8
Fault Information Collection
and Feedback
When you detect errors on your switch, collect fault information in real time and take the corresponding
measures.
Fault information includes:
Basic fault information
: fault occurrence time, symptom, severity, impact, network topology, measures
that have been taken, and effect
Switch running status
: device name, version, current configuration, and interface information
Log information
: logs recorded when faults occur
Provide the collected information to your agent or Huawei technical support engineers.
Collect Fault Basic Information
When a fault occurs, collect the following fault basic information
:
No.
Item
Collection Method
1
5
Fault occurrence time
Symptom
Impact
Networking
Measures that have
been taken
Record the time when the fault occurs, in minutes.
Record the fault symptom and detailed information.
Record the severity of the fault and impacted services.
Draw a networking diagram, including the upstream and downstream devices and
connected ports.
Record the measures that have been taken and effect of the measures
(including command execution procedure and output).
2
3
4
Collect Switch Running Information
Log in to the switch and
run the
display diagnostic-information
command to collect switch running
information
, including startup configuration, current configuration, port information, time, and system
version.
<HUAWEI>
display diagnostic-information
dia-info.txt
Now saving the diagnostic information to the device.............................
................................................................................
..............
Info: The diagnostic information was saved to the device successfully.
The generated configuration file is saved in the cfcard:/ directory by default. You can run the
dir
command in the user view to check whether the configuration file is generated.
You can transfer the configuration file to your computer through TFTP, FTP, or SFTP to facilitate
information query and feedback. For details, see the
Configuration Guide - Basic Configuration
.
