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Extra costs of any kind and any consequential damage that may occur.
Surface Treatment
If surface treatment is lacking on the factory’s behalf, this should become apparent after the first few
firings. In other respects, no claims will be accepted related to the lacquer.
Wear Parts
A number of parts of your wood-burning stove are designated as wear parts and are therefore not covered
by the right to invoke a lack of conformity. Wear parts include:
• Heat insulating material. Either fireproof stone or special panels made of vermiculite.
• Smoke deflection plates.
• Glass.
• Tiles and soapstone.
• Cast iron parts at the base, such as the grate.
• Gaskets.
• All moving parts.
Damage to wearing parts will only be covered by the guarantee if the buyer can show that the damage
was present when the stove was delivered.
Service and Maintenance
We recommend that you maintain the wood-burning stove and comply with the recommended inspections
called for in the user instruction manual. This will help to ensure that the product functions problem-free.
Claims
All claims must be directed to the dealer from whom the wood-burning stove was purchased. HWAM A/S
does not accept claims directly from the end-user.
Unwarranted Claims/Service Calls
Before registering a claim, you should inspect your WIKING wood-burning stove for possible faults that
you yourself can rectify; consult the enclosed user instruction manual as needed. Should your claim and
repair demand prove to be unwarranted, you will be invoiced for the related costs.
