HunterDouglas Applause Installation Manual Download | Manualshive

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TROUBLESHOOTING

28

Problem

Batteries in the battery wand need to be replaced.

Solution

Replace the batteries in the battery wand.
Squeeze the cap latch to release
the cap and remove the cap from
the battery wand.
Install the batteries according to
the instructions on the battery
wand label.
Press the cap on until it latches.

NOTE:

Hunter Douglas recommends AA alkaline batteries for use with

our battery-powered shades. These will provide more than one year of
operation, depending on usage. Lithium and rechargeable batteries are
not recommended.

Cap Latch

Battery Wand

Squeeze

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Summary of Contents for Applause

Page 1: ...Installation Operation Care Duette and Applause Honeycomb Shades SkyLift PowerView Gen 3 Automation ...

Page 2: ... to the Top and Bottom Rails 6 Insert the Bottom Tension Plates in Place 9 Install the Bottom Rail Cover 9 Adjust the Tension 10 Connect the Power Source 11 18V DC Power Supply 13 Test the Shade 14 INSTALLATION 15 Install the Shade Inside Mount 15 Install the Shade Outside Mount 17 Finish Mounting the Power Supply 19 18V DC Power Supply 21 OPERATION 22 Operating the PowerView App and Gen 3 Remote ...

Page 3: ... Battery Power Cable Battery Power Cable Battery Wand Holder Spacer Blocks Battery Wand For 38 and Wider Shades 18V DC Power Supply Optional Moving Rail End Cap Top Corner Bracket Tension Cable Bottom Tension Plate and Screw Outside Mount Installation Bracket Tension Screw and Top Tension Plate Corner Cover Side Rail Right Tension Cable Bracket Motor Assembly R Battery Power Cable L R Rechargeable...

Page 4: ...ON This shade cannot be installed as a side stack shade operating from side to side within the window Also it cannot be installed as a top down shade where the fabric stack is at the bottom of the window Tools Needed 5 64 Allen wrench provided Level laser level is recommended Measuring tape and pencil Needle nose pliers Phillips screwdriver magnetized screwdriver is recommended Power drill 3 32 dr...

Page 5: ... side facing up and the bottom rail with the control button facing up Arrange the side rails with the L sticker on the left and the R sticker on the right Orient the side rails so that the top corner brackets are at the top and the bottom corner brackets are at the bottom Slide the moving rail end caps close to the top corner brackets L R Top Corner Bracket Moving Rail End Cap Left Moving Rail End...

Page 6: ...e bottom rail The spacer blocks prevent the light gap seal from over compressing and ensure even positioning of the shade in the casement Position the spacer blocks approximately one fourth the shade width from each end of the bottom rail The plastic spacer blocks have tabs of 1 2 3 8 and 1 4 If necessary break off the outer tabs to adjust the spacer block to the appropriate size so the shade fits...

Page 7: ... rail Orient and insert the top left tension plate in the slot in the top corner bracket on the left side rail TIP Tilt the screwhead up to insert the top tension plate first then insert the screwhead in place Place a strip of tape over the screwhead to keep the screw in place Repeat the above steps on the right side If there are more than two tension cables Make sure all the top tension screw s a...

Page 8: ...en wrench Attach the Side Rails to the Top and Bottom Rails Attach the Left Side Rail to the Top Rail Insert the top left corner bracket into the top rail and the moving rail end cap into the moving rail while keeping the fabric stacked IMPORTANT Make sure both prongs of the moving rail end cap are in the bottom channel of the moving rail CAUTION Be careful not to entangle the cable with any of th...

Page 9: ... channel of the moving rail CAUTION Be careful not to entangle the cable with any of the shade components Stack the fabric evenly near the top rail Attach the Right Side Rail to the Bottom Rail Insert the bottom right corner bracket into the bottom rail Align the right end of shaft in the bottom rail with the drive gear shaft Slide the leveling socket onto the shaft and tighten the locking collar ...

Page 10: ...hain is taut in order to hold the side rails together Cut the excess bead chain leaving 3 to 4 extra beads past the slot Secure the Side Rails to the Bottom Rail Hook one end of bead chain between the third and fourth bead from the end in the slot in the bottom left corner bracket Pull the bead chain taut and secure the other end of bead chain in the slot in the bottom right corner bracket IMPORTA...

Page 11: ...NT Make sure the tension cable is in the slot Locate the bottom tension plate screws in the package place the screw in the screw hole in the left bottom tension plate and tighten it to keep the tension plate in place Repeat the above steps on the right side If there are more than two tension cables Repeat the above steps for each tension plate Install the Bottom Rail Cover Center the bottom rail c...

Page 12: ... on the bottom rail To remove the bottom rail cover Place your finger under one edge of the cover and pull it up while spreading the bottom rail with your other hand Once you get an edge started continue pulling the cover up and out of the slot Adjust the Tension Remove the tape and tighten all the top tension screws in the top rail until the tension plates line up with the mark ...

Page 13: ...eries according to the instructions on the battery wand label Replace the cap Align the tab with the end of the wand Press the cap on until it latches Mount the Battery Wand into the Battery Wand Holder Remove the bottom rail cover Align the battery wand with the socket toward the motor Push the battery wand straight down into the battery wand holder in the bottom rail CAUTION Be sure the cable do...

Page 14: ...tach the wall mount bracket using those screws NOTE With the satellite battery pack behind the shade the minimum casement depth for fully recessed mounting is 41 2 If there is not enough clearance for the satellite battery pack to be mounted on the back side of the bottom rail it may be mounted on the wall or ceiling in any orientation See Finish Mounting the Power Supply on page 19 Route the powe...

Page 15: ... battery wand Reinstall the bottom rail cover Proceed to Test the Shade on page 14 18V DC Power Supply NOTE When power is connected to the motor a blue LED inside the control button housing will flash to indicate the shade is ready for operation Plug the power cable from the shade motor into the extension cable Plug the other end of the extension cable into the 18V DC power supply Plug the 18V DC ...

Page 16: ...r supply until you complete the installation The control button can also be used in combination with the PowerView App for control of advanced shade functions and home access Open the App then press and hold the control button to see a list of available functions See Using the PowerView Gen 3 Remote for more information Adjust the Shade If Necessary Raise the moving rail approximately 12 above the...

Page 17: ... toward the glass Line up the front edge of the jamb with the dotted line located at the 21 2 mark on the template IMPORTANT If you are installing a satellite battery pack behind the bottom rail line up the front edge of the jamb with the dotted line located at the 41 2 mark Mark the screw holes Use the same side of the template for the top left corner of the skylight opening Flip the template and...

Page 18: ...de rails to bow in and prevent the shade from operating correctly NOTE Additional screws can be added to secure the larger shades If you choose to use more screws drill installation holes on the screw indicator grooves in the side rails Attach the Corner Covers Remove the adhesive backing from the corner covers Press a cover onto each shade corner extending them to the window frame to cover the li...

Page 19: ...e rail as well as one 3 8 screw and two 11 2 screws per installation bracket IMPORTANT You may need another person to assist you with this installation Attach the Installation Brackets to the Shade Attach the installation brackets to the shade through pre drilled holes on the side rails using the 3 8 screws provided ...

Page 20: ...ll anchors when mounting into drywall Attach the installation brackets to the mounting surface using the 11 2 screws provided If you have the wall or ceiling mounted satellite battery pack rechargeable battery wand or the 18V DC Power Supply proceed to Finish Mounting the Power Supply on page 19 otherwise proceed to Operating the PowerView App and Gen 3 Remote on page 22 ...

Page 21: ... bracket into place Attach the bracket using the screws provided Position the battery wand so the power cable is easily connected to the socket Snap the battery wand into the bracket Install the battery wand cover with the slot aligned to the socket in the battery wand Plug the power cable into the socket in the battery wand or the extension cable Reinstall the bottom rail cover Proceed to Operati...

Page 22: ... holes using a 3 32 drill bit Attach the battery mount using the screws provided CAUTION Only use the screws provided with the battery mount designed so that the screws will install flush with the mount Protrusion of the screws could result in either the battery wand not attaching properly causing a failure to connect or the wand falling out of the mount Do not over tighten Connect the power cable...

Page 23: ...nt posing an injury risk and potentially damaging the wand Additionally when mounting on a door closing the door with excess force may cause battery wand to dislodge from the mount also posing an injury risk and possibly damaging the wand Proceed to Operating the PowerView App and Gen 3 Remote on page 22 18V DC Power Supply NOTE When power is connected to the motor a blue LED inside the control bu...

Page 24: ...ing it up or pressing STOP Press group number s 1 2 3 4 5 and or 6 to select one or more groups Selected group numbers light up white on the remote Press selected group number s 1 2 3 4 5 and or 6 a second time to deselect one or more groups Deselected group numbers are not lit OPEN LEFT ARROW RIGHT ARROW STOP Stops motion GROUP NUMBERS Each number represents a different group Raise shade s No fun...

Page 25: ...n Remote Control Guide Resetting the Shade If Necessary Calibration Reset Bottom Up Shades The calibration reset is used to recalibrate the shade s travel limits This action is performed in the PowerView App Select Calibrate Shade in the Advanced Options section of the Shade Settings menu in the PowerView App The shade will move to its top limit then finish in the closed position When the shade st...

Page 26: ...ll outlet has power Check that all the cable connections are seated correctly Check the connection between the power cable attached to the motor and the power supply cable and between the power supply cable and the 18V DC Power Supply Problem PowerView Gen 3 only The shading does not respond to the remote Solution IMPORTANT A shade will not operate until it is joined to a group Check that the corr...

Page 27: ... into the shade cable during this process You will simply remove the wand from the mount Recharging Via the Dual Charging Station Plug the dual charging station into a standard AC outlet Insert the nose of the rechargeable battery wand into one of the slots of the dual charging station The battery will firmly snap into place A red light indicator on the front of the charging station will turn on w...

Page 28: ...harging cable into the charging outlet on the rechargeable battery wand The charging outlet is near the nose of the wand A red light indicator confirms the battery wand is properly inserted and is charging CAUTION Do not attempt to plug the charging cable into the battery mount s power socket Doing so will not only fail to charge the battery wand but could possibly cause damage to both the single ...

Page 29: ...this temperature limit please reinstall in a location that avoids direct sunlight Problem The shade stops before hitting the bottom rail Solution Adjust the tension brackets so that the tension cables are parallel to the side rails Verify that the side rails are installed in the correct orientation Reset the travel limits See Resetting the Shade If Necessary on page 23 Problem Adjacent shades do n...

Page 30: ...cap from the battery wand Install the batteries according to the instructions on the battery wand label Press the cap on until it latches NOTE Hunter Douglas recommends AA alkaline batteries for use with our battery powered shades These will provide more than one year of operation depending on usage Lithium and rechargeable batteries are not recommended Cap Latch Battery Wand Squeeze ...

Page 31: ...brics the following cleaning options are available Dusting Regular light dusting with a feather duster is all the cleaning that is needed in most circumstances Vacuuming CAUTION Do not vacuum Elan fabrics For deeper cleaning vacuum gently with a brush attachment Compressed Air Hair Dryer Cool Setting Use compressed air or a hair dryer on a cool setting to blow dust and dirt off shades Spot Cleanin...

Page 32: ...xa and Batiste Bamboo fabrics specify that no chemicals are used water only Allow the shade to dry in the completely lowered position Bathtub Cleaning Water Immersion CAUTION Do not immerse SkyLift shades Ultrasonic Cleaning CAUTION Do not ultrasonically clean SkyLift shades Injection Extraction Cleaning This type of professional cleaning injects a cleaning solution into the fabric and extracts th...

Page 33: ...CHILD SAFETY 31 ...

Page 34: ...his device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation ICES 003 This Class B digital apparatus complies with Canadian ICES 003 Operation is subject to the following two conditions 1 this de...

Page 35: ...re covered for 5 years from the date of purchase 1 Contact your original dealer place of purchase for warranty assistance 2 Visit hunterdouglas com for additional warranty information frequently asked questions and access to service locations 3 Contact Hunter Douglas at 800 789 0331 for technical support certain parts free of charge for assistance in obtaining warranty service or for further expla...

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