HYOSUNG MONiMAX8100T, Operator'S Manual

Page: 52 / 110

Operator Manual Chapter4. Receipt Printer (SPR60)
© Hyosung TNS Inc. All Rights Reserved. 4-15
Solution for common errors
► Problems during paper loading
Problem Possible reasons Solutions
Paper roll can’t be
loaded onto paper
holder smoothly
The paper roll ID does not
match the printer
Replace paper roll.
The printer can’t feed
paper automatically
Paper head is irregular;
Paper jams;
The paper loading sensor is
not covered by paper head;
Dust and wastepaper covers
the paper loading sensor.
Trim the paper head according to
requirements;
Remove jammed paper;
Check the paper head to confirm that
the paper loading sensor is covered fully
by paper;
Clean the paper loading sensor.
After automatic paper
feeding, the paper can’t
stop in the normal print
position
Dust or wastepaper covers the
paper loading sensor.
Clean the paper loading sensor.
<Errors during paper loading>
► Problems during printing
Problems Possible reasons Solutions
The receipt can’t be
ejected out smoothly.
Paper jams.
Check paper feeding path, remove
wastepaper and reload paper.
Printout is not clear.
The paper is loaded in wrong
direction or its quality is poor;
Print head needs cleaning;
The print darkness is too low;
Input voltage is too low.
Load the paper roll correctly;
Use recommended paper or its
equivalents;
Clean the print head;
Adjust print darkness (
＊
);
Use the power supply which meets
requirements.
Cutter works abnormally.
Paper jams in cutter;
The cutter is broken.
Check if there are sundries in cutter
path(
＊
), contact with Hyosung TNS or
your local distributor.
Printing data is lost and
no printing. The platen roller is not closed;
Paper jams. Close the platen roller properly;
Remove jammed paper.
<Problems during printing>
To adjust print darkness, contact with our distributors or Hyosung TNS.
If paper jams in cutter, please remove the jammed paper firstly, and then press CUT button to reset
the cutter.