2700 7 Appendix 7 71 7 3 2 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his her request amount is dispensing and to notify the customer to take his her mone...

Page 283: ...7 Appendix 7 72 7 3 2 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 284: ...NH 2700 7 Appendix 7 73 7 3 2 4 8 WITHDRAWAL THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 285: ...This screen is to ask a customer if he she gets the receipt or not Function Key Type Touch Type 7 3 2 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants...

Page 286: ...TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card Function Key Type Touch Type 7 3 2 4 12 TRANSFER ENTER TRANSFER AMOUNT This screen is to...

Page 287: ...NH 2700 7 Appendix 7 76 7 3 2 4 13 TRANSFER CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 288: ...0 7 Appendix 7 77 7 3 2 4 14 TRANSFER PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 289: ...NH 2700 7 Appendix 7 78 7 3 2 4 15 TRANSFER THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 290: ...NTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not Function Key Type Touch Type 7 3 2 4 17 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 291: ...NH 2700 7 Appendix 7 80 7 3 2 4 18 INQUIRY CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 292: ...0 7 Appendix 7 81 7 3 2 4 19 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her re...

Page 293: ...NH 2700 7 Appendix 7 82 7 3 2 4 20 INQUIRY THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 294: ...AIN This is a main AP screen and the customer can start to do transaction by inserting and quickly removing the card on card reader 7 3 3 2 SELECT LANGUAGE Language a customer would like to use in tra...

Page 295: ...screen is to enter PIN of customer s card 7 3 3 4 SELECT TRANSACTION This screen is to select transaction type the customer wants to transact such as withdrawal balance inquiry and transfer is select...

Page 296: ...ICE This screen is to show a customer the information of surcharge Function Key Type Touch Type 7 3 3 4 2 WITHDRAWAL SELECT RECEIPT PRINTING OR NOT This screen is to ask a customer if he she wants to...

Page 297: ...0 7 Appendix 7 86 7 3 3 4 3 WITHDRAWAL SELECT ACCOUNT Checking Saving Credit Card This screen is to ask a customer where he she wants to withdraw in checking saving credit card Function Key Type Touch...

Page 298: ...This screen is to select the amount of withdrawal If there is not any amount to withdraw please select the OTHER key and can input the amount the customer would like to withdraw 1 Amount Selection Fu...

Page 299: ...NH 2700 7 Appendix 7 88 7 3 3 4 5 WITHDRAWAL CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 300: ...2700 7 Appendix 7 89 7 3 3 4 6 WITHDRAWAL DISPENSING MONEY AND TAKE MONEY This screen is to show the customer that his her request amount is dispensing and to notify the customer to take his her mone...

Page 301: ...7 Appendix 7 90 7 3 3 4 7 WITHDRAWAL PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 302: ...NH 2700 7 Appendix 7 91 7 3 3 4 8 WITHDRAWAL THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 303: ...This screen is to ask a customer if he she gets the receipt or not Function Key Type Touch Type 7 3 3 4 10 TRANSFER SELECT ACCOUNT TO TRANSFER FROM This screen is to ask a customer where he she wants...

Page 304: ...TO TRANSFER TO This screen is to ask a customer where he she wants to transfer to checking saving credit card Function Key Type Touch Type 7 3 3 4 12 TRANSFER ENTER TRANSFER AMOUNT This screen is to...

Page 305: ...NH 2700 7 Appendix 7 94 7 3 3 4 13 TRANSFER CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 306: ...0 7 Appendix 7 95 7 3 3 4 14 TRANSFER PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her r...

Page 307: ...NH 2700 7 Appendix 7 96 7 3 3 4 15 TRANSFER THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 308: ...NTING OR NOT This screen is to ask a customer if he she wants to get the receipt or not Function Key Type Touch Type 7 3 3 4 17 INQUIRY SELECT ACCOUNT TO INQUIRE This screen is to ask a customer which...

Page 309: ...NH 2700 7 Appendix 7 98 7 3 3 4 18 INQUIRY CONNECTING HOST This screen is to show the customer that the transaction is in progress...

Page 310: ...0 7 Appendix 7 99 7 3 3 4 19 INQUIRY PRINTING TRANSACTION AND TAKE RECEIPT This screen is to show the customer that his her transaction record is printing and to notify the customer to take his her re...

Page 311: ...NH 2700 7 Appendix 7 100 7 3 3 4 20 INQUIRY THANK YOU This screen is to show the customer that the transaction has been successfully completed...

Page 312: ...2MB 4 pq1 VID 0x3538 USB Mass Storage Device PID 0x0042 512MB 5 LEXAR Media VID 0x05DC JD FIREFLY PID 0A560 1GB 6 LG VID 0x090C USB Driver PID 0x1000 1GB 7 Memorex VID 0x12F7 TD Classic 003B PID 0x1A0...

Page 313: ...Genesys Logics inc 0x0606 2 INLAND Inland USB2 0 HUB 0x0409 NEC Corporation 0x005A 3 VAKO International Inc USB 2 0 Aluminum HUB 0x05E3 Genesys Logics inc 0x0606 4 PPA Int l I Connector PPA 4Port HUB...

Page 314: ...e following table describe the file name and path of advertisement images The path in blow table indicates image size is 1024 X 600 Welcome Advertisement File Name Path Screen 1 Adv_01 jpg ATM Adverti...

Page 315: ...re update program While updating program proceeds a line of message shows up in the main screen If you want to change the message just edit UpdateInfo dat The message length is up to 40 characters A s...

Page 316: ...D Card 2 Make NH2700CE folder in the UPDATE folder 3 Make PATCH folder in the NH2700CE folder 4 Copy UpdateInfo dat to under PATCH folder Optional 5 Make ADVERTISEMENT folder in the PATCH folder 6 Mak...

Page 317: ...06 The following picture describes the layout of the USB Drive or SD Card If you have the master media which get from Nautilus Hyosung you can see the same layout except Patch folder Patch folder is r...

Page 318: ...es can be installed or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the d...

Page 319: ...B drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive is transferred to a dedicated directory ATM and...

Page 320: ...NH 2700 7 Appendix 7 109 7 5 2 2 Enable Welcome Advertisement You can enable or disable Welcomoe Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 321: ...NH 2700 7 Appendix 7 110 2 Press WELCOME ADVERTISEMENT button 3 Press WELCOME ADVERTISEMENT button...

Page 322: ...NH 2700 7 Appendix 7 111 4 You can enable or disable Advertisement images to view by pressing SCREEN Key...

Page 323: ...NH 2700 7 Appendix 7 112 7 5 2 3 Enable Transaction Advertisement You can enable or disable Transaction Advertisement in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 324: ...NH 2700 7 Appendix 7 113 2 Press ADVERTISEMENT button 3 Press TRANSACTION ADVERTISEMENT button...

Page 325: ...H 2700 7 Appendix 7 114 4 You can enable or disable welcome dvertisement images to view by pressing SCREEN Key 5 You can enable or disable transaction dvertisement images to view by pressing SCREEN Ke...

Page 326: ...orted Image Format 1 Make PATCH folder 2 Copy UpdateInfo dat to under PATCH folder Optional 3 Make ADVERTISEMENT folder in the PATCH folder 4 Make 1024_600 folder in ADVERTISEMENT folder 5 Copy all im...

Page 327: ...of Zip file UpdateInfo dat PATCH ZIP ADVERTISEMENT 1024_600 Adv_01 jpg Adv_02 jpg Adv_03 jpg Adv_04 jpg Adv_05 jpg Adv_06 jpg TranAdv_01 jpg TranAdv_02 jpg TranAdv_03 jpg TranAdv_04 jpg TranAdv_05 jp...

Page 328: ...ages The path in blow table indicates image size is 1024 X 600 Background File Name Path Screen 1 Back_1 jpg ATM Screen Backs 1024_600 Function F K ATM Screen Backs 1024_600 Touch Touch Screen 2 Back_...

Page 329: ...update program While updating program proceeds a line of message shows up in the main screen If you want to change the message just edit UpdateInfo dat The message length is up to 40 characters A sam...

Page 330: ...6 Make Backs folder in SCREEN folder 7 Make 1024_600 folder in Backs folder 8 If ATM is function type make Function folder in 1024_600 folder 9 If ATM is touch type make Touch folder in 1024_600 folde...

Page 331: ...es can be installed or updated by Software Update tool in supervisor menu You can update advertisement images by software downloading with MoinView server Please refer to the MoinView manual for the d...

Page 332: ...B drive in USB slot and press left top function key SOFTWARE UPDATE 4 Press left function key YES When YES button is selected new software in USB drive is transferred to a dedicated directory ATM and...

Page 333: ...NH 2700 7 Appendix 7 122 7 6 2 2 Setup change background You can set up change background option in the supervisor menu 1 Press CUSTOMER SETUP button...

Page 334: ...NH 2700 7 Appendix 7 123 2 Press OPTIONAL FUNCTION 2 button 3 Press SCREEN SERVICES button...

Page 335: ...NH 2700 7 Appendix 7 124 4 Press CHANGE BACKGROUND button 5 You can set up change background images to view by pressing SCREEN Key or DEFAULT SCREEN...

Page 336: ...er 6 If ATM is function type make Function folder in 1024_600 folder 7 If ATM is touch type make Touch folder in 1024_600 folder 8 Copy all image files to under Function or Touch folder check the file...

Page 337: ...that will display weather information Weather information set up and updated only by MoniView ATM displaying weather information for today and tomorrow that gives How to register and update detailed w...

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HYOSUNG NH-2700, Operator'S Manual

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