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EN-GB - 24

HYENA E-BIKE SYSTEMS 

► The battery cannot be charged

 -Check that the connection terminals of the charger plug and charging socket at the 

charge port are clean. If not, wipe them clean with a dry cloth.

 -With the (optional) range extender installed, check the electric connection between 

the range extender and the charge port on the frame.

 -Connect the charging adapter to the battery charging port securely and charge again. 

If the battery still does not charge, consult your local authorised retailer.

► The LED indicator on the charger does not illuminate.

 -Turn on the assist system. If the battery charges properly, the charge level indicators 

on the console will flash and show the current charge level.

 -Disconnect and then reconnect the AC plug of the charger and then repeat the charging 

operation.

 -If the LED indicator on the charger still does not illuminate, contact your local authorised 

retailer.

9.3. 

Other issues

If your e-bike does not work properly due to mechanical problems, assist system issues or  

any other problem that cannot be identified or resolved, contact your local authorised retailer.

Summary of Contents for Diamant 365

Page 1: ...Assist system Gen 2 25 32 kmh 20 mph ELECTRIC BICYCLE Owner s manual 365 FX Dual Sport EN GB...

Page 2: ...h bicycle we make comes with a limited warranty We wish you many carefree and enjoyable rides with your new bicycle However if you experience any problems with your bicycle do not hesitate to contact...

Page 3: ...with a high pressure washer Any electrical system is sensitive to moisture High pressure water might enter connectors or other parts of the electric system Do not allow a Li Ion battery separately or...

Page 4: ...9 when transporting regulations may restrict the transport of separate Li Ion batteries in some places Before booking your trip make sure to check ahead with your airline or carrier if it is allowed t...

Page 5: ...e to the Hyena assist system only This owner s manual is primarily intended for the user to operate the e bike Copyright 2021 HYENA INC All Rights Reserved Assist system Owner s Manual ENGLISH Trek FX...

Page 6: ...Turning on off the lights if part of the equipment 11 6 Range extender optional 12 6 1 Range extender overview 12 6 2 Technical data of the range extender 12 6 3 Mounting the range extender kit 13 6 4...

Page 7: ...ike About Warnings Symbols As you read this manual you will see grey warning boxes like this WARNING Text in a grey box with the safety alert symbol will warn you about a situation or behaviour that c...

Page 8: ...onsole while riding A distracted rider increases the risk of being involved in an accident Riding with the assist system turned off is like riding a normal non electric powered bicycle The assist syst...

Page 9: ...em overview The Hyena assist system includes the following system parts A Rear hub motor MRC E250F B Console CE EL19A C Battery charger 2A A D E F B C D Torque cadence sensor ST SQ 1 E Electronic cont...

Page 10: ...your e bike dries fully after riding in wet weather WARNINGS Do not change or modify any assist system components or any components that are part of the bicycle drivetrain Changing components could d...

Page 11: ...68 F Permitted charging temperature range 0 C 32 F to 45 C 113 F Protection rating IPX5 Weight approx 1 74 kg 3 84 lbs Do not allow the internal battery to suffer any mechanical or physical impacts o...

Page 12: ...ching on off the assist system selecting the level of riding support turning on off the lights if part of the equipment and using the walk assistance function A B D A UP button Increase assist lever a...

Page 13: ...ned off is like riding a normal non electric powered bicycle 0 5 sec ON 2 secs OFF 5 4 Selecting an assist level CAUTION For safety reasons always start riding at Level 0 or Level 1 WARNING When learn...

Page 14: ...USA Canada region As soon as you reach this speed limit the assist system will suspend the riding support and it reactivates automatically when your speed is below the speed limit WARNING Do not use...

Page 15: ...rds the front of the bike To propel the e bike forward at a slow speed press and hold the UP button Release the UP button to stop the Walk assist function on your e bike Short press the DOWN button to...

Page 16: ...ront and rear lights are powered by the assist system If the charge indicator is flashing at 9 charge the battery is almost empty Charge the battery At 4 charge the riding support will stop The remain...

Page 17: ...follow the same rules stated in Chapter 4 Battery handling instructions Item Specification Rated voltage 36 V Nominal capacity 6 6 Ah Energy 250 Wh Operating temperature Charge 0 C 32 F to 45 C 113 F...

Page 18: ...oles on the mounting plate and downtube then tighten the two M5x12 mm bolts The finished mounting of the range extender mounting plate CAUTION Only use the supplied bolts Bolts too short will not full...

Page 19: ...ender is attached firmly to the mounting plate Uncover the charging socket cover on the downtube Plug the downtube cable into the charging port on the downtube to connect the in tube battery with rang...

Page 20: ...he bottom insertion to loosen the lower lock tab from the mounting plate Move the range extender upwards to unhook it from the mounting plate Pick up the range extender towards you to remove it from t...

Page 21: ...g plate Next turn the lower lock tab of the bottle cage adapter to the bottom insertion of the mounting plate It should snap in and lock in place Make sure the bottle cage adapter is firmly attached t...

Page 22: ...ery charger s AC plug may come loose from the electrical socket resulting in a risk of fire Do not leave the charger plugged into the e bike for more than 24 hours If the e bike battery is not fully c...

Page 23: ...r that is installed properly and earthed in accordance with all local codes and ordinances If there is a charging malfunction earthing provides a path of least resistance for electric current to reduc...

Page 24: ...d charger for damage regularly Never charge the battery or use the e bike if you suspect it to be damaged or broken Make sure the socket and AC plug of the charger are undamaged and dry before connect...

Page 25: ...the e bike or when installed the cover on the optional range extender battery 2 Connect the charging plug with the charging socket on the battery Charging socket on the frame Charging socket on the o...

Page 26: ...ll capacity first then the range extender will be charged Charging the range extender separately To charge the range extender battery from the e bike disconnect it first and remove the range extender...

Page 27: ...the battery is left uncharged then stored without charging it may discharge to such a low state deep discharge that the battery can no longer be charged and must be replaced 8 3 Transportation of an e...

Page 28: ...longed hills or ride with an excessive load on your e bike the e bike assist system may overheat Turn off the system and let it cool down for at least 10 minutes Speed limitation The assist system s o...

Page 29: ...not charge consult your local authorised retailer The LED indicator on the charger does not illuminate Turn on the assist system If the battery charges properly the charge level indicators on the con...

Page 30: ...ing the motor driver battery speed sensor console wiring accessories and packaging should be disposed of in an environmentally correct manner according to local rules Do not dispose of e bikes and the...

Page 31: ...EN GB 26 Hyena Inc Tel 886 4 23598810 Fax 886 4 23598610 www hyena ebike com Address No 25 Jingke N Rd Nantun Dist Taichung City 408 Taiwan ROC...

Page 32: ...9 Sherbourne Drive Tilbrook Milton Keynes MK7 8HX United Kingdom Tel 44 1908 360 140 Australia New Zealand Trek Australia New Zealand Customer Service PO Box 1747 Fyshwick ACT2609 Australia For Austr...

Page 33: ...s For Service and Warranty please contact your local authorised bike shop Refer to our website Support for the latest revision of this manual New features as described in the latest manual may not be...

Page 34: ...PN 5284737 EN GB Rev 1 Gen 2...

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