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22 

Chapter 3 • Installing the satellite modem 

1039649-0001 Revision C 

 

Summary of Contents for HT2000W

Page 1: ...HT1100 Satellite Modem Installation Guide 1039649 0001 Revision C October 11 2013 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 ...

Page 2: ...ort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a p...

Page 3: ...Items required for installation 13 Additional equipment 13 Conducting a site survey 14 Power supply information 14 Computer and networking requirements 15 Computer requirements 15 Related components 16 Antenna 16 IFL cable 16 Labeling the IFL cable 17 Hub or similar network device 17 Instructions for related components 17 Chapter 3 Installing the satellite modem 19 Prerequisites for installing the...

Page 4: ... quick look at the validation procedure 35 Chapter 7 Activating the terminal 41 Chapter 8 Activating the HughesNet service 45 Validating downloaded files 45 Service activation prerequisites 46 Connecting the satellite modem to the customer s computer 47 Activation procedure 47 Service activation options 50 Digital Life Now download 51 Chapter 9 System Control Center 55 Accessing the System Control...

Page 5: ...ing menus 68 Opening the Installation sub menu 68 State codes 69 Appendix A Specifications 73 HT1100 modem specifications 73 Appendix B Standards 75 Repairs in Canada 75 Electromagnetic interference EMI 75 FCC Part 15 75 Canada Class B warning 76 Acronyms and abbreviations 77 Index 79 Contents 1039649 0001 Revision C 5 ...

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Page 7: ...explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a potentially hazardous situation which if not avoided could result ...

Page 8: ...ic type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document uses the following hazard symbols Do not connect the power supply to the satellite modem or connect the power supply to a power source until you are instructed to do so Indicates a safety message that concerns a potential electr...

Page 9: ...cal area network LAN Figure 1 shows the HT1100 from the front and back Figure 1 HT1100 satellite modem front and back Note The USB port is provided to support a future feature that can be remotely activated with a small software update Hughes does not recommend plugging anything into this port at this time Hughes will inform you when this feature is available Chapter 1 Satellite modem overview 103...

Page 10: ...ins how to install commission and activate the HT1100 satellite modem It also contains reference information to assist you in this process Audience This guide is intended for professional installers It may also be useful for Trainers who train installers Call center operators who respond to customers calls Overview of tasks Figure 2 gives an overview of the installation commissioning and activatio...

Page 11: ...DU The outdoor unit ODU includes the antenna and radio assembly An IFL cable connects the indoor unit to the outdoor unit as shown in Figure 3 Figure 3 Satellite modem and related components Preparing for the installation Make sure you have all items required for installation including the Installation Reference Sheet all equipment to be installed and required tools for the outdoor equipment Make ...

Page 12: ... cable information see Table 2 Related installation documents Use only Hughes approved cables Do not exceed maximum length for the outdoor unit ODU type cable type and cable part number Do not exceed the cable bend radius Properly terminate cables Connectors and connections Use only connector types approved for cable type used Check all connections for tightness Outdoors Make sure F connectors con...

Page 13: ...commended provided by the customer Cat 5 Ethernet cable sbc cfg file if you are instructed to upload it Installation Reference Sheet provided to you Welcome to the HughesNet Quick Start Guide 1039433 0001 to give to the customer Additional information sbc cfg file If needed you can download the most current sbc cfg file from your installation support web site SAN and PIN Identification numbers are...

Page 14: ...upply Check the part number on the power supply as listed in Table 1 on page 15 Always use the power supply provided with the satellite modem The modem s performance may suffer if the wrong power supply is used Connect the AC DC power supply to a 110 Voltage Alternating Current VAC three wired grounded outlet A suitable surge protector is recommended to protect the satellite modem from possible da...

Page 15: ...computer for any of its functions Requirements for the computer to be used with the satellite modem are the same for the laptop computer you use to install the modem The computer should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Make sure your laptop is configured to support DHCP Note The satellite mod...

Page 16: ...e modem you must route the coaxial IFL cable between the indoor satellite modem location and the antenna Then you connect the modem and the antenna by connecting the IFL cable to both components The routing path of the IFL cable between the modem and the antenna depends on the building configuration The Antenna Site Preparation and Mount Installation Guide 1035678 0001 give guidelines for installi...

Page 17: ...load these documents at https dwayinstalls hns com Click Installer Login Click Here on your installation support web site If you cannot log in contact your installer support for access to these documents Table 2 Related installation documents Component or topic Where to find instructions Safety all components Site survey Site preparation Antenna mounts IFL cable Antenna Site Preparation and Mount ...

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Page 19: ...modem s ventilation openings Leave 6 inches of space around the top and sides of the modem to ensure adequate ventilation and prevent overheating Do not place the modem near a heat source such as direct sunlight a radiator heat register or vent oven stove amplifier or other apparatus that produces heat Selecting the modem installation location Select a location for the satellite modem that accommo...

Page 20: ... task you must have the satellite modem and the correct power supply To make sure you have the correct power supply see Table 1 on page 15 Test the power outlet and power up the satellite modem 1 Use an AC outlet tester to verify that the power outlet is wired correctly Wiring problems may include Hot and neutral wires reversed Neutral and ground wires reversed Open ground incomplete connection Op...

Page 21: ...e connector The Power LED turns on and various LEDs turn on and off as the modem performs a self test and transitions to boot phase Figure 6 Powering up the modem A suitable surge protector is recommended to protect the satellite modem from possible damage due to power surges Connecting your laptop to the modem For this task you need an Ethernet cable to connect your laptop to the HT1100 modem To ...

Page 22: ...ions as shown in Figure 7 3 Click Delete Figure 7 Internet Explorer Delete Browsing History screen Clearing the cache in Mozilla FireFox 1 Press the Ctrl Shift Del keys The Clear All History screen appears 2 Select the options as shown in Figure 8 3 Click Clear Now 22 Chapter 3 Installing the satellite modem 1039649 0001 Revision C ...

Page 23: ...rectly to the modem s LAN port as shown in Figure 9 Do not connect the laptop to the modem through an Ethernet modem or switch Figure 9 Connecting your laptop to the modem 2 Make sure that neither the satellite modem nor the customer s computer are connected to an Ethernet modem or switch Chapter 3 Installing the satellite modem 1039649 0001 Revision C 23 ...

Page 24: ...reen illustrations are examples Values shown in these illustrations may not apply to the satellite modem you are installing Do not use values shown to install or configure the modem unless the instructions say to do so On some screens and in some messages you may see the word modem or the abbreviation VSAT Both refer to the HT1100 satellite modem Screen and page are both used to refer to the infor...

Page 25: ...2 The Advanced Configuration and Statistics page appears as shown in Figure 13 Figure 12 Advanced pages icon Figure 13 Advanced Configuration and Statistics page 4 Click Installation on the side panel to access the drop down menu as shown in Figure 14 Chapter 3 Installing the satellite modem 1039649 0001 Revision C 25 ...

Page 26: ...ut Params screen appears as shown in Figure 15 Figure 15 Terminal Installation screen Input Params Entering installation parameters 1 On the Input Params screen enter the Latitude and Longitude from your GPS as shown in Figure 16 26 Chapter 3 Installing the satellite modem 1039649 0001 Revision C ...

Page 27: ...rrectly entered 5 05 42 or 112 Enter minutes as a whole number plus a decimal fraction to three places thousandths with no seconds Examples of minutes correctly entered 7 223 and 34 775 If you type a number with a leading zero the zero is not displayed after you press Submit For example if you type 06 it is displayed as 6 Some GPS receivers are suitable for Ka band installations some are not For a...

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Page 29: ...Preparation and Mount Installation Guide 1035678 0001 Installing the IFL cable Before you can point the antenna you must route the IFL cable between the indoor satellite modem location and the antenna Then connect the modem to the radio assembly with the IFL cable Routing and connecting the IFL cable To point the antenna you must connect the modem to the antenna and install the DAPT2 a Hughes tool...

Page 30: ...tin FSB HNS Broadband Requirements for RG 6 and RG 11 IFL Cable Connectors Ground Blocks and Ground Block Location FSB_050518_01 Improper grounding can result in electric shock injury property damage and or poor modem performance Labeling the IFL cable Label the IFL cable at the outdoor point of entry and at the indoor location where the satellite modem is installed as follows Wrap a piece of blue...

Page 31: ...installed and commissioned Pointing the antenna Make sure you have the DAPT2 You will need this to point the antenna 1 Go outside to the antenna location 2 Follow the procedure explained in the Jupiter Antenna Pointing Guide 1039429 0001 to point the antenna using the DAPT2 When you finish the pointing procedure a screen message on the DAPT2 asks if you want to store the pointing information in th...

Page 32: ...ne point the antenna The Pointing Validation screen Figure 19 shows the validation in progress Ranging Ranging occurs when the HT1100 measures the distance to the satellite to calibrate transmit power and timing Once ranging is complete the HT1100 s transmit and receive signal are synchronized to the satellite for optimal transport service Once the ranging process finishes registering the modem be...

Page 33: ...e terminal site you entered Installation must match the terminal site name configured by the service provider and NOC The satellite modem must be defined at the NOC and authorized for commissioning by the service provider Monitoring the commissioning process Commissioning activities are performed automatically by the satellite modem the satellite and the NOC Commissioning begins when the modem exi...

Page 34: ...gure 21 shows that Ranging Registration and Associating with Network are done Notice that two links appear on the screen Figure 21 Registration and configuration processes Click the Onsite Validation Tool link to begin the validation process 34 Chapter 5 Registering and commissioning the satellite modem 1039649 0001 Revision C ...

Page 35: ...t does require certain information and actions from you Online instructions and prompts guide you through the validation process The OVT logs the measured values and corrective actions to the Installer Support database When you successfully complete the OVT process the tool issues a sign off code that you record on the Installation Reference Sheet A quick look at the validation procedure This sect...

Page 36: ...nstallation Portal login screen opens as shown in Figure 23 Figure 23 Installation Portal installer login screen 1 Enter your User Name 2 Enter your Password 3 Click LOG IN 4 If you pop up screen is blocked Figure 24 appears Figure 24 Pop up error screen 5 Click the hyperlink to correct the problem 6 The initial OVT screen appears as shown in Figure 25 36 Chapter 6 Validating the installation 1039...

Page 37: ...ice Order number 9 Click Launch OVT 10 The first OVT screen appears Figure 26 OVT screen 1 1 Click the Refresh Site Info button to update the display 2 Select the antenna size in Step 2 on the screen Chapter 6 Validating the installation 1039649 0001 Revision C 37 ...

Page 38: ...screen 2 5 The Diagnosis and Recommended Action fields at the bottom of the screen give you instructions on your next step Once you have completed the recommended course of action click the Completed Action button 6 The third screen of the OVT appears as shown in Figure 28 38 Chapter 6 Validating the installation 1039649 0001 Revision C ...

Page 39: ...scribing your installation from categories displayed on the screen You must enter a comment in the Provide Installation Details Below box before you click the Signoff button as shown in Figure 29 Chapter 6 Validating the installation 1039649 0001 Revision C 39 ...

Page 40: ... copy down your Signoff code displayed at the top of the screen 9 Close the window For detailed information about the OVT see the Installer s Guide to the Ka Band Onsite Validation Tool OVT 1038091 0001 40 Chapter 6 Validating the installation 1039649 0001 Revision C ...

Page 41: ...t present after activation is completed 4 Click the Terminal Activation link as shown in Figure 30 Figure 30 Terminal Activation link If you see a Page not found error check the following Make sure the modem is powered on Check the Ethernet connection The orange LED on the LAN port should blink if you send data from the computer to the modem Make sure a router is not connected between the modem an...

Page 42: ...and validated a screen appears that includes the customer s name and other details as shown in Figure 32 Figure 32 Confirm screen Note It is very important that the SAN and PIN match the customer s name and address Check this information carefully and verify it with the customer 8 Click Confirm The Terminal Activation Successful screen appears as shown in Figure 33 42 Chapter 7 Activating the term...

Page 43: ...Figure 33 Successful activation screen Proceed to Chapter 8 Activating the HughesNet service for the next step in the process Chapter 7 Activating the terminal 1039649 0001 Revision C 43 ...

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Page 45: ...erating system of the customer s PC determines the prompting sequence the customer sees Validating downloaded files Before activating service you should validate that all files downloaded correctly and that the terminal activation is complete 1 From the Terminal Activation Successful screen click the Terminal Installation tab Figure 34 shows the Installation is complete Figure 34 Complete message ...

Page 46: ...n link on the side panel Do not click this link at this time Before you activate the customer s service you must connect the customer s computer to the satellite modem Service activation prerequisites Before proceeding make sure the modem and the customer s computer are ready for service activation Prerequisites for service activation are 46 Chapter 8 Activating the HughesNet service 1039649 0001 ...

Page 47: ...ot connect the router until activation is complete Figure 37 Connecting the Ethernet cable to the customer s computer Activation procedure The customer activates the HughesNet service A summary of the activation process is provided here so that you will know what the customer should expect This summary description is not a complete description of the activation process and it does not show all the...

Page 48: ... Click the I accept the Terms and Conditions box 5 Click Continue The system displays an activation message 6 The Account Registration screen appears as shown in Figure 39 48 Chapter 8 Activating the HughesNet service 1039649 0001 Revision C ...

Page 49: ...screen The customer has the option of using an existing account or creating a HughesNet email account Ask them to click the box for their choice If the customer elects to sign up for a HughesNet email account the Welcome HughesNet Customer screen appears as shown in Figure 41 Chapter 8 Activating the HughesNet service 1039649 0001 Revision C 49 ...

Page 50: ...email address 10 The Next Steps of your HughesNet screen appears as shown in Figure 42 Service activation options Explain to the customer they have two options To download the Digital Life Now service which includes the Basic Status Meter Or To download just the Basic Status Meter service If the customer elects not to download these services at this time explain that these services are available t...

Page 51: ...red selection If the customer clicks No Thanks the customer will be directed to the Basic Status Meter screen as show in Figure 43 Figure 43 Basic Status Meter screen If the customer selects No Thanks the system displays a pop up window as shown in Figure 44 Ask the customer to select the button for their choice Chapter 8 Activating the HughesNet service 1039649 0001 Revision C 51 ...

Page 52: ...ains if the customer did not elect to download Digital Life Now or Status Meter software during activation they can do so at a later time through the Customer Support Website Figure 45 Things to know screen 11 Instruct the customer to click Exit to access the my hughesnet com web page 52 Chapter 8 Activating the HughesNet service 1039649 0001 Revision C ...

Page 53: ...12 Before you leave the site make sure the user can access and browse the web Chapter 8 Activating the HughesNet service 1039649 0001 Revision C 53 ...

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Page 55: ...tem Control Center web site is hosted on the modem Consequently an internet connection is not needed To open the System Control Center double click the System Control Center shortcut on the computer desktop or follow these steps 1 Open a web browser such as Internet Explorer 2 In the browser address bar type www systemcontrolcenter com and press Enter The System Control Center home page appears as...

Page 56: ... the System Control Center home page after activation The System Status indicator is green which means that all functions are working within normal parameters Figure 47 System Control Center page after activation 56 Chapter 9 System Control Center 1039649 0001 Revision C ...

Page 57: ...the System Status indicator Figure 49 Indicator colors and meaning Note Hughes maintains a Fair Access Policy This policy establishes an equitable balance in Internet access for all HughesNet subscribers Hughes assigns a Data Allowance to each service plan that limits the amount of data that may be downloaded or uploaded within a one month period Subscribers who exceed this limit will experience a...

Page 58: ...s shown in Figure 50 This bar displays three important fields of information SAN Site account number SAN ESN Electronic Serial Number Diagnostic Code Used to troubleshoot problems if the customer needs to call customer care Figure 50 Parameters bar Center panel text links and information The System Control Center home page center panel includes the following text links and informational panels onc...

Page 59: ...customer s service plan Additional Premium Services Gives the user access to additional services and self help information Customer Center Navigates to the Customer Care web page where the user can manage various facets of their account Side panel The following links appear on the left panel of each System Control Center screen as shown in Figure 52 Chapter 9 System Control Center 1039649 0001 Rev...

Page 60: ...lowing illustration opens the Advanced Pages This icon appears on all System Control Center pages For more information on the Advanced Pages see Chapter 11 Figure 53 Advanced pages icon Status and information screens The System Control Center screens list status and operational parameters and their current values in a tabular format For example the following illustration shows the System Status pa...

Page 61: ...y depending on how the satellite modem is configured Figure 54 System Status page System Information page The System Information page shown in Figure 55 provides system information for the satellite modem such as identification information software versions and satellite information Figure 55 System Information page Chapter 9 System Control Center 1039649 0001 Revision C 61 ...

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Page 63: ...ating status The front panel LEDs are blue when lit Figure 56 Front panel LEDS Table 4 explains what the modem status is when the LEDs are on off or blinking On means the LED is continuously lit Blinking means the LED is usually on but intermittently turns off briefly Flashing means the LED alternates between on and off for periods of sec to 1 sec Chapter 10 LEDS 1039649 0001 Revision C 63 ...

Page 64: ...to calibrate transmit timing and transmit power Off Condition preventing transmission Receive ON OK Receive path is operational Blinking Receiving data Off Condition preventing receipt of data System ON Connection established with the NOC Off Condition preventing full operation Power ON Red color Power is on and the modem is functioning normally Indicates alarm condition Flashing Operating with fa...

Page 65: ...ription LED Color Description Right LED Orange Static The port speed is 1000 Mbps Green Static The port speed is 100 Mbps Off The port speed is 10 Mbps Left LED Yellow Static The port has a link Yellow Flashing The port is transmitting or receiving data at 10 100 1000 Mpbs All LEDS Off No link The LEDs on the LAN Ethernet port on the modem s rear panel indicate link status and speed as shown in Fi...

Page 66: ...Figure 57 LAN port LEDS 66 Chapter 10 LEDS 1039649 0001 Revision C ...

Page 67: ...who thoroughly understands how the satellite modem operates or unless an Installer Support representative instructs you to access the Advanced Pages for troubleshooting purposes Accessing the Advanced Pages You can access the Advanced Pages using either of the following methods On the System Control Center home page click the small icon indicated by the arrow in Figure 58 The icon is a link to the...

Page 68: ... additional selections click a menu item If you expand another menu item the previously expanded menu item collapses Opening the Installation sub menu Advanced Pages of particular interest to installers are listed in the Installation sub menu To open this sub menu click Installation as shown in Figure 60 68 Chapter 11 Advanced Pages 1039649 0001 Revision C ...

Page 69: ... codes The terminal state code provides a hierarchical representation of the current status of the satellite modem The state code displays on the System Status page as shown in Figure 61 Chapter 11 Advanced Pages 1039649 0001 Revision C 69 ...

Page 70: ... the State Code monitor page 1 Access the Advanced Configuration and Statistics page 2 Expand the General menu item 3 Click State Code Monitor The State Code Monitor page appears as shown in Figure 62 70 Chapter 11 Advanced Pages 1039649 0001 Revision C ...

Page 71: ... Code Monitor page provides Current system state code The current state code per component process Overview of the terminal since startup and the total duration in seconds for each state code Chapter 11 Advanced Pages 1039649 0001 Revision C 71 ...

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Page 73: ... m altitude the maximum temperature is reduced by 1 C per 1 000 ft 305 m Operating humidity range 5 to 90 non condensing Altitude Up to 15 000 ft 4 572 m Cooling method Convection Protocol support TCP IP Transmission Control Protocol Internet Protocol protocol suite Supported frequency ranges Ka band Network interface ports RJ 45 Ethernet LAN port supporting 10BaseT 100BaseT or 1000BaseT operation...

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Page 75: ...ons company cause to request the user to disconnect the equipment Users should not attempt to make electrical ground connections themselves but should contact the appropriate electrical inspection authority or electrician as appropriate Electromagnetic interference EMI This product conforms to EMI standards of the U S FCC and Canadian CSA as detailed in the following sections The installation and ...

Page 76: ...peration Responsible party s name Hughes Network System LLC Address 11717 Exploration Lane Germantown MD 20876 Telephone 1 866 347 3292 Trade name HUGHES Type of equipment Two way Hughes system Model number HT1100 1502573 Canada Class B warning The two way Hughes system HT1100 complies with the Canadian ICES 003 Class B standard Cet appareil numérique de la classe B est conforme á la norme NMB 003...

Page 77: ...cility link L LAN Local Area Network LED Light emitting diode LHCP Left handed circular polarization N N G Neutral ground NIC Network interface card NOC Network Operations Center O ODU Outdoor unit OVT Onsite Validation Tool P PIN Personal identification number R RF Radio frequency RHCP Right handed circular polarization S SAN Site account number V VAC Voltage alternating current Acronyms and abbr...

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Page 79: ...equired 13 prerequisites 19 summary 11 Tasks 10 Installation parameters install link 26 overview 24 Installtion preparation 11 L LEDs 63 65 M Modem connecting a laptop 21 location 19 operating position 20 powering up 20 O OVT link 34 35 login 36 screens 36 P Power source 12 Power supply 14 Electrical requirement 15 S SAN 42 Service activation 46 procedures 47 Site survey 14 System Control Center 2...

Page 80: ...80 Index 1039649 0001 Revision C ...

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