Hughes HN9000, Installation Manual

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Registration error messages
Modem registration refers to registration with the satellite network. Even after registration, the modem cannot connect
to the Internet until it is activated.
Reasons for possible registration error messages are listed in Table 5: Reasons for registration errors and corrective
actions on page 36. This table includes only the most common registration error messages; it does not include all possible
registration error messages.
Note: If you see
Registration Failed...
with no additional error information, the modem will try to register again
after a short time.
Table 5: Reasons for registration errors and corrective actions
Corrective action Reason Error message
Last Fail Reasons (reason for the last registration failure)
Repoint the antenna and ensure that Azimuth
and Elevation validations pass as indicated in
the DAPT during pointing.
Antenna is not properly pointed.
Antenna Pointing
Validation Failure
Do not click Pointing Done on the Terminal
Pointing Info screen. Pointing must be
completed using the DAPT.
Call Installer Support with site name to
resolve the issue. Operator has explicitly disabled registration
capability for this satellite modem. Registration Not
Authorized
Call Installer Support with site name to
resolve the issue. Attempting to register previously registered
ST Site Name or ST Site ID using latitude and
longitude values outside of assigned
microcell. Relocation Not
Authorized
Call Installer Support with the satellite
modem's ESN and ST Name to resolve the
issue. The satellite modem's security access module
is barred for a reason such as nonpayment for
service. SAM ESN Blacklisted
by Operator
Call Installer Support with the satellite
modem's ESN to resolve the issue. Attempting to register a previously registered
ST Site Name or ST Site ID at a different
location. ST ESN Already In Use
Call Installer Support with site name to
resolve the issue. Attempting to register different equipment
using a previously registered ST Site Name
or ST Site ID. ST Replacement Not
Authorized
Check to make sure the Terminal Site Name
is the correct name and was entered correctly. The ST Site Name or ST Site ID sent by the
satellite modem is not known at the NOCC. Undefined Site ID
Management reasons for registration failure
Call Installer Support with site name to
resolve the issue. The satellite modem is included in a group of
modems that are barred from service. Group Barred
Call Installer Support with site name to
resolve the issue. The satellite modem is barred from service. Individually Barred
No action is required. Registration service will
be enabled when maintenance is complete. Registration services are not available because
internal maintenance is underway. Registration Services
Disabled
Verify the installation, for example, check
cable connections and connectivity to the Satellite receive link is down. Rx Air Interface Down
36
HN9000 Satellite Modem Installation Guide
1037576-0001 Rev. A
Chapter 5