EN-GB - 23
HYENA E-BIKE SYSTEMS
9.
Troubleshooting
If your e-bike has issues, you can check the following instructions for basic troubleshooting.
If the problem cannot be identified or resolved, please contact your local authorised retailer.
9.1.
System issues
► System cannot be turned on
-Check the battery charge level: If the battery charge is low or if the battery is empty,
recharge the battery.
-Check the cable connections: Check all cable connections to ensure they are connected
properly. If all cables are connected properly and the issue still persists, please contact
your local authorised retailer.
► No assistance power
-Charge level: check the charge level. At 4% battery charge and below, the riding support
will stop. The remaining charge is reserved to power lights for up to two hours.
-Check your assist level on the console: You will only feel the riding support from Level 1
to Level 3.
-Pedal the e-bike: The e-bike only provides riding support power when you keep
pedalling. Riding support will be shut off immediately when you stop pedalling.
-System overheat: If you ride on prolonged hills or ride with an excessive load on your
e-bike, the e-bike assist system may overheat. Turn off the system and let it cool down
for at least 10 minutes.
-Speed limitation: The assist system’s output only supports to a maximum speed as
permitted by local regulations. As soon as you reach this speed limit, the assist system
will suspend the riding support, and it reactivates automatically when your speed is
below the speed limit.
► The lights (if equipped) do not illuminate
-Check the charge level of the battery, charge if necessary.
When the battery charge is below 4%, the remaining charge is reserved to power the
lights for up to two hours. At 0% charge, the lights will not illuminate anymore.
-Check that all the connectors of the electric cables are connected properly.
If you are unsure, contact your local authorised retailer.
9.2.
B
attery & charging issues
► The battery loses energy quickly
-The battery may be near the end of its service life. Contact your local authorised retailer
for further service.
-
The battery capacity may be affected by ambient temperature, especially in cold weather.
Note
The term ‘battery’ in this manual also applies to the (optional) range extender battery and
can in some cases apply to both batteries with the range extender installed on the e-bike.
