HWAM Carmen gas, Installation And User Manual, Page: 38 / 52

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Trouble shooting
The gas pilot will not ignite or stay lit?
• Ensure the gas is turned on at the appliance and the meter/cylinder.
• Hold in the pilot gas button for at least twenty seconds once the pilot is alight to ensure the
operation of the safety thermocouple valve.
• Ensure that the pilot injector is not obstructed or blocked and it is free from any dust or dirt
• Ensure that the thermocouple has not been damaged in transit. This is a very delicate Electro-
magnetic device.
• On propane, the cylinder could be empty.
The pilot is not burning or performing correctly?
• Ensure the pilot fl ame is the correct size for the type of gas. The fl ame should be focused on
the thermocouple probe.
The pilot fl ame will have been set correctly in the factory.
The Main Burner does not seem to be burning correctly?
• Ensure adequate gas pressure to the appliance. The pressure can be checked by unscrewing
the pressure test nipple and applying a suitable pressure gauge (i.e. a manometer). Ensure
adequate volume of gas is being used. Once the fi re is burning on maximum, turn off all other
gas appliances in the house and calculate the fuel being burned from the gas meter.
• Make sure that the burner is burning correctly. The fl ame should be fairly even across the top
of the burner, before any coals are placed on top.
Servicing instructions
These instructions are intended for use in conjunction with the normal servicing practices that
an installer would normally use.
1. Open the door.
2. Remove the coals/logs carefully and replace any that are damaged or broken.
3. Clean any deposition of lint off the burner. This can be done with a soft brush.
4. Inspect the burner unit and replace the ceramic matt if required.
5. Relay the fi re in line with the instructions “arranging the layout of the coals and logs”.
6. Refi t the door.
Important
This appliance must not be operated without the door fi tted securely, or if the glass is broken
or damaged.
There should be no need to service the burner. If however this is required, a CORGI registered
fi tter should check the setting pressure at the nozzle on the gas inlet of the burner. The correct
pressure required is stated on the data information plate.